Keatons
4.2/5, 373 reviews
81% recommended
92% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Keatons is a highly focused company with a great desire to improve the way that our business operates. show more Keatons is a highly focused company with a great desire to improve the way that our business operates.

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Latest Reviews

 View all Reviews 373
8th Aug 2024
reviewed by 'Ijeoma Umeokafor'
“Horrible experiences with Keatons agency. Very inconpetent staff, inhumane approach to renters, extremely poor services. They do not care about ......”
15th Dec 2023
reviewed by 'Camilla Castle'
“Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more ......”
29th Aug 2023
reviewed by 'Sum'
“Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat ......”
21st Oct 2022
reviewed by 'Tess'
“Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple ......”
13th Jan 2022
reviewed by 'Marharyta Karaiman'
“Keatons - real professionals!It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, ......”
9th Nov 2021
reviewed by 'East End Landlord'
“Beyond harrowing experience dealing with Keatons Hackney.I never normally write reviews, let alone a long one like this one…......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 95% £250,000 £8,500,000
Lettings 84% 89% £925 £3,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 11 157 45 51 4 47 1 11 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
Letting agents
Latest Properties

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Keatons Branches (view all 9)
Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“I started looking for a flat beginning of February 2014 and ......”

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Jun 24,2014
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By: 'Patrice'
Jun 24,2014
2 people found
this helpful
I started looking for a flat beginning of February 2014 and of course I went to different estate agencies. When I arrived at Keatons Stratford, I met Ainis Radzevicius. In that vendor driven market we are facing now, Ainis was the only real estate agent I ...
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“I've just bought a place with Keatons and I am ......”

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Jun 18,2014
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By: 'Severine'
Jun 18,2014
2 people found
this helpful
I've just bought a place with Keatons and I am very happy with the service provided. Ainis really took time to understand what I was looking for and only showed me places that fitted my criteria. This enabled both of us not to waste our ...
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“Th staff at Keatons Stratford have been professional, courteous and ......”

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Jun 16,2014
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By: 'Manchal'
Jun 16,2014
2 people found
this helpful
Th staff at Keatons Stratford have been professional, courteous and accommodating ¢â‚¬â€œ as a first-time buyer, this was both invaluable and sincerely appreciated. I would particularly like to commend sales consultant Ainis Radzevicius on his customer servicing throughout. My thanks are with them and I look ...
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“I used the guys at Keatons to sell my flat ......”

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Jun 05,2014
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Nick
By: 'Peter'
Jun 05,2014
0 people found
this helpful
I used the guys at Keatons to sell my flat recently. Very impressive service from Nick and his team, cannot praise them highly enough for professionalism....
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“On a positive note, Jennifer Offiah was the most helpful ......”

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Jun 04,2014
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By: 'Lottie'
Jun 04,2014
2 people found
this helpful
On a positive note, Jennifer Offiah was the most helpful and communicative person I have ever come across in lettings. I was really impressed with her dedication and level of service. However... We had a dispute with our Landlord regarding deductions from our deposit. It ...
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“AVOID LIKE THE PLAGUE!!Keatons proved to be the most ......”

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Mar 06,2014
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By: 'Benjamin'
Mar 06,2014
8 people found
this helpful
AVOID LIKE THE PLAGUE!! Keatons proved to be the most unprofessional lettings and property management agency that I have ever experienced. Especially the administration part of the business seems massively disorganised. Throughout our entire renting period we had constant problems with this agency - but ...
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What agent could do to change your mind?
THE MOST UNPROFESSIONAL 'SERVICE' IN LONDON
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“I have gone to Keatons in Stratford on many occasions. ......”

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Jan 29,2014
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By: 'Dr'
Jan 29,2014
0 people found
this helpful
I have gone to Keatons in Stratford on many occasions. I have had them let my properties and appraise them for selling. On the lettings side Vincent Baird and his team are excellent.They give very sound advice when requested and are very friendly.The ...
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“I could not thank The team headed by Jack Gundy ......”

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Dec 15,2013
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By: 'Edward'
Dec 15,2013
3 people found
this helpful
I could not thank The team headed by Jack Gundy enough for the tremendous support and the way they have managed and overseen the sale of my property, As a team they are a fantastic unit and the communication and personal way that I was ...
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“Just used Keatons to sell two flats in Candy Wharf ......”

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Nov 18,2013
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Lars
By: 'Aaron'
Nov 18,2013
2 people found
this helpful
Just used Keatons to sell two flats in Candy Wharf Bow. Super efficient and great prices achieved on both apartments. Special mention to Lars, Ahmed and Patricia for always being at hand with sound advice when it was needed....
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“Great service from this firm. Really helped with a problematic ......”

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Nov 15,2013
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Lars
By: 'Jack'
Nov 15,2013
0 people found
this helpful
Great service from this firm. Really helped with a problematic sale with a low lease and difficult tenants. Well done to all involved, Lars, Jon, Martyn...
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“Keatons acted for me in the sale of my house. ......”

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Nov 13,2013
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Lars
By: 'J'
Nov 13,2013
1 people found
this helpful
Keatons acted for me in the sale of my house. The service received and price achieved were nothing short of brilliant. We had an open day of 22 viewings, received 5 offers all of which were considerably higher than the three other agents valuations. Many thanks to ...
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“Dear Ainis,Just wanted to drop you a quick note ......”

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Nov 13,2013
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By: 'Gavin'
Nov 13,2013
5 people found
this helpful
Dear Ainis, Just wanted to drop you a quick note to say thank you for all your hard work and commitment in making sure that we got Studley Road. We are thrilled to finally have the keys. Thank you for communicating with the seller and ...
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“I expressed an interest in this property when it was ......”

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Nov 11,2013
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By: 'Ro'
Nov 11,2013
2 people found
this helpful
I expressed an interest in this property when it was under offer. I was then contacted by the agent for an urgent viewing when the property was re-advertised. I cancelled all other viewings to attend an immediate appointment and made a full cash offer. I ...
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What agent could do to change your mind?
Agents should act in good faith. If a full cash price offer is made on a property the agent has a duty to put that offer to the vendor without delay and not use it to drum up higher offers before putting it to the vendor. The agent should not extract confidential information and bank details from customers (which they may then sell on) and agents should not demand non-refundable deposits of ‚£5000. I will be taking this further.
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By: Lars
Nov 13, 2013
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Dear Ro - I believe your email is in reference to Eric Street that you offered on. Yes, your offer was accepted by the owner and we said we would take the property off the market as soon as we had seen proof of your cash funds - something we are legally obliged to obtain. You did supply these to us in good time however, in the interim period of your offer being accepted we received another offer from a buyer who had actually seen the property prior to yourself. As estate agents we are legally ob ...

“I bought through Keatons recently and they were very good ......”

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Oct 24,2013
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By: 'Bobby444'
Oct 24,2013
1 people found
this helpful
I bought through Keatons recently and they were very good in guiding me through the various stages of the buying process. I would recommend them to friends and family....
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“I have just sold my apartment in the Bow Quarter ......”

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Oct 24,2013
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By: 'Susannah'
Oct 24,2013
0 people found
this helpful
I have just sold my apartment in the Bow Quarter and wanted to express my gratitude to the sales team at Keatons Bow. They were all fantastic from start to finish. From the initial valuation (somewhat higher than the other three agents we invited round) ...
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“I have recently rented a property through the stratford office ......”

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Oct 24,2013
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By: 'Dan'
Oct 24,2013
0 people found
this helpful
I have recently rented a property through the stratford office with a few friends. We found the lettings staff to be very helpful throughout, especially when registering our exact requirements. They showed us a few properties all of which were great but then we finally ...
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“Great job guys, selling my flat for a great price ......”

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Oct 24,2013
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Lars
By: 'Jack'
Oct 24,2013
0 people found
this helpful
Great job guys, selling my flat for a great price in a matter of days of marketing. Lars and Joe were always at hand to help and were far more professional than all the local agents we invited round initially. Best wishes Jack & Flo....
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“My dealings with Mo at Keatons Stratford have been second ......”

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Oct 24,2013
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By: 'Rebecca'
Oct 24,2013
0 people found
this helpful
My dealings with Mo at Keatons Stratford have been second to none. Mo, my main contact, was delightful, honest, calm and reassuring when going through my sale and purchase, which can be so stressful. All the staff at keatons are friendly and courteous, and I ...
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“I would like to say a thank you to Sally ......”

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Oct 10,2013
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By: 'Highly'
Oct 10,2013
1 people found
this helpful
I would like to say a thank you to Sally and James for their assistance in the process. As with all sales it did no go completely smoothly but they were always available to ensure that any obstacles were successfully overcome. I would hesitate in ...
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“Excellent service - I would definitely use them again! After ......”

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Oct 10,2013
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By: 'Henry'
Oct 10,2013
0 people found
this helpful
Excellent service - I would definitely use them again! After my initial sale fell thru, they were very efficient and found me another buyer within a few days!...
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“Just completed on my first purchase through Keatons (bow office). ......”

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Oct 10,2013
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Chris
By: 'Paul'
Oct 10,2013
0 people found
this helpful
Just completed on my first purchase through Keatons (bow office). They were a credit to their industry and certainly changed my somewhat low opinion of estate agents. Chris, Martyn, Paul - thank you very much for all your hard work and transparency. Paul...
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“I sold my flat for a record price of 650k ......”

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Oct 10,2013
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By: 'Hannahb'
Oct 10,2013
1 people found
this helpful
I sold my flat for a record price of 650k in 3 days through Keatons. Both Sally and James were excellent. Don't normally leave reviews, but I have just finished my second bottle of shampoo now that we have completed....
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“I was looking for a property and I found the ......”

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Oct 09,2013
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Martin
By: 'Happy'
Oct 09,2013
0 people found
this helpful
I was looking for a property and I found the sales staff at keatons extremely efficient keeping me up to date with new properties coming to market. Martin was especially helpful getting me in to the property before it was marketed. I would strongly recommend ...
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“Mo and his colleague in the Stratford Keatons were always ......”

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Oct 03,2013
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By: 'Tan'
Oct 03,2013
1 people found
this helpful
Mo and his colleague in the Stratford Keatons were always professional, courteous and helpful. Good support was provided in both pricing and negotiation. During the lengthy time from acceptance of an offer through to contract exchange and completion they were good at progressing and keeping ...
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“We have just sold a second development via Keatons, 30 apartments ......”

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Oct 02,2013
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Lars
By: 'James'
Oct 02,2013
0 people found
this helpful
We have just sold a second development via Keatons, 30 apartments in 8 weeks. The Bow office from start to finish have been outstanding. From the initial site appraisal from Lars through to Jon tracking all the sales to completion, the levels of service have been faultless, ...
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“I had a very surprising and pleasant experience when using ......”

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Sep 30,2013
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By: 'Mike'
Sep 30,2013
0 people found
this helpful
I had a very surprising and pleasant experience when using Keatons compared to my past experience with estate agents. I found that from my first call when registering my details that they were very professional asking me lots of questions to what sort of property ...
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“I have recently rented a property through the stratford office ......”

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Sep 24,2013
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By: 'Dan'
Sep 24,2013
1 people found
this helpful
I have recently rented a property through the stratford office with a few friends. We found the lettings staff to be very helpful throughout, especially when registering our exact requirements. They showed us a few properties all of which were great but then we finally ...
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“My partner and I recently bought a property through Keatons ......”

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Sep 16,2013
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By: 'nick'
Sep 16,2013
4 people found
this helpful
My partner and I recently bought a property through Keatons and dealt solely with Ainis from start to finish. He was always on the ball and did everything in his power to aid and assist the purchase process and ensured everything ran smoothly. When the ...
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“I would not recommend this estate agent. I sincerely believe ......”

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Sep 14,2013
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Lars
By: 'Helen'
Sep 14,2013
2 people found
this helpful
I would not recommend this estate agent. I sincerely believe they sold my property under market value just to get a quick sale. Prior to the sale i had no feed back via keatons from the viewings they had arranged and every time i rang ...
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By: Lars
Oct 01, 2013
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Hi Helen, we are sorry you feel this way and feel it only right to respond accordingly. Firstly, we don't believe anyone at Keatons, to include myself, were aggressive or patronising. When we spoke I was merely stating some facts about your sale and the price we had achieved. They are as follows: the price you completed at is a record price for your block (1 beds) by £18,000, no-one has sold for more money, this can be seen at Zoopla sold prices and the Land Registry. The surveyor acting for th ...

“One of the few positive experiences I've had renting in ......”

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Aug 30,2013
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By: 'Sherief'
Aug 30,2013
1 people found
this helpful
One of the few positive experiences I've had renting in London was through Keatons, Stratford. They made the search process quick and hassle-free and made the overall move pretty painless. I would note that they didn't manage the property, so I can't comment on their ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 10:31 AM 11/01/2018 by Claire Mardle

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