Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TDS
Images & Videos

“Hayleigh was very professional and helpful with everything we needed, ......”

Share on :
Nov 14,2013
Minithumbup
By: 'Joy'
Nov 14,2013
0 people found
this helpful
Hayleigh was very professional and helpful with everything we needed, she let us know the steps to take and the things we had to provide in order to receive our deposit back. Everything was managed promptly and efficiently and she took care of it all ...
read full review
Was this helpful? Yes
By: Martin
Dec 04, 2013
View all comments (1)
Hi Joy and thank you for your kind comments. Hayleigh is a valued team member and will be pleased to receive such positive feedback! ...

“H was very helpful at all times - positive and ......”

Share on :
Nov 13,2013
Minithumbup
By: 'MFH'
Nov 13,2013
0 people found
this helpful
H was very helpful at all times - positive and proactive - always answering my enquires by return. I would definitely recommend him....
read full review
Was this helpful? Yes

“Overall, I found the service from Julie Twist excellent.From ......”

Share on :
Nov 01,2013
Minithumbup
By: 'Kavita'
Nov 01,2013
0 people found
this helpful
Overall, I found the service from Julie Twist excellent. From the beginning, Billie Wilde (not mentioned above) assisted with getting my property advertised, which was done very swiftly. Billie was extremely helpful with the queries I had and was very quick to follow up and ...
read full review
Was this helpful? Yes

“I am currently in the process of vacating a propertie ......”

Share on :
Oct 29,2013
Minithumbup
By: 'Nicholas'
Oct 29,2013
0 people found
this helpful
I am currently in the process of vacating a propertie which is handled by Julie twist properties, as part of this process i was required to have a an appointment with an agent from Julie Twist. The Agents name was Hayleigh, she was on time ...
read full review
Was this helpful? Yes
By: Martin
Dec 04, 2013
View all comments (1)
Ni Nicholas and tank you for your positive feedback on our staff member it is greatly appreciated! ...

“I have been a landlord with Julie Twist for 3 years ......”

Share on :
Oct 28,2013
Minithumbup
By: 'A'
Oct 28,2013
0 people found
this helpful
I have been a landlord with Julie Twist for 3 years now and have found then to be excellent, they always keep me updated and any problems are always dealt with in a professional manner I have found all staff their friendly and helpful . I would ...
read full review
Was this helpful? Yes
By: Martin
Dec 04, 2013
View all comments (1)
Thank you for your kind comments and positive feedback we endeavor to offer the highest levels of knowledge, professionalism and customer service and hope this continues for you! ...

“Just completed sale on apartment at Northern Angel on Dyche ......”

Share on :
Oct 26,2013
Minithumbup
By: 'Madeleine'
Oct 26,2013
0 people found
this helpful
Just completed sale on apartment at Northern Angel on Dyche Street , excellent customer services from all members of staff who handled the sale , especially on the last day ,you pulled out all the stops in order to complete on Friday 25th October , I strongly believe ...
read full review
Was this helpful? Yes

“I was recently looking for a tenant for my apartment ......”

Share on :
Oct 24,2013
Minithumbup
By: 'Mark'
Oct 24,2013
0 people found
this helpful
I was recently looking for a tenant for my apartment in Manchester and I had used Julie Twist quite successfully the last time I let the property. I hadn't previously dealt with Craig Davies and so didn't know what to expect. The important thing from ...
read full review
Was this helpful? Yes

“I have just rented an apartment in Quay 5 and i ......”

Share on :
Oct 24,2013
Minithumbup
By: 'Arlete'
Oct 24,2013
0 people found
this helpful
I have just rented an apartment in Quay 5 and i am satisfied with the service, i had a late evening viewing and the staff was very helpful and resourceful both on site and at the office....
read full review
Was this helpful? Yes

“I cannot rate the team at JJT residential -quay plaza, ......”

Share on :
Oct 22,2013
Minithumbup
By: 'Emily'
Oct 22,2013
0 people found
this helpful
I cannot rate the team at JJT residential -quay plaza, Manchester highly enough, they have been absolutely great during the sale of my flat. They have really restored my faith in estate agents! I was regularlily updated and never felt like anything was too much ...
read full review
Was this helpful? Yes

“I arrived at the JJT office first thing on a ......”

Share on :
Oct 19,2013
Minithumbup
By: 'tallade'
Oct 19,2013
0 people found
this helpful
I arrived at the JJT office first thing on a Friday morning with a very specific intent to rent a property in a particular development, and a strong desire to view several of their properties there that morning, with a view to reaching a decision ...
read full review
Was this helpful? Yes

“From my first contact with H at JJT the service ......”

Share on :
Oct 18,2013
Minithumbup
By: 'Rachael'
Oct 18,2013
0 people found
this helpful
From my first contact with H at JJT the service I received was very helpful, friendly and professional. I was travelling a long way to view the property that I was interested in purchasing and did not have a lot of time, so H arranged ...
read full review
Was this helpful? Yes

“We rented our property out with Julie Twist earlier this ......”

Share on :
Oct 18,2013
Minithumbup
By: 'hjm'
Oct 18,2013
0 people found
this helpful
We rented our property out with Julie Twist earlier this year. We have mainly dealt with Craig who was knowledgeable, friendly and quite funny too - which is always a plus in life! We did a before and after viewing to show him our plans ...
read full review
Was this helpful? Yes

“Terrible from start to trying to get our deposit back. ......”

Share on :
Oct 14,2013
Minithumbdown
By: 'Annoyed,'
Oct 14,2013
0 people found
this helpful
Terrible from start to trying to get our deposit back. They will arrange viewings without giving you the required 24 hours notice, maintance may as well not exist as they are so slow in coming back to you and they will argue black is white when ...
read full review
Was this helpful? Yes
By: Martin Adams
Jul 23, 2014
View all comments (2)
We beleive this to be one of our former tenants and who stayed in a property managed by the landlord and not us as the agent on a let only basis, as such we did not deal with any maintenance and full procedures were followed in relation to their deposit return, however the tenant also works for a rival agent and as such we feel the review is unfair and grossly incorrect. ...

“Craig was very helpful during my search for a property. ......”

Share on :
Oct 10,2013
Minithumbup
By: 'Carolina'
Oct 10,2013
0 people found
this helpful
Craig was very helpful during my search for a property. He helped to identify properties that met my criteria and found the perfect flat for me. Once I made my decision on the property Craig talked me through the steps and paperwork required and kept ...
read full review
Was this helpful? Yes

“I have just rented out a flat on City South ......”

Share on :
Oct 09,2013
Minithumbup
By: 'Irenedelazaro'
Oct 09,2013
0 people found
this helpful
I have just rented out a flat on City South and I found it on righmove. It was really very nice!...
read full review
Was this helpful? Yes

“Craig was extremely professional and efficient throughout, and always contactable. ......”

Share on :
Oct 08,2013
Minithumbup
By: 'A'
Oct 08,2013
0 people found
this helpful
Craig was extremely professional and efficient throughout, and always contactable. He arrived promptly, gave good advice, and made the whole process of letting my property for the first time so easy. I didn't need to do a thing except hand over the keys. A tenant ...
read full review
Was this helpful? Yes

“Initial meeting with Craig was very relaxed and professional and ......”

Share on :
Oct 07,2013
Minithumbup
By: 'Bob'
Oct 07,2013
0 people found
this helpful
Initial meeting with Craig was very relaxed and professional and a deal was done within minutes of our first meet. Compared with other agents, Craig was not pushy and indeed instilled confidence that he has our best interests and would market the property effectively. We ...
read full review
Was this helpful? Yes

“Natalia was totally professional throughout the process. She always came ......”

Share on :
Sep 24,2013
Minithumbup
By: 'Divyesh'
Sep 24,2013
0 people found
this helpful
Natalia was totally professional throughout the process. She always came back to me immediately with a response to any queries, her communication skills are exceptional and she handles the whole process in a superb manner....
read full review
Was this helpful? Yes

“Even though I didn't go for it in the end, ......”

Share on :
Sep 21,2013
Minithumbup
By: 'Shy'
Sep 21,2013
1 people found
this helpful
Even though I didn't go for it in the end, the lad who shown me around was a really nice guy, pretty chatty an really funny... Feel free to pass on my email address... ;)...
read full review
Was this helpful? Yes

“If you are selling a property in Manchester this is ......”

Share on :
Sep 20,2013
Minithumbup
By: 'John'
Sep 20,2013
2 people found
this helpful
If you are selling a property in Manchester this is the agent to use. Always contactable, kept me informed via phone and text messages for all viewing appointments. Really nice people to deal with. Property now sold...
read full review
Was this helpful? Yes

“Thank you so much for your incredibly prompt response to ......”

Share on :
Sep 17,2013
Minithumbup
By: 'Neil'
Sep 17,2013
0 people found
this helpful
Thank you so much for your incredibly prompt response to our oven 'issue' over Jewish new year - the great guy you sent managed to get the oven working again and the hob was swiftly replaced. To top it all off, thank you for fixing ...
read full review
Was this helpful? Yes

“Great service, good advice, a really pleasant, good value transaction. ......”

Share on :
Sep 17,2013
Minithumbup
By: 'Nick'
Sep 17,2013
0 people found
this helpful
Great service, good advice, a really pleasant, good value transaction. Natalie in particular went out of her way to make sure everything was in order for a viewing, even offering to use her day off to go and help put up a piece of missing ...
read full review
Was this helpful? Yes

“I'm new to Manchester and needed the right flat asap. ......”

Share on :
Sep 13,2013
Minithumbup
By: 'D.'
Sep 13,2013
0 people found
this helpful
I'm new to Manchester and needed the right flat asap. While I saw places with 3 other agents they were essentially there to open the doors and lock them after. Found the ideal place via Julie Twist Properties! Julie Twist people were insightful, professional and always ...
read full review
Was this helpful? Yes

“Craig handled marketing of my property very efficiently and has ......”

Share on :
Aug 16,2013
Minithumbup
By: 'afsaneh'
Aug 16,2013
1 people found
this helpful
Craig handled marketing of my property very efficiently and has been a pleasure to deal with throughout.He was always very friendly on the phone and any urgent issues got dealt with quickly. Most staff at this agency were very friendly and approachable during my ...
read full review
Was this helpful? Yes

“I am extremely happy with the high level of service ......”

Share on :
Aug 12,2013
Minithumbup
Yvonne
By: 'Gaynor'
Aug 12,2013
1 people found
this helpful
I am extremely happy with the high level of service I have received from Julie Twist Properties, Deansgate branch, Manchester. All the staff I have dealt with have been excellent (Jack, Craig, Rebecca, Naomi, Yvonne and Lisa). So I am sure all staff are brilliant! ...
read full review
Was this helpful? Yes

“Good service. Proactively market the property and gave good advise. ......”

Share on :
Jul 24,2013
Minithumbup
By: 'Ex'
Jul 24,2013
0 people found
this helpful
Good service. Proactively market the property and gave good advise. Good support through to completion. Courteous at all times and always returned our calls. Would recommend this team....
read full review
Was this helpful? Yes

“I have dealt with Julie Twist both as a tenant ......”

Share on :
Jul 10,2013
Minithumbdown
Yvonne
By: 'carlbh'
Jul 10,2013
2 people found
this helpful
I have dealt with Julie Twist both as a tenant and as a prospective buyer. As a tenant they routinely avoid doing important maintenance like fixing a leaking boiler which took them two months. There is a maintenance coordinator called Lisa - if you email ...
read full review
What agent could do to change your mind?
1. Fix maintenance problems at the property within 18 months. 2. Don't lie to prospective buyers.
Attached Filesnbsp;
Was this helpful? Yes

“Julie Twist were ok (although pushy and salesy as expected) ......”

Share on :
Jul 08,2013
Minithumbdown
By: 'dont-use-julie-twist'
Jul 08,2013
1 people found
this helpful
Julie Twist were ok (although pushy and salesy as expected) when I was looking round the property and were quick and efficient at moving me in but at the end of the tenancy they have been a joke! I have moved out 3 weeks ago and ...
read full review
Was this helpful? Yes
By: Martin
Jul 09, 2013
View all comments (1)
Dear Sir/ Madam, I was sorry to read your review and can only apologise that you have felt the need to leave such a review. Please contact me at the office so I am able to discuss the matter with you and hopefully resolve any problems and restore your faith in the company, I would normally contact you directly but there is no name or property linked to the review. Kind Regards. Martin Adams. ...

“I have recently rented my property through Julie Twist and ......”

Share on :
Jul 01,2013
Minithumbup
By: 'Helen'
Jul 01,2013
2 people found
this helpful
I have recently rented my property through Julie Twist and have been very satisfied with the service. The member of staff has been efficient, helpful and friendly. I also purchased the property through JT a few years ago - my experience here was also very ...
read full review
Was this helpful? Yes

“This agency is an absolute joke - we have had ......”

Share on :
Jun 19,2013
Minithumbdown
By: 'swfty'
Jun 19,2013
2 people found
this helpful
This agency is an absolute joke - we have had nothing but problems with them since renting from them 18 months ago and continue to have issues 2 months after moving out. We moved into a new Jones Home development, managed by JTT in January 2012. Upon moving ...
read full review
Was this helpful? Yes
By: Martin
Jun 26, 2013
View all comments (1)
Hi there. As always we take any form of complaint or negative review very seriously, in this instance I have carried out an investigation and can confirm that matters were out of our control as we were not responsible for maintenance only relaying any issues reported, the same applies for the deposit. I am sorry that you felt the need to write this review and am more sorry that you feel this way in relation to the company. I hope in the future you will feel confident to use JJT again and we will ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



Get in touch with

Julie Twist Properties