Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Images & Videos

“It's not easy finding a flat in Manchester, the market ......”

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Sep 11,2015
Minithumbup
Yvonne
By: 'Oliver'
Sep 11,2015
0 people found
this helpful
It's not easy finding a flat in Manchester, the market moves extremely quickly and I don't think it would be unfair to say it is more a seller's market than anything else. We had spoken to numerous (unimpressive) agencies before speaking to Julie Twist's sister ...
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“Sian was appointed as my agent and was extremely helpful ......”

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Aug 27,2015
Minithumbup
Sian
By: 'Lisa'
Aug 27,2015
0 people found
this helpful
Sian was appointed as my agent and was extremely helpful and friendly whilst trying to find a tenant, she made regular and frequent contact to ensure I was fully informed at all times. I would definitely recommend Julie Twist for letting properties and would most ...
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“I found all the staff members I have dealt with ......”

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Aug 24,2015
Minithumbup
Rebecca Dick
By: 'rena'
Aug 24,2015
0 people found
this helpful
I found all the staff members I have dealt with at Julie Twist to be very efficient and highly professional. Feedback from viewings was prompt and helpful. I would personally use them again and would highly recommend them to others....
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Comment on agent fees
standard fee
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“I was supposed to move into the property on 17th ......”

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Aug 24,2015
Minithumbdown
Yvonne
By: 'RGK'
Aug 24,2015
1 people found
this helpful
I was supposed to move into the property on 17th Aug 2015 at 1:00 PM. I get a call around 11:00 AM on the day of the move in and was informed that the property is not available due to the owners work. I came in from London ...
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What agent could do to change your mind?
Agents never called me inspite of requesting them to keep me updated on the move in. The letting agent and the owner had no sync and ended up in this disaster impacting me alone.
Attached Filesnbsp;
Comment on agent fees
The total charge to remove the property off the market was 234 GBP and there is a move in fees of 150 GBP which I think is too pricey for such a pathetic service.
Was this helpful? Yes
By: Julie Twist
Aug 25, 2015
View all comments (1)
Please accept our sincere apologies, I am well aware of your experience which was very much out of our control. We offered the landlord a full maintenance team the day of your move in to complete the works he had started but he refused, we had taken references and prepared all the paperwork and were ready to move you in but without the work being finished and the landlords permission we were unable to do so. We have since removed the property from our books. ...

“Huzaifah, throught gave realistic information about the price we could ......”

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Aug 15,2015
Minithumbup
By: 'Barry'
Aug 15,2015
0 people found
this helpful
Huzaifah, throught gave realistic information about the price we could get for our property which, was accurate. The first potential buyer failed to proceed and we felt that we could have been kept more informed as to what was happening during this period. Although we ...
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Comment on agent fees
We thought that the fees were reasonable.
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“Excellent service by JJT Residential to help me purchase a ......”

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Aug 10,2015
Minithumbup
By: 'Peter'
Aug 10,2015
0 people found
this helpful
Excellent service by JJT Residential to help me purchase a property in Salford Quays. They showed me several properties that matched my criteria, and quickly followed through on my offer to reach an agreed sale. Their monitored progress of the sale process and helped speed ...
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“I bought a flat through Julie Twist properties and Paul ......”

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Aug 07,2015
Minithumbup
By: 'PhoebeTrezise'
Aug 07,2015
0 people found
this helpful
I bought a flat through Julie Twist properties and Paul was my contact there. He was absolutely brilliant, very knowledgable, always available for me to ask questions and even helped chase up my solicitors who were terrible (Ross Coates/Harmony Law - Don't ever use ...
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Was this helpful? Yes
By: Paul
Aug 14, 2015
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Hi Phoebe, Thank you for the positive feedback, I am glad we got things completed in the end. Good luck and all the best in your new home. Kind Regards, Paul ...

“What a breath of fresh air! I was looking for ......”

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Aug 07,2015
Minithumbup
By: 'Stephen'
Aug 07,2015
1 people found
this helpful
What a breath of fresh air! I was looking for a first flat with my daughter for her and in a sea of indifferent agents and cancelled (often as we were on the way) Viewings, JJT And in particular Andrew were an island of proper ...
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“The initial valuation was realistic, marketing was fine and the ......”

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Aug 04,2015
Minithumbup
By: 'Marcus'
Aug 04,2015
0 people found
this helpful
The initial valuation was realistic, marketing was fine and the price achieved was good. As with leasehold sales there was a lot of paperwork to get right, it is not an easy process. H was very useful in alerting me to any issues and providing ...
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Comment on agent fees
Negotiate, it's a competitive market
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“This was a difficult transaction because of a rubbish lawyer.. ......”

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Aug 02,2015
Minithumbup
By: 'Norfolk'
Aug 02,2015
0 people found
this helpful
This was a difficult transaction because of a rubbish lawyer.. H chased at several stages, located missing information, and also arranged clearing and cleaning of the flat. H and Andrew were always responsive even when one of them was out of the office. I could ...
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“The agent was very helpful and showed me the property 3 ......”

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Jul 21,2015
Minithumbup
By: 'Ebi'
Jul 21,2015
1 people found
this helpful
The agent was very helpful and showed me the property 3 times. He was very polite, efficient and willing to help as much as possible....
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“Agent was timely in setting up a viewing, explained and ......”

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Jul 17,2015
Minithumbup
By: 'none'
Jul 17,2015
0 people found
this helpful
Agent was timely in setting up a viewing, explained and went through the property in detail. Knew the history and area well and provided me with any requested information quickly. Through the purchase service was consistently good....
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“I worked with JJT who were the agents for the ......”

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Jul 09,2015
Minithumbup
By: 'John'
Jul 09,2015
0 people found
this helpful
I worked with JJT who were the agents for the seller, and they were extremely efficient, responded to all emails very quickly, gave lots of useful advice and answers to my questions, and I would have no hesitation in recommending them or using them again. ...
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“Excellent serviceVery Professional From showing the flat, during negotiating the ......”

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Jul 09,2015
Minithumbup
By: 'MR'
Jul 09,2015
0 people found
this helpful
Excellent service Very Professional From showing the flat, during negotiating the price andletting the property after the purchase Huzaifah was excellent all through out. I would have no hesitation in recomending him and JJT for future buisness....
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“Huzaifah, otherwise known as 'H' was very knowledgeable of the ......”

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Jul 03,2015
Minithumbup
By: 'Roger'
Jul 03,2015
0 people found
this helpful
Huzaifah, otherwise known as 'H' was very knowledgeable of the chosen area to buy and the bigger picture in general. He provided accurate information and nothing was to much trouble when showing us potential properties. Importantly he understood our needs very quickly and provided to ...
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“Both Paul and Sarah were very conscientious in their dealings ......”

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May 18,2015
Minithumbup
By: 'John'
May 18,2015
1 people found
this helpful
Both Paul and Sarah were very conscientious in their dealings with both ourselves as the seller and ensuring that our purchaser was happy and had no problems on his side. This proved to be very useful as various problems arose with our flat and his ...
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Comment on agent fees
Both John and I think that Julie Twist deserved every penny of the fees they charged and saved us a great deal of money through keeping our buyer on board and not having start whole process again.
Was this helpful? Yes
By: Paul and Sarah
May 19, 2015
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Hi John and Karen, Thanks for your kind words it was a pleasure to work with you and I am glad we got there in the end, also thank you for the lovely card it was much appreciated. Please wish Sam and Jen all the best in thier new home Kind Regards Paul and Sarah ...

“The service from paul and Rebecca was excellent - prompt ......”

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May 13,2015
Minithumbup
Rebecca Dick
By: 'Mike'
May 13,2015
0 people found
this helpful
The service from paul and Rebecca was excellent - prompt replies to emails and telephone calls. their dealings with the buyer were professional and speedy. They managed the process extremely well...
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Was this helpful? Yes
By: Rebecca
May 13, 2015
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thanks Mike, really glad we managed to sell your property, was lovely working with you. ...

“The vendor of the property actually dropped his acceptance of ......”

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May 12,2015
Minithumbup
Rebecca Dick
By: 'David'
May 12,2015
1 people found
this helpful
The vendor of the property actually dropped his acceptance of my offer in the middle of the deal processing. Rebecca promptly responded and let me know his concerns, which enabled me to quickly come back with a slightly higher offer to secure the deal. I ...
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By: Rebecca
May 13, 2015
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Thanks David, glad we got the sale through for you, good luck with your new property. ...

“The sales team were very attentive to the sale of ......”

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May 12,2015
Minithumbup
Rebecca Dick
By: 'Kenneth'
May 12,2015
0 people found
this helpful
The sales team were very attentive to the sale of this propeety and the progress of it.I was particularly appreciative of the chasing up of tardy solicitors on the vendors side....
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By: Rebecca
May 13, 2015
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Hi Keith, thank you for your review. Glad we got there in the end, good luck with everything. Please don't hesitate to contact us if you need anything in the future ...

“Julie Twist are a well established agent in Manchester with ......”

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May 11,2015
Minithumbup
Rebecca Dick
By: 'Nigel'
May 11,2015
0 people found
this helpful
Julie Twist are a well established agent in Manchester with the same address and telephone number for a very long time which is very unusual in their line of business it does fill you with confidence when looking I walked in off the street to ...
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By: Rebecca
May 13, 2015
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Thanks Nigel, glad you experienced a good service with us. Glad we could get the sale agreed so quickly for you. ...

“I found that the service provided by the whole office ......”

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Apr 23,2015
Minithumbup
By: 'Happy'
Apr 23,2015
0 people found
this helpful
I found that the service provided by the whole office was professional and friendly. The advertising photos were well taken. When I had a query (either by email or phone) it was quickly and efficiently responded to. The tenant who ended up taking the property ...
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“Julie Twist staff members were professional , and most important reasonably ......”

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Mar 16,2015
Minithumbup
By: 'Hazel'
Mar 16,2015
0 people found
this helpful
Julie Twist staff members were professional , and most important reasonably reliable ! We have been very dissatisfied in the past with other estate agents . Our experience has be that they are usually Very un reliable and any thing but transparent ! Sarah and Paul worked well on ...
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“We found them to offer a very professional service with ......”

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Feb 12,2015
Minithumbup
By: 'Seller'
Feb 12,2015
1 people found
this helpful
We found them to offer a very professional service with great communication. We would recommend them and would use them again....
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By: Paul
Feb 24, 2015
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Dear Lucy/Dom, Thanks for the reccomendation, was our pleasure working with you. Many Thanps Paul - Sales Team ...

“Very helpful, always responded quickly on any queries, nothing too ......”

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Feb 02,2015
Minithumbup
By: 'D'
Feb 02,2015
0 people found
this helpful
Very helpful, always responded quickly on any queries, nothing too much trouble for this agent and everything went smoothly with the sale....
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“Selling with this agent was great, they where realy on ......”

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Feb 01,2015
Minithumbup
By: 'Jen'
Feb 01,2015
0 people found
this helpful
Selling with this agent was great, they where realy on the ball and saw things through very professionally. The sale was difficult but they were able to keep me positive when I was at the end of my tether....
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By: Paul
Feb 03, 2015
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Thanks for the kind review Jen, I am glad we got there in the end. Take Care Paul ...

“We recently used Julie Twist in relation to a property ......”

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Jan 30,2015
Minithumbup
By: 'Audrey'
Jan 30,2015
1 people found
this helpful
We recently used Julie Twist in relation to a property sale. The service provided was excellent and extremely professional. Regular contact and updates were initiated by the team. The outstanding point was their continued follow ups with the solicitors to complete the sale....
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By: Paul
Jan 30, 2015
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Hi Audrey, Thank you for the feedback, greatly appreciated to get such a nice review. It was a pleasure working with you. Kind Regards Paul ...

“Sarah persevered successfully in finding a buyer for our apartment. ......”

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Dec 19,2014
Minithumbup
By: 'Ailsa'
Dec 19,2014
0 people found
this helpful
Sarah persevered successfully in finding a buyer for our apartment. Three times she found a prospective purchaser with the first ones backing out due to their own problems. From the start we had a list of viewings, and there was never a time when we ...
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Comment on agent fees
The fee negotiated at the outset did not anticipate the problems which later ensued. We are grateful that this remained unchanged.
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“my overall experience of this estate agent was positive. My ......”

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Dec 09,2014
Minithumbup
By: 'vanessa'
Dec 09,2014
1 people found
this helpful
my overall experience of this estate agent was positive. My first viewing was arranged swiftly and to suit me, my offer was dealt with professionally and swiftly and the service throughout the purchase has been faultless. All the staff I came into contact with were ...
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By: Paul
Dec 09, 2014
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Thanks Vanessa. Was a pleasure to help. Good luck in your new home! ...

“We are currently going through the process of trying to ......”

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Nov 30,2014
Minithumbup
Kelly Davenport
By: 'Col'
Nov 30,2014
0 people found
this helpful
We are currently going through the process of trying to purchase our first home through Julie Twist. They have been brilliant thus far putting us in touch with an equally helpful IFA, putting on workshops and even doing Skype video calls when we couldn't make ...
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“Due to relocation I needed to buy this property and ......”

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Oct 29,2014
Minithumbup
By: 'Mrs'
Oct 29,2014
1 people found
this helpful
Due to relocation I needed to buy this property and complete the transaction on it in a very short amount of time, Paul Sutemire was accommodating in our weekend viewing of the property and patient when we took quite a long time taking measurements of ...
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By: paul
Feb 24, 2015
View all comments (1)
Hello Dee, Thank you for the lovely review! and also thank you for inviting us to see your hard work. The place looked amazing Kind Regards Paul & Sarah ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties