Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Our solicitor proved to be dragging her heels in every ......”

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Sep 12,2016
Minithumbup
By: 'MT'
Sep 12,2016
0 people found
this helpful
Our solicitor proved to be dragging her heels in every aspect of the sale. This was very stressful. Paul constantly chased each query with the solicitor and reported back to myself....
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Comment on agent fees
as expected
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By: Paul
Sep 22, 2016
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Thank you you for the review. I am glad we managed to get here in the end! :-) ...

“Helpful staff especially around deposit return (which we were having ......”

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Aug 24,2016
Minithumbup
By: 'ooooooooo'
Aug 24,2016
0 people found
this helpful
Helpful staff especially around deposit return (which we were having some issues with the landlord from). I would recommend to others....
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“They staff at Julie Twist were a pleasure to deal ......”

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Aug 24,2016
Minithumbup
By: 'Aaron'
Aug 24,2016
0 people found
this helpful
They staff at Julie Twist were a pleasure to deal with and I found them a lot more helpful than other agents I have used recently. I had a lot of help form Sarah and Paul and they were always ready to assist with the ...
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Comment on agent fees
not relevant
Was this helpful? Yes
By: Paul
Sep 22, 2016
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Thank you for the kind comments Aaron, it was a pleasure working with you. Thanks Paul ...

“Nice service attitude and good property. I would recommend this ......”

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Aug 23,2016
Minithumbup
By: 'Lingfeng'
Aug 23,2016
0 people found
this helpful
Nice service attitude and good property. I would recommend this agent. This is my first time to rent a property through the agent....
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Comment on agent fees
Good
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“Very Professional and friendly. Would recommend to anyone wanting to ......”

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Aug 19,2016
Minithumbup
By: 'Mr'
Aug 19,2016
0 people found
this helpful
Very Professional and friendly. Would recommend to anyone wanting to let a property. Andrew was very helpful and made the experience stress free and enjoyable....
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Comment on agent fees
Very reasonable
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By: Andrew Scoffins
Aug 19, 2016
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Thanks for your kind words we always try to give our clients the best possible service and it is really very much appreciated when recognised as you have done. I hope you are very happy in the property ...

“David has done some fantastic work for us. He first ......”

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Aug 14,2016
Minithumbup
By: 'Karl'
Aug 14,2016
1 people found
this helpful
David has done some fantastic work for us. He first came and fixed our broken toilet which now works perfectly (it no longer overflows). On the same visit we indicated that our shower was broken- it would not provide a consistent temperature. David said that ...
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By: David Lockwood
Aug 15, 2016
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Hello Karl, Thank you very much, It's great to get positive feedback, much appreciated David. ...

“Darren was in my apartment to paint the lounge and ......”

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Aug 10,2016
Minithumbup
By: 'Julia'
Aug 10,2016
1 people found
this helpful
Darren was in my apartment to paint the lounge and put up my pictures. His customer service was outstanding and He was professional and courteous and respectful at all times. After completing the work he left the rooms clean and tidy. Thank you Julia March...
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By: Darren Denton
Aug 10, 2016
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Hi Julia, thank you very much for you kind comments, very much appreciated, Darren :) ...

“Leigh has been really helpful with any problems that I ......”

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Aug 10,2016
Minithumbup
By: 'Amy'
Aug 10,2016
1 people found
this helpful
Leigh has been really helpful with any problems that I have had and responding to me quickly and updating me on progress regularly. Thank you for all your help :)...
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By: Leigh
Aug 10, 2016
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Thank you so much for your kind comments Amy, you were so patience throughout your despot return. We always do our best to ensure that tenants deposits are returned as fast as possible and with minimal fuss!........ ...

“Moving in was made easy, professional and friendly by Yvonne. ......”

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Aug 03,2016
Minithumbup
Yvonne
By: 'Michael'
Aug 03,2016
1 people found
this helpful
Moving in was made easy, professional and friendly by Yvonne. She mentioned she had worked for JT for years and you could tell! . The process was explained clearly and she has always been in hand post moving in for the little things I had forgotten ...
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Comment on agent fees
Slightly higher than most
Was this helpful? Yes
By: Yvonne Cook
Aug 03, 2016
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Thank you so much Michael for your lovely comments, i am so glad you are enjoying the property and hope you stay with us for a long time. It was a pleasure meeting you and welcome to your new home Kind Regards Yvonne ...

“It's been refreshing to deal with Olivia on moving out ......”

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Aug 02,2016
Minithumbup
By: 'D'
Aug 02,2016
3 people found
this helpful
It's been refreshing to deal with Olivia on moving out of our flat rental at the Quays. Over the last 6 years we have had to use some 4/5 letting agents and we can honestly say the experiences haven't been good. JJT however, represented by Olivia Hanna ...
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Comment on agent fees
Fees are fair and relevant.
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By: Olivia
Aug 02, 2016
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Many thanks for your lovely review Debbie! Always happy to help where I can! ...

“Olivia has been brilliant through the whole process. Always keeping ......”

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Jul 28,2016
Minithumbup
By: 'Chris'
Jul 28,2016
2 people found
this helpful
Olivia has been brilliant through the whole process. Always keeping me updated and fully informed at every stage. Excellent and friendly service. Thank you for all your help....
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Comment on agent fees
Good
Was this helpful? Yes
By: Olivia
Aug 02, 2016
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Many thanks Chris! You were always prompt to reply to any emails which made the process a lot more quicker and a pleasure to deal with! ...

“Kelly has been really helpful throughout the whole process. From ......”

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Jul 28,2016
Minithumbup
Kelly Davenport
By: 'Lesley'
Jul 28,2016
1 people found
this helpful
Kelly has been really helpful throughout the whole process. From selecting properties for me to view & then updating me on progress. I cannot fault her professionalism....
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Comment on agent fees
N/A
Was this helpful? Yes
By: kelly
Aug 02, 2016
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Thank You Lesley for your comments, its a pleasure to help you find properties knowing what you like. I look forward to helping you search for the next one! ...

“Paul was excellent in handling the purchase of our flat. ......”

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Jul 26,2016
Minithumbup
By: 'N'
Jul 26,2016
1 people found
this helpful
Paul was excellent in handling the purchase of our flat. He was an extremely effective mediator when, on several occasions, we and the vendors had different perspectives. He was always very reliable calm and efficient. He was just really good to deal with....
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Comment on agent fees
N/A
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“We have recently sold our apartment through Julie Twist. The ......”

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Jul 25,2016
Minithumbup
By: 'Dominic'
Jul 25,2016
1 people found
this helpful
We have recently sold our apartment through Julie Twist. The experience of using them has been positive with their location enabling ease of undertaking viewings. Ani undertook this with a high degree of professionalism. The selling process continued through Paul who was efficient in his ...
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Comment on agent fees
A percentage fee was discussed early on in the process. The fee was reasonable and was competitive.
Was this helpful? Yes
By: Paul & Ani
Jul 25, 2016
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Hi Dominic, Thank you for the positive feedback it is much appreciated and it was great working with you. All the best in the future! Kind Regards Paul & Ani ...

“I have been looking at a number of properties through ......”

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Jul 23,2016
Minithumbup
By: 'John'
Jul 23,2016
1 people found
this helpful
I have been looking at a number of properties through a number of different agents for around a year now and I have finally purchased the house of my dreams through another agents. I would like to say however, I did look at a number ...
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Was this helpful? Yes

“Superb, professional service from the whole team, from initial inquiry ......”

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Jul 23,2016
Minithumbup
By: 'Luke'
Jul 23,2016
1 people found
this helpful
Superb, professional service from the whole team, from initial inquiry to organising recent repairs in our flat. Margaret stands out in particular, along with the various contractors that have repaired various items in the flat, as friendly and efficient. Best experience we've had with a ...
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Comment on agent fees
Not overly excessive.
Was this helpful? Yes
By: Margaret
Aug 02, 2016
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Thank you Luke for your kind comments and positive feedback, very much appreciated, thanks again :) ...

“Excellent, fast and friendly service recieved by Julie Twist properties, ......”

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Jul 23,2016
Minithumbup
By: 'Emma'
Jul 23,2016
1 people found
this helpful
Excellent, fast and friendly service recieved by Julie Twist properties, particularly Darren. I returned home from my holiday at midnight to find I couldn't get into my lounge as the door handle was broken and the door was locked shut! I was able to speak ...
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Was this helpful? Yes

“Both Rebecca and Paul were excellent! I would highly recommend ......”

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Jul 19,2016
Minithumbup
Rebecca Dick
By: 'Ant'
Jul 19,2016
1 people found
this helpful
Both Rebecca and Paul were excellent! I would highly recommend Julie Twist based on the service that Rebecca and Paul gave; they were attentive, honest and always really helpful (and that's whats needed when going through such a big life change)....
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Comment on agent fees
They were fine
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By: Paul & Rebecca
Jul 25, 2016
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Hi Ant & Robin, Thank you for the lovely comments, We both hope your move went smoothly! Kind Regards Paul & Rebecca ...

“I fully recommend Julie Twist properties. I purchased my property ......”

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Jul 19,2016
Minithumbup
By: 'Helen'
Jul 19,2016
1 people found
this helpful
I fully recommend Julie Twist properties. I purchased my property through Julie Twist in 2010 and have returned since for assistance. They have always been professional, friendly and very supportive througout. Most recently, Filippo and Helen have looked after my account and advised me -- both ...
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Comment on agent fees
I think the agency fee's are standard. Of course there are cheaper options online but, I think you pay for a service -- and you receive a very good service -- which I prefer.
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“I think this is a good agency and the sevice ......”

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Jul 19,2016
Minithumbup
By: 'suki'
Jul 19,2016
1 people found
this helpful
I think this is a good agency and the sevice is good ,I feel its that good I would like to introduce the agency to my friend...
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By: Stacie
Aug 09, 2016
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Thank you for your nice comment and that you would recommend Julie Twist to your friend. ...

“I had a few issues with my deposit and leigh ......”

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Jul 13,2016
Minithumbup
By: 'laura'
Jul 13,2016
1 people found
this helpful
I had a few issues with my deposit and leigh was extremely helpful with resolving the issue. He replied very quickly to my emails and always listened and resolved our issues. I would always reccommend him. brilliant....
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By: leigh
Aug 10, 2016
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Thank you so much for your kind comments Laura, we always do our best to ensure that tenants deposits are returned as fast as possible and with minimal fuss!........ ...

“Sarah Leach dealt with my initial enquiry and then Paul ......”

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Jul 12,2016
Minithumbup
By: 'SalfordGirl'
Jul 12,2016
0 people found
this helpful
Sarah Leach dealt with my initial enquiry and then Paul Sutermire dealt with the actual sale. Like most people, I'm not naturally a fan of estate agents, however, my sale was dealt with efficiently and professionally by both Sarah and Paul and by their colleague ...
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Comment on agent fees
As the buyer I wasn't charged fees by the estate agent
Was this helpful? Yes
By: Sarah Leach
Jul 12, 2016
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Thank you for your kind comments. We hope you enjoy your new apartment. ...

“Olivia is a great agent and a huge plus for ......”

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Jul 12,2016
Minithumbup
By: 'Adrian'
Jul 12,2016
1 people found
this helpful
Olivia is a great agent and a huge plus for Julie Twist Rental Agency from Salford Quay, Manchester. She helped me in order to smooth the process of releasing the Rental Property. She has the calm and patience to explain the correct business flow , has ...
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Comment on agent fees
No Comment.
Was this helpful? Yes
By: Olivia
Aug 02, 2016
View all comments (1)
Thank you so much for this lovely review! You were a pleasure to deal with on the check out! I hope you enjoy your new house! ...

“Professional & efficient agency but extremely expensive. We have just completed ......”

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Jul 11,2016
Minithumbdown
By: 'Dani'
Jul 11,2016
0 people found
this helpful
Professional & efficient agency but extremely expensive. We have just completed on a rental property, no issues at all but we are just shy of £500 lighter in fees. Great service if you can afford it....
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What agent could do to change your mind?
Ridiculousy high, more than double that of other agents.
Attached Filesnbsp;
Comment on agent fees
Ridiculousy high, more than double that of other agents.
Was this helpful? Yes

“Leigh is very professional and made the check-out process easy. ......”

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Jul 08,2016
Minithumbup
By: 'Sharon'
Jul 08,2016
0 people found
this helpful
Leigh is very professional and made the check-out process easy. She turned up on time for the check-out appointment and explained the process clearly which avoided any misunderstandings or worries on my part. She followed up by emailing me as she had advised that she ...
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Comment on agent fees
fees were as advised
Was this helpful? Yes
By: Leigh Johnson
Jul 08, 2016
View all comments (1)
Thank you so much for your kind comments Sharon, we always do our best to ensure that tenants deposits are returned as fast as possible and with minimal fuss!.... ...

“This was my first time moving into an apartment and ......”

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Jul 07,2016
Minithumbup
By: 'KaraDeering'
Jul 07,2016
0 people found
this helpful
This was my first time moving into an apartment and with the help of Andrew, Amy and Olivia at Julie Twist (Salford Quays) this experience was a good one. The team were incredibly friendly and were more than happy to answer any queries I had ...
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Comment on agent fees
good
Was this helpful? Yes

“Paul and the team at Julie Twist have now sold ......”

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Jul 05,2016
Minithumbup
By: 'Mr'
Jul 05,2016
0 people found
this helpful
Paul and the team at Julie Twist have now sold several properties on our behalf and have always been very professional and kept us fully informed through the whole sales process...
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Comment on agent fees
Fees are in line with other agents
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“I've been pleased with the service from Julie Twist over ......”

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Jul 05,2016
Minithumbup
By: 'Chris'
Jul 05,2016
0 people found
this helpful
I've been pleased with the service from Julie Twist over the years. I forget how long I've been a client, but it must be over 10 years now. You're proactive, particularly in terms of ensuring rentals reflect current market rate, and strike the right balance between ...
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“We had some mould problems, Darren came round, cleaned it ......”

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Jul 05,2016
Minithumbup
By: 'Colin'
Jul 05,2016
0 people found
this helpful
We had some mould problems, Darren came round, cleaned it up, repainted the walls good as new. All good, thanks....
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Comment on agent fees
N/a
Was this helpful? Yes

“Good attitude and effective of repairing stuff, leaving friendly comment ......”

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Jul 02,2016
Minithumbup
By: 'JIAHUI'
Jul 02,2016
0 people found
this helpful
Good attitude and effective of repairing stuff, leaving friendly comment about living in the property and being really nice to us....
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Comment on agent fees
Good
Was this helpful? Yes

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties