Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Images & Videos

“We were looking for a flat to rent in Salford ......”

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Jul 02,2017
Minithumbdown
By: 'Salford'
Jul 02,2017
1 people found
this helpful
We were looking for a flat to rent in Salford quays. After viewing a potential property twice and being very keen to make an offer left the agent with a couple of basic queries for clarification. Not only were these not answered but no further ...
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Comment on agent fees
Bad.
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“Both Carol and Jack have been nothing short of wonderful ......”

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Jun 29,2017
Minithumbup
By: 'RuthN'
Jun 29,2017
0 people found
this helpful
Both Carol and Jack have been nothing short of wonderful to deal with. As someone who is incredibly pedantic and demanding, they've been both responsive and attentive, and made what I anticipated to be a rather stressful move, really quite easy and pleasurable....
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Comment on agent fees
Having never rented before I have no ground for context.
Was this helpful? Yes
By: Carol
Jun 29, 2017
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Thank you Neil, you was a pleasure to deal with, you know where we are if you need anything, take care Carol ...

“Excellent all round prompt reliable polite service providing fast effeciant ......”

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Jun 28,2017
Minithumbup
Julie
By: 'Matthew'
Jun 28,2017
0 people found
this helpful
Excellent all round prompt reliable polite service providing fast effeciant rental of our 1 bed flat in Manchester would thoroughly recommend this agency!...
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Comment on agent fees
Good
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“The only time I received prompt service over the 2 years ......”

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Jun 28,2017
Minithumbdown
By: 'Not'
Jun 28,2017
0 people found
this helpful
The only time I received prompt service over the 2 years renting with Julie Twist were the 2 times just before I paid for the yearly rent. They do not seem to care for customer after-care once the money has been handed over. Maintenance issues which are ...
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Comment on agent fees
Bad. Repeated incidents of atrociously slow responses.
Was this helpful? Yes
By: Not recommended
Jun 29, 2017
View all comments (2)
You should be apologising not for how I feel but your failure to treat a paying customer fairly. Your reply is supercilious and looks very much like a pre-crafted template. If you truly cared about corporate standards and my predicament, it would be impossible for not even a single staff member to know who has had to wait 9 months for a door to be replaced. Unless this sort of unfortunate occurrences are quite commonplace with Julie Twist. It is even more unthinkable that you find it so ...

“Helen is a quick responcing property manager, I like her ......”

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Jun 26,2017
Minithumbup
By: 'Sajwa'
Jun 26,2017
0 people found
this helpful
Helen is a quick responcing property manager, I like her dealing with customers. She explain everything we need as customers....
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By: Helen
Jun 26, 2017
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Thanks for the feedback Sajwa! ...

“We've just rented with Julie Twist and both Jack and ......”

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Jun 23,2017
Minithumbup
By: 'Libby'
Jun 23,2017
0 people found
this helpful
We've just rented with Julie Twist and both Jack and Sandira were great at helping sort us out. As it's our first proper flat, me and my housemate had hundreds of questions between us at every stage and both members of the team were extremely ...
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By: jack stabler
Jul 11, 2017
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Thank you very much for the kind words Libby, i hope you enjoy your new apartment and you have settled in well. Kind Regards Jack Stabler ...

“Always found the company to be professional and pleasant to ......”

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Jun 22,2017
Minithumbup
By: 'Charles'
Jun 22,2017
0 people found
this helpful
Always found the company to be professional and pleasant to deal with. They were on the ball to find a new tenant and kept the void period to a minimum. It is great to have them acting for me....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Paul has been really helpful for over a year. Prompt ......”

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Jun 22,2017
Minithumbup
By: 'Sez'
Jun 22,2017
1 people found
this helpful
Paul has been really helpful for over a year. Prompt on sending updates and responding back to queries. He's been liaising between the client & development side really well with any issues or enquiries between the two parties....
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Was this helpful? Yes
By: Paul
Aug 03, 2017
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Hi Seza Thank you again for the nice review, I hope you have settled in your new home well Many Thanks Paul ...

“Jack (Letting Agent) was very professional and organised, always ensured ......”

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Jun 21,2017
Minithumbup
By: 'DC'
Jun 21,2017
0 people found
this helpful
Jack (Letting Agent) was very professional and organised, always ensured we had enough notice for viewings and was very polite. Carol was also great, very professional and polite....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Carol
Jun 22, 2017
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Hi Guys, Thanks you for leaving your apartment just as you found it, all the best in Bristol and Berlin, kind regards Carol ...

“Carol was great to deal with and gave sound impartial ......”

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Jun 21,2017
Minithumbup
By: 'Gavin'
Jun 21,2017
0 people found
this helpful
Carol was great to deal with and gave sound impartial advice, which was appreciated. I have used JJT since 2007 and over the years have found them to charge competitive rates, they have provided all of my tenants....
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By: Carol
Jun 22, 2017
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Hi Gavin, thank you very much, I am glad you are please with the outcome, kind regards Carol ...

“Paul was quick to respond to emails, and arranged viewings ......”

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Jun 20,2017
Minithumbup
By: 'CLR'
Jun 20,2017
0 people found
this helpful
Paul was quick to respond to emails, and arranged viewings for me quickly and promptly, understanding my need for these to be on an evening or at a weekend. On the day of completion Paul stayed until past 6 so that I could pick up my ...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Paul
Aug 04, 2017
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Hi Catherine Thank you for the great review, I hope you are now settled well in your new home Many Thanks Paul ...

“Very helpful, prompt reply to queries, willing to be accommodating ......”

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Jun 15,2017
Minithumbup
By: 'Simon'
Jun 15,2017
0 people found
this helpful
Very helpful, prompt reply to queries, willing to be accommodating to reasonable requests overall a very positive and professional experience....
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Comment on agent fees
Seem to be inline with industry norms.
Was this helpful? Yes

“Having just used Julie Twist for the first time to ......”

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Jun 08,2017
Minithumbup
By: 'Steve'
Jun 08,2017
0 people found
this helpful
Having just used Julie Twist for the first time to let a property I have to stay I am very impressed with this company, it's staff and their service. The property was let within a matter of days of being put on the portals with ...
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Comment on agent fees
I was able to negotiate a good rate with impacting on service level.
Was this helpful? Yes
By: Filippo Bennardo
Jun 08, 2017
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Hi Steve, thank you for your positive feedback. It's been a pleasure working with you and we look forward in providing you with our valued service for any future investment. Many thanks, Fil & Helen ...

“Efficient, personal and all around excellent service. Julie Twist made ......”

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Jun 01,2017
Minithumbup
By: 'djm'
Jun 01,2017
0 people found
this helpful
Efficient, personal and all around excellent service. Julie Twist made the process of letting my property easy from start to finish and I am pleased with the rental price achieved....
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Comment on agent fees
reasonable.
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“Julie Twist / Paul have been really helpful during the sale ......”

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May 31,2017
Minithumbup
By: 'Chips'
May 31,2017
1 people found
this helpful
Julie Twist / Paul have been really helpful during the sale of my apartment - really going the extra mile to try and speed things along and cover off issues . I would recommend them fully...
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Comment on agent fees
Fees are not as competitive as they could be - but I did get over and above the service I expected so more than happy on balance
Was this helpful? Yes
By: Paul
Jun 01, 2017
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Thanks for the feedback Carole! 3rd time lucky in the end! :) ...

“Helen is a super-star. She answers my emails sometimes before ......”

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May 24,2017
Minithumbup
By: 'Peter'
May 24,2017
0 people found
this helpful
Helen is a super-star. She answers my emails sometimes before I've even sent them. I only wish I could do the same :) Thank you!!...
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Comment on agent fees
It's the first time that I have leased a property, so I'm no expert on agent's fees. That said, they seemed to be reasonable to me so I just went with them.
Was this helpful? Yes

“I used the agent to let a flat on Salford ......”

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May 24,2017
Minithumbdown
By: 'Lorraine'
May 24,2017
1 people found
this helpful
I used the agent to let a flat on Salford Quays. The first problem arose when the tenants contacted me threatening to withhold rent as they had been waiting for a shower repair. I was overseas, but sorted out a plumber to attend the following ...
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Comment on agent fees
Nothing to compare, but I was paying for a full service; I took over management due to poor responsiveness.
Was this helpful? Yes

“Having rented via the company for quite some time, I ......”

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May 18,2017
Minithumbup
By: 'KenCity'
May 18,2017
0 people found
this helpful
Having rented via the company for quite some time, I have dealt with several of the management and staff and found all of them to be very professional and helpful. The service offered is at a serious professional level throughout, which is quite re-assuring when ...
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Comment on agent fees
Fair.
Was this helpful? Yes

“102 City Gate Helen is very on it when it comes ......”

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May 11,2017
Minithumbup
By: 'Ryan'
May 11,2017
0 people found
this helpful
102 City Gate Helen is very on it when it comes to getting things done. When asked to deal with queries Helen is very prompt, always keeps you up to date with progress and in the end, gets the answers and outcomes we need. Might be ...
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Comment on agent fees
Any Fees are bad Fees! Good overall
Was this helpful? Yes

“I am an owner/occupier of a city centre apartment ......”

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May 07,2017
Minithumbup
By: 'Steve'
May 07,2017
0 people found
this helpful
I am an owner/occupier of a city centre apartment and required some refurbishment work doing including laminate floor laying, plaster repairs, extractor fan installation and full redecoration. Plumbing and electrical inspections were also requested. From initial contact with Sian through to progressing with Margaret ...
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“It's the second time I had dealings with Paul.As ......”

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May 05,2017
Minithumbup
By: 'Liz'
May 05,2017
0 people found
this helpful
It's the second time I had dealings with Paul. As always very efficient,very professional Nothing is to much .Once again excellent service....
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“Helen's customer service is outstanding responding promptly to any queries ......”

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May 02,2017
Minithumbup
By: 'EF'
May 02,2017
0 people found
this helpful
Helen's customer service is outstanding responding promptly to any queries even those outside her remit. Always helpful friendly and professional....
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“My friend and I were looking for a flat in ......”

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May 02,2017
Minithumbup
By: 'Neil'
May 02,2017
0 people found
this helpful
My friend and I were looking for a flat in the city centre, and Helen and Sian were very professional and helpful. They were also very patient when something in our tenancy application went a bit awry, but the whole process has been as smooth ...
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Comment on agent fees
Seemed reasonable.
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“This particular sale was very drawn out due to issues ......”

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Apr 28,2017
Minithumbup
By: 'Nikki'
Apr 28,2017
0 people found
this helpful
This particular sale was very drawn out due to issues with my solicitors on 2 instances, both beyond my control. Both Julie Twist as a company and Paul as an individual were extremely patient and on the occasions that the vendor was about to withdraw, they ...
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“Brian was super helpful in fixing my door lock that ......”

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Apr 26,2017
Minithumbup
By: 'Brian'
Apr 26,2017
0 people found
this helpful
Brian was super helpful in fixing my door lock that somebody seemed to have tried to open. He was super nice competent and did the job super quickly. He made what could have turned out a horror, an evening with complications, but a good ending. ...
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“I truly expected the sale of my property to be ......”

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Apr 24,2017
Minithumbup
By: 'Julia'
Apr 24,2017
0 people found
this helpful
I truly expected the sale of my property to be without any problem how wrong I was!! Without Paul's intervention in trying to resolve the many issues I have no doubt I would of withdrawn from the sale. Paul has been invaluable and I thank ...
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Comment on agent fees
Good
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“Alan did some excellent repair work to out apartment. The ......”

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Apr 19,2017
Minithumbup
By: 'Karl'
Apr 19,2017
0 people found
this helpful
Alan did some excellent repair work to out apartment. The Bathroom floor was in poor condition and Alan did a professional job of resurfacing the floor and replacing the lino. He's also treated the damp in the bedrooms and repainted the rooms; the rooms now ...
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Comment on agent fees
Good
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“Fantastic hassle free service from all staff involved. Fil made ......”

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Apr 18,2017
Minithumbup
By: 'Rob'
Apr 18,2017
0 people found
this helpful
Fantastic hassle free service from all staff involved. Fil made choosing Julie twist an easy option by presenting himself and the company in a great way I felt confident I was getting looked after and wouldn't have any worry as I live so far away ...
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Comment on agent fees
Good
Was this helpful? Yes

“Flat needed some small repairsVery happy with the job done ......”

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Apr 17,2017
Minithumbup
By: 'S'
Apr 17,2017
0 people found
this helpful
Flat needed some small repairs Very happy with the job done to sink, bathroom and cupboards Great job! Much appreciated Thank you!...
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Comment on agent fees
good
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“Both Paul and Kelly were very helpful. Paul helped to ......”

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Apr 12,2017
Minithumbup
Kelly Davenport
By: 'mb'
Apr 12,2017
0 people found
this helpful
Both Paul and Kelly were very helpful. Paul helped to push the sale through and Kelly was a lifesaver helping us through some difficulties on moving day....
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By: Kelly
Apr 26, 2017
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Hi Mb. We wish you all the best in your new home. ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties