Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Images & Videos

“Is unacceptable that from the deposit they take you money ......”

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Aug 21,2017
Minithumbdown
Julie
By: 'Nomeimporta'
Aug 21,2017
3 people found
this helpful
Is unacceptable that from the deposit they take you money for things that the previous tenants did; that they don't give any notice that your are going to have visits; that for the references you have to pay and they don't fix the broken things. ...
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By: stacie wright
Sep 30, 2017
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I am sorry to see that you felt the need to leave a 1 star review, I can assure you that we do not take money from a deposit that a previous tenant had done. When you moved in to the property you were given a detailed inventory and the opportunity to make any comments. If you felt there was damage to anything at the time of move in then these would have been noted and you would have not been charged. At the start of your tenancy you would have been informed when inspections were to be carrie ...

“Based on a Purchase in 2017, JT appear to be marketing ......”

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Aug 19,2017
Minithumbup
Rebecca Dick
By: 'S'
Aug 19,2017
0 people found
this helpful
Based on a Purchase in 2017, JT appear to be marketing amongst the tidier and well-maintained properties. Paul proactively chased our conveyancing solicitor (whom appeared to be the weakest link in terms of expediency). There are a few JT branches in/around Manchester which proved convenient. ...
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By: Paul & Rebecca
Sep 19, 2017
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Thanks again for your comments Stephen and all the best :-) Paul & Rebecca ...

“Julie Twist have been fabulous - I've been dealing mainly ......”

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Aug 17,2017
Minithumbup
By: 'Liz'
Aug 17,2017
0 people found
this helpful
Julie Twist have been fabulous - I've been dealing mainly with Helen and she always responds promptly (which is something I've found doesn't happen with other agencies!!) and she's been extremely helpful. Everyone we've dealt with has been polite and eager to help us. My ...
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Comment on agent fees
The fees have been pretty expensive - but no more expensive than any other agency I've dealt with thus far. So pretty average really.
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“Margaret was very efficient and helpful throughout in following up ......”

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Aug 15,2017
Minithumbup
By: 'M.'
Aug 15,2017
0 people found
this helpful
Margaret was very efficient and helpful throughout in following up a maintenance issue for me. She was prompt and efficient in replying all my emails and kept me updated at all times. I am very happy with her service. I think she is one of ...
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Comment on agent fees
The fees on tenancy renewal are a bit high. Should be lower for longstanding clients.
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“Dave has completely transformed our apartment. He is really accommodating ......”

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Aug 14,2017
Minithumbup
By: 'Salina'
Aug 14,2017
0 people found
this helpful
Dave has completely transformed our apartment. He is really accommodating and he always tried his very best to help and make sure we are happy throughout the process. It was a long and complicated project but he persevered and continued to show his professionalism during ...
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Comment on agent fees
N/A
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“David and Darren arrived early, but called first to see ......”

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Aug 12,2017
Minithumbup
By: 'Joanne'
Aug 12,2017
0 people found
this helpful
David and Darren arrived early, but called first to see if it was ok. They were very efficient, knowledgeable and very friendly. The contact from Margaret in the office was really good. Everything she said would happen did happen. Thank you!!...
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“I rented a flat in Salford Quays from Julie Twist ......”

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Aug 10,2017
Minithumbup
By: 'Vinay'
Aug 10,2017
0 people found
this helpful
I rented a flat in Salford Quays from Julie Twist and found them to be excellent. Jack has a nice attitude and is clearly bright and articulate. He had a good understanding of the rental process and was familiar with the features of the property ...
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By: Carol
Aug 10, 2017
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Thank you very much, its just a shame we have some repairs on the apt but they are nearly all done and you have been great about it, fingers crossed nothing else decides to not work! ...

“Excellent service and very helpful to someone who recently moved ......”

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Aug 09,2017
Minithumbup
Sian
By: 'Daniel'
Aug 09,2017
0 people found
this helpful
Excellent service and very helpful to someone who recently moved to England. Would definitely use again. Thank you very much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
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Thanks Daniel! Hope you continue to enjoy your stay in Manchester. Kind Regards, Helen Bowers ...

“The service I've received has been excellent. All the work ......”

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Aug 08,2017
Minithumbup
By: 'Nicholas'
Aug 08,2017
0 people found
this helpful
The service I've received has been excellent. All the work carried out was on time and ran smoothly, also found me a Tennant with no fuss.very happy would definitely recommend....
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Comment on agent fees
Good
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“Helen, Andrew and team provide an excellent service in managing ......”

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Aug 08,2017
Minithumbup
By: 'Mike'
Aug 08,2017
0 people found
this helpful
Helen, Andrew and team provide an excellent service in managing my property. I ha e used the agency for many years....
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“Worst service I've ever had as a landlord!There is ......”

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Aug 08,2017
Minithumbdown
By: 'Hala'
Aug 08,2017
2 people found
this helpful
Worst service I've ever had as a landlord! There is a communication problem between staff members! I give keys to one staff member and then get an email from different one saying we dont have keys to ur property! One person in this office was ...
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Comment on agent fees
Bad for the service they are giving
Was this helpful? Yes
By: Stacie Wright
Sep 30, 2017
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Thank you for your honest review, i am sorry that you feel you have not received the level of service that we wish to provide. I can assure you that your comments have been internally investigated and appropriate measures have been put in place to minimise this happening again. ...

“Best service ever! We would especially thank Sarah Leach, who ......”

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Aug 05,2017
Minithumbup
By: 'xiaoting'
Aug 05,2017
0 people found
this helpful
Best service ever! We would especially thank Sarah Leach, who is super efficient, responsible and kind. She helped us a lot to communicate with the developer and solicitor. She helped to make the purchase go very smoothly. She always respond me within one hour, which ...
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Comment on agent fees
good
Was this helpful? Yes

“Helen was very helpful and efficient. As we live in ......”

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Aug 04,2017
Minithumbup
By: 'Adrian'
Aug 04,2017
0 people found
this helpful
Helen was very helpful and efficient. As we live in Thailand Helen kept us updated regularly on email and our new tenants moved in this week....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
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Thanks for the review Adrian! It's nice to hear your happy with our services after all these years. Kind Regards, Helen Bowers ...

“Sian at Julie Twist was incredibly helpful in supporting me ......”

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Aug 03,2017
Minithumbup
Sian
By: 'Ruth'
Aug 03,2017
0 people found
this helpful
Sian at Julie Twist was incredibly helpful in supporting me through my application. I highly recommend their service to anyone looking to move....
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Comment on agent fees
The fees are very high however worth it for the great property
Was this helpful? Yes
By: Sian Davenport
Aug 04, 2017
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Thanks for your kind words Ruth. I understand the two star rating was a mistake! But it has been a pleasure to help you with your property search. Best of luck in your new home. Sian ...

“From the valuation undertaken by Ani to the viewings handled ......”

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Aug 01,2017
Minithumbup
By: 'Andy'
Aug 01,2017
0 people found
this helpful
From the valuation undertaken by Ani to the viewings handled by Sarah, the offers handled by Rebecca and finally the sale chasing by Paul i can't recommend these guys highly enough. They were professional, friendly and efficient in everything they did. Their customer service skills ...
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Comment on agent fees
Good value for effort involved to sell the flat due to 1st buyer falling through and second buyer showing no urgency or speed re. the transaction
Was this helpful? Yes
By: Paul
Aug 03, 2017
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Hi Andy, Thank you so much for the great review, It is much appreciated from all of us. Kind Regards Paul ...

“So far dealt with Sian and Helen in renting a ......”

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Aug 01,2017
Minithumbup
Sian
By: 'Jade'
Aug 01,2017
0 people found
this helpful
So far dealt with Sian and Helen in renting a property and its been a really easy process so far and both of them have been really easy to get hold of, good at getting back to me and really helpful - far different than ...
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Comment on agent fees
Fees High - but they are with anyone - they were kind enough to help me out a little as a single person on my own! :)
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thank you for your kind review! It's been lovely having you as a new tenant Jade & always happy to assist you with any queries you have. Kind Regards, Helen Bowers. ...

“Kelly was extremely helpful during both the property search and ......”

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Jul 31,2017
Minithumbup
Kelly Davenport
By: 'Rob'
Jul 31,2017
0 people found
this helpful
Kelly was extremely helpful during both the property search and sales process. She accommodated my compressed schedule and supported multiple viewings by me and my representative. She was very responsive, answering emails late at night and while she was on leave and was happy to ...
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Comment on agent fees
Don't know - purchasing property
Was this helpful? Yes

“Overall experience with Julie Swift agents to date quite poor. ......”

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Jul 28,2017
Minithumbdown
By: 'J'
Jul 28,2017
2 people found
this helpful
Overall experience with Julie Swift agents to date quite poor. Didn;t start well and affraid to report it didn't get any better. Parking not included when their agent showed me the parking facilitiy at viewing. 6 month inspection, person entered my home set off the ...
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Comment on agent fees
Extortionate considering the poor service provided. Check in inventory was a joke considering we paid for it.
Was this helpful? Yes
By: Stacie Wright
Sep 30, 2017
View all comments (1)
Thank you for your honest review, i am sorry that you feel you have not received the level of service that we wish to provide. I can assure you that your comments have been internally investigated Regarding the rent issue after looking in to this we had found that the rent payment has come in to our bank, however as deal with 100's of properties and no property reference had been noted with the transaction it could not be automatically credited to your file. ...

“Brilliant customer service from Paul through out the recent sale ......”

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Jul 24,2017
Minithumbup
Rebecca Dick
By: 'Callum'
Jul 24,2017
0 people found
this helpful
Brilliant customer service from Paul through out the recent sale of my property. With delays cropping up due to challenging lawyers, Paul was always chasing and providing feedback where needed in the process. From this, i always felt like he was on top of sale ...
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Comment on agent fees
Since only previously using agents in the Newcastle are i have been used to dealing with lower fee's, and before selecting JT i spoke to a number of other agents who were more flexible on there rates.
Was this helpful? Yes
By: Paul
Aug 03, 2017
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Hi Callum, Thanks for the great review, it was a pleasure working with you. All the best Paul ...

“Helen has always been professionally helpful, but with a warm ......”

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Jul 24,2017
Minithumbup
By: 'Eve'
Jul 24,2017
0 people found
this helpful
Helen has always been professionally helpful, but with a warm attitude to me as a client. She appears very skilled in her property managerial role at the company....
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Comment on agent fees
To me, the agency fees, in terms of tenancy renewals are far from appropriate, and feels like the agency is always out to find another reason to extract money from us - not with integrity, as I and others see it. This is nothing to do with the property managers, such as Helen B.
Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Thanks Eve! I really appreciate your honest feedback. As always it's a pleasure dealing with you. Kind Regards, Helen Bowers ...

“Margaret and the maintenance crew are amazing. Anything that needs ......”

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Jul 20,2017
Minithumbup
By: 'Colin'
Jul 20,2017
0 people found
this helpful
Margaret and the maintenance crew are amazing. Anything that needs fixing or looked at always gets done really efficiently and I am always aware of what is going on. Thanks....
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Comment on agent fees
With the efficiency of Margaret and the maintenance team, I feel the money goes somewhere good.
Was this helpful? Yes
By: Margaret
Jul 20, 2017
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Thank you for taking the time to leave your feedback and kind comments, It' very much appreciated. Thanks again Margaret :) ...

“I have bought and sold property with this estate agents 3 ......”

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Jul 19,2017
Minithumbup
By: 'Dee'
Jul 19,2017
0 people found
this helpful
I have bought and sold property with this estate agents 3 times now and can honestly say their expertise/ professionalism/ and willingness to go above and beyond to assist with the sale or purchase is second to none. I would always use them in my property ...
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Was this helpful? Yes
By: Paul, Rebecca & Sarah
Aug 03, 2017
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Hi Dee, Thank you so much for the kind words, it was pleasure to work with you again. Many Thanks Paul, Sarah & Rebecca ...

“I have dealt with Helen over the past six months ......”

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Jul 19,2017
Minithumbup
By: 'Gordon'
Jul 19,2017
0 people found
this helpful
I have dealt with Helen over the past six months and found her to be most helpful and efficient. She is very thorough in all she does...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks Gordon for the kind feedback! Kind Regards, Helen Bowers ...

“I am very satisfied with staff at Julie Twist Deansgate ......”

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Jul 16,2017
Minithumbup
By: 'M.'
Jul 16,2017
0 people found
this helpful
I am very satisfied with staff at Julie Twist Deansgate especially Helen Bowers and Helen Cooke. they are always ready to help with any queries that arise in as professional manner. M Hickey...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Brilliant the whole process - and it took a long ......”

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Jul 12,2017
Minithumbup
By: 'C'
Jul 12,2017
0 people found
this helpful
Brilliant the whole process - and it took a long time! Always kept me updated and was happy to answer any questions....
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Was this helpful? Yes
By: Paul
Aug 03, 2017
View all comments (1)
Hi Catherine Thank you for the great review, I hope you are now settled well in your new home Many Thanks Paul ...

“I have bought a flat from Julie Twist thanks to ......”

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Jul 10,2017
Minithumbup
By: 'Christine'
Jul 10,2017
0 people found
this helpful
I have bought a flat from Julie Twist thanks to Sarah and now they are managing the property thanks to Helen. I have always had prompt replies to any emails and have found them a very professional organisation. I would recommend them to anyone looking ...
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Comment on agent fees
Did not check other company fees but they seemed reasonable to me
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“Having bought a unit in Salford Quays last year through ......”

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Jul 06,2017
Minithumbup
By: 'Ade'
Jul 06,2017
0 people found
this helpful
Having bought a unit in Salford Quays last year through Julie Twist and recently refurbished and relet through them, I cant speak highly enough of Jack, Carol (and Helen Bowers in Property mgt). Some specifics below, but in summary I will not consider using anyone ...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Jack Stabler
Jul 06, 2017
View all comments (2)
Thank you very much Adrian, it was a pleasure dealing with you and helping you find a tenant, i am looking forward to helping you with future investment properties, do not hesitate to contact me if you need anything. Kind Regards Jack Stabler ...

“I was very impressed with the standard of service provided. ......”

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Jul 05,2017
Minithumbup
By: 'Rozel'
Jul 05,2017
0 people found
this helpful
I was very impressed with the standard of service provided. They constantly kept me informed and were alway available when required. Made the process a lot easier for me....
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Comment on agent fees
The fees were more than I wanted to pay.
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By: Sales Team
Aug 03, 2017
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Thank you for the kind review Many Thanks Sales Team ...

“Dealt with this firm for 5 years, never once had a ......”

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Jul 05,2017
Minithumbup
Yvonne
By: 'Nathan'
Jul 05,2017
0 people found
this helpful
Dealt with this firm for 5 years, never once had a problem. I find them trustworthy and reliable which cannot be said for a lot of other agents in MCR. Helen and all the staff are always extremely helpful....
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Comment on agent fees
Agent fees and inline with the industry standard if not less.
Was this helpful? Yes
By: Helen
Jul 06, 2017
View all comments (1)
Thanks for your comments Nathan! Glad to hear you are happy with the service :) ...

“Thanks Filippo for helping us with this apartment .qSandira, thanks ......”

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Jul 05,2017
Minithumbup
By: 'IMRAN'
Jul 05,2017
1 people found
this helpful
Thanks Filippo for helping us with this apartment .q Sandira, thanks for your support in our moving to new house...
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By: Sandira
Jul 06, 2017
View all comments (1)
Thank you very much for such a positive review. Please if you need any further assistance during your tenure, do not hesitate to contact me. ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties