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4.8/5, 91 Reviews
92% Recommended
100% sales valuation accuracy
96% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
JS Estate Management
1A Rotherhithe New Road,, London, Greater London
SE16 2AH
0207 183 8335
JS Estate Management Ltd are committed to ensuring our clients receive the highest standard of service. Whilst we do our best to deliver a first-class service in a professional manner, we appreciate that sometimes issues may arise. Our complaints procedure has been structured to ensure that any issues are resolved as quickly as possible, and hope all matters are resolved at branch level. Steps to follow in the event you are unhappy with our service: 1. Branch Representative All initial complaints should be verbally directed to the negotiator or consultant you have been dealing with. Many issues can be resolved informally by discussing the matter with our consultants, who will endeavour to resolve your complaint as soon as possible within 5 working days. 2. Branch Manager If the complaint is not resolved to your satisfaction, you may then further your complaint in writing to the Branch Manager who will be happy to discuss your case. The Branch Manager will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 10 working days. 3. Managing Director If you are still dissatisfied with the response by our Branch Manager or the way your case has been handled, you may address your concerns in writing to the Managing Director. Your complaint must be sent in writing within one month of the response from the Branch Manager. To thoroughly investigate the issues raised, please state why you are still dissatisfied and what further action you wish JS & Co Estate Agents to take to fully resolve your complaint. Write to us Managing Director JS Estate Management 1A Rotherhithe new road London SE16 2AH Email us [email protected] Your letter will be acknowledged within 3 working days of receipt, and following the investigation you may be asked for additional information. A formal written response expressing JS & Co's final view will be sent to you within 15 working days and will include any offer made. Depending on the nature of the complaint, issues that are particularly complex may take longer to respond. However, we will inform you on the action which will be taken and advise when you can expect a full response. 4. The Property Ombudsman Services In the event that you are still unhappy with the final response from the Managing Director, you may refer the matter to The Property Ombudsman Services. Details of how to do this are contained online at http://www.tpos.co.uk/index.php and you must refer your complaint within 6 months of the final response. Please note, the Ombudsman will not investigate any complaint that has not followed our in-house complaints process. Ombudsman Services: Property PO Box 1021 Warrington WA4 9FE Phone: 0330 440 1634 Fax: 0330 440 1635 Textphone: 0330 440 1600 Email: [email protected]
Last updated at 7/27/2020, 5:57:00 AM by allAgents
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
23 | 2 | 44 | 2 | 2 | 0 | 5 | 1 | 10 | 2 |
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 96% | £170,000 | £550,000 |
Lettings | 96% | 96% | £825 | £4,400 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Sushel
By : 'Sanjay'
Branch : London ,1A Rotherhithe New Road,
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : E11
JS Estate in Canada water in one of the best agents i have come across. They sold my property within 2 weeks of putting it with on the market and sold over asking price. Sushel was outstanding in dealing with me and i could not ask more anything ... Read Full Review
Helen
By : 'Sara'
Branch : London ,1A Rotherhithe New Road,
Services : Property Management( )
Would you recommend ? : Yes
Postcode : E16
Amazing service! Helen went above and beyond to help me find the perfect property, she was knowledgeable and always available to help, professional and efficient. Thank ... Read Full Review
Helen
By : 'Jack'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : Se1
Helen is a very honest, knowledgeable and friendly person who was extremely helpful with my property search. Thank you, ... Read Full Review
Helen
By : 'Jack'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Helen is a very honest, friendly and knowledgeable person who was immensely helpful with my property search. Thank you, ... Read Full Review
Helen
By : 'Alessandro'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
My experience with JS Estate Management is positive. They are professional, friendly and responsive. Would definitely ... Read Full Review
Kenrick
By : 'Masud'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Owner )
Rent PCM : £60000
Would you recommend ? : Yes
Postcode : W26
Overview of Performance Kendrick Brown has consistently demonstrated exceptional leadership and management skills at JS Management. His ability to navigate complex challenges while maintaining a positive work environment is commendable. Kendrick's strategic thinking and proactive approach ... Read Full Review
Mohammed
By : 'Jung'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : Se8
Greatly servied, very gentle and nice to customers. Thank for offering me a great ... Read Full Review
Helen
By : 'Mo'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( Property Management )
Rent PCM : £2060
Would you recommend ? : No
Postcode : E16
Helen is a very motivated, straight forward & kind hearted agent to work with. Gets straight to business & is great at what she ... Read Full Review
Kenrick
Mohammed
By : 'Funmi'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : SE1
Terrible experience. Fraudulent and incommunicado when we demanded deposit ... Read Full Review
By : js estate management
Oct 8, 2024you did not serve the landlord sufficient notice to vacate, you did not pay us rent and you just left as your airbnb business did not do ...
By : 'leydy'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
I wanted to take a moment to share my positive experience with JS Estate Management. They have been incredibly helpful throughout the process, providing excellent support and guidance. I wholeheartedly recommend their services to anyone in need of estate management assistance. Their ... Read Full Review
Mariam
By : 'Mizan'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : E15
Very competent and amazing customer service. Always go above and beyond to exceed ... Read Full Review
Helen
By : 'Anil'
Branch : London ,1A Rotherhithe New Road,
Services : Online Auctions( )
Sold price : £400000
Would you recommend ? : Yes
Postcode : Se3
Had a chance to speak to Helen about a property her approach was very professional and ... Read Full Review
Sushel
By : 'Shah'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : E10
Been using these guys since the start of this year. So far they've been great. From refurb to getting the right tenants then to paying the rent on time - few hiccups managed to resolve them at ease. Have nothing buy praise from them so far. Was a bit skeptical in the beginning after reading ... Read Full Review
Mohammed
By : 'SYED'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E33
A very easy going and professional agent, Mo is a ... Read Full Review
Helen
By : 'Lee'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : HA0
Helen is very patient, nice and helpful. She is really ... Read Full Review
By : 'Tom'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Owner )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : Se1
Gives you a one to one attention Reliable Often willing to assist Leaves you ... Read Full Review
Mohammed
By : 'Victoria'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Rent PCM : £4400
Would you recommend ? : Yes
Postcode : Wc1
The service attitude from start to finish was very good and ... Read Full Review
Mohammed
Mohammed
By : 'Nathan'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : Wc1
Good response and patient agent in negotiation process. Nice ... Read Full Review
Helen
By : 'BRUNO'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : E24
Amazing Customer service, straight to the point no time wasting, very hard to find a honest and straight Forward estate agent as such, Thank you for your service ... Read Full Review
Mohammed
By : 'L.'
Branch : London ,1A Rotherhithe New Road,
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : Se1
Very good service! Extremely prompt to respond! Clear and precise regarding the contract ... Read Full Review