The office manager is the 1st point of contact for all complaints.
â— The
first stage is for the complainant to describe the nature of the complaint, if
no immediate solution is found, it is
necessary to ask that they put their complaint in writing.
â— The complainant will be asked to put in writing their complaint and send this to the office address, detailing their concerns to
enable the complaint to be dealt with
effectively.
â— When
a written complaint is received, the letter must be acknowledged within 3
working days to the complainant in writing and explain to them that you they will be contacted again within 7 days to provide them with either a solution to the
problem or explaining any further steps which are in process.
â— After
investigations have been carried out a solution should be found, however if
necessary it may be necessary to ask for a further 21 days in order to deal
with any further investigations needed.
â— IT IS
PARAMOUNT THAT THE COMPLAINANT IS INFORMED OF ANY DEVELOPMENTS AS THEY OCCUR
Last updated at 1:21 PM 24/04/2013 by Tracy Adams