Jones & Chapman
3.9/5, 99 reviews
74% recommended
69% sales valuation accuracy
67% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 99
11th Sep 2024
reviewed by 'Fpr1234'
“One star isn't even deserved for the hell we have been through the past 8 months with the Prenton branch. We ......”
13th Mar 2024
reviewed by 'Gus'
“My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, ......”
1st Sep 2022
reviewed by 'Andrew McColl'
“Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. ......”
8th Feb 2022
reviewed by 'Joan'
“The way my partner and I have been treated and spoken to by a woman who works for the Liverpool ......”
6th Jan 2022
reviewed by 'Rasha'
“Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they ......”
20th Oct 2021
reviewed by 'Emma Netherton'
“James at the West Kirby Office has been fantastic since joining Jones and Chapman and is currently assisting with a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 69% 67% £68,500 £412,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 1 19 5 8 10 2 2 2 8
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Jones & Chapman Branches (view all 13)
Bebington, CH63
Birkenhead, CH42
Bromborough, CH62
Caldy, CH48
Heswall, CH60
Hoylake, CH47
Little Sutton, CH66
Moreton, CH46

“We have been dealing with Matthew for a few years ......”

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Feb 10,2017
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Matthew
By: 'R'
Feb 10,2017
0 people found
this helpful
We have been dealing with Matthew for a few years now both renting out our apartment and renting a house ourselves. He has been nothing but professional and efficient in all dealings. A very pleasant individual all round. Rosie and Declan...
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“Having used Matthew twice now as my agent when letting ......”

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Feb 10,2017
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Matthew
By: 'Matthew'
Feb 10,2017
0 people found
this helpful
Having used Matthew twice now as my agent when letting my house, I could only recommend him highly. He guided me through all the legalitys and was a constant help, even giving me invaluable information and help with a problem which occurred during my tenants ...
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Comment on agent fees
Good
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“Bought property through same office and Mathew from day 1 was ......”

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Feb 08,2017
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Matthew
By: 'Masood'
Feb 08,2017
1 people found
this helpful
Bought property through same office and Mathew from day 1 was top of game to help and make sure process was quick and straight forward, I am really grateful to have a friend and professional aid to me ,wish you best of success and great 2017. Mathew ...
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Comment on agent fees
Ok
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“I really can't express how fabulous the team at Jones ......”

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Feb 08,2017
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Matthew
By: 'Welsh'
Feb 08,2017
1 people found
this helpful
I really can't express how fabulous the team at Jones and Chapman have been with regards to the rental of our property in Aigburth. From our first meeting, we had the ultimate confidence that we were in very safe hands. They made what could have ...
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Comment on agent fees
Fair and competitive.
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“I had an extremely disappointing experience with a different agency ......”

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Feb 08,2017
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Matthew
By: 'Crawford'
Feb 08,2017
1 people found
this helpful
I had an extremely disappointing experience with a different agency and therefore made the decision to move the management of our property to jones and chapman. I have to say that from the start Matthew has went above and beyond to ensure this transition went ...
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Comment on agent fees
Matched fee we had previously paid
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“This estate agents is disgusting! Av never been treated so ......”

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Dec 05,2016
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By: 'Sarah'
Dec 05,2016
7 people found
this helpful
This estate agents is disgusting! Av never been treated so badly in my whole life!! If you don't get a mortgage with them your basically not worth there time!! After 6 months I finally got the house I wanted, basically spoke to the vendors myself. Jones ...
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“As usual first class service from Beth. Quick and efficient ......”

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Nov 24,2016
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By: 'Scott'
Nov 24,2016
0 people found
this helpful
As usual first class service from Beth. Quick and efficient and kept informed at all stages. Issue reported with hot water in rented property and Beth arranged repair very quickly. She is a credit to the company....
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“This is now my second review on here...having been ......”

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Nov 22,2016
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Beth
By: 'Michael'
Nov 22,2016
1 people found
this helpful
This is now my second review on here...having been with Jones and Chapman for over a year now...with my last review being in March this year...as 100% a happy client...I am delighted to say I remain 100% happy. Communication is friendly and quick ...
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Comment on agent fees
Reasonable and in line with my expectations this fars. Can't run a business without charging now can you...
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By: Matthew Blower
Feb 25, 2017
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Hi Michael. It has been a pleasure dealing with you and your property from day one and i'm delighted that you have found our service excellent. Please do not hesitate to contact me if you need anything at all. ...

“I had first class service from Dave and Beth at ......”

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Nov 09,2016
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By: 'Mrs'
Nov 09,2016
1 people found
this helpful
I had first class service from Dave and Beth at Jones and Chapman Allerton. I speak as a mature lady who has bought and sold seven properties...a landlady myself and had superb service from Dave and Beth....nothing was too much trouble handling all ...
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Comment on agent fees
About Average
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“I've had a very professional and extremely satisfied service from ......”

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Nov 03,2016
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Abigail
By: 'Hoylake'
Nov 03,2016
1 people found
this helpful
I've had a very professional and extremely satisfied service from this Branch and these two ladies have been incredible and so professional. Their way of handling situations, comforting me and assuring when I was looking for a property and on my exit the way their ...
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Comment on agent fees
The fees good and affordable and very accurate.
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“All staff including Emma provide a fast, efficient and highly ......”

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Oct 28,2016
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Emma
By: 'Anne'
Oct 28,2016
0 people found
this helpful
All staff including Emma provide a fast, efficient and highly professional service. Always polite and courteous and act on requests and enquiries promptly....
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Comment on agent fees
Good
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“Avoid these! We were misled and lied too. Then once ......”

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Oct 28,2016
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By: 'Scott'
Oct 28,2016
2 people found
this helpful
Avoid these! We were misled and lied too. Then once then tenancy agreement is signed they do nothing, don't return calls of emails. We are now left storing furniture of the landlords and told we will be charged if it's not there at the end ...
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Comment on agent fees
Average
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“Emma always goes the extra mile when she has been ......”

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Oct 27,2016
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HANNAH
By: 'John'
Oct 27,2016
2 people found
this helpful
Emma always goes the extra mile when she has been managing my property and always keeps me updated on progress and nothing is ever too much trouble. She is always a pleasure to deal with and always offers exceptionally first class service. I would have ...
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Comment on agent fees
Good
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“Incredible service from start to finish! Dave has been very ......”

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Sep 12,2016
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David
By: 'PrincessB'
Sep 12,2016
0 people found
this helpful
Incredible service from start to finish! Dave has been very efficient and competent from finding prospective tenants right through go the move in day. Very good communication and hassle free. Highly recommended....
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Comment on agent fees
Standard compared to others in the area
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“This was the first time we had the pleasure of ......”

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Sep 12,2016
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David
By: 'Arun'
Sep 12,2016
0 people found
this helpful
This was the first time we had the pleasure of dealing with Jones & Chapman and we can not fault the way in which they operate in any way whatsoever. They were upfront and honest with us with regards to time frames and prices, which isn't ...
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Comment on agent fees
The agent's fees were reasonable and were similar to what we had paid in the past.
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“Outstanding service from these two members of staff! Melissa helped ......”

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Aug 04,2016
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By: 'Mrs.'
Aug 04,2016
0 people found
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Outstanding service from these two members of staff! Melissa helped with end of tenancy just as competently, efficiently and cheerfully as when she found the tenants for me! Claire was amazing with the end of tenancy negotiations and the returning of the deposit! Calls were ...
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Comment on agent fees
Very competitive.
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“Rental department are focused on letting a property asap and ......”

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Jul 22,2016
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By: 'Wirral'
Jul 22,2016
1 people found
this helpful
Rental department are focused on letting a property asap and they have good follow up for the landlord which is great to see when other letting agents are not as focused!...
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Comment on agent fees
Agents fees are average compared to the market
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“Absolutely disgusted in the service I have received whilst renting. ......”

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Jun 15,2016
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By: 'Annoyed101'
Jun 15,2016
0 people found
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Absolutely disgusted in the service I have received whilst renting. All they are concerned about is taking your money. The amount of times complaints have been made in regards to repairs and other issues has been atrocious. We are still awaiting replies to 10 emails and ...
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Comment on agent fees
Absolute extortionate particularly on the atrocious service we have received
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“Pulled out of a cash sale on a property because ......”

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Apr 20,2016
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By: 'chris'
Apr 20,2016
6 people found
this helpful
Pulled out of a cash sale on a property because of this agency. They dont get back to you when they say they will, dont chase things up. We had a survey done on a property, were proceeding with a sale but got so fed ...
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What agent could do to change your mind?
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Attached Filesnbsp;
Comment on agent fees
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
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“David made the move from Glasgow back home to Liverpool ......”

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Mar 21,2016
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David
By: 'Stephen'
Mar 21,2016
0 people found
this helpful
David made the move from Glasgow back home to Liverpool so much easier. Friendly, humours and very accommodating. His negotiations with the landlord with regards to my specific requests where dealt with professionally and competently. Thanks very much, David. Jones & Chapman will be my go ...
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Comment on agent fees
Good
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“Having dealt with quite a few estate agents in London, ......”

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Mar 18,2016
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David
By: 'Michael'
Mar 18,2016
0 people found
this helpful
Having dealt with quite a few estate agents in London, Essex and Europe, I arrived in Liverpool with experience under my belt, ready to make an investment in Liverpool - an area that I didn't know well at all, but attractive pricing and future developments ...
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Comment on agent fees
Nobody likes to pay fees but I would say they are reasonable and in line with other agents in general.
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“I have enlisted Nicolas help for almost 8 years now and ......”

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Nov 28,2015
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Nichola
By: 'Robert'
Nov 28,2015
0 people found
this helpful
I have enlisted Nicolas help for almost 8 years now and her performance, effort and tenacity are outstanding. Her attention to detail and focus on quality is simply nothing short of exceptional and hence how effective she is. I have a generally dim view of people ...
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“Had an excellent experience with Dave and Nicola, my apartment ......”

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Oct 22,2015
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David
By: 'Denise'
Oct 22,2015
0 people found
this helpful
Had an excellent experience with Dave and Nicola, my apartment was rented out in less than a week. I was apprehensive as iv never gone with a letting agent however I would fully recommend the professional manner in which David and Nicola handled my rental. ...
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Comment on agent fees
Only feedback I would give is that when fee was quoted I was not told vat was to be added on to cost. Did ring to mention and was told it was on my terms of business, however copies I had sent through post did not have any cost on it. This was also the case with inventory.
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“David without being a pest kept in touch with me ......”

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Oct 19,2015
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David
By: 'Dean'
Oct 19,2015
0 people found
this helpful
David without being a pest kept in touch with me max twice a week and just seeing how I'm getting on seen anywhere nice - letting me know what he has coming up. He couldn't help me immediately as he didn't have available what I ...
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Comment on agent fees
Fees were high compared to others but no point crying over spilt milk it is what it is nobody had a gun to my head saying its jones and chapman. I think single occupancy should be slightly less.
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By: dave
Oct 19, 2015
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Hi Dean, Thanks for your kind words, its been a pleasure to deal with you and finally find that Apartment that suited you! Hope you will be very happy there Thanks once again Dave. ...

“Following our acceptance of an offer on the property the ......”

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Sep 11,2015
Minithumbdown
By: 'McM'
Sep 11,2015
2 people found
this helpful
Following our acceptance of an offer on the property the agency failed to communicate with us. After several weeks we discovered that the purchasers had encountered difficulties obtaining a mortgage but we were informed of this only when we insisted on an explanation for the ...
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What agent could do to change your mind?
The fees were excessive for the quality of the work.
Attached Filesnbsp;
Comment on agent fees
The fees were excessive for the quality of the work.
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“Was really pleased with the service from Daniel from lettings, ......”

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Aug 27,2015
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By: 'Gemma86'
Aug 27,2015
0 people found
this helpful
Was really pleased with the service from Daniel from lettings, he gave us great advice and guided us in choosing the best property for ourselves, rather than jus choosing whatever was available at the time. He was gracious in accepting a number of our stipulations ...
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By: DanielBJC
Aug 27, 2015
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Dear Gemma, Thank you so much for you review and kind words, it's greatly appreciated. Our team here at the Bebington branch endeavour to try and deliver for our clientele in all ways to the best of our ability and in all areas. I am glad that you found our service commendable and will be returning to us in future, this is our overall aim, customer satisfaction. I am assuming by the content of your review that the one star rating was a mistake ;) Again let me thank you for your r ...

“We have recently moved our large portfolio of properties to ......”

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Jul 21,2015
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Nichola
By: 'SC'
Jul 21,2015
0 people found
this helpful
We have recently moved our large portfolio of properties to Jones & Chapman. This move has been overseen and co-ordinated by Nicola Vaughan who has provided a highly professional and fast service. Nicola is a true professional who offers an effective and first rate service....
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“I really appreciated all the help i got from david ......”

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Jul 09,2015
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David
By: 'Annmarie'
Jul 09,2015
0 people found
this helpful
I really appreciated all the help i got from david and i thought he was very friendly and nice and he made the whole process easy and in the future if i ever did need help moving home again i would be sure to go ...
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“The agents at the Allerton Rd branch have been fantasic. ......”

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Jun 25,2015
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Nichola
By: 'sarah'
Jun 25,2015
0 people found
this helpful
The agents at the Allerton Rd branch have been fantasic. As we do not reside in the country, we have relied entirely on them helping recomend contractors etc and sourcing new tenants. They have sent regular emails to update us on progress, and even worked ...
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Comment on agent fees
Fees were reasonable.
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“We have just had a nightmare with this office.If ......”

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May 20,2015
Minithumbdown
By: 'richard'
May 20,2015
9 people found
this helpful
We have just had a nightmare with this office.If you are using them to buy or sell do yourself a favour and go somewhere else!We were warned and didn't listen and have paid a very high price.We have never had dealings with ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Jones & Chapman

Regional Awards won by Jones & Chapman

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