Jones & Chapman
3.9/5, 99 reviews
74% recommended
69% sales valuation accuracy
67% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 99
11th Sep 2024
reviewed by 'Fpr1234'
“One star isn't even deserved for the hell we have been through the past 8 months with the Prenton branch. We ......”
13th Mar 2024
reviewed by 'Gus'
“My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, ......”
1st Sep 2022
reviewed by 'Andrew McColl'
“Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. ......”
8th Feb 2022
reviewed by 'Joan'
“The way my partner and I have been treated and spoken to by a woman who works for the Liverpool ......”
6th Jan 2022
reviewed by 'Rasha'
“Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they ......”
20th Oct 2021
reviewed by 'Emma Netherton'
“James at the West Kirby Office has been fantastic since joining Jones and Chapman and is currently assisting with a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 69% 67% £68,500 £412,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 1 19 5 8 10 2 2 2 8
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Jones & Chapman Branches (view all 13)
Bebington, CH63
Birkenhead, CH42
Bromborough, CH62
Caldy, CH48
Heswall, CH60
Hoylake, CH47
Little Sutton, CH66
Moreton, CH46

“22 Windways...”

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Jul 16,2018
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Jessica
By: 'Anthony'
Jul 16,2018
0 people found
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We live in Wales so it was important to have full management of our property Jones and Chapman were very helpful and made the process simple....
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Comment on agent fees
Good
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“Disgruntled Landlord!...”

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May 28,2018
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Nichola
By: 'Disgruntled'
May 28,2018
1 people found
this helpful
I would not recommend this branch at all. Nicola does not respond to any messages and passes the blame constantly. She is extremely rude & I do not know what I am paying for. She also lied about losing a management set of keys of mine....
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Comment on agent fees
bad
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“agent review...”

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May 16,2018
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HANNAH
By: 'cymraes'
May 16,2018
0 people found
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Hannah is pretty efficient to be honest. Replies to emails promptly, and gets back to me with quotes quite quickly. Much more efficient than person previously in post....
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Comment on agent fees
Fees are a bit high to be honest. In my area 10% is the going rate.
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“MS...”

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May 08,2018
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By: 'Brenda'
May 08,2018
0 people found
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Excellent customer service, kept me intouch, as things progressed, only critisism I have is things moved very quickly for me...
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Comment on agent fees
Average price
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“Anna really helped us to get our new family home, ......”

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Feb 11,2018
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By: 'Becky'
Feb 11,2018
0 people found
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Anna really helped us to get our new family home, even though we bugged her alot she really made us feel like we was getting somewhere. Thank you again Anna you have been a real help and I couldn't thank you enough for helping me ...
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Comment on agent fees
Agent fees are slightly expensive
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“The service is good, we are specific to what we ......”

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Feb 11,2018
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Amanda
By: 'Oxton'
Feb 11,2018
0 people found
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The service is good, we are specific to what we want the agent to do for us. This is listened to and acted upon by the staff team....
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Comment on agent fees
good
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“It's very important for me, with living abroad, to have ......”

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Feb 08,2018
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Beth
By: 'Satisfied'
Feb 08,2018
0 people found
this helpful
It's very important for me, with living abroad, to have someone I can trust to respond quickly, get the info and action I need and with good follow up both with myself and my tenant. Beth has been the main contact for some time and ...
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Comment on agent fees
I think they are inline with expectation in general to reduce the admin and stress for me.
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“In my dealings with Beth, mainly by E mail, I ......”

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Feb 07,2018
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Beth
By: 'Rob'
Feb 07,2018
0 people found
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In my dealings with Beth, mainly by E mail, I have found her to be friendly and proffessional. Most importantly she has been prompt and efficient in dealing with any issues that have arisen with the property and the tenant....
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“Hannah manages the property I am currently and there have ......”

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Feb 02,2018
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HANNAH
By: 'nat'
Feb 02,2018
1 people found
this helpful
Hannah manages the property I am currently and there have been numerous issues with the property. Every issue I have had, Hannah has done her best to ensure that the issue is resolved promptly and has addressed them all. It hasn't been an easy job ...
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“Hannah manages a number of properties for me and she ......”

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Jan 31,2018
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HANNAH
By: 'Kevin'
Jan 31,2018
1 people found
this helpful
Hannah manages a number of properties for me and she does an excellent job in keeping me informed of any issues such as maintenance that arise, dealing very proactively and professionally with our tenants and overall ensuring that the properties are managed and maintained to ...
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“Being a landlord is no easy task. It is a ......”

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Jan 29,2018
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Beth
By: 'Michael'
Jan 29,2018
0 people found
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Being a landlord is no easy task. It is a double edged sword. An investment in vein on one hand that we hope will create future security, an income and an asset. A drain, a heavy weight and an open ended liability on the other. ...
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Comment on agent fees
Good. In line with others.
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“We are using Jones & Chapman from a distance. We live ......”

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Dec 24,2017
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Jessica
By: 'The'
Dec 24,2017
0 people found
this helpful
We are using Jones & Chapman from a distance. We live near Cambridge and our property is in Bromborough, so it is very important to us to have a pro-active, effective letting team. Right from the start we have found Jess and the team at Bebington ...
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Comment on agent fees
We have opted for the full service. Hopefully, in due time we will find this value for money. They introduced a tenant within two days.
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“I would highly recommend Jones & Chapman Little Sutton branch. Both ......”

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Dec 11,2017
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Georgia
By: 'GSK'
Dec 11,2017
0 people found
this helpful
I would highly recommend Jones & Chapman Little Sutton branch. Both Georgia Edwards and Jessica Hulley are very professional and have a thorough knowledge of customer requirements. They responded quickly and efficiently and I have no hesitation in highly recommending....
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Comment on agent fees
Agent's fees are very good.
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“I feel like I received a very good service from ......”

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Nov 27,2017
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Jessica
By: 'Anxious'
Nov 27,2017
0 people found
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I feel like I received a very good service from Jessica and Georgia when wanting to rent out my house. As a first time landlord I was very nervous about the whole procedure but Jessica remained calm, polite and reassuring through-out. They sorted out the ...
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Comment on agent fees
The fees were higher than other places but I felt confident in Jessica and Georgia and its money well spent to not have to worry about it.
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“As a first time Landlord I cannot thank Georgia & Jess ......”

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Oct 06,2017
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Georgia
By: 'Andrew'
Oct 06,2017
0 people found
this helpful
As a first time Landlord I cannot thank Georgia & Jess enough for all the help and support they have given us throughout the whole process of letting my property. If you are looking for honest, hardworking and trustworthy Letting Agents then I would recommend you ...
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Comment on agent fees
Good value.
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“I was really pleased with the professional and helpful service ......”

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Oct 05,2017
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Georgia
By: 'SCahill'
Oct 05,2017
0 people found
this helpful
I was really pleased with the professional and helpful service I received from Jones and Chapman lettings team in Bebington. They have been more than helpful and found me a tenant within 48 hours. The process was smooth and the tenant was moved in 2 weeks later. ...
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Comment on agent fees
good service with good fees.
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“Overall, we have had a great experience with Jones & Chapman ......”

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Oct 05,2017
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By: 'John'
Oct 05,2017
0 people found
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Overall, we have had a great experience with Jones & Chapman Bebington. As a Landlord we have previously had bad experiences with other agents in the area but Georgia made us feel at ease and was very informative from the minute she came to value our ...
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Comment on agent fees
Good value for money.
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“These agents were Unprofessional, bad manner, disrespectful and liers. They ......”

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Sep 29,2017
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By: 'Customer'
Sep 29,2017
5 people found
this helpful
These agents were Unprofessional, bad manner, disrespectful and liers. They didn't answer emails or phone calls unless you sent or rang numerous times. They worked in an unethical manner and I would never recommend using these as agents....
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“Terrible service. Pictures were awful,no feedback from the few ......”

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Aug 02,2017
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By: 'Joanne'
Aug 02,2017
3 people found
this helpful
Terrible service. Pictures were awful,no feedback from the few viewings they did get us. We had on offer on our property that they failed to negotiate properly meaning the buyer went elsewhere....
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By: Sharon Silcock
Apr 11, 2018
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If you are looking to get a rental property do not use this agency. I have had an absolute nightmare. They make you attend their office to sign tenancy prior to seeing the property on check in. I did so in good faith and when I got to the property it was absolutely filthy, Appliances broken, lightbulbs not working, holes in walls, broken tiles on floor, faulty boiler (now not working all together) leaking shower, the list goes on. I have cried every day since I moved in. This company treat you ...

“I was very pleased with the letting service I received ......”

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Apr 24,2017
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Kelsey
By: 'Ian'
Apr 24,2017
0 people found
this helpful
I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings process. ...
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Comment on agent fees
I still feel Agency fees to Landlords could be lower.
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“Our experience of Jones Chapman has been excellent. This was ......”

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Apr 12,2017
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David
By: 'Jack'
Apr 12,2017
0 people found
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Our experience of Jones Chapman has been excellent. This was largely down to the fantastic service provided by David Thompson. We had originally enquired about a different property but David went the extra mile to suggest another property which may be even more suited to ...
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“Process was extremely efficient and completed quickly thanks to Dave. ......”

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Apr 08,2017
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David
By: 'glitterboy'
Apr 08,2017
0 people found
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Process was extremely efficient and completed quickly thanks to Dave. Very competent and extremely polite and efficient - definitely a asset to Jones & Chapman!...
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Comment on agent fees
The agents fee's appear to be similar to those others in the current market -
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“Kelsey was very friendly and professional. Excellent service. The whole ......”

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Apr 08,2017
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Kelsey
By: 'YA1982'
Apr 08,2017
0 people found
this helpful
Kelsey was very friendly and professional. Excellent service. The whole process of applying for and gettting tenancy was made very smooth by Kelsey....
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“Dave was an absolute pleasure to work with. Really professional ......”

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Apr 06,2017
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David
By: 'Jack'
Apr 06,2017
0 people found
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Dave was an absolute pleasure to work with. Really professional and went the extra mile to ensure that we were able to move into our new property on time- even stayed late on a Friday to go through the relevant paperwork with us/pass over ...
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“I have had an amazing management service from Jones & Chapman, ......”

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Mar 30,2017
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David
By: 'Lsia'
Mar 30,2017
1 people found
this helpful
I have had an amazing management service from Jones & Chapman, thank you so very much to all of the professional (and totally lovely) staff there, in the lettings team. I do not live that close to the property I let out and Matt, Dave, Kelsey ...
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Comment on agent fees
Good
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“Kelsey and Matthew were both extremely helpful in their professional ......”

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Mar 01,2017
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Kelsey
By: 'Alison'
Mar 01,2017
0 people found
this helpful
Kelsey and Matthew were both extremely helpful in their professional approach to setting up our tenancy. Kelsey was very efficient in responding to our queries and requests. We've been very impressed by the overall level of service we've received and our move went smoothly....
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Comment on agent fees
Fees are fair, especially in relation to the level of service you receive.
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“I was very impressed by Matthew's professional and non-pushy approach ......”

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Feb 23,2017
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Matthew
By: 'Robert'
Feb 23,2017
0 people found
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I was very impressed by Matthew's professional and non-pushy approach right throughout the process. He certainly did listen to all of the needs that I had stated in regards to potential tenants and the whole process was very efficient and hassle free....
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Comment on agent fees
Good
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“After a long term tenant moved out of my property ......”

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Feb 17,2017
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Matthew
By: 'Allison'
Feb 17,2017
1 people found
this helpful
After a long term tenant moved out of my property I decided to look for an agent to assist in finding a new one. I spoke to a few agents but the only one who I felt confident in was Matthew. He told me what ...
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Comment on agent fees
Good
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“I have been using this estate agent for over 8 years ......”

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Feb 13,2017
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Matthew
By: 'Andy'
Feb 13,2017
1 people found
this helpful
I have been using this estate agent for over 8 years and throughout this time. Matthew has been fantastic. Always very helpful and unbelievably efficient. He has always found solutions to any problems and managed to have my property rented very soon after the last tenants ...
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Comment on agent fees
There are possibly cheaper fees out there but the service is so good it makes good economic sense.
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“Had let off Farrell and Hayworth before it changed hands, ......”

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Feb 13,2017
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Matthew
By: 'Steven'
Feb 13,2017
0 people found
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Had let off Farrell and Hayworth before it changed hands, and continued once it went to Jones and Chapman. Always had my dealings with Matthew and Gaynor. Can't fault them, anything that was needed was there and the service shown was second to none. Matt ...
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Comment on agent fees
Not a problem with fees or other office policies.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Regional Awards won by Jones & Chapman

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