69% sales valuation accuracy
67% sales fee satisfaction
No company information
Latest Reviews
View all Reviews 99
11th Sep 2024
reviewed by 'Fpr1234'
1st Sep 2022
reviewed by 'Andrew McColl'
8th Feb 2022
reviewed by 'Joan'
20th Oct 2021
reviewed by 'Emma Netherton'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 69% | 67% | £68,500 | £412,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 42 | 1 | 19 | 5 | 8 | 10 | 2 | 2 | 2 | 8 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Jones & Chapman Branches (view all 13)
Sep 11,2024
Sep 11,2024
0
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One star isn't even deserved for the hell we have been through the past 8 months with the Prenton branch. We moved into our house October 2023 and there was a couple of small things which were fixed quite quickly.
The first main issue has been Abigail, ...
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Mar 13,2024
Mar 13,2024
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My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations.
Firstly, the sale of my property lingered for an excruciating six months without any apparent urgency ...
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Sep 01,2022
Sep 01,2022
1
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Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had ...
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Feb 08,2022
Feb 08,2022
2
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The way my partner and I have been treated and spoken to by a woman who works for the Liverpool branch was appalling. I'm 5 months pregnant and moved into a property with no electricity, no flushing water along with numerous repairs. The response I was ...
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Jan 06,2022
Jan 06,2022
2
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Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they are not very helpful or supportive and didn’t respect people’s time....
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Oct 20,2021
Oct 20,2021
1
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James at the West Kirby Office has been fantastic since joining Jones and Chapman and is currently assisting with a few issues at my property!
He is doing an amazing job so far and looking forward to continuing dealing with him....
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Oct 20, 2021
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Hi Emma
Thank you so much for the review, we are working hard to improve and keep the highest possible level of service for our all of our customers. ...
Sep 21,2021
Sep 21,2021
1
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Avoid. I would never use them again. There must be a reason that only a few people using this estate agent. Sold our house 15k less than the asking price and they said to me we have sold our house at a 'good price'. I ...
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Sep 10,2021
Sep 10,2021
0
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We are new to UK and know nothing about rent a property. Eryn In branch Allerton doing a great job to help. Excellent!...
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Jun 16,2021
Jun 16,2021
0
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We have dealt with Anthoulla thought our sale and purchase and she was excellent; very professional, reassuring, easy to make contact with and excellent customer service skills. Ann went above and beyond to secure effective completion, we can't thank her enough. The whole experience with ...
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Mar 18,2021
Mar 18,2021
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Dealt with Carol during a very difficult sale due to divorce settlements, Carol has been absolutely superb through out the whole process and was able to negotiate a very satisfactory result for all concerned, if given the chance I am sure she could negotiate world ...
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Mar 12,2021
Mar 12,2021
0
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Above and Beyond
Mat and the team were really responsive, available and knowledgeable. Mat personally took the time to go above and beyond in respect of our challenging sale and handled it with ease, alleviating the stress it could have caused. He liaised with solicitors ...
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Mar 03,2021
Mar 03,2021
0
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I would definitely recommend Jones and Chapman, Little Sutton office if you are thinking of selling your house. From start to finish I was extremely impressed with the service provided by Grace and her team. The friendliness and professionalism was of the highest standard. Whenever ...
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Mar 04, 2021
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Thanks Karen, happy we could help you and best of luck to you and Jack for the future. ...
Feb 19,2021
Feb 19,2021
0
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Thanks to all the team at Jones and Chapman's Prenton Branch for all your hard work on helping us sell our home and a very special thanks to Rebecca Brown at Sequence for sorting out our Mortgage amongst other things. We hit a few minor ...
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Oct 28,2020
Oct 28,2020
0
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From start to finish, I had total confidence in Jones Chapman, they were available whenever I rang. Special thanks to Chris, Bobbi & Ann. Nothing was too much trouble.
They restored my faith in the profession,having been dissilusioned earlier in the year with another estate ...
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Jul 02,2020
Jul 02,2020
0
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They have done everything that they said they would do. They have got us really good tenants. No stress. Very happy to recommend!...
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May 26,2020
May 26,2020
0
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Worst agents to deal, from the start it was a nightmare dealing with them.
We paid 6 months upfront after them promising us that we could move in immediately, which we did so and then they refused to give us the keys knowing that we were ...
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“Terrible experience with Jones and Chapman, Heswall Branch, and their area and head offices...”
Mar 08,2020
Mar 08,2020
2
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Our experience of dealing with the Heswall branch of Jones and Chapman was disgraceful. To summarise the issues were as follows:-
On two separate occasions the house, which was unoccupied, was left without the alarm being set by J & C following a viewing. We ...
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Jul 23,2019
Jul 23,2019
1
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Disappointed and frustrated trying to speak to one of their advisors by telephone regarding the availability of one of their properties to let!
I left a voicemail last Friday after ringing at least 3/4 times without success. I rang again today, ringing a couple of times ...
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Apr 09,2019
Apr 09,2019
0
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Friendly professional service. We would thoroughly recommend jones CHAPMAN Greasby Wirral. Clare and her team went the extra mile in selling Mums house
Kind regards
Sandra Garner...
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Feb 01,2019
Feb 01,2019
0
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Our house in Hoylake had been up for rent with another agent for almost 3 months. We had had very few viewings in this time. Having placed the house in the hands of JonesChapman of West Kirby a tenant had been found by Matt. in less ...
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Comment on agent fees
Acceptable. Bit more expensive than others but the service was exceptional.
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Jan 28,2019
Jan 28,2019
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I would highly recommend Jones Chapman Prenton if considering buying or selling a property. They are very professional and keep you updated as the sale progresses....
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Comment on agent fees
Reasonable fees
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Dec 05,2018
Dec 05,2018
0
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We've worked with other agents before and are reasonably happy with how Jones & Chapman have looked after our property, as compared with our experiences elsewhere. They are quick to arrange work to be done as needed, and to communicate between us and tenants....
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“Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....”
Nov 13,2018
Nov 13,2018
0
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Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....
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Comment on agent fees
Bit steep.
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Nov 02,2018
Nov 02,2018
0
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I would like to thank both Jessica and Kyle for their help and support in getting our old family house ready for rental. They had potential tenants ready for viewing as soon as it ready and the house went within 24 hours, I was kept informed ...
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Oct 22,2018
Oct 22,2018
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Hannah manages the property, keeping me updated at all times. She responds promptly to all requests and is very professional....
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Oct 05,2018
Oct 05,2018
0
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I would like to thank Nicky and Nicky, both in the Lettings Department.
When my property became vacant they both worked really hard to find me a suitable tenant, really quickly. Both of them are polite, professional and efficient - and if they were unavailable ...
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Comment on agent fees
I feel the agents fees are reasonable and competitive.
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Oct 02,2018
Oct 02,2018
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We have had lots of help and good service from the team at West Kirby. They have managed the property for rental very well and we have been very satisfied with the customer service...
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Sep 21,2018
Sep 21,2018
2
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if these were the last estate agents on the planet I would not buy or sell a property through them. I am astounded they manage to stay afloat. Rude, lack of knowledge and no inclination to seek information from vendor. I missed out on buying ...
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Comment on agent fees
I was looking to buy so couldn't comment and didn't get very far due to agents lack of interest in her job.
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Aug 03,2018
Aug 03,2018
0
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I have been extremely happy with the service I have recieved from Jess and Kyle. As an overseas landlord they have been dependable , made the process easy and quick and actively sought out Tennant's. They are also very quick in regards to communication. Overall my ...
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Jul 23,2018
Jul 23,2018
0
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thankyou to all staff so pleasant and helpful and go that extra mile and a special thankyou to Claire Cabo for all her help...
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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