John Smale & Co
4.7/5, 48 reviews
94% recommended
96% sales valuation accuracy
96% sales fee satisfaction
67% lettings valuation accuracy
92% lettings fee satisfaction
Long established local community family run independent who prides ourselves on looking after our clients with all their property needs. We are able to assit with residential sales & lettings, property management, formal valuations and commercial property. show more Long established local community family run independent who prides ourselves on looking after our clients with all their property needs. We are able to assit with residential sales & lettings, property management, formal valuations and commercial property.

Contact Us

Latest Reviews

 View all Reviews 48
14th Jul 2021
reviewed by 'Rafe Stone'
“Genuinely helpful and friendly local estate agents who I would recommend. They helped us in our move from London during ......”
12th Jul 2021
reviewed by 'charlene sutherland'
“It was stress free working with John Smale and Co. Toby was just fantastic, keeping me posted and up to ......”
9th Jul 2021
reviewed by 'Claire'
“Kept us well informed, accurate and achievable valuation. Friendly and approachable, Toby went above and beyond to secure our sale, ......”
26th Apr 2021
reviewed by 'Lara Skinner'
“Excellent Estate Agents. Every member of the team was extremely friendly, helpful, professional and eager to help our purchase go ......”
4th Mar 2021
reviewed by 'Mr Heath'
“Very happy with how they handled the sale. Really happy with how the property was marketed. Very friendly team who ......”
25th Feb 2021
reviewed by 'Miranda'
“Brilliant customer service from Paul and Toby. Constant updates and following up from the bottom of the chain. I would ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £89,000 £810,000
Lettings 67% 92% £470 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 5 1 23 0 10 1 1 0
Areas covered
  • EX31
  • EX35
  • EX32
  • EX36
  • EX33
  • EX34
  • EX37
Address

5 Cross Street
Barnstaple,Exeter
Devon
EX31 1BA
01271 342 000

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

“house sale eventually...”

Share on :
Nov 26,2018
Minithumbup
claim your profile
david
By: 'house'
Nov 26,2018
0 people found
this helpful
whilst the end product was what we requested, the sale of the house, we were a little disappointed in the lack of pro-active support, advice & help around the slow sale of the property. Once a purchaser was interested there was a sudden surge of activity, ...
read full review
Comment on agent fees
It is what it is
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Helpful and informative during proceed of purchasing my flat....”

Share on :
Nov 25,2018
Minithumbup
By: 'Lynsey'
Nov 25,2018
0 people found
this helpful
I found John Smale informative and helpful during my experience of buying my first property. If I had any questions I felt I could ring them and get the information I needed. I would definitely use them in the future....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Nov 22,2018
Minithumbup
claim your profile
charlotte
By: 'Mr'
Nov 22,2018
0 people found
this helpful
A very professional and friendly service. Would highly recommend to anyone considering renting out their property or looking for a property to rent...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Winter let...”

Share on :
Nov 22,2018
Minithumbup
claim your profile
david
By: 'Daisy'
Nov 22,2018
0 people found
this helpful
Prompt service - dealt with paperwork and questions efficiently. Also volunteered information from previous tenants about potential issues with the property - as we were living out of area. This honesty was much appreciated. Quickly arranged handy man to visit when needed....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Helpful :)...”

Share on :
Nov 22,2018
Minithumbup
By: 'Rachel'
Nov 22,2018
0 people found
this helpful
We've found all the team very helpful, a positive customer service experience! We would welcome the chance to deal with John Smale & Co again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service...”

Share on :
Nov 22,2018
Minithumbup
claim your profile
Paul
By: 'RB'
Nov 22,2018
0 people found
this helpful
Friendly and professional; the info and pictures in the brochure were excellent. Quick response to queries and friendly staff who are all happy to help....
read full review
Comment on agent fees
average
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fair and friendly...”

Share on :
Aug 19,2018
Minithumbup
By: 'Jen'
Aug 19,2018
0 people found
this helpful
Smale and Co valued our property years ago, and were fair, knowledgeable and friendly. We eventually chose not to sell, but let it instead. When we came to sell this time, we remembered their friendly local service. They immediately introduced two prospective buyers and the ...
read full review
Comment on agent fees
Very reasonable fees.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Aug 19,2018
Minithumbup
claim your profile
Charles
By: 'Charles'
Aug 19,2018
0 people found
this helpful
All the staff at John Smale, Barnstaple were experienced, friendly and efficient. They kept us posted about everything. If we rung with questions they were always answered promptly. Great service....
read full review
Comment on agent fees
Agents fees were good. Very fair.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First flat...”

Share on :
Aug 17,2018
Minithumbup
By: 'Thomas'
Aug 17,2018
0 people found
this helpful
John Smale have been really helpful and have communicated excellently with myself and my fianc©e. This was our first rental property and it's been a really positive experience...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Review...”

Share on :
Aug 15,2018
Minithumbup
claim your profile
david
By: 'Amy'
Aug 15,2018
0 people found
this helpful
Excellent service from arranging a viewing to being accepted and the process after, kept up to date with every step and everything explained to us.. no question was a problem they were incredibley helpful and reassuring for first time renters. We love our new home ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am currently selling my property with the help of ......”

Share on :
Jun 19,2017
Minithumbup
By: 'HH'
Jun 19,2017
0 people found
this helpful
I am currently selling my property with the help of John Smale & Co. and I would highly recommend them to anyone who is deciding which agent to use. The staff are friendly, efficient and very helpful....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold our house through John Smale late last year... ......”

Share on :
Jun 08,2017
Minithumbup
claim your profile
david
By: 'Sylvia'
Jun 08,2017
0 people found
this helpful
We sold our house through John Smale late last year... and after them also being our letting agent for the property for over three years. We have been extremely happy with the service they provided both through the letting processes and throughout the sale which ...
read full review
Comment on agent fees
Fair and in line with all other agents locally
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“John Smale lived up to their promise - very professional, ......”

Share on :
Jun 02,2017
Minithumbup
By: 'Tim'
Jun 02,2017
0 people found
this helpful
John Smale lived up to their promise - very professional, friendly and responsive. They secured excellent awareness when we placed our property with them....we were pleased with the results!...
read full review
Comment on agent fees
In line with market rate
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have recently sold my property through John Smale and ......”

Share on :
Jun 02,2017
Minithumbup
By: 'Craig'
Jun 02,2017
0 people found
this helpful
I have recently sold my property through John Smale and Co, the service was friendly and professional throughout, they found a purchaser quickly and I was kept up to date throughout the sale. I would use John Smale again in the future!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I purchase a house through John Smale and Co in ......”

Share on :
Jun 01,2017
Minithumbup
By: 'Ed'
Jun 01,2017
0 people found
this helpful
I purchase a house through John Smale and Co in what was a very difficult and protracted process which was in reality, virtually all down to my own circumstances. John Smale and Co acted in the most professional manner throughout, they were always available to ...
read full review
Comment on agent fees
Not applicable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have used Smales to manage a number of local ......”

Share on :
Jun 01,2017
Minithumbup
By: 'Jax'
Jun 01,2017
0 people found
this helpful
We have used Smales to manage a number of local properties over the last 20 years and have always found them to be very professional, friendly and organised. We wouldn't have stayed with them for so long if they were not!!...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have let out 3 flats with John Smale, in a ......”

Share on :
May 19,2017
Minithumbup
By: 'J'
May 19,2017
0 people found
this helpful
I have let out 3 flats with John Smale, in a fully managed capacity, as well as both selling and buying various properties,for many years now and can not rate the service high enough. I would fully recommend them. There advice, knowledge,and general service ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a horrendous experience dealing with this letting agency. ......”

Share on :
Feb 19,2016
Minithumbdown
By: 'Horrendous'
Feb 19,2016
4 people found
this helpful
I had a horrendous experience dealing with this letting agency. Communication was appalling through out! The staff attitude was patronizing and rude when dealing with me via the phone. Nobody is aware of what the other colleague has reported in the business and the director ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: David Edwards
May 27, 2016
View all comments (1)
We were very sorry to read this response, some misunderstanding from both sides. We are not perfect but strive to be, we sometimes make a mistake but 99/100 we can rectify this and solve the problem. In this instance we believe we resolved the problem, but sadly not to the liking of our client, we apologise for this. David ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are regulated by the Property Ombudsman, the Royal Instituiotn of Chartered Surveyors the Natioanl Assoction of Esate Agents and Association of Residential Letting agents.
Last updated at 2:10 PM 15/02/2018 by David Edwards

Awards won by John Smale & Co

Regional Awards won by John Smale & Co

Individual Branch Awards

Exeter, EX31



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn