33% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
70% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 88
15th Dec 2022
reviewed by 'Ray'
9th Dec 2022
reviewed by 'Teresa'
11th Sep 2022
reviewed by 'Nicole'
6th Sep 2022
reviewed by 'Carolina'
11th Aug 2022
reviewed by 'Anonymous'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £398,000 | £1,620,000 |
| Lettings | 75% | 70% | £500 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 1 | 35 | 25 | 1 | 0 | 5 | 1 | 1 | 8 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
I can confidently recommend Adam Sutton who was extremely polite, professional and informative during my search for the perfect property! Everything has been simple, easy and enjoyable! Thanks adam :-) x...
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Comment on agent fees
Good
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Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
He's bent over backwards to help me through the entire process of finding my first property to rent in London. His charm and constant positivity is hard to find and he's made me feel so welcome and at ease which is the opposite of some ...
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Comment on agent fees
Agents fees have seemed pretty average for the city
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Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
I have previously worked with Nikolay on a couple of purchases and he has been incredibly helpful and responsive. Always goes go the extra mile for his clients. I noticed that he is happy to help even when a task is not a part of ...
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Comment on agent fees
reasonable fees
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Nov 08,2018
Nov 08,2018
0
people found
this helpful
this helpful
Both Claire and Matthew have been very helpful and professional in taking charge of the Completion on my behalf and also finding a good tenant for me fast. Matthew is especially helpful to make the necessary arrangements for my wife and I to visit our ...
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Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
I urgently needed a new place after a mix up with a previous agent. Paulo was quick to respond to my enquiry and very quickly found me a new flat at the right price in the building I wanted. Thank you!...
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Comment on agent fees
Fine
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Yes
Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
Outstanding! My whole process was smoothly managed by Johns&Co from the start to the end. I would like to particularly thank Olga for being so friendly, professional, proactive and efficient. Thank you so much for all your fantastic work guys....
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Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
Johns &co recently found me a flat with short notice and got me moved in within 3 days. I could not of asked for a better experience from Ivan, he was extremely helpful and made the move go as smoothly as possible.
I have been living ...
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Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
I was accommodated in short notice, and was dealt with in a professional manner. I wish I was told about the large sum to be paid as deposit in advance....
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Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
Great service before aswell as during rental for the third year running. Highly recommended. Has made the process of a changing apartments hassle free....
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Comment on agent fees
Good
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Yes
Nov 07,2018
Nov 07,2018
2
people found
this helpful
this helpful
Very good experience with Ivan at Johns & Co. The agent showed himself as very prepared in every aspect of the negotiation providing quick and ad-hoc answers and assisting in all the requests we made. Strongly suggested if you are looking for well priced property in ...
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Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
We'd been in contact with Sam on our hunt for a property for a long time as we were moving from another country. Once we'd found our perfect place, Sam was quick to act and secured it for us. He really cares about his clients ...
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Comment on agent fees
The fees were very reasonable - especially for the service they provide.
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Oct 12,2018
Oct 12,2018
4
people found
this helpful
this helpful
If you are planning on using Johns & Co I recommend that you do not! Working in property myself I know that they are one to avoid. Myself and my partner rented with them for a year and even decided to exercise our break option because ...
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Comment on agent fees
Terrible, complete rip off
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Oct 04,2018
Oct 04,2018
3
people found
this helpful
this helpful
Do not use this agency for any kind of service.
Me and my wife moved to London and wanted to rent an apartment in Royal wharf. We selected an apartment posted by Johns&Co and what happened next was unbelievable and unheard of. We could ...
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Comment on agent fees
Never got us the apartment. Kept our fees for a month
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Oct 04, 2018
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(1)
Hello Muz1, thank you for taking the time to leave us feedback. We're sorry that your experience didn't match our usual standards and we'd really like to look into this further - please could you email [email protected] with your contact details so we can investigate? ...
Oct 03,2018
Oct 03,2018
3
people found
this helpful
this helpful
If I could give this agency 0 stars, I would. If you value your money, time and nerves please stay away from this agency. The experience of renting through Johns&Co was nothing but negative, to say the least. The service is appaling, the agency employees ...
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Comment on agent fees
Way too overpriced for an extremely poor service and blatant disrespect
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Oct 10, 2018
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Hello, we'd really appreciate it if you could email [email protected] your full name and contact details so we can look into this further. Thank you, JOHNS&CO. ...
May 11,2018
May 11,2018
8
people found
this helpful
this helpful
Second time tenancy, second time waited for an unrealistic period to get my security deposit back. Please be very wary of this agent, they are full of excuses when it comes to getting back what you are rightfully owed! They use very sharp business practices ...
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Comment on agent fees
Overly expensive for such a poor service
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Sep 20, 2018
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Couldn't agree more, we've just exercised a break option because Johns & Co were so awful. Property manager was useless and we had constant issues with them. ...
Apr 26,2018
Apr 26,2018
4
people found
this helpful
this helpful
The only time Johns&Co provided decent service was when I was looking for a flat to rent. Once I signed the contract and paid all the fees to the agency, it all went downhill. I had a property manager, whose only job was to ...
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May 18, 2018
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(4)
We'd really appreciate it if you could email [email protected] your real name and contact details so we can look into this further. Thank you, JOHNS&CO. ...
Feb 15,2018
Feb 15,2018
3
people found
this helpful
this helpful
I was looking for a flat to buy in Canary Wharf area. I was recommended to check the web-site of this agency since it had some suitable-to-me options.
After I checked and contacted the agent, I was trying to organise the viewing for 3 flats. However, ...
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Feb 16, 2018
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(1)
Sorry to read this RP. We'd like to investigate this further - please can you email [email protected] with your contact details so we can get in touch. Many thanks, JOHNS&CO. ...
Oct 10,2017
Oct 10,2017
4
people found
this helpful
this helpful
We bought a property at Embassy Gardens a few months ago. The property had been marketed by a number of agents including Johns & Co.
We had dealt with Johns & Co. in viewing other flats within the Embassy Gardens development but felt they would always pressure ...
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Comment on agent fees
n/a
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Oct 11, 2017
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(1)
We're very sorry to hear about your experience and would like to look into this further. Please can you email [email protected] so we can discuss this matter with you. ...
Sep 20,2017
Sep 20,2017
6
people found
this helpful
this helpful
You should not sign an agreement with this agency or give money in advance. I am à French student and did an internship in London this year. I wanted to rent a studio. The agency Johnsandco asked me a deposit of £500 to remove the ad from ...
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Feb 27, 2018
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This agency is the worst don't do rent with them they have a dubious way of taking your money and not giving it back to ...
Aug 24,2017
Aug 24,2017
7
people found
this helpful
this helpful
We had the worst experience with Johns and Co. We signed a contract, paid everything in advance and even agreed on getting the keys on a certain date and went travelling to another country. In the middle of our holiday, we received an email, that ...
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Comment on agent fees
Terrible!
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Aug 21,2017
Aug 21,2017
8
people found
this helpful
this helpful
Our flat was dirty when we moved in (incl. heavily mold in the washing machine and bathroom wall). We asked the agent to come and remove the mold and they arranged a builder to come round. However, the builder also undertook plastering work without protecting ...
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Comment on agent fees
The fees are slightly above average for London. They are over £500 in total
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Aug 16, 2017
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Hi JOHNS&CO - That is correct. I'll be updating the review as events progress. This is currently our second week without a working washing machine. ...
Jul 14,2017
Jul 14,2017
3
people found
this helpful
this helpful
Positive experience with our letting agent, very personal, quick to respond and completed the offer procedure well. Not very knowledgable about the property however and did provide some incorrect information.
Experience with Administrative assistant who looked after the contract etc. couldn't have been much worse. ...
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Comment on agent fees
average
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Jul 17, 2017
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(1)
Thanks for taking the time to provide feedback Alex. We're sorry that your experience didn't match our usual standards and we'd really like to look into this further - please could you email [email protected] with your contact details so we can investigate this further? Thank you. ...
Jul 06,2017
Jul 06,2017
5
people found
this helpful
this helpful
They walk around Embassy Gardens as if they own the place. One Johns & Co agent took advertising brochures that were in the development from another agent, crumpled it up and put it in the bin. They also lie and are extremely rude....
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Apr 06,2017
Apr 06,2017
4
people found
this helpful
this helpful
Inflexible would be the first word that springs to mind, already a tenant of theirs and trying to move, they insist on utilising their forms despite my offer being made by email! I offered to pay for the referencing and give them a holding deposit ...
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Comment on agent fees
I was moving into an empty flat and they still want 170 for a checkin, mental
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Apr 07, 2017
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We're sorry to hear about your experience Leslie. Your feedback is really important to us and we'd really welcome the opportunity to discuss your experience further. Please could you email [email protected] with your contact details as our Lettings Director would like to get in touch. ...
Aug 22,2016
Aug 22,2016
3
people found
this helpful
this helpful
We moved in to Embassy Gardens recently and used Johns&Co. Estate Agents and found the whole team there really easy to deal with and very professional, which made a welcome change from the last company we dealt with! We love it here and would ...
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Comment on agent fees
good
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Dec 29,2015
Dec 29,2015
2
people found
this helpful
this helpful
Having worked in lettings for 13 years,I understand the industry and this agency are very professional. In fact the way they dealt with a major issue during my tenancy was impressive. Constant communication and updates and honesty which is rare in this sector. If you ...
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Comment on agent fees
Par for the course
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Yes
Sep 03,2015
Sep 03,2015
9
people found
this helpful
this helpful
After making a offer for a property to let in Embassy Gardens recently through John's and Co I found them to be rude and not playing by the rules. After a making and offer for an apartment via email I received a long response from ...
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Jan 11, 2016
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(1)
We are very sorry to hear about the disappointing experience this client had at the time with our SW8 staff - none of which is employed by JOHNS&CO anymore. JOHNS&CO agents endeavour to negotiate the best possible outcome for all the clients at all times. Should there be any further reason to contact us please do not hesitate to do so: johnsand.co ...
May 01,2015
May 01,2015
2
people found
this helpful
this helpful
I used Jay Clarke at Johns and Co to let my property out in New Providence Wharf. Him and his team did a fantastic Job and handled everything in a professional manner. I would definitely recommend them and was happy with the level of service ...
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Comment on agent fees
very Fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
