Jones Lang Lasalle
2.6/5, 99 reviews
38% recommended
88% lettings valuation accuracy
48% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 99
12th Dec 2024
reviewed by 'Alexander'
“Tried JLL for 6 months on the market. Poor/lack of communication. 1 viewing for whole period. Poor preparation. Did not follow ......”
28th Nov 2024
reviewed by 'Eugene'
“I have been living in the building managed by JLL for the last 2 years. Unfortunately, I have seen a steady ......”
14th Oct 2024
reviewed by 'CD'
“The team at JLL went above and beyond for my purchase and sale! I offered (and it got accepted) on ......”
23rd Sep 2024
reviewed by 'Pillow'
“JLL Management has shown shocking disregard for the retired residents of Priors Way, Maidenhead, despite countless complaints about the relentless ......”
4th Sep 2024
reviewed by 'L'
“What can I say about JLL? Very unprofessional beyond my worst expectations. It started from the very beginning but I ......”
2nd Sep 2024
reviewed by 'tony'
“I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 88% 48% £550 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 1 14 48 7 1 1 0 0 11
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Jones Lang Lasalle Branches (view all 18)
Birmingham, B3
Bristol, BS1
Edinburgh, EH3
Exeter, EX1
Finsbury Park, N4
Glasgow, G2
Leeds, LS1
London, E14

“Neil Short is simply the 'go to' professional for all ......”

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Oct 31,2016
Minithumbup
By: 'Gerald'
Oct 31,2016
3 people found
this helpful
Neil Short is simply the 'go to' professional for all our needs. We have been with Neil for many years now, and he has always exceeded our expectations in every aspect of our professional dealings. As we are based outside the UK, we consider Neil ...
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Comment on agent fees
Good
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“Rosie, Laura and Peter is a great team who are ......”

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Oct 23,2016
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Jalal
By: 'JLL'
Oct 23,2016
0 people found
this helpful
Rosie, Laura and Peter is a great team who are very professional and know the market very well! Have excellent experience to working with them....
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Comment on agent fees
Good, it deserved.
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“Assessing the investment feasibility in a new building just a ......”

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Oct 10,2016
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ELIE
By: 'Dr.'
Oct 10,2016
4 people found
this helpful
Assessing the investment feasibility in a new building just a few weeks before the EU referendum was rather challenging. Yasmin Forster provided a rational, objective, convincing, and professional assessment of the factors involved. Yasmin's team proved efficient, courteous, and knowledgeable....
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Comment on agent fees
Reasonable fess for a good efficient service.
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“The worst we have ever experienced after 10 different rented properties ......”

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Sep 19,2016
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Jalal
By: 'london10'
Sep 19,2016
5 people found
this helpful
The worst we have ever experienced after 10 different rented properties in the UK. They try to claim as much deposit as they can, and if you leave 2 weeks early, even with a new tenant arranged (so no financial loss to the landlord) they will charge ...
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Comment on agent fees
Awful and unjustified
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By: Emma Deeny
Oct 20, 2016
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I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch. ...

“The day after agreeing to list my property with JLL ......”

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Sep 19,2016
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Macaila
By: 'Lridgeon'
Sep 19,2016
2 people found
this helpful
The day after agreeing to list my property with JLL Macaila phoned to confirm she had found ideal tenants with great guarantors who wanted to move in the day after my current tenant moved out and were prepared to pay the full asking price! The ...
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Comment on agent fees
I was very happy with the fees negotiated on this occasion.
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“Horrible experience. They try to keep as much money as ......”

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Sep 13,2016
Minithumbdown
By: 'Tenant'
Sep 13,2016
5 people found
this helpful
Horrible experience. They try to keep as much money as they can from deposit. It takes them weeks to do their part of the paperwork but they demand you to do yours within 24 hours. They write in their contract they will tell you how much ...
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By: AMELIA
Jan 06, 2020
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this is very nice blog.Best Wood Oven Pizza in Amityvilley ...

“Horrible from beginning to end. Property Manager does not respond ......”

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Jul 12,2016
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Jones
By: 'Angry'
Jul 12,2016
5 people found
this helpful
Horrible from beginning to end. Property Manager does not respond to emails, impossible to have the repairs done and they will do whatever possible to keep the deposit after the tenancy ends - unbelievable excuses. Be careful with this agency, they are the worse ever. ...
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What agent could do to change your mind?
They should pay to customers to use them.
Attached Filesnbsp;
Comment on agent fees
They should pay to customers to use them.
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By: Emma Deeny
Sep 05, 2016
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I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch. ...

“Michael was a pleasure to deal with. He was polite, ......”

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May 20,2016
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Michael
By: 'Stephen'
May 20,2016
3 people found
this helpful
Michael was a pleasure to deal with. He was polite, honest and listened to what we wanted. The best letting agent I have met. Thank you Regards Steve Hazelwood...
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By: Emma Deeny
Sep 08, 2016
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Thanks for your great comments Steve. I will make sure that Michael sees your review. ...

“Extremely helpful and efficient. Very friendly and professional in their ......”

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Apr 22,2016
Minithumbup
By: 'Amanda'
Apr 22,2016
0 people found
this helpful
Extremely helpful and efficient. Very friendly and professional in their conduct. Very willing to share information and assist in general....
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Comment on agent fees
good
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By: Emma Deeny
Sep 08, 2016
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Thanks for your great comments Amanda. ...

“Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to ......”

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Mar 24,2016
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Mohammed
By: 'Elton'
Mar 24,2016
6 people found
this helpful
Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to simple questions, makes up stories which contradict what he had stated before. Clearly unfit for this position, should be a negotiator to be generous....
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By: Emma Deeny
Sep 05, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise me on the details, so that I may investigate this further for you. Your experience does not reflect our standard service and I should like to learn what went wrong for you. Please get in touch. ...

“Totally ruined my experience with corporate estate agents. The people ......”

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Dec 14,2015
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By: 'Jennifer'
Dec 14,2015
6 people found
this helpful
Totally ruined my experience with corporate estate agents. The people who work here have no compassion, no empathy or care for their tenants. They were nice at the start, before taking money from you, and then the second it was time to look elsewhere / move ...
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“I can honestly say I have never come across a ......”

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Oct 08,2015
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By: 'RLW'
Oct 08,2015
2 people found
this helpful
I can honestly say I have never come across a bunch of more unprofessional, incompetent and down right infuriating staff as those I encountered when dealing with JLL for my recent tenancy arrangement. We have been plagued with issues from day one when we agreed ...
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What agent could do to change your mind?
JLL really need to work on how their staff treat their customers and their customers' issues. When they are getting money from you, they are great, as soon as you have paid, you will be ignored. No company is THAT busy that they cannot acknowledge tenants' emails. Its bad management, bad hiring principles and giving the company a terrible reputation. It really needs working on as I wish to remain in my current property yet I wouldn't stay due to the letting agents
Attached Filesnbsp;
Comment on agent fees
We were charged money for an administrative process that was not necessary and getting the money refunded was a task in itself.
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“Absolutely shocking. DO NOT USE THIS BRANCH. We were in ......”

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Sep 23,2015
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By: 'Mrs'
Sep 23,2015
6 people found
this helpful
Absolutely shocking. DO NOT USE THIS BRANCH. We were in a property managed by them for almost 2 years- we experienced a severe leak which ruined some of our belongings and furniture. It took them 3 days to get someone out to look at the leak ( just ...
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“Worst service EVER. Just spoke with the rudest woman in ......”

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Aug 24,2015
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By: 'sonia'
Aug 24,2015
5 people found
this helpful
Worst service EVER. Just spoke with the rudest woman in the world (greenwich branch) who laughed at me ad made me seem silly while I was explaining my issues with JLL and at the end she hung up the telephone in my face because 'she ...
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“Was buying a property through JLL with an agreed sale ......”

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Aug 14,2015
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By: 'JBrown'
Aug 14,2015
4 people found
this helpful
Was buying a property through JLL with an agreed sale only to be gazumped two weeks later. Agents are not allowed to show people an apartment once a sale has been agreed. JLL claim that the new buyer saw the property the morning that the ...
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“We should have guessed that our experience of JLL in ......”

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May 28,2015
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Simone
By: 'Never'
May 28,2015
6 people found
this helpful
We should have guessed that our experience of JLL in Manchester Hight Street was going to be a negative one on our moving day. Having agreed the date and time to pick up keys and sign contract we were en route with the removal men ...
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“Words can't even express the absolutely horrendous service myself and ......”

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Apr 23,2015
Minithumbdown
By: 'StephenSlavin'
Apr 23,2015
4 people found
this helpful
Words can't even express the absolutely horrendous service myself and my flatmate have received from JLL following our move into a flat in Manchester city centre. We have been residents there for six weeks now and have been promised time and time again that repairs ...
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“Rude and exceedingly unhelpful staff. Won't reply to emails. Won't ......”

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Jan 02,2015
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By: 'unhappytenant'
Jan 02,2015
3 people found
this helpful
Rude and exceedingly unhelpful staff. Won't reply to emails. Won't give tenants information or proper access to rented property. Strongly advise to not rent with JLL....
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“I was a tenant of a property managed by Jones ......”

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Sep 17,2014
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By: 'Fabrizio'
Sep 17,2014
1 people found
this helpful
I was a tenant of a property managed by Jones Lang LaSalle in Greenwich. I have left the property 2.5 months ago and for some reason can't get my deposit back. We have used the cleaning services as recommend by the agency (‚£280 for a 2 bed flat), ...
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“I am very disappointed when contact to JLL staffs. They ......”

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Sep 03,2014
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By: 'GT'
Sep 03,2014
3 people found
this helpful
I am very disappointed when contact to JLL staffs. They are not willing to help the tenant to make any offer to landlord or consult the tenant another solutions to achieve the landlord's requirement. The reason that they gave me is that "the due date ...
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“This is the worst company I ever dealt with after ......”

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Jul 31,2014
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By: 'Lola'
Jul 31,2014
5 people found
this helpful
This is the worst company I ever dealt with after foxtons, even at foxtons I have had better experience overall. They only take care of you before you sign the contract, as soon as you pay, you no longer exist. They do not reply to ...
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What agent could do to change your mind?
They urgently need to improve their customer service, more and more people I hear are saying the same. What are we paying them for?
Attached Filesnbsp;
Comment on agent fees
Overpriced for nothing
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“Simply horrible service.We got an apartment through JLL, during ......”

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May 28,2014
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Natalie
By: 'Jango'
May 28,2014
2 people found
this helpful
Simply horrible service. We got an apartment through JLL, during the viewing the staff member was very polite if a bit rushed. He ensured us all the details of the property, rent/parking etc. We moved in soon, and soon things started going wrong. All ...
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What agent could do to change your mind?
They could have helped in a lot of ways, like managing the property issues like they were supposed to. Not imposed useless charges on us, and not given away our parking spot to someone else without telling us.
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“My partner and I have both been in to JLL ......”

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May 16,2014
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Sharan
By: 'leedsinvestors'
May 16,2014
3 people found
this helpful
My partner and I have both been in to JLL Leeds [City Centre] and dealt with the sales manager ¢â‚¬â€œ Sharan Dhilhon. On every occasion we have been confronted with the lowest form of customer service from her. She has an appalling attitude and we will ...
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“We had initially rented through JLL and were happy with ......”

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Jan 02,2014
Minithumbdown
By: 'Landmark'
Jan 02,2014
1 people found
this helpful
We had initially rented through JLL and were happy with the service which is why we wanted to go through them when we moved to a bigger apartment. However, the second time around the service has been most shocking. When we moved in, not only ...
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What agent could do to change your mind?
Be more responsive and prompt in getting issues sorted.
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“We had numerous issues with the property when we first ......”

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Dec 18,2013
Minithumbdown
By: 'James'
Dec 18,2013
1 people found
this helpful
We had numerous issues with the property when we first moved in and subsequently. The minor issues was dealt with in a timely manner however, there were some issues which were not adequately followed up and dragged on for months (around 8 months to be exact)!! ...
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What agent could do to change your mind?
-Communicate all facts at relevant time points e.g. INFORM your tenants that they cease to have any authority over the property once the check-out has been arranged even if the tenancy has not ended - why should we continue to pay rent then!?!?!? Not everyone is an estate agent and 'should know' the rules. -Follow up with any work that is due to take place -Use the same check-in and check-out inventory clerk
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“This is the WORST AGENT I have ever come across ......”

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Nov 20,2013
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By: 'Sandra'
Nov 20,2013
1 people found
this helpful
This is the WORST AGENT I have ever come across IN UK!!! Simply LAZY PEOPLE WHO DON'T DO THEIR JOBS AND HAVE RUDE ATTITUDE!!! If I wasn't desperate for a place I'd probably never have rented the property with them. It's unbelievable from the property ...
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What agent could do to change your mind?
TRAIN THEIR STUFF BETTER AND GIVE THEM SOME GOOD MANNERS LESSONS TOO!!!
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“This is the WORST AGENT IN UK I have ever ......”

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Nov 19,2013
Minithumbdown
By: 'Sandra'
Nov 19,2013
1 people found
this helpful
This is the WORST AGENT IN UK I have ever come across with!!! Simply LAZY PEOPLE WHO DON'T DO THEIR JOBS AND HAVE RUDE ATTITUDE!!! If I wasn't desperate for a place I'd probably never have rented the property with them. It's unbelievable from the ...
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What agent could do to change your mind?
TRAIN THEIR STUFF BETTER AND GIVE THEM SOME GOOD MANNERS LESSONS TOO!!!
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“Left the property after renting for a number of years ......”

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Oct 11,2013
Minithumbdown
By: 'alwaysTakeAdvice'
Oct 11,2013
1 people found
this helpful
Left the property after renting for a number of years and landlord places a list of claims all but one of which were 'fair wear and tear' or previously known issues which were repeatedly reported and never dealt with. For example a scuff mark on ...
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What agent could do to change your mind?
Know the law and tell the landlord of thier responsibilities (even if they're not going to like it!).
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“Appalling service from day 1. Just disappointed we never thought to ......”

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Sep 30,2013
Minithumbdown
By: 'A'
Sep 30,2013
1 people found
this helpful
Appalling service from day 1. Just disappointed we never thought to check reviews prior to doing 'business.' We selected 4 apartments in MediaCity to view, we were only shown 2, 1 of which wasn't even on our list. The estate agent was late for meeting us and she ...
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“Absolutely terrible please never use these people , rude, incompetent, such ......”

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Sep 12,2013
Minithumbdown
By: 'JJ'
Sep 12,2013
1 people found
this helpful
Absolutely terrible please never use these people , rude, incompetent, such a bad experience avoid at all costs, their attitude is awful, everything is a hassle for them, you cant believe you actually pay for this service ....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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