Jones Lang Lasalle
2.6/5, 99 reviews
38% recommended
88% lettings valuation accuracy
48% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 99
12th Dec 2024
reviewed by 'Alexander'
“Tried JLL for 6 months on the market. Poor/lack of communication. 1 viewing for whole period. Poor preparation. Did not follow ......”
28th Nov 2024
reviewed by 'Eugene'
“I have been living in the building managed by JLL for the last 2 years. Unfortunately, I have seen a steady ......”
14th Oct 2024
reviewed by 'CD'
“The team at JLL went above and beyond for my purchase and sale! I offered (and it got accepted) on ......”
23rd Sep 2024
reviewed by 'Pillow'
“JLL Management has shown shocking disregard for the retired residents of Priors Way, Maidenhead, despite countless complaints about the relentless ......”
4th Sep 2024
reviewed by 'L'
“What can I say about JLL? Very unprofessional beyond my worst expectations. It started from the very beginning but I ......”
2nd Sep 2024
reviewed by 'tony'
“I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 88% 48% £550 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 1 14 48 7 1 1 0 0 11
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Jones Lang Lasalle Branches (view all 18)
Birmingham, B3
Bristol, BS1
Edinburgh, EH3
Exeter, EX1
Finsbury Park, N4
Glasgow, G2
Leeds, LS1
London, E14

“JLL only cares about the landlords...”

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Nov 23,2020
Minithumbdown
By: 'Sofia'
Nov 23,2020
4 people found
this helpful
I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my experience unpleasant: didn’t reply to my emails, didn’t do anything to stop the landlord from deducting over £150 from my deposit for having left ...
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By: Anonymous
Dec 15, 2020
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Did you dispute the deposit deductions with your deposit scheme? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent claims. ...

“Excellent agent...”

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Oct 09,2020
Minithumbup
By: 'paul'
Oct 09,2020
0 people found
this helpful
As a landlord I have to say that the office at Woodberry Park is very efficient. The staff are all very helpful and go out of their way to ensure things run smoothly. Any queries I have are dealt with extreemly well. They even arranged ...
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“Delayed Response and Action on Fridge Replacement...”

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Oct 07,2020
Minithumbdown
By: 'Xinyi'
Oct 07,2020
0 people found
this helpful
The fridge in our apartment stopped working on 14th September, and we raised it to JLL immediately. However, after 24 days, through a series of miscommunication and delays, we still didn't get the fridge replaced now. At the same time, we didn't receive any compensation or ...
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“Horrific...”

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Sep 29,2020
Minithumbdown
By: 'Simon'
Sep 29,2020
5 people found
this helpful
During tenancy everything was fine but at the end they decided to charge us for coat hook that have already been drilled in when we moved in, removing. and replacing sofa and bed because it was in use for 10 years. On top of that charged ...
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“Been with JLL (Manchester) for 5 years now. M......”

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May 28,2020
Minithumbup
By: 'Paul'
May 28,2020
0 people found
this helpful
Been with JLL (Manchester) for 5 years now. Most of the time things are fine and they are easy to communicate with and all issues I have ever had have been resolved promptly which is all I can ask really. During the lock down they have ...
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“JLL still helped to secure a tenant even the ......”

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Apr 27,2020
Minithumbup
By: 'David'
Apr 27,2020
0 people found
this helpful
JLL still helped to secure a tenant even the City is locked down. It is a great job! Thanks JLL thanks Faye!!...
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“JLL provided the very worst possible service.......”

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Feb 24,2020
Minithumbdown
By: 'Tiggy'
Feb 24,2020
1 people found
this helpful
JLL provided the very worst possible service. I own a property on the Crown Estate which is now managed by JLL. I telephoned the company for an up-to-date record of my service and ground rent charges. None of the company's employees whom I spoke with ...
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“the service provided by JLL is fit for my nee......”

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Feb 14,2020
Minithumbup
By: 'Wong'
Feb 14,2020
0 people found
this helpful
the service provided by JLL is fit for my need and as a landlord I am quite happy that my tenant contract is unbroken during the past 3 years....
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“I previously rented from a JLL managed proper......”

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Dec 04,2019
Minithumbdown
By: 'Dimk'
Dec 04,2019
5 people found
this helpful
I previously rented from a JLL managed property, and the staff were very unhelpful in the move out process. It was impossible to get a response, and the lack of communication made it extremely stressful and challenging when moving out. After I moved out, and ...
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“I cannot thank Isobel enough for finding me ......”

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Nov 28,2019
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Isobel
By: 'Fiona'
Nov 28,2019
2 people found
this helpful
I cannot thank Isobel enough for finding me the perfect home after relocating back from the US and making my move as seamless as it could be. Isobel took in to consideration my needs/ desire and appreciated the time she spent showing me the different ...
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“We have been a landlord client of JLL in Gree......”

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Nov 12,2019
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Bruna
By: 'Bernie'
Nov 12,2019
2 people found
this helpful
We have been a landlord client of JLL in Greenwich now for more than 5 years and have in that time been very happy with the service provided. JLL have always marketed the property well and found us quality tenants in a reasonable time frame and ...
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“Maintenance, what's that?...”

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Sep 21,2019
Minithumbdown
By: 'Jarkko'
Sep 21,2019
3 people found
this helpful
The JLL managed property we rent in has now gone for a full year without having its windows cleaned once. It's one of the more visually obvious signs of neglect in property maintenance we've come to expect from JLL, complementing the forgotten breached bicycle storage ...
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“Excellent service...”

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Sep 03,2019
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Yasmin
By: 'Pravin'
Sep 03,2019
2 people found
this helpful
Excellent service provided, very helpful - especially Yasmin and her team who made everything go very smoothly for us and our tenants....
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“JLL did great job with selling my flat. Charl......”

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Aug 26,2019
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Charlotte
By: 'Paula'
Aug 26,2019
0 people found
this helpful
JLL did great job with selling my flat. Charlotte was an absolute star, very helpful, responsive and very very efficient, thank you P...
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“Helpful...”

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Mar 28,2019
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Jasmine
By: 'Tenant'
Mar 28,2019
3 people found
this helpful
Jasmine and Bruna have both been very helpful and supportive throughout the process which helped us to complete all the necessary steps to enable us to move into our new home within our very tight timeline. Thank you!...
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“AVOID AT ALL COSTS...”

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Mar 25,2019
Minithumbdown
By: 'Lmason8'
Mar 25,2019
1 people found
this helpful
High charges at every step of the process. Avoid at all costs as you will be ripped off. Charged us £200 to renew our contract for 2 months, £180 for a “professional clean” when we had already had it cleaned before we moved out. Very poor customer service. ...
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Comment on agent fees
Very bad
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By: Jen Bates
Apr 05, 2019
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Absolute rubbish- JLL fees are not lower - check out Maritime Properties- much lower. JLL do surprise charges all the time- they then failed to call me when a tenant moved out so I lost several months rent - DO NOT USE JLL- I have moved agents and am much happier. ...

“Great customer focused service...”

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Sep 07,2018
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Bruna
By: 'DF'
Sep 07,2018
2 people found
this helpful
I have recently completed my first move with the help of these lovely agents in Greenwich. They have provided a great very customer focused service. Isobel has taken a lot of time to go through all the essentials to know with me and Bruna made ...
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Comment on agent fees
Agent fees are pretty fair, not the most expensive but you can find more budget solutions in town. It was good value for money.
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“Excellent Services...”

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Jul 26,2018
Minithumbup
By: 'Vonnie'
Jul 26,2018
0 people found
this helpful
Neil Short and Hannah Mitchell were helpful and thoughtful. They were very professional when comparing with other agents which I used at the same. They responded quickly and provided weekly updates on the leasing progress and market overview. I will highly recommend their services....
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Comment on agent fees
Standard
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“Good letting experience...”

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Jun 22,2018
Minithumbup
By: 'Kan'
Jun 22,2018
0 people found
this helpful
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also ...
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Comment on agent fees
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each time an existing tenant moves out. That helps us keep our yield on the property in tact.
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“I had an amazing experience in renting my flat with ......”

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Mar 13,2018
Minithumbup
By: 'Luanna'
Mar 13,2018
1 people found
this helpful
I had an amazing experience in renting my flat with JLL, especially with Rosie Golder. She always answered my emails promptly and gave all her best to find the flat. Also, after the contract was signed, they continually giving us the best management service. I ...
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Comment on agent fees
The fees are quite high but are equivalent to the professional service that they provide.
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“JLL made what should have been a blissful first year ......”

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Feb 28,2018
Minithumbdown
By: 'Rachel'
Feb 28,2018
5 people found
this helpful
JLL made what should have been a blissful first year living together in a nice apartment in Manchester, one which was quite the opposite. This is solely due to the incompetence, idiocracy and pure laziness of the staff who work for them. On our first ...
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By: Anonymous
Apr 30, 2018
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If you think that's bad, you should see how badly jll treats its staff here in the Norwich office! Crooked business is what jll is! ...

“I am an overseas Landlord and commenced engagement with JLL ......”

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Nov 27,2017
Minithumbup
By: 'Antonio'
Nov 27,2017
0 people found
this helpful
I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority ...
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Comment on agent fees
With competitiveness
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“These guys are smart. They are all nice and friendly ......”

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Oct 09,2017
Minithumbdown
By: 'TIGHTFIGHTER'
Oct 09,2017
2 people found
this helpful
These guys are smart. They are all nice and friendly right up until you move in and then they encourage you to post a positive review online, then the ridiculousness starts. EVERY contractor they send around are the bottom line cheapest possible. This means multiple ...
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Comment on agent fees
BAD
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“Where to start. I never write a review, however after 6 ......”

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Oct 02,2017
Minithumbdown
By: 'AB'
Oct 02,2017
8 people found
this helpful
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't ...
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Comment on agent fees
No relation in value to money.
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By: Anonymous
Dec 15, 2020
View all comments (2)
Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims. ...

“Sales team were great, very helpful (Rosie in particular) and ......”

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Sep 20,2017
Minithumbdown
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Jalal
By: 'PMSuk'
Sep 20,2017
1 people found
this helpful
Sales team were great, very helpful (Rosie in particular) and during the tenancy on the whole everything was fine...... However this is as good as it gets and I would echo 'london10's thoughts fully. I have also leased many rental properties in the last 10 ...
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Comment on agent fees
Completely unjustified
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By: Anonymous
Dec 15, 2020
View all comments (2)
Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims. ...

“AVOID AT ALL COSTS. Absolutely appalling service when we tried ......”

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Apr 25,2017
Minithumbdown
By: 'Josh'
Apr 25,2017
6 people found
this helpful
AVOID AT ALL COSTS. Absolutely appalling service when we tried to leave our apartment. Firstly they overcharged us with the rent owing to an "accounting error" and we did not even receive an apology or acceptance of any liability. Then there were extortionate cleaning charges ...
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“I may got the wrong branch, but called this number 02078524865 ......”

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Feb 24,2017
Minithumbdown
By: 'It'
Feb 24,2017
6 people found
this helpful
I may got the wrong branch, but called this number 02078524865 to ask more details for a flat. The woman who picks up the phone was not nice at all. it sharply make me feel bad to ask or to buy anything from here. She needs ...
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Comment on agent fees
.
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By: Emma Deeny
Mar 16, 2017
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I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details. The number you dialled is not the office you have reviewed. Please get in touch with me on 0207 306 1639, so that I may best direct your query. ...

“So far, very good management, including renewal, prompt response in ......”

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Dec 02,2016
Minithumbup
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Mohammed
By: 'GG'
Dec 02,2016
0 people found
this helpful
So far, very good management, including renewal, prompt response in repairs needed. Constant information during letting period, no complaint so far....
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Comment on agent fees
Fees can be considered a bit high, but having bad previous experience in non-managed property, I gladly accept them.
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“The worst company I have ever come across in terms ......”

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Nov 22,2016
Minithumbdown
By: 'Eugeny'
Nov 22,2016
4 people found
this helpful
The worst company I have ever come across in terms of service and treating the clients. We have left their property in July 2016 and still did not get back our deposit due to the lack of communication with the company and unprofessional actions of their ...
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Comment on agent fees
I
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“We would recommend JLL in respect of agency duties. They ......”

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Nov 04,2016
Minithumbup
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Peter
By: 'Riverside'
Nov 04,2016
0 people found
this helpful
We would recommend JLL in respect of agency duties. They have just managed the sale of our apartment and have been thoroughly professional . We would not hesitate to use their services again as and when the need arose. Mr Peter Roberts was most attentive throughout...
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Comment on agent fees
Fairly expensive.....but you get what you pay for !!!!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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