James Dean
4/5, 143 reviews
79% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
82% lettings fee satisfaction
James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards. show more James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards.

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Latest Reviews

 View all Reviews 143
21st Jan 2024
reviewed by 'David Yates'
“We put the house on the market with James Dean and within a week had a full and final offer ......”
10th Jan 2023
reviewed by 'Julie Breeze'
“I've been a tenant for 7 years managed by James DeanI gave a long list to there property management section (Katie) ......”
10th Aug 2022
reviewed by 'Lucy'
“James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.The property had ......”
5th Aug 2022
reviewed by 'Olu'
“A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance ......”
20th May 2022
reviewed by 'Sophia'
“Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we ......”
25th Sep 2021
reviewed by 'Rockglen Ltd'
“I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £792,000
Lettings 93% 82% £650 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 8 38 15 25 0 14 4 1 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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James Dean Branches (view all 2)
Horley, RH6
Reigate, RH2

“Martin Duke of the Horley office, has been a immense ......”

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Mar 21,2013
Minithumbup
By: 'SHEENA'
Mar 21,2013
2 people found
this helpful
Martin Duke of the Horley office, has been a immense help to me whilst arranging my tenants, for the first time. He shows constant professionalism when dealing with myself or the tenant. He is more than accommodating when needed to be around for viewings / meetings ...
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“A very professional , indepentant company who have outstanding local knowledge ......”

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Mar 21,2013
Minithumbup
By: 'lisa'
Mar 21,2013
2 people found
this helpful
A very professional , indepentant company who have outstanding local knowledge and look after their customer. We trust them for our property portfolio and value their opinion...
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“nothing to moan about here, martin got the ball rolling ......”

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Mar 21,2013
Minithumbup
By: 'jem'
Mar 21,2013
2 people found
this helpful
nothing to moan about here, martin got the ball rolling quickly and it was all sorted within a couple of weeks. very friendly and helpful....
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“They are very helpful giving me useful information and introduced ......”

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Mar 20,2013
Minithumbup
By: 'Ida'
Mar 20,2013
2 people found
this helpful
They are very helpful giving me useful information and introduced tenant within a week after I handed the property to them....
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“In my experience when dealing with the staff confirm everything ......”

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Mar 20,2013
Minithumbdown
By: 'mjs'
Mar 20,2013
5 people found
this helpful
In my experience when dealing with the staff confirm everything in writing, don't take their word for anything as they will try to deny anything that is at all contentious. In my opinion as a prospective tenant the paperwork associated with the lease they provide ...
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What agent could do to change your mind?
They need to look at their systems, processes and paperwork and be prepared to admit when they have made a mistake.
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“Martin keep us up to date all of the time, ......”

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Mar 20,2013
Minithumbup
By: 'Kirsty'
Mar 20,2013
1 people found
this helpful
Martin keep us up to date all of the time, and helps with questions we had. Once we moved in he noticed our contract had the wrong date on so he sent another member of staff to us to resign which helped us as we ...
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“I am a first time land lady and so needed ......”

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Mar 20,2013
Minithumbup
By: 'cheryl'
Mar 20,2013
1 people found
this helpful
I am a first time land lady and so needed a lot of information and Martin has been so helpful. everything i have asked has been immediately explained in plain english for me. All emails and phone calls promptly returned, with a very profesional attitude. ...
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“Martin was professional, efficient and most importantly listened to what ......”

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Mar 20,2013
Minithumbup
By: 'Krishna'
Mar 20,2013
1 people found
this helpful
Martin was professional, efficient and most importantly listened to what my housemate and I were looking for in a property. Martin stands out from other agents as he is clear, trustworthy and super efficient in dealing with requests of his customers and makes the transition ...
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“I went to James Dean because they had successfully sold ......”

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Mar 20,2013
Minithumbup
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Dean
By: 'Danny'
Mar 20,2013
0 people found
this helpful
I went to James Dean because they had successfully sold my mothers house a few years previous, on both occasions we dealt with Dean, he was very helpful and very informative keeping us constantly updated of the progress on a regular basis. Even in Deans ...
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“Utterly disappointing. Promised a good service, but were not clear ......”

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Dec 22,2012
Minithumbdown
By: 'Chris'
Dec 22,2012
13 people found
this helpful
Utterly disappointing. Promised a good service, but were not clear about their fee structure, took 7 weeks to respond to an email complaining, refused to address the issues raised and suggested the answer was to serve notice on the tenant. If you are letting a property ...
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What agent could do to change your mind?
Should have dealt with their short comings and not tried to blame the tenant
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“I am a previous tenant of james dean, we had ......”

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Nov 19,2012
Minithumbdown
By: 'Mick'
Nov 19,2012
14 people found
this helpful
I am a previous tenant of james dean, we had a 6 month lease with them. The signing up part was fine, they are happy to see new customers, means all new referencing fees and more money for them. When you try to leave james dean ...
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What agent could do to change your mind?
If a tenant is honest, pays their bills, passes the out inventory check no problem, just give them their deposit back, and give them a reference when they request it without trying to charge them a fee for doing so. Them simple 2 things would of resulted in a positive review!
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“Unbelievably pathetic, James Dean are deceitful, money grabbing and incompetent ......”

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Oct 10,2012
Minithumbdown
By: 'AVOID'
Oct 10,2012
13 people found
this helpful
Unbelievably pathetic, James Dean are deceitful, money grabbing and incompetent at best ¢â‚¬â€œ DO NOT DEAL WITH THESE PEOPLE. We rented a flat in Redhill through James Dean which was advertised as available furnished or unfurnished. We opted for unfurnished and even had conversations with the ...
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What agent could do to change your mind?
The agent should have actually acknowledged our complaints and reponded to our calls and emails. They should have rectified their mistakes instead of calling us liars and hanging up!
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“DO NOT DEAL WITH THESE PEOPLE.Let my property through ......”

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Sep 26,2012
Minithumbdown
By: 'LANDLORD'
Sep 26,2012
10 people found
this helpful
DO NOT DEAL WITH THESE PEOPLE. Let my property through them charged ridiculous fees for second year even though I was managing myself Refused to refund my money (which I was told they would by someone who has now left when I was signing contracts)...
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“Great Service! I have several properties that I currently let ......”

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Jul 13,2012
Minithumbup
By: 'Mr'
Jul 13,2012
2 people found
this helpful
Great Service! I have several properties that I currently let out in the local area and have used many agents over the years. I have to say I am very impressed with James Dean so far as they have been nothing but professional. They found ...
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“Where to start .... I have never dealt with such rude ......”

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May 04,2012
Minithumbdown
By: 'alt_rbv'
May 04,2012
9 people found
this helpful
Where to start .... I have never dealt with such rude and unprofessional staff as this company, as others have said they have lied on numerous occasions, are unpleasant to deal with and aggressive in their manner. Avoid using them to sell or rent your property ...
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What agent could do to change your mind?
No lied, been helpful and pleasant. Dealt with matters in a professional manner, not an aggressive and faintly ridiculous one! They should not be trading and I hope they do not continue to for much longer.
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“different year, same comments. The service provided at James Dean ......”

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Feb 17,2012
Minithumbdown
By: 'Niki'
Feb 17,2012
10 people found
this helpful
different year, same comments. The service provided at James Dean is the worse I have seen, and we have visited a lot of estate agents during our search. We had the missfortune to find our dream house through them and it was a nightmare to ...
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What agent could do to change your mind?
reply to queries!!! not LIE
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“All staff at James Dean were fantastic. Very helpful, very ......”

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Oct 27,2011
Minithumbup
By: 'Happy'
Oct 27,2011
0 people found
this helpful
All staff at James Dean were fantastic. Very helpful, very knowledgeable. Found me great properties to let and sourced tenants straight away. In my 4th year of lettingwith them and never had any issues. As with all agents you will always get bad tenants, from ...
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“I completly disagree with workshy1 I have been renting through ......”

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Sep 21,2011
Minithumbup
By: 'fergil7'
Sep 21,2011
0 people found
this helpful
I completly disagree with workshy1 I have been renting through James Dean for over 2 years in the Reigate area. When completing the viewings i was dealt with in a professional manner. References where completed in a timely manner, contracts signed, keys handed over and a ...
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“Terrible cowboys! I was stuck with them and they used ......”

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Jul 11,2011
Minithumbdown
By: 'Victoria'
Jul 11,2011
11 people found
this helpful
Terrible cowboys! I was stuck with them and they used all kind of tricks to keep my property, which was totally neglected and badly damaged. Also cheated on the billing,but too much hassles to argue. Did not have much choice as I was aboard! ...
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“Dreadful, most unprofessional people I've ever dealt with. eg the "......”

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Jun 05,2011
Minithumbdown
By: 'Very'
Jun 05,2011
8 people found
this helpful
Dreadful, most unprofessional people I've ever dealt with. eg the "inventory" I'd paid for failed to include the garage so the tenant dumped loads of old stuff in there which she subsequently denied was hers. Keys to the garage had been provided but the James ...
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By: Victoria
Jul 11, 2011
View all comments (1)
You escaped much better than I did as an overseas landlord! My property was totally trashed. They had charged for things such as professional cleaning that had not taken place. A fully managed service was paid for, and they billings were actually all wrong - cheated - but no management at all. I would not trust these people as far as I could throw them! ...

“Property in Crawley...”

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Nov 16,2010
Minithumbdown
By: 'Dis-satisfied'
Nov 16,2010
8 people found
this helpful
Property in Crawley...
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“No leadership from the top down. Messages left, no return ......”

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Jul 28,2010
Minithumbdown
By: 'unhappy'
Jul 28,2010
9 people found
this helpful
No leadership from the top down. Messages left, no return calls, staff, management and owner guilty of that! Couldn't care less attitude, even for the fee couldn't be bothered to show the flat nor check it was fit for habitation. Even offered the previous tenant ...
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“Awful service - sloppy, never called back. Terrible viewings, wrong ......”

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Jun 09,2010
Minithumbdown
By: 'House'
Jun 09,2010
8 people found
this helpful
Awful service - sloppy, never called back. Terrible viewings, wrong keys, no information to hand. We actually stayed in touch with our vendors and subsequently discovered that James Dean lied to us - the vendors offered us stuff in their house for free - the ...
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Vendor Fees

1%+vat

Landlord Fees

10%+vat

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:07 PM by James Honeycutt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:07 PM 03/01/2023 by James Honeycutt

Awards won by James Dean

Regional Awards won by James Dean

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