James Dean
4/5, 143 reviews
79% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
82% lettings fee satisfaction
James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards. show more James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards.

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Latest Reviews

 View all Reviews 143
21st Jan 2024
reviewed by 'David Yates'
“We put the house on the market with James Dean and within a week had a full and final offer ......”
10th Jan 2023
reviewed by 'Julie Breeze'
“I've been a tenant for 7 years managed by James DeanI gave a long list to there property management section (Katie) ......”
10th Aug 2022
reviewed by 'Lucy'
“James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.The property had ......”
5th Aug 2022
reviewed by 'Olu'
“A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance ......”
20th May 2022
reviewed by 'Sophia'
“Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we ......”
25th Sep 2021
reviewed by 'Rockglen Ltd'
“I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £792,000
Lettings 93% 82% £650 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 8 38 15 25 0 14 4 1 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

James Dean Branches (view all 2)
Horley, RH6
Reigate, RH2

“we were very pleased with the way our sale was ......”

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Feb 06,2015
Minithumbup
By: 'james'
Feb 06,2015
4 people found
this helpful
we were very pleased with the way our sale was handled, we were well looked after by Adam & Marcus and the sale went smoothly....
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By: Adam
Feb 06, 2015
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Thank you very much for your comment, just so everyone is aware this is from our vendors Mr and Mrs Capel. Lovely couple wish them well in the future. Adam Watkins ...

“Adam sold our maisonette for much more than we anticipated ......”

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Feb 01,2015
Minithumbup
By: 'Sophie'
Feb 01,2015
4 people found
this helpful
Adam sold our maisonette for much more than we anticipated which meant we had enough money to offer more on the place we wanted. Happy with service, thank you very much ;)...
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Comment on agent fees
Standard fees we were satisfied
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“In my opinion Adam Watkins gave us an accurate valuation ......”

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Jan 06,2015
Minithumbup
By: 'Paul'
Jan 06,2015
4 people found
this helpful
In my opinion Adam Watkins gave us an accurate valuation as to the value of our home, and was confident that he would achieve close to his valuation. He was also confident that our house would sell quickly. His confidence was perfectly justified as we ...
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“They are absolutely fantastic and their sales pitch of pulling ......”

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Nov 11,2014
Minithumbdown
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claire
By: 'MUSHROOM'
Nov 11,2014
6 people found
this helpful
They are absolutely fantastic and their sales pitch of pulling you in and as soon as they take the money you literally never hear from them again. They are a disgrace. Their management service is non existent even though you have paid extra for the ...
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Comment on agent fees
I have paid for a service which they refuse to do.
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“Having looked at properties for some time, different ares and ......”

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Mar 17,2014
Minithumbup
By: 'Carole'
Mar 17,2014
1 people found
this helpful
Having looked at properties for some time, different ares and various agents. The Agents we met through this agent were all very good. We said that we would like to buy through "James Dean" as we felt they took on board our needs and were ...
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“Bit slimy, property had problems, whether they raised them with ......”

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Jan 06,2014
Minithumbdown
By: 'K8tgr8'
Jan 06,2014
2 people found
this helpful
Bit slimy, property had problems, whether they raised them with the seller I'll never know, in the end we just bought the property so we could stop dealing with them, I think they initially over priced it massively too, would not use them or recommend. ...
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What agent could do to change your mind?
Known more about the property they were selling, been more helpful and less money grabbing.
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“We have been renting through james dean for a few ......”

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Aug 29,2013
Minithumbup
By: 'James'
Aug 29,2013
1 people found
this helpful
We have been renting through james dean for a few years now and the service is second to none they have always gone the extra mile to make sure things go smoothly. We highly recommend them for your customer service and for their proffesinal service...
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“Martin did come across as much more competent than the ......”

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May 10,2013
Minithumbdown
By: 'M'
May 10,2013
2 people found
this helpful
Martin did come across as much more competent than the his 'property management' colleagues based at the Reigate office. I was a little annoyed about a number of issues which included being presented with an initial contract with the monthly rent more than we previously ...
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What agent could do to change your mind?
Throughout my short tenancy I came across an alarming number of issues with Kayley (property manager) at the Reigate Office. These included trying to charge me a referencing fee to add my partner as a permitted occupant (despite having previously being told by Stacey that referencing is only needed when adding a new tenant). Kayley also tried to increase my rent liability after vacating the property by claiming that my notice period would need to be longer than stated in the contract. (Again I successfully challenged this). Other issues included trying to get me to sign a twelve month contract when my partner was added as a permitted occupant, which was against my wishes. I feel that at every step of the way mistakes were made, and when I consider the fee's which are charged by James Dean I would expect a much better service delivered by competant persons. Compared to other estate agents which I have dealt with James Dean as an organisation fall well short of the standard of service which I have received elsewhere.
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“I am a new tenant of this Company. My initial ......”

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May 07,2013
Minithumbup
By: 'Richard'
May 07,2013
1 people found
this helpful
I am a new tenant of this Company. My initial impression of Philip and his colleagues has been excellent unlike many other Estate agents I have met. I find the staff extreamely helpful giving information required. I would recommend this Company to any prospective customers...
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“As a co owner of a property business in East ......”

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Apr 25,2013
Minithumbup
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Chantelle
By: 'Jason'
Apr 25,2013
2 people found
this helpful
As a co owner of a property business in East Sussex I am well versed in the various aspects of handling landlords and tenants. Chantelle has been charming, diligent and efficient. I have been kept informed at every step of the process. Chantelle is a ...
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“Chantelle was very friendly and very helpful in organizing me ......”

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Apr 24,2013
Minithumbup
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Chantelle
By: 'Ben'
Apr 24,2013
1 people found
this helpful
Chantelle was very friendly and very helpful in organizing me and my partner to move into our first place together. As it was our first time in renting we had lots of silly little questions to ask but Chantelle was very understanding and explain everything ...
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“Efficient service and very personable staff. Accessible at all tiimes ......”

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Apr 23,2013
Minithumbup
By: 'Julie'
Apr 23,2013
0 people found
this helpful
Efficient service and very personable staff. Accessible at all tiimes and would definitely recommend them to other landords. Would use them again....
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“Always a very prompt reply or response when phoning or ......”

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Apr 23,2013
Minithumbup
By: 'Utting'
Apr 23,2013
0 people found
this helpful
Always a very prompt reply or response when phoning or emailing (very important) and very polite Staff when visiting. We have used James Dean for several years and have had positive results on every occasion. We will be continuing with them in 2013 and (hopefully) beyond....
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“I have been a multiple landlord in Horley for some 30 ......”

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Apr 23,2013
Minithumbup
By: 'Tom'
Apr 23,2013
0 people found
this helpful
I have been a multiple landlord in Horley for some 30 years. Throughout the period I have used agents,Wates,Aces,Choices, Gasgoigne-Pees to name but a few. I can honestly say that the service ,help and courtesy experienced from James Deans in Horley is by ...
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“AVOID THIS AGENT (or any company associated with James Dean (......”

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Apr 17,2013
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James
By: 'Matthew'
Apr 17,2013
7 people found
this helpful
AVOID THIS AGENT (or any company associated with James Dean (Redhill) Limited (James Dean Estate Agents and James Dean Property Maintenance)). Totally unprofessional outfit with a focus purely on taking money from its customers and offering nothing in return, other than an incredibly poor service. ...
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By: JamesDean
Oct 19, 2016
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Matthew, please clarify which property you let via the Horley office so we can look into this further. ...

“I found Martin to be extremely helpful, pleasant and courteous ......”

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Apr 02,2013
Minithumbup
By: 'Peter'
Apr 02,2013
1 people found
this helpful
I found Martin to be extremely helpful, pleasant and courteous in his approach assisting my wife and I find our tenant for our property. We would highly recommend Martin and would certainly use his expertise again....
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“I let my property through James Dean in Reigate. I ......”

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Mar 30,2013
Minithumbup
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Chantelle
By: 'Landlady'
Mar 30,2013
1 people found
this helpful
I let my property through James Dean in Reigate. I found Adam to be super enthusiastic and Chantelle, as property manager to be very positive. They have been very efficient and proactive. Thanks...
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“Have used them for a number of years and have ......”

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Mar 29,2013
Minithumbup
By: 'Valewood'
Mar 29,2013
1 people found
this helpful
Have used them for a number of years and have no complaint. They quickly find a tenant and know how to achieve the best best rental figures taking market conditions into account....
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“Hello I would recommend using James Dean in Horley.Dan ......”

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Mar 28,2013
Minithumbup
By: 'Mr'
Mar 28,2013
1 people found
this helpful
Hello I would recommend using James Dean in Horley.Dan Harvey was very helpful he made a special visit on a sunday to show me a house I was interested in not many people would do that.I'm in my new place and enjoying it ...
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“I am recommending Jamesdean in Horley with an excellent rating. ......”

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Mar 26,2013
Minithumbup
By: 'Mrs'
Mar 26,2013
3 people found
this helpful
I am recommending Jamesdean in Horley with an excellent rating. As a landlord with multiple buy-to-let properties I now use them as my sole agent. They provide a friendly & personal service, and seek the appropriate tenant for each flat/house to ensure a long let ...
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“James Dean were very professional and helpful on all occasions ......”

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Mar 26,2013
Minithumbup
By: 'Miss'
Mar 26,2013
3 people found
this helpful
James Dean were very professional and helpful on all occasions that I dealt with them. Being the first property that I have let they were quick to provide guidance and assistance when needed and Martin took ownership of the letting from start to finish. Our ...
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“I had initially discounted the flat we now rent when ......”

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Mar 26,2013
Minithumbup
By: 'Leese'
Mar 26,2013
1 people found
this helpful
I had initially discounted the flat we now rent when I saw it online, Dan encouraged me to view and we were shown round by another agent. Dan was helpful in allowing my partner to sign the contract earlier then the move day as ge ...
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“I have been a landlord for the last 10 years, and ......”

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Mar 26,2013
Minithumbup
By: 'Fiona'
Mar 26,2013
1 people found
this helpful
I have been a landlord for the last 10 years, and with a very unsatisfactory start with another lettings agent in the town, I used James Dean for the last 7 years. They have been excellent agents and I never have a void period, they find me ...
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“Adam has been extremely professional and on the ball, with ......”

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Mar 25,2013
Minithumbup
By: 'JW'
Mar 25,2013
2 people found
this helpful
Adam has been extremely professional and on the ball, with no question left unanswered during what could have been a very stressful time, as I was moving from a distance away. I would recommend the Reigate branch to anyone looking to move into the area....
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“I found James Dean and especially Martin Duke very helpful, ......”

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Mar 25,2013
Minithumbup
By: 'G'
Mar 25,2013
2 people found
this helpful
I found James Dean and especially Martin Duke very helpful, professional and always available to answer any questions. The office back up staff in Reigate have also been very helpful....
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“I let my property with James Dean through Martin Duke. ......”

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Mar 23,2013
Minithumbup
By: 'Brad'
Mar 23,2013
2 people found
this helpful
I let my property with James Dean through Martin Duke. The service i received from Martin was very professional at all times, when he first came to see me the thing that most impressed me was that he drove to the house in a car ...
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“I think James Dean is excellent. First Martin came down ......”

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Mar 23,2013
Minithumbup
By: 'Frank'
Mar 23,2013
3 people found
this helpful
I think James Dean is excellent. First Martin came down to the property and had a look then told me where I should improve the house. Because that will let your house to be rented out quick. So as they put it on to the ...
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“We have a portfolio of properties all of which are ......”

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Mar 22,2013
Minithumbup
By: 'Ken'
Mar 22,2013
2 people found
this helpful
We have a portfolio of properties all of which are handled by James Dean, Horley. We have used other agents over the years but have used James Dean for about 10 years now as we find them professional at all times and indeed a please to ...
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“I initially called in to James Dean when I was ......”

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Mar 22,2013
Minithumbup
By: 'Patricia'
Mar 22,2013
2 people found
this helpful
I initially called in to James Dean when I was thinking of buying a property for rental in Horley. All the office staff were very friendly, helpful and professional. After purchasing a property I contacted them again and Martin Duke came round to see me ...
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“I have found the staff at James Dean all very ......”

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Mar 22,2013
Minithumbup
By: 'Del'
Mar 22,2013
2 people found
this helpful
I have found the staff at James Dean all very helpful and in particular Martin Duke who has helped me with my tenancy agreements and most times is there at the end of a telephone. I called the other day at 6.30pm for some advice ...
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Vendor Fees

1%+vat

Landlord Fees

10%+vat

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:07 PM by James Honeycutt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:07 PM 03/01/2023 by James Honeycutt

Awards won by James Dean

Regional Awards won by James Dean

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