James Dean
4/5, 143 reviews
79% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
82% lettings fee satisfaction
James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards. show more James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards.

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Latest Reviews

 View all Reviews 143
21st Jan 2024
reviewed by 'David Yates'
“We put the house on the market with James Dean and within a week had a full and final offer ......”
10th Jan 2023
reviewed by 'Julie Breeze'
“I've been a tenant for 7 years managed by James DeanI gave a long list to there property management section (Katie) ......”
10th Aug 2022
reviewed by 'Lucy'
“James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.The property had ......”
5th Aug 2022
reviewed by 'Olu'
“A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance ......”
20th May 2022
reviewed by 'Sophia'
“Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we ......”
25th Sep 2021
reviewed by 'Rockglen Ltd'
“I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £792,000
Lettings 93% 82% £650 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 8 38 15 25 0 14 4 1 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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James Dean Branches (view all 2)
Horley, RH6
Reigate, RH2

“From start to finish we received a really professional service. ......”

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Feb 12,2018
Minithumbup
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By: 'Happy'
Feb 12,2018
3 people found
this helpful
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were ...
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Comment on agent fees
Reasonably priced.
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“We put our property on the market in mid-2016. At ......”

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Feb 12,2018
Minithumbup
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By: 'Jon'
Feb 12,2018
4 people found
this helpful
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential. At the time, we obtained quotations from ...
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Comment on agent fees
James Deans Fees were highly competitive
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“The agents were always very approachable and understanding. We were ......”

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Jan 29,2018
Minithumbup
By: 'Tom'
Jan 29,2018
0 people found
this helpful
The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we ...
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“We have just sold my Dads flat with this agent ......”

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Jan 19,2018
Minithumbup
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Andrew
By: 'Carole'
Jan 19,2018
0 people found
this helpful
We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank you....
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Comment on agent fees
good fees
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“JamesDean were fantastic. They had a professional but approachable attitude ......”

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Jan 11,2018
Minithumbup
By: 'Varun'
Jan 11,2018
0 people found
this helpful
JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'd ...
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“Disgrace of a place!Moved into our rented property and ......”

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Jan 10,2018
Minithumbdown
By: 'Tenant365'
Jan 10,2018
1 people found
this helpful
Disgrace of a place! Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine! Reported a leak in our kitchen which ...
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Comment on agent fees
Bad
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“Buying a second property seemed like a daunting prospect. However, ......”

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Dec 20,2017
Minithumbup
By: 'Patricia'
Dec 20,2017
1 people found
this helpful
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been ...
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Comment on agent fees
Management fees are good
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“We have had a good experience with James Dean over ......”

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Nov 03,2017
Minithumbup
By: 'Jason'
Nov 03,2017
0 people found
this helpful
We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant. Whenever we have an issue, I know I can rely on Marcus to help resolve. ...
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Comment on agent fees
ok
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“We would like to say a massive thank you to ......”

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Oct 26,2017
Minithumbup
By: 'Emma'
Oct 26,2017
0 people found
this helpful
We would like to say a massive thank you to James Dean, and especially to Marcus, who from day one has given excellent service. He was approachable, friendly, reliable and extremely helpful, even after moving in he continues to help if a problem arises. First ...
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Comment on agent fees
Fees were a very reasonable price.
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“Marcus was involved in selling me a flat in Horley. ......”

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Oct 26,2017
Minithumbup
By: 'Dr'
Oct 26,2017
0 people found
this helpful
Marcus was involved in selling me a flat in Horley. He was proactive over issues, wholly professional and attentive to my needs during the process. I cannot fault his help throughout the whole transaction remaining an effective and constant liaison between the Site Developer and ...
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Comment on agent fees
Fees appeared to be negotiable but I did not find them excessive.
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“I originally signed up for a flat in Horley but ......”

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Oct 12,2017
Minithumbup
By: 'Claire'
Oct 12,2017
0 people found
this helpful
I originally signed up for a flat in Horley but it fell through due to the current tennant extending her contract last minuet , I was due to move in , in a weeks time ! Chantelle found me a new place on the spot , now I love ...
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Comment on agent fees
Normal
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“Jamesdean have been managing my properties to let for many ......”

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Oct 12,2017
Minithumbup
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James
By: 'Reigate'
Oct 12,2017
0 people found
this helpful
Jamesdean have been managing my properties to let for many years,I would not choose to use another agency as I appreciate the good service & individual attention each property receives, always dealing promptly with any issues and rarely empty between lets...
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Comment on agent fees
Average fees
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“I would very much recommend James Dean in Horley for ......”

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Oct 11,2017
Minithumbup
By: 'Wendy'
Oct 11,2017
1 people found
this helpful
I would very much recommend James Dean in Horley for an extremely easy.fast and efficient move. We dealt mostly with Chantelle Anderson who was so helpful at every stage and a lovely person too. Definitely would use them again....
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Comment on agent fees
I would say average for Horley
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“We met Dean and Adam on 19 September following a letter ......”

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Sep 28,2017
Minithumbup
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Dean
By: 'Bryan'
Sep 28,2017
1 people found
this helpful
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a ...
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Comment on agent fees
We had a very reasonable deal, below that what I expected.
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“Definitely would not recommend renting the property through these guys. ......”

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Aug 31,2017
Minithumbup
By: 'Anies'
Aug 31,2017
3 people found
this helpful
Definitely would not recommend renting the property through these guys. They only bat for the landlord and do not care about tenants....
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“When mum moved in July we dealt with James Dean ......”

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Aug 29,2017
Minithumbup
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By: 'Rob'
Aug 29,2017
3 people found
this helpful
When mum moved in July we dealt with James Dean for the house mum purchased .. Rob Bailey was amazing and informed us of every step of the move . I would with confidence recommend James Dean . Rob went out of his way to make sure we ...
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Comment on agent fees
Good
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“Having moved many times, I have dealt with numerous agents ......”

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Aug 18,2017
Minithumbup
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By: 'Corinne'
Aug 18,2017
3 people found
this helpful
Having moved many times, I have dealt with numerous agents on both the selling and buying front. I cannot stress enough the 1st class service I received from James Dean. From the day of viewing to completion I felt I was given a personal service ...
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“Not living locally, we chose James Dean as they were ......”

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Aug 06,2017
Minithumbup
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By: 'Diana'
Aug 06,2017
3 people found
this helpful
Not living locally, we chose James Dean as they were 'on the spot', and found Rob Bailey extremely helpful, willing to meet us whenever, and kept us well informed throughout - in fact he provided us with a thoroughly professional, but very friendly, personal service....
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“Marcus and Rob were top class in re-letting my property ......”

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Jul 24,2017
Minithumbup
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By: 'Peter'
Jul 24,2017
1 people found
this helpful
Marcus and Rob were top class in re-letting my property with only a weeks void period. Both replied to my questions very promptly and assisted me in making informed decisions. Thanks to both...
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Comment on agent fees
Agents fees were discussed and agreed with no difficulty. They provide a good overall service.
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“Due to a change in circumstances I needed to rent ......”

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Jul 24,2017
Minithumbup
By: 'Rob'
Jul 24,2017
0 people found
this helpful
Due to a change in circumstances I needed to rent a property at short notice, Marcus and Chantelle helped me with the transition in a very professional way whilst retaining a relaxed and approachable manor. First class service and I would have no hesitation recommending ...
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Comment on agent fees
Reasonable fees for an efficient service.
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“We would like to extend a massive thank you to ......”

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Jul 06,2017
Minithumbup
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By: 'Vernon'
Jul 06,2017
3 people found
this helpful
We would like to extend a massive thank you to James Dean and especially Rob Bailey, who made our house purchasing transaction very smooth and hassle free, no pressure and everything was done in the time we needed it to be done which was limited ...
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Comment on agent fees
N/A
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“I am not local to Horley and had no knowledge ......”

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Jun 27,2017
Minithumbup
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By: 'Janette'
Jun 27,2017
3 people found
this helpful
I am not local to Horley and had no knowledge of which Estate Agent to use when faced with selling my mother's property. I chose James Dean solely on my first meeting with Rob. From the outset I was impressed with his pro-active, professional, friendly ...
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Comment on agent fees
Very competitive
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“We chose James Dean in Horley to represent the sale ......”

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Jun 22,2017
Minithumbup
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By: 'Elizabeth'
Jun 22,2017
3 people found
this helpful
We chose James Dean in Horley to represent the sale of our property on the strength of the initial contact we had with Rob Bailey. From the very start, it was clear that he knew the area intimately and had the kind of experience which ...
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Comment on agent fees
Very competitive.
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“James Dean and Robert in particular have been exceptional in ......”

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Jun 21,2017
Minithumbup
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By: 'Hurstland'
Jun 21,2017
3 people found
this helpful
James Dean and Robert in particular have been exceptional in their interaction with us during our sale. They were spot on with their guidance on the sale price as well as their ability to understand the house and our own situation. Rob is great to ...
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Comment on agent fees
Reasonable and worth every penny
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“Firstly, I would like to say what excellent customer service ......”

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Jun 15,2017
Minithumbup
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By: 'Paul'
Jun 15,2017
3 people found
this helpful
Firstly, I would like to say what excellent customer service Rob has given me. He is professional, approachable, proactive and constantly keeping myself up to date during our sale and purchase. I feel that he went above his role in assisting me and my family ...
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Comment on agent fees
N/A
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“We rented our property through James Dean in Horley! We ......”

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Jun 14,2017
Minithumbup
By: 'Louise'
Jun 14,2017
0 people found
this helpful
We rented our property through James Dean in Horley! We visited the property and fell in love with it straight away! Chantelle showed us around and from start to finish she was fabulous! I had lots of questions and she answered them all! She even ...
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Comment on agent fees
I thought the referencing fees were quite expensive but I think that is fairly standard across the board.
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“I have been renting for the past 12 years in the ......”

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Jun 14,2017
Minithumbup
By: 'I.'
Jun 14,2017
0 people found
this helpful
I have been renting for the past 12 years in the UK and this is the first time I felt totally satisfied with the letting agent's services. I would like to pass on my thanks to Chantelle who has been excellent throughout the whole process, from ...
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Comment on agent fees
Fees were at an acceptable level and totally worth it for the experience we had.
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“Instructed James Dean, or more importantly Rob, to sell my ......”

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Jun 14,2017
Minithumbup
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By: 'Tracy'
Jun 14,2017
3 people found
this helpful
Instructed James Dean, or more importantly Rob, to sell my property based on his performance during the purchase of our current property, which was carried out some months before. His performance was consistent with our expectations. Communication and follow ups, where necessary, were both excellent. ...
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Comment on agent fees
Agents Fees were agreed upfront and were highly competitive.
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“I found James Dean estates to be on the ball ......”

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Jun 14,2017
Minithumbup
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By: 'V'
Jun 14,2017
3 people found
this helpful
I found James Dean estates to be on the ball when it came to purchasing our house. There was an unusually lengthy conveyancing process which was stressfull but Rob was happy to step in and assist where possible to keep the momentum up. Would definately ...
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“We were looking to rent a home and found a ......”

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Mar 20,2017
Minithumbup
By: 'Adrian'
Mar 20,2017
0 people found
this helpful
We were looking to rent a home and found a property we loved at James Dean. We were going away on holiday just a week or two before we needed to move in but even though we were in the Dominican Republic, Chantelle was brilliant. ...
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Comment on agent fees
Fair
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Vendor Fees

1%+vat

Landlord Fees

10%+vat

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:07 PM by James Honeycutt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:07 PM 03/01/2023 by James Honeycutt

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