James Dean
4/5, 143 reviews
79% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
82% lettings fee satisfaction
James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards. show more James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards.

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Latest Reviews

 View all Reviews 143
21st Jan 2024
reviewed by 'David Yates'
“We put the house on the market with James Dean and within a week had a full and final offer ......”
10th Jan 2023
reviewed by 'Julie Breeze'
“I've been a tenant for 7 years managed by James DeanI gave a long list to there property management section (Katie) ......”
10th Aug 2022
reviewed by 'Lucy'
“James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.The property had ......”
5th Aug 2022
reviewed by 'Olu'
“A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance ......”
20th May 2022
reviewed by 'Sophia'
“Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we ......”
25th Sep 2021
reviewed by 'Rockglen Ltd'
“I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £792,000
Lettings 93% 82% £650 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 8 38 15 25 0 14 4 1 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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James Dean Branches (view all 2)
Horley, RH6
Reigate, RH2

“We put the house on the market with James Dea......”

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Jan 21,2024
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By: 'David Yates'
Jan 21,2024
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We put the house on the market with James Dean and within a week had a full and final offer at above the expected price. From beginning to end Rob Bailey handing the marketing, sales and liaison very professionally and we were able to exchange ...
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“I've been a tenant for 7 years managed by Jam......”

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Jan 10,2023
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Katie
By: 'Julie Breeze'
Jan 10,2023
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I've been a tenant for 7 years managed by James Dean I gave a long list to there property management section (Katie) yesterday and next the next day I've had two guys in my flat sorting everything I can't recommend James Dean enough, I'm so impressed. ...
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“GDPR Violation & Fraud...”

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Aug 10,2022
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Kayley
By: 'Lucy'
Aug 10,2022
0 people found
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James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage. The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for ...
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“A fantastic Estate agent with an excellent cu......”

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Aug 05,2022
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By: 'Olu'
Aug 05,2022
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A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance and confidence imbibed in their service goes a long way. I will recommend them to anyone anytime. Good job JamesDean. Keep it Up. You're the ...
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“Renters beware. (and, good landlords)...”

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May 20,2022
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By: 'Sophia'
May 20,2022
1 people found
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Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we heard when we were in the branch when two members of staff were talking between themselves - if this is an agency you want to ...
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“When you are glad you have an agent looking after you...”

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Sep 25,2021
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Kayley
By: 'Rockglen Ltd'
Sep 25,2021
0 people found
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I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my letting, going above and beyond to help me with a tricky end of Tenancy. Always available, common sense professional advice, quick intervention and proper manners ...
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“Excellent Service!...”

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Sep 02,2021
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By: 'David'
Sep 02,2021
0 people found
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Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, honest and patient and didn’t pressure us at any point. We would definitely recommend and will contact James Dean in the future when we ...
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“Without doubt the worse estate agents in the ......”

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Jul 30,2021
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By: '..'
Jul 30,2021
1 people found
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Without doubt the worse estate agents in the whole area. Never use them. Corruption in Reigate branch in regards to sales. When sale is already to go thru they decide to pull the plug. The excuse they used was caught out by the purchasing team. ...
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By: JamesDean Ltd
Aug 05, 2021
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We have NO record of any transaction whereby these events have happened! These comments are slanderous, any transaction of late that has not proceeded is certainly not our doing. Thanks, Mr No Name for your review!! ...

“I've been a customer of James Dean Reigate br......”

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Feb 24,2021
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By: 'L J MCCORMACK'
Feb 24,2021
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I've been a customer of James Dean Reigate branch of 3 years now, and I can't speak highly enough of their team. Very helpful and flexible. They have made my time with them a happy experience all round. 5 stars....
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“I sold my house through James Dean. Kathryn ......”

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Jul 14,2020
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By: 'Donna'
Jul 14,2020
0 people found
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I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a great team, including Rob and James....
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“Excellent local Estate Agents...”

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May 21,2020
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James
By: 'gabriel'
May 21,2020
0 people found
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We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be the most excellent choice. They have never failed to give us less than 100% effort and expertise. Shortly, we will be no longer letting our flats ...
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“Another smooth letting property move to James Dean...”

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Mar 16,2020
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Tom
By: 'Di'
Mar 16,2020
0 people found
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Thanks to all the staff at Reigate for another smooth transition of one of our properties to James Dean letting management. Very professionally executed with no disruption to the current tenant. Very satisfied....
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“Avoid these money grabbers...”

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Jan 11,2020
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By: 'I'
Jan 11,2020
5 people found
this helpful
We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen. There are many examples of how we feel robbed for every last ...
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“I found Lauren to be very friendly and profes......”

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Jan 03,2020
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Lauren
By: 'Joanna'
Jan 03,2020
0 people found
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I found Lauren to be very friendly and professional. She was an excellent communicator, whenever I needed her she was quick to respond every time. I will recommend JamesDean every time....
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“The whole renting experience was quick and ea......”

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Dec 18,2019
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Tom
By: 'Charlotte'
Dec 18,2019
0 people found
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The whole renting experience was quick and easy. Tom knew from our reaction to the first two properties what we would like and helped advise us. He was the one who recommended the house we eventually ended up with. He was very helpful answering my ...
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“I am extremely grateful to Tom, Andrew and al......”

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Nov 26,2019
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Andrew
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Tom
By: 'Andy'
Nov 26,2019
0 people found
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I am extremely grateful to Tom, Andrew and all the 'backroom' staff for their valuable help with a our property, and finding great new ones for me. I would certainly recommend these guys whether you are letting or renting....
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“JamesDean found me my perfect home. Tom and ......”

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Nov 22,2019
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Tom
By: 'Mr'
Nov 22,2019
0 people found
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JamesDean found me my perfect home. Tom and the lettings team found me my perfect home quickly and with ease. I needed to move fairly swiftly and their no hassle approach helped reduce the stress of moving home. Everything was done according to my requirements. ...
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“Andrew at James Dean Estate Agents Reigate wa......”

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Oct 15,2019
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Andrew
By: 'George'
Oct 15,2019
0 people found
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Andrew at James Dean Estate Agents Reigate was very responsive and helpful throughout the whole process from start to finish. We would highly recommend....
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“Genuinely unpleasant to deal with...”

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Aug 29,2019
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By: 'Horley1'
Aug 29,2019
2 people found
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Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great. However, I would never again come to James ...
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“Very poor lettings experience - avoid!...”

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May 12,2019
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By: 'Reigate'
May 12,2019
0 people found
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Extremely disappointing experience with their lettings team. Poor, rude and occasionally threatening communication, have since found out that we were being told different things to what the tenants were reporting. Could never get straight answers from them. Often statements were incorrect, so we couldn't trust ...
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“Life saver...”

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Mar 14,2019
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By: 'Jessica'
Mar 14,2019
0 people found
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I just wanted to say how incredible James Dean, but especially Chantelle, was with us finding, securing and moving us in to our new property. From day one Chantelle stayed in constant contact with us answering any questions we had (which were a lot as ...
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“Efficient service...”

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Mar 11,2019
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By: 'Victoria'
Mar 11,2019
0 people found
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We recently Let a property through James Dean, Horley the process was efficiently managed by Chantelle. We were kept fully informed of the progress and it was a seamless move....
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“Excellent service...”

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Feb 18,2019
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By: 'Abbie'
Feb 18,2019
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We had previously had a bad experience with Choices. However it was a totally different experience here, Chantelle was excellent....
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Comment on agent fees
Reasonable
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“First class service from James Dean...”

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Jan 21,2019
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By: 'Trevor'
Jan 21,2019
1 people found
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We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey. We feel that Robert exceeded all our expectations throughout the entire process and was instrumental in securing our dream retirement ...
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Comment on agent fees
We found the fees to be very competitive for such an excellent service.
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“Let Down Again by James Dean...”

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Dec 19,2018
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By: 'Furious'
Dec 19,2018
0 people found
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Have been let down again by James Dean for their mis-management of my SECOND set of tenants in my flat in Reigate. They are just not taking care of my flat & allowing my new tenants to cause further damage. Cost me more in damage than ...
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Comment on agent fees
For what it has cost me, fees could have been reduced more.
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“Mismanagement of my flat...”

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May 14,2018
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By: 'Let'
May 14,2018
0 people found
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While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. ...
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Comment on agent fees
Looking at this now, I was conned for their mismanagement and very let down.
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“Thank you so so much!...”

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Apr 30,2018
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By: 'Miss'
Apr 30,2018
0 people found
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I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank you!!...
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“Unfair Business Practices...”

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Apr 18,2018
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Paula
By: 'Unhappy'
Apr 18,2018
2 people found
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Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, never ...
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“5 star service...”

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Apr 13,2018
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By: 'Paul'
Apr 13,2018
0 people found
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James Dean were unlike other estate agents used previously, as they really do work for the customer. This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look ...
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Comment on agent fees
Competitive fees
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“First class service...”

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Apr 13,2018
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By: 'David'
Apr 13,2018
0 people found
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Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required it....
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Comment on agent fees
Does not apply as we were buying.
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Vendor Fees

1%+vat

Landlord Fees

10%+vat

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:07 PM by James Honeycutt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:07 PM 03/01/2023 by James Honeycutt

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