Directors Jim Bacon NAEA & James Brock NAEA along with their team bring a combined industry experience of nearly 200 years, having dealt with all areas of the property industry throughout Sussex. Being members of Propertymark & client money protection regulatory bodies ensures professionalism and accountability. This along with having a first class ...
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Directors Jim Bacon NAEA & James Brock NAEA along with their team bring a combined industry experience of nearly 200 years, having dealt with all areas of the property industry throughout Sussex. Being members of Propertymark & client money protection regulatory bodies ensures professionalism and accountability. This along with having a first class reputation is at the forefront of their core values.
They believe they can bridge the gap between online & traditional high street agents whilst offering bespoke packages & fee structures tailored to individual needs.
James & James offer individually customised services. They understand that everyone's reasons for selling and letting are unique, and offer a fee structure that at no point compromises the level of service you receive, but is geared to be flexible, affordable and fair.
Video tours, quality photographs, floorplans and marketing across all the major property sites comes as standard regardless of the marketing package you opt for. Customer engagement has been totally embraced using the latest industry technology.
They believe they can bridge the gap between online & traditional high street agents whilst offering bespoke packages & fee structures tailored to individual needs.
James & James offer individually customised services. They understand that everyone's reasons for selling and letting are unique, and offer a fee structure that at no point compromises the level of service you receive, but is geared to be flexible, affordable and fair.
Video tours, quality photographs, floorplans and marketing across all the major property sites comes as standard regardless of the marketing package you opt for. Customer engagement has been totally embraced using the latest industry technology.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
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Review statistics
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| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- BN11
Address
119 George V Avenue
Worthing,Worthing
Sussex
BN11 5SA
01903 958770
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
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Latest Properties
No Properties
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 21/05/2024, 2:56 PM by Jo WoodComplaints Procedure
James & James Estate Agents LTD
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
· We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
· We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
· If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
· We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
· If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
[email protected]
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 1:56 PM 21/05/2024 by Jo Wood
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
· We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
· We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
· If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
· We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
· If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
[email protected]
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
