99% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management
show more
Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management
Latest Reviews
View all Reviews 204
17th Oct 2024
reviewed by 'Yuli'
10th Jan 2024
reviewed by 'Luiza'
4th Jan 2024
reviewed by 'Sean'
7th Dec 2023
reviewed by 'Roshan de Silva'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £180,000 | £1,020,000 |
| Lettings | 100% | 99% | £700 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 28 | 1 | 88 | 0 | 57 | 1 | 6 | 0 |
Areas covered
- SW16
- Norbury
- SW2
- Mitcham
- CR7
- Streatham
- CR4
- Thornton Heath
Address
1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Jan 27,2017
Jan 27,2017
4
people found
this helpful
this helpful
Caroline was so helpful and the communication was great through the whole process, would highly recommend James Alexander!
Excellent service provided by Caroline when we purchased our house....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 07,2016
Dec 07,2016
4
people found
this helpful
this helpful
Ken and his team assisted in the sale of my property in Norbury that has recently completed. The sale was far from easy and further complicated by Brexit and other changes but we achieved a fair price and despite the ups and downs Ken and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2016
Nov 15,2016
5
people found
this helpful
this helpful
Great customer service from Caroline. An absolute pleasure to buy a property off as she new exactly what we wanted, she was helpful and efficient....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2016
Nov 04,2016
4
people found
this helpful
this helpful
Wonderful team. I have been with James Alexander for 4 years and they have been supportful throughout. I would highly recommend!!...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Nov 02,2016
Nov 02,2016
2
people found
this helpful
this helpful
Caroline has been nothing but helpful throughout the process especially knowing we were first time buyers. She also went out of her way after the contracts were exchanged to ensure our move went well and that we were settling in ok. She was also very ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2016
Oct 30,2016
4
people found
this helpful
this helpful
When my wife and I decided to sell our home of 38 years we were apprehensive and uncertain as to how to proceed. We had valuations from three different estate agents and we both decided with little hesitation to go with James Alexander.
Ken's professionalism and ...
read full review
read full review
Comment on agent fees
The fees were fair for the work involved
Was this helpful?
Yes
Yes
Oct 25,2016
Oct 25,2016
2
people found
this helpful
this helpful
Kelly, she such a lovely,wonderful and caring person I ever know. with very good customer service keep it up...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Oct 21,2016
Oct 21,2016
1
people found
this helpful
this helpful
Kelly has always been helpful and always tries to fix the issues that arise, would recommend her to anybody.
Her mannerism and enthusiasm will help you resolve the problems you have. she has a good knowledge of the area and its people....
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Oct 14,2016
Oct 14,2016
1
people found
this helpful
this helpful
This is the 2nd time Kelly has found a property for us. We have stuck gold both times and view Kelly as our lucky charm!
She's is forever professional and helpful but above all is always smiling and trying her best for us.
We really ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 14,2016
Oct 14,2016
2
people found
this helpful
this helpful
Both Caroline and Jack are very helpful with regards to buying a property and letting. Both are very professional and kind, they will make you feel at ease too. Also they both work very efficiently and meets their clients needs the best they possibly can ....
read full review
read full review
Comment on agent fees
agent fees are good
Was this helpful?
Yes
Yes
Oct 12,2016
Oct 12,2016
1
people found
this helpful
this helpful
We have now purchased our first house with James Alexander and we could have not been happier with their service. Caroline looked after us from the very beginning until the end and has been a real mentor and always a big support for us. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2016
Oct 12,2016
2
people found
this helpful
this helpful
We were really impressed by the service we received buying through James Alexander. They were honest, reliable and very helpful, even letting us come back to view the house and measure up on a few occasions whilst the sale progressed. Everyone we dealt with at ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2016
Oct 11,2016
1
people found
this helpful
this helpful
Ken and Caroline were a dream to deal with. Having previously dealt with large chain estate agents who employ slimey salesmen with no knowledge of the property market it was a refreshing change to receive old school service and genuine local knowledge.
They gave us ...
read full review
read full review
Comment on agent fees
Very reasonable. Cheaper than most large chains.
Was this helpful?
Yes
Yes
Oct 10,2016
Oct 10,2016
1
people found
this helpful
this helpful
I have used James Alexander to manage the rental of my flat for the past 8 years and have just used them to deal with the subsequent sale. As a letting agent I can't fault them. I always receive excellent service with any issues dealt with ...
read full review
read full review
Comment on agent fees
Always provided at a fair price without the need to haggle. When you consider the high quality of service provided the fees represent excellent value for money
Was this helpful?
Yes
Yes
Oct 07,2016
Oct 07,2016
1
people found
this helpful
this helpful
James Alexander proved to be an exceptional estate agent. The service was efficient from the valuation to completion. There were many challenges in the chain. Caroline was amazing! She was supportive, positive, patient with us, kept us informed and did everything she could to secure ...
read full review
read full review
Comment on agent fees
The fees were reasonable.
Was this helpful?
Yes
Yes
Oct 03,2016
Oct 03,2016
1
people found
this helpful
this helpful
My first contact with James Alexander was with Ken Hume. I was impressed with his obvious knowledge and experience and he gave me honest, informed advice about renting or selling the property. The property was then marketed after Jack had taken professional photos.
Caroline then ...
read full review
read full review
Comment on agent fees
Fees were discussed prior to the property going on the market. The agreed fees were then paid at completion
Was this helpful?
Yes
Yes
Sep 23,2016
Sep 23,2016
1
people found
this helpful
this helpful
Consistent, charismatic long-term excellence
I am always curious about what makes an organisation successful and James Alexander is a perfect example. The long established history, professional and friendly team, expert knowledge and fair and honest negotiating skills or their open and transparent approach. It is ...
read full review
read full review
Comment on agent fees
Entirely reasonable. Very fair.
Was this helpful?
Yes
Yes
Aug 23,2016
Aug 23,2016
1
people found
this helpful
this helpful
Helpful, courteous and professional. Thanks for all you have done to help us over the past five years as a tenant....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2016
Apr 11,2016
1
people found
this helpful
this helpful
We could not have asked for a better service from Ken at James Alexander. Not often you get an Agent that goes above and beyond what they should do, however, Ken was always there as and when required. A very professional service from start to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 07,2016
Apr 07,2016
1
people found
this helpful
this helpful
I've been working with the James Alexander team for over 10 years and the relationship ended with a great quick processed flat sale. The team are very professional and quick to reply to emails/calls. It's been a pleasure....
read full review
read full review
Comment on agent fees
Fees are as per the market rate
Was this helpful?
Yes
Yes
Apr 06,2016
Apr 06,2016
1
people found
this helpful
this helpful
I have used James Alexander for over ten years to let my property and recently to sell it. I can only rate two staff members on this but I would give 5 stars to every member of staff I have dealt with if I could. Polite, ...
read full review
read full review
Comment on agent fees
Very competitive.
Was this helpful?
Yes
Yes
Apr 05,2016
Apr 05,2016
1
people found
this helpful
this helpful
Fantastic agents , very professional and understanding of ones commitment and time frames , special thank you to caroline , you was fantastic ....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2016
Mar 25,2016
1
people found
this helpful
this helpful
I have had a brilliant experience with James Alexander, in particular with the agent that handled our purchase - Caroline. She was brilliant from start to finish, dealing with a particularly sensitive situation with care and attention. I was so impressed with Caroline and James ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 07,2016
Mar 07,2016
1
people found
this helpful
this helpful
James Alexander is an estate agent I have used, for more than 20 years. They are an honest and trustworthy agents who really care about their customers, hence why I have chosen to use them when dealing with properties.
I met Ken Hume in 1992 after asking ...
read full review
read full review
Comment on agent fees
This commission rates are very good in comparison to other agents, such as Barnard Marcus who charge at least an extra 1%
Was this helpful?
Yes
Yes
Feb 20,2016
Feb 20,2016
0
people found
this helpful
this helpful
Caroline was a pleasure to deal with during our purchase. Not at all pushy like other agents we encountered. Very good experience....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2016
Feb 06,2016
0
people found
this helpful
this helpful
We have just purchased a property through James Alexander and have to say they were by far the most honest, straightforward, professional, communicative and caring estate agents Ive ever come across, and I think I viewed with and contacted just about every estate agents in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2016
Jan 14,2016
0
people found
this helpful
this helpful
Caroline is one in a million. She kept in regular contact during my sale, she was the go between the purchaser and two solicitors on quite a few occasions. Nothing was too much trouble for her.
Kit was also brilliant when Caroline was not available....
read full review
read full review
Comment on agent fees
Fees were very reasonable.
Was this helpful?
Yes
Yes
Jan 07,2016
Jan 07,2016
1
people found
this helpful
this helpful
Barnard marcus wasted 6 months of my time after 2 failed sales went to James alexander and within 48hrs they had my house sold for 20k more
Caroline was absolutely amazing...
read full review
read full review
Comment on agent fees
Very very Good and they deserve every penny and more
Was this helpful?
Yes
Yes
Dec 11,2015
Dec 11,2015
1
people found
this helpful
this helpful
I have used JA for property search and now as landlord. I have been using their service for over 3 years. What sets JA miles apart from other agencies are:
(1) honest and accurate, real-world information given to customers, unlike many other agency who will give you ...
read full review
read full review
Comment on agent fees
Very competitive.
Was this helpful?
Yes
Yes
Nov 24,2015
Nov 24,2015
0
people found
this helpful
this helpful
My boyfriend and I are really happy with our purchase with James Alexander Estate Agents. Caroline especially was really helpful all along the way, and always kept us up to date with what was going on, so a big thanks to her we got the ...
read full review
read full review
Was this helpful?
Yes
Yes
Caroline
(112)
Ken
(94)
Ewa
(30)
Kelly
(26)
Jack
(17)
Zahra
(6)
James
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume
Best Estate Agent in SW16 
Best Estate Agent in SW16 
Best Estate Agent in SW16 
