99% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management
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Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management
Latest Reviews
View all Reviews 204
17th Oct 2024
reviewed by 'Yuli'
10th Jan 2024
reviewed by 'Luiza'
4th Jan 2024
reviewed by 'Sean'
7th Dec 2023
reviewed by 'Roshan de Silva'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £180,000 | £1,020,000 |
| Lettings | 100% | 99% | £700 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 28 | 1 | 88 | 0 | 57 | 1 | 6 | 0 |
Areas covered
- SW16
- Norbury
- SW2
- Mitcham
- CR7
- Streatham
- CR4
- Thornton Heath
Address
1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Sep 06,2017
Sep 06,2017
2
people found
this helpful
this helpful
We have used James Alexander for lettings since they started and would not go to anyone else. As Landlords we always receive good advice and help in all aspects of lettings....
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Comment on agent fees
acceptable
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Aug 31,2017
Aug 31,2017
3
people found
this helpful
this helpful
From our very first contact with EVA Boczar at James Alexander to arrange a viewing for a property i saw online , there after dealing with Caroline Rollins from making the offer who has been very friendly, knowledgeable and extremely efficient.
We were well advised and ...
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Aug 31,2017
Aug 31,2017
3
people found
this helpful
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Better than any agency I have ever dealt with! You have all been brilliant. A big thank you especially to Caroline! You are a star!...
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Comment on agent fees
What was expected.
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Aug 24,2017
Aug 24,2017
4
people found
this helpful
this helpful
I have used James Alexander to rent out my property for the past 7 years. I have found them to be very professional in finding the right tenants and also managing my property. I would highly recommend them....
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Comment on agent fees
Good
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Aug 24,2017
Aug 24,2017
3
people found
this helpful
this helpful
Easily the best agent I have rented from Kelly Burgess and Zara Siddiqui have been really helpful and sorted some tricky maintenance issues out for me. No issues and much respect....
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Comment on agent fees
Good.
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Aug 22,2017
Aug 22,2017
3
people found
this helpful
this helpful
Caroline was an absolute star from the start to finish of the purchase of our first property. It proved to be quite a difficult conveyance for a number of external reasons, nonetheless Caroline remained proactive and was happy to chase the relevant parties whenever necessary (...
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Aug 09,2017
Aug 09,2017
3
people found
this helpful
this helpful
I would highly recommend James Alexander estate agency. I've been very impressed and happy with Kelly Burgess service , she does all paperwork very easy and responsible , very reliable person !!! The team too provided outstanding service.. Thank you All. Nikki x...
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Aug 07,2017
Aug 07,2017
4
people found
this helpful
this helpful
kelly, Caroline and Ken and Zara are all very professional, friendly and helpful. always willing to go any length to offer assistance. I would highly recommend this branch to anyone...
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Comment on agent fees
Good
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Aug 04,2017
Aug 04,2017
4
people found
this helpful
this helpful
Kelly is fantastic. She works so hard for me and is always professional and reliable. I really could not hope for anyone better. Kelly always goes out of her way for me and really looks after me....
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Comment on agent fees
Very reasonable.
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Aug 04,2017
Aug 04,2017
3
people found
this helpful
this helpful
I have only dealt with Kelly from the Norbury office.
I found her extremely helpful from meeting her on my first viewing of my new home. The whole process ran smoothly and she was always on hand to answer any queries . Since moving in I've ...
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Comment on agent fees
I think good but never dealt with an agency before
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Aug 04,2017
Aug 04,2017
2
people found
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I can't fault James Alexander as agents for a property we have. They are excellent communicators, get on with the job and leave us stress free! Both Ken and Caroline are super but so is everyone in the office, always answering the phone promptly and ...
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Comment on agent fees
The fees are very reasonable.
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Aug 03,2017
Aug 03,2017
3
people found
this helpful
this helpful
I have always found Zara helpful, and courteous,and ready to deal with all the legal stuff, whenever a problem arises....
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Comment on agent fees
Fees negotiable, and happy with the service.
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Aug 03,2017
Aug 03,2017
1
people found
this helpful
this helpful
A very warm welcome and atmosphere awaits you on your arrival, along with an amazing friendly and helpful staff. A pleasure to do business with....
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Comment on agent fees
Very reasonable
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Jun 24,2017
Jun 24,2017
5
people found
this helpful
this helpful
Caroline makes every impossible purchase possible. She was informative every step of the way and was very encouraging.
Ewa was brilliant very knowledgeable about the properties she was showing me.
thanks to this great team am in my lovely house....
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Comment on agent fees
N/A am a buyer
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Jun 23,2017
Jun 23,2017
4
people found
this helpful
this helpful
Kelly is an excellent estate agent, alays doing her best to meet the needs and requirements of her customers, I know this as she always does that with me which in fact I believe it's very important.
Also, as one of Kelly's customers I can ...
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Comment on agent fees
Kelly is for sure the best estate agent and she is always trying to meet with her customers expectations by providing the best customer service ever.
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Jun 19,2017
Jun 19,2017
2
people found
this helpful
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Both been very helpful in every step of the way, if we needed something explaining both were happy to do so...
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Comment on agent fees
Very professional
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May 30,2017
May 30,2017
2
people found
this helpful
this helpful
Everyone at James Alexander was highly professional regarding their approach to the management of the property I rented. All staff were friendly, helpful and cooperative throughout my 9 year tenancy....
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Comment on agent fees
The fees were reasonable and fair.
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Apr 04,2017
Apr 04,2017
2
people found
this helpful
this helpful
The service was brilliant from start to finish .Caroline looked after us and took care of all our issues straight away
Thank you...
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Comment on agent fees
Very reason especially when you compare to other agents
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Apr 03,2017
Apr 03,2017
3
people found
this helpful
this helpful
Offered competitive sale price compared to others which we achieved, competitive commission and very personal, committed service. The photos too really capture the property well and helped to get offers really quickly. Booking arrangement for viewings were well handled too. Good service all round....
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Comment on agent fees
The agents fees were a deal clincher for us. Later others said they would have offered the same. But they hadn't at the time. Fee plus sale price suggested & sale strategy mattered to us.
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Mar 27,2017
Mar 27,2017
3
people found
this helpful
this helpful
Wonderful people , they help to choice a fit flat house for you , very kind persons . I will recommend this agency for all my friends...
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Mar 24,2017
Mar 24,2017
1
people found
this helpful
this helpful
James Alexander leased my property for a number of years. The tenancy was set up professionally, with a long-term tenant. They were always friendly to deal with and Ken was the most effective and helpful to deal with bigger issues. However, it was frustrating often ...
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Comment on agent fees
Good. Would pay more for an even better service.
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Mar 23,2017
Mar 23,2017
4
people found
this helpful
this helpful
Caroline has been an absolute delight to deal with. Throughout the process, she has always made herself available and responded to my queries with care and concern. She is very supportive and happy to chase on your behalf, which has been a massive help for ...
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Comment on agent fees
This was for onward purchase so fees not applicable to us.
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Mar 15,2017
Mar 15,2017
4
people found
this helpful
this helpful
Having recently let a property through James Alexander, I felt them to be very helpful and received a great service from Kelly and Zara. I would highly recommend them...
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Mar 14,2017
Mar 14,2017
4
people found
this helpful
this helpful
Hi I have been a customer of James Alexander for a while and have started to transfer my portfolio over to them.
Ken and his team are absolutely wonderful and the best review I can say is they do exactly what it says on the ...
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Comment on agent fees
Fees are very reasonable and explained up front, no hidden extras. GOOD.
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Mar 10,2017
Mar 10,2017
4
people found
this helpful
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Ewa is very professional and very friendly. I would highly recommend her to anyone using this agency for her efficiency....
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Comment on agent fees
Good
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Mar 10,2017
Mar 10,2017
4
people found
this helpful
this helpful
Both Ewa and Zahra are very professional and kind.
Ewa was very helpful in all the letting process managing everything in a easiest and quick way.
Zahra was very helpful in trying to fix some problems with the property when we moved.
In general all ...
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Mar 09,2017
Mar 09,2017
3
people found
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this helpful
We used James Alexander for our Dads house as we were selling re probate so very upsetting. Ken and Caroline could not have been kinder. The sale became a nightmare because of the buyer and Caroline kept on top of it the whole way through. ...
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Comment on agent fees
Good
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Feb 03,2017
Feb 03,2017
4
people found
this helpful
this helpful
Caroline was a pleasure to deal with throughout the entire buying process.
She was honest and kept us updated at every stage of our purchase and we couldn't be happier with the final result....
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Jan 30,2017
Jan 30,2017
4
people found
this helpful
this helpful
Very helpful with excellent local knowledge, the entire team helped us get the sale we wanted at a price close to what we were hoping for. They also assisted brilliantly with a planning issue that needed resolving before completion....
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Comment on agent fees
Fees were the lowest offered by a traditional estate agent, not sure how sustainable a model it is with increasing online competitors offering much lower though.
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Jan 30,2017
Jan 30,2017
2
people found
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this helpful
We had a really tricky sale due to the changes in stamp duty and the Brexit uncertainty. Without James Alexander's support we would probably have given up hope after two buyers fell through at a late stage. Thanks to their perseverance, timely advice and unstinting ...
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Caroline
(112)
Ken
(94)
Ewa
(30)
Kelly
(26)
Jack
(17)
Zahra
(6)
James
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume
Best Estate Agent in SW16 
Best Estate Agent in SW16 
