99% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management
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Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management
Latest Reviews
View all Reviews 204
17th Oct 2024
reviewed by 'Yuli'
10th Jan 2024
reviewed by 'Luiza'
4th Jan 2024
reviewed by 'Sean'
7th Dec 2023
reviewed by 'Roshan de Silva'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £180,000 | £1,020,000 |
| Lettings | 100% | 99% | £700 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 28 | 1 | 88 | 0 | 57 | 1 | 6 | 0 |
Areas covered
- SW16
- Norbury
- SW2
- Mitcham
- CR7
- Streatham
- CR4
- Thornton Heath
Address
1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Mar 26,2020
Mar 26,2020
0
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Ken, Jack, Zara, Caroline and the rest of the James Alexander Team have been brilliant over the last 7/8 years not just with the rental of our property especially during difficult circumstances but also when we put our property up for sale. We were able to ...
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Feb 21,2020
Feb 21,2020
1
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We did the footwork up and down the high street and invited all and sundry to appraise our house. During this process I encountered various approaches and styles. For us knowledge of the area and catering to our requirements made us choose Ken and his ...
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Feb 21, 2020
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Thank you for your kind words Kelvin it was a pleasure dealing with you ...
Feb 16,2020
Feb 16,2020
1
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We had an excellent experience using James Alexander from start to finish. From being shown around the property by Ken, who was very relaxed and patient, to being guided through the process by Caroline who was exemplary and always responded quickly, we felt the process ...
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Jan 17,2020
Jan 17,2020
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Professional and accessible company
Spot on with valuation
Highly recommend if your buying or selling in Streatham area
Efficient service with good communication from both Jack and Ewa....
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Aug 03,2019
Aug 03,2019
2
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The team at James Alexander were fantastic throughout the entire process. From coming to value the house, throughout the various viewings and negotiating stages, through to exchange and completion, I felt completing reassured that they were working to deliver the best outcome. The team were ...
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Jul 18,2019
Jul 18,2019
2
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James Alexander are a loyal, honest and very respectable Agency. I don’t think I would ever use another Estate Agent. Ken and the Team have managed and looked after our families properties for years, they are so helpful and they go above and beyond ...
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May 18,2019
May 18,2019
2
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Professional, honest, friendly and extremely reliable. Can't thank both Ken and Caroline enough for their excellent support throughout what was a very difficult time for the family.
I was kept extremely well informed of the progress of the sale of the property and any queries ...
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Comment on agent fees
Very reasonable given the service provided
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Apr 13,2019
Apr 13,2019
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From the valuation visit to exchanging contracts James Alexander have been an absolute pleasure to work.
All communication has been clear, useful and timely, and we have felt very well looked after throughout the whole process.
This was our third attempt at selling our property ...
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Comment on agent fees
Good. They were open to negotiation and we were happy with the commission agreed.
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Nov 12,2018
Nov 12,2018
1
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I loved the service they were prompt and answered every email and every query imaginable, during our process we had a few delays but Caroline was there to reassure all the way through. amazing estate agents would highly recommend....
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Nov 08,2018
Nov 08,2018
1
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We viewed several properties with James Alexander before offering and completing on a house in the local area. From the first viewing with Caroline, my husband was convinced we would end up buying through them! They were by far the best agents we viewed with (...
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Nov 01,2018
Nov 01,2018
0
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I chose James Alexander as they're not part of a large chain. I definitely got the service I would hope for from a local company. Everyone was pleasant and efficient and there was good communication throughout. In particular, Caroline deserves her reputation of being very ...
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Good
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Nov 01,2018
Nov 01,2018
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I have interacted with James Alexander whilst helping my elderly parents on the purchase of a property near to me.
I've not interacted with agent before and was thoroughly appreciative of the way that we were treated at all times, and also the sensitivity with ...
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N/A
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Oct 30,2018
Oct 30,2018
1
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We bought in south London this summer 2018. Caroline, Ken and team were helpful throughout the negotiations and purchase process. I can recommend their services. Many thanks. GJ...
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Sep 23,2018
Sep 23,2018
0
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It was fantastic working with the James Alexander team. From the moment we first met them, they came across very different from other estate agents - take keen interest and time to make sure you achieve the best outcome for you. They are committed to ...
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Comment on agent fees
Good
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Aug 25,2018
Aug 25,2018
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As a first time buyer of a 1 bed house in Croydon I was happy with the service provided by James Alexander Estate Agents, particularly Caroline Rollins who provided me with help and assistance throughout the purchase procedure....
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Comment on agent fees
Not applicable.
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Aug 20,2018
Aug 20,2018
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They were helpful in advising what the probate value of the house should be whilst not expecting to get the sale.
When it came to viewings they were competent and informative and kept us in the loop throughout a long and drawn-out procedure....
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Comment on agent fees
the fees were agreed at the outset and were as expected.
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Aug 15,2018
Aug 15,2018
1
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The team at James Alexander were very helpful and pleasant to deal with. We encountered a few hurdles along the way but the team accommodated this as best they could....
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Jun 29,2018
Jun 29,2018
1
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Ken Hume knows his area and brings all his experience and knowledge in advising his clients and getting the best deal. I had to market and sell my house quickly and managed to get it done for a very good price only with the help ...
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Comment on agent fees
Standard fees are charged for a top-of-the-line service - what a deal!
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“Ken is a highly knowledgeable ,professional, efficient and pleasant !! I will continue to purchase properties from him and recommend him highly!...”
May 09,2018
May 09,2018
1
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I have recently sold a property through James Alexander. Exchange took place within 5 weeks with completion in 6 !! James Alexander exudes professionalism and efficiency always !! I will continue to purchase and sell through James Alexander ,as the service is impeccable !!...
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Comment on agent fees
Good!
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Apr 28,2018
Apr 28,2018
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I would like to thank you very much in helping us to rent a flat. Ewa especially was very nice, helpful and professional. She speaks Polish so we were able to communicate without any problems. We want to thank Eva and the Norbury Team. DANA ...
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Good
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Mar 06,2018
Mar 06,2018
0
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I let out my property using James Alexander and they were nothing short of brilliant! Every single staff I've had an encounter with - Ken, Kelly, Jack, Kit, Zahra - gave me the best customer service each time.
Should I ever need to again, I ...
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Comment on agent fees
I found the 10% agent's fee reasonable.
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Mar 02,2018
Mar 02,2018
1
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This a comment from a tenant who has been in one of the property you were managed and give a good feedback from your agent who managing me....
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Comment on agent fees
To be honest, I never met a professional agent like Kelly since I am renting in London. Kelly assisted me from the 1st day I told her the kind of the property I wanted to rent from J.A State agency. She did what she can to get me something meeting my choice. Any help needed was always welcome. I regret to leave James Alexander S. A as the Landlord wanted to come back to his property. I take this opportunity to said thank you very much to Kelly. I promised to comeback anytime house business occurs in the future.
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Feb 13,2018
Feb 13,2018
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Caroline and Zara are both very helpful and courteous. They are always very bubbly and happy to assist.
Any issues and they instantly respond....
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Comment on agent fees
Good
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Jan 31,2018
Jan 31,2018
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I will start with saying what excellent service I received but I but r James Alexander agent - Ken Hume & his staff. When I told Ken I would like an evaluation and that I was not sure if was ready to sell, Ken attended my ...
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Comment on agent fees
Excellent fees
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Jan 15,2018
Jan 15,2018
2
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I found James Alexander to be excellent agents throughout
the sale process. Ken Hume is clearly very experienced and
knows the local area well. We were selling at a slightly tricky
time because of political uncertainties, and he was very
realistic but reassuring in managing ...
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Comment on agent fees
The fees were very fair and competitive
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Jan 08,2018
Jan 08,2018
1
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A very friendly bunch of people who are there to help you. Good communication over the phone as well as emails. Always ready to answer all questions . Thank you!...
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Dec 05,2017
Dec 05,2017
3
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Beeig a difficult sale case as I live abroad and more things had to be dan from the estate agent,I am at the end happy with the choise of J Alexander .The hole process was not easy and there were times I was uncertain ,...
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Comment on agent fees
Good fees
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Nov 30,2017
Nov 30,2017
2
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Ken and his team are the most friendly and helpfull.
From the first day Ken walk into my flat to value my property all went very smooth.
Not only he value my place he as well listen to what I was looking for and found ...
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Comment on agent fees
Agent fee was fine.
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Oct 11,2017
Oct 11,2017
4
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James Alexander is the best and second to none in every approach of dealing with tenant, no regret through out the tenancy period even to the end as they are professional who listen and take good care of their tenant and management the property to ...
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Comment on agent fees
Good and affordable.
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Sep 14,2017
Sep 14,2017
2
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Four year ago we bought our property from James Alexander and were really impressed by their professionalism and communication. When we decided to sell we choose them because of the great experience we had and they did not disappoint. They gave us an honest, realistic ...
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Comment on agent fees
We were happy with the fees for the work that they dud
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Caroline
(112)
Ken
(94)
Ewa
(30)
Kelly
(26)
Jack
(17)
Zahra
(6)
James
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:41 PM 23/09/2016 by Ken Hume
Best Estate Agent in SW16 
Best Estate Agent in SW16 
