80% sales valuation accuracy
76% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Intercounty are Independant Estate Agents based in the South East and the North Central regions of England. They are passionate about delivering exemplary customer service in every step of the buying and letting process, an honest, flexible and dedicated customer focussed service.
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Intercounty are Independant Estate Agents based in the South East and the North Central regions of England. They are passionate about delivering exemplary customer service in every step of the buying and letting process, an honest, flexible and dedicated customer focussed service.
Latest Reviews
View all Reviews 48
4th Dec 2024
reviewed by 'Nana'
14th Mar 2024
reviewed by 'Beata'
25th Sep 2023
reviewed by 'Neil Baker'
28th Nov 2022
reviewed by 'Charlotte Ramnani'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 76% | £29,000 | £850,000 |
| Lettings | 67% | 50% | £650 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 6 | 10 | 14 | 1 | 7 | 1 | 0 | 4 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Dec 04,2024
Dec 04,2024
0
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I’ve been a tenant with InterCounty for the last 2 years and apart from the inspection lady Gemma I had not been impressed with the service I got. Feedback was late and it seemed nobody cared about the tenants.
However, recently I was introduced to ...
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Mar 14,2024
Mar 14,2024
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Natasha was a pleasure to meet with.She kept us regularly updated with our purchase, always friendly, always positive...
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Sep 25,2023
Sep 25,2023
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Helen Mehmet recently sold our house. Helen did a great a job of managing all the viewings and getting people through the door.
We were pleased with the offer we accepted and the sale has now completed so a big thank you to Helen..... great ...
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Apr 03,2023
Apr 03,2023
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Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were ...
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Nov 28,2022
Nov 28,2022
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Doug was a pleasure to deal with. He kept us regularly updated with our purchase, always friendly, always positive. Overall a great experience!...
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Oct 07,2022
Oct 07,2022
2
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I am very disappointed with the service I received from Intercounty. They were very dismissive and ignored my verbal and email requests for changes to dates after my circumstances changed. They sent me a tenancy agreement without feedback on my email requests on the terms ...
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Nov 14, 2022
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I’ve had the exact same experience so just adding my +1 to this ...
Sep 29,2022
Sep 29,2022
1
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I just cant describe fully the abysmal experience i am receiving.
1. the list is just too long.
not following up any problems i have
they send engineers round that don't do the work but intercounty charge me only to find out a year later that ...
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Mar 26,2022
Mar 26,2022
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I am very satisfied with the attention I received from Elisa Southon, she helped me throughout the process of renting my flat, very efficient and cooperative....
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Feb 03,2022
Feb 03,2022
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I cannot fault them in anyway. They achieve a sale and focus on your needs. We want to especially thank Katie Beard from the Great Dunmow office as her commitment to get us moved before Christmas was amazing. She is a credit to your company. ...
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Aug 23,2021
Aug 23,2021
1
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We have just exchanged on our property today.
I cannot thank Katie, Jake and Jamie in sales enough for their kindness and support.
We would recommend them highly as an estate agent. Mary...
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May 03,2021
May 03,2021
4
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Withheld pertinent information regarding a property purchase. Refused to acknowledge mistake, no apology and couldn't care less.
Don't waste your time with this company. You have been warned....
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Mar 24,2021
Mar 24,2021
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We have always used Intercounty previously and now they have sold my mums house quickly, twice. Honest and contactable throughout the whole process. Big thank you to Doug, his patience and understanding has been invaluable in helping me with queries, chasers and resolving many issues ...
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Mar 18,2021
Mar 18,2021
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Excellent service from all at Intercounty. They secured the perfect buyer within a couple of days and kept us posted at every stage. Could not fault the service we received Thank you, especially to Will and Helen...
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Mar 15,2021
Mar 15,2021
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Brilliant service. Doug was so helpful and efficient and made the transaction run very quickly and smoothly. We are very grateful to have had him on side....
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Feb 25,2021
Feb 25,2021
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Many thanks to Lois and Jason great job and thanks for your help in getting the family sorted you are stars...
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Feb 22,2021
Feb 22,2021
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Would just like to say a big ! Thank you to intercounty lettings , what a great help they were in helping me find the perfect property for myself , My agent Lisa was and still is a great help not only the beginning stages but all throughout ...
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Feb 02,2021
Feb 02,2021
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We live in Norfolk and purchased a property through Intercounty which was slightly different as the property was local to us in Norfolk and not local to Bishop Stortford. After a few teething problems I had several conversation with a couple of the estate agents ...
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Jan 27,2021
Jan 27,2021
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I have been dealing with Lisa from Intercounty regarding our rental property - she always explained things well, promptly and efficiently. Thank you lisa - you're the reason we stayed...
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Jun 09,2020
Jun 09,2020
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We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big ...
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Jul 14, 2020
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UPDATED EDIT to this review, 14/07/2020: Finally, an independent enquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money.... ...
Jan 17,2020
Jan 17,2020
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"We found the office and viewing staff to be polite, professional and helpful. They were very friendly and organised and made the whole experience stress free which was much appreciated."...
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Jan 15,2020
Jan 15,2020
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I was pleased with the overall service that I received from intercounty. A little slow to begin with, however, Doug Whybrow (the progresser) did an excellent job to kept the lines of communication open and kept things moving until exchange....
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Jan 02,2020
Jan 02,2020
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Quite possibly one of the worst estate agents I have ever had the misfortune of dealing with. Only interested in getting their commission and bonuses - not interested in the well-being of their tenants, or bothered about breaches of tenancy by their landlords. Their property ...
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May 10, 2020
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'Not interested in the well-being of their tenants' - They favour the landlords for sure, as that's the party they get their money from.
'or bothered about breaches of tenancy by their landlords' You said it! ...
May 28,2019
May 28,2019
1
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Went to view was told by Intercounty that although the property was advertised for Short Term the Landlord 'always does long term' and that I needed to be quick as there were other interested parties. 4 months later I get a notice to leave. When challenged ...
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Comment on agent fees
Too high
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May 24,2019
May 24,2019
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Very helpful through out the whole experience of finding a rental property informed me on everything that was going on positive attitude fantastic team thank you very much Stella and Martin x...
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Comment on agent fees
Good
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May 13,2019
May 13,2019
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booked me in for a house viewing that was known to be sold - didn't tell me this and I found out it was sold via board outside - when contacted - was told - "sorry - we are really busy at the moment"...
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Mar 13,2019
Mar 13,2019
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I have had the pleasure of working with Natasha and Peter over the past couple of months while they have found first class tenants for a couple of properties. They have been helpful, professional and well informed. I have much enjoyed working with them and ...
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Nov 02,2018
Nov 02,2018
2
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Both toilets blocked after 2 weeks and main toilet overflowed. No emergency call out service as advertised as phone numbers were not available. No hot water for 4 days which is acceptable to InterCounty! All issues under 6 weeks and to add insult to injury the landlord is ...
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Comment on agent fees
I was advised at the outset that no exit fee was chargeable and then this was added to the contract.
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Aug 17,2018
Aug 17,2018
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If I could give Laura and team 10 stars I would!
They have gone above and beyond at every turn to help with the rental of all our three properties.
I have other agents trying to entice me away but because of Laura and team I ...
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Comment on agent fees
Fair
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May 10,2018
May 10,2018
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It can be a very daunting task, selecting an estate agent to use for a house sale, and not wholly easy to determine the good from the not quite so good!
We chose Intercounty after some deliberation, and are very pleased that we did. Any ...
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Comment on agent fees
Average for the area, more than happy with!
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Oct 17,2017
Oct 17,2017
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Greedy and unethical would be the best way to describe this estate agent. They do not care how they make money as long as they do but cant be bothered to provide any service. They will go to any length to rip off both tenants ...
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Oct 18, 2017
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We are sorry to hear that you are disappointed, we try to make every effort to provide excellent customer service. Unfortunately you have not put any reference to what property your complaint relates to so we cannot investigate your case. To discuss this matter further please call Tracey Gosnell, Head of Property Management on 01279 655248 and she can discuss your complaint and guide you through our complaints procedure. Alternatively our complaint procedure can be found on our website at https: ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
