Infiniti Properties
4.6/5, 396 reviews
91% recommended
100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
91% lettings fee satisfaction
Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it's a business run like a family, and we make it our business to help our extended family (aka clients).15 years and building year on year, we ... show more Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it's a business run like a family, and we make it our business to help our extended family (aka clients).

15 years and building year on year, we have close to a century's worth of combined experience across our dedicated team, who are geared towards providing exceptional service for a sensible value.

We cater for all types of landlords, from those accidental landlords with one property to professional landlords with 50+ in their portfolio.

Managing Director Scott Hume says " It's all about the relationship you create from the beginning, both with tenants and landlords, ultimately we have to build trust, and fast, because there will always be problems, that is just the nature of the business, but if tenants and landlords trust you then it makes the process of resolving property based problems so much easier and everyone can get on with their life."

Our expertise extends beyond letting and managing property, we consistently source property and associated mortgages to help add to portfolios, we also refurbish property, whether it be one you've owned for a while and want to give it a new lease of life, or maybe it is one you have bought specifically with a view to adding capital value, either way, our team can manage and deliver all levels of refurbishment.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £38,000 £372,000
Lettings 90% 91% £260 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 4 194 26 34 0 18 0 11 4
Areas covered
  • Glasgow, East Renfrewshire, North Lanarkshire
  • South Lanarkshire, Renfrewshire,
  • East Dunbartonshire, West Dunbartonshire,
Address

1016 Argyle Street
Finnieston,Glasgow
City of Glasgow
G3 8LX
0141 553 2677

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Ann went the extra mile when our tenants experienced loss ......”

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Mar 02,2016
Minithumbup
Ann
By: 'Gitte'
Mar 02,2016
2 people found
this helpful
Ann went the extra mile when our tenants experienced loss of heating on a Friday night, mid-winter. She brought temporary heaters to our tenants on the weekend to get them by and communicated well with me as landlord to arrange an urgent repair. Just what ...
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By: Scott Hume
Mar 02, 2016
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Thanks very much for your kind words Gitte, Ann in particular will be delighted to hear them. Many thanks again, best, Scott ...

“Ann has gone out of her way to make our ......”

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Feb 29,2016
Minithumbup
Ann
By: 'Claire'
Feb 29,2016
2 people found
this helpful
Ann has gone out of her way to make our relocation to Glasgow as smooth as possible. I would highly recommend infinity as they are by far the most flexible when arranging viewings....
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By: Scott Hume
Feb 29, 2016
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Hi Claire, thanks very much for your kind words, we really do appreciate it and I know Ann will be particularly delighted with your comments, all the best, Scott ...

“Daryl has been amazing,so helpful and always there to ......”

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Feb 18,2016
Minithumbup
By: 'Kaitlin'
Feb 18,2016
2 people found
this helpful
Daryl has been amazing,so helpful and always there to answer any questions I have asked .she is so friendly and easy to talk to which is half the battle as moving is stressful. Couldn't have done it with out her step by step she's ...
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Comment on agent fees
.
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By: Scott Hume
Feb 18, 2016
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Hi Kaitlin, thanks for your lovely comments. Daryl works really hard to make the home moving process as easy as possible and it's great to hear her being recognised for this. We hope you have a lovely stay, best, Scott ...

“I found my property via Gumtree but when I called ......”

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Jan 28,2016
Minithumbup
By: 'Michelle'
Jan 28,2016
2 people found
this helpful
I found my property via Gumtree but when I called about it, I got through to Infiniti Properties. I spoke with a representative called Amy who arranged for me to view the flat with the current tenant, at the time, the following night. I liked ...
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Comment on agent fees
I found the Agent's fees to be very resonable.
Was this helpful? Yes

“Fantastic communication, very clear process, both staff members were absolutely ......”

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Jan 19,2016
Minithumbdown
By: 'kristawss'
Jan 19,2016
3 people found
this helpful
Fantastic communication, very clear process, both staff members were absolutely fantastic. I was made to feel relaxed and welcome doing all calls, emails, and when dealing with Daryl and Iain in person also. Both agents are a credit to Infiniti, and to the industry. If ...
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What agent could do to change your mind?
The fees were reasonable and well communicated, so I knew exactly how much I needed to pay, and what my options were!
Attached Filesnbsp;
Comment on agent fees
The fees were reasonable and well communicated, so I knew exactly how much I needed to pay, and what my options were!
Was this helpful? Yes
By: Scott Hume
Jan 20, 2016
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Hi Kristawss, thanks very much for your kind words. Daryl and Iain work really hard to make sure the process of moving house is made as stress free as possible and it's lovely to see them being recognised for all their efforts. Best, Scott ...

“We bought our flat in September and Jay did a ......”

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Jan 08,2016
Minithumbup
Angie
Jay
By: 'Help'
Jan 08,2016
3 people found
this helpful
We bought our flat in September and Jay did a great job of helping arrange work needed to the flat and finding us tenants quickly. Unfortunately, soon after the tenants moved in a leak in the flat above ours caused considerable damage to our flat ...
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Comment on agent fees
There will be other properties where things are easier for Infiniti, but for the work they have done for us Infiniti have proved to be excellent value
Was this helpful? Yes

“Cheryl was amazing to deal with, always happy to help ......”

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Nov 05,2015
Minithumbup
By: 'Alexandra'
Nov 05,2015
2 people found
this helpful
Cheryl was amazing to deal with, always happy to help with any queries no matter what it was. She was really friendly and when I unfortunately didn't manage to get a house she helped out a lot when I found a property that I really ...
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By: Scott Hume
Nov 05, 2015
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Thanks very much Alexandra, your kind words are greatly appreciated. All the very best, Scott ...

“Infiniti are friendly, easy to deal with and quite "hands ......”

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Oct 29,2015
Minithumbup
Angie
Anne
By: 'Chris'
Oct 29,2015
1 people found
this helpful
Infiniti are friendly, easy to deal with and quite "hands off". They respond promptly to questions and problems, and always have a warm attitude. Angie and Anne are consummate professionals and we've had a great experience with them....
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By: Scott Hume
Oct 29, 2015
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Hi Chris, thanks very much for taking the time to share your positive experience with us. Anne & Angie work exceptionally hard so it's great you have picked them out. All the best, Scott ...

“Well I'm going to be honest by far the best ......”

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Oct 22,2015
Minithumbup
Ann
By: 'Khal'
Oct 22,2015
1 people found
this helpful
Well I'm going to be honest by far the best letting agents I have EVER dealt with and the 2 diamonds are ANN and CHERYL I'm not sure who owns this business but my advice would be " NEVER LET THEM GO " they were fantastic I cant ...
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By: Scott Hume
Oct 22, 2015
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Hi Khal, what can I say, what a wonderful review, thank you so much. My team work super hard and this often goes unnoticed, so to hear of your experience is thoroughly positive. Cheryl & Ann both work extremely hard to make the lives of our tenants and landlords easier so thanks for picking them out, they will be be delighted when they read your review. Thanks again Khal, we wish you and the family all the very best. Scott ...

“From first making contact with Infinity in Glasgow, I was ......”

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Oct 05,2015
Minithumbup
By: 'Gerry'
Oct 05,2015
4 people found
this helpful
From first making contact with Infinity in Glasgow, I was put in contact with Daryl who from word go was helpful, professional and extremely pleasant and easy to deal with. Having arranged the viewing and then deciding to take the property everything happened as Daryl ...
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By: Scott Hume
Oct 05, 2015
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Thanks Gerry, your positive comments are greatly appreciated. Daryl works her socks off to make moving in as easy as possible so it's lovely to hear her being praised for her efforts. All the best, Scott ...

“I engaged with Infiniti in the worst of circumstances - ......”

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Sep 24,2015
Minithumbup
Jay
Neil
By: 'akatthebarn'
Sep 24,2015
1 people found
this helpful
I engaged with Infiniti in the worst of circumstances - when my previous agent jumped ship with rent, and had allowed my property to be trashed. Jay was absolutely brilliant. She is extremely customer-focussed, helpful, and empathetic, whilst being highly effective with suppliers. And she ...
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By: Scott Hume
Sep 24, 2015
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Hi Akatthebarn, thank so much for your lovely comments, it's always great to hear our clients feedback. Thanks again and have a wonderful day, best, Scott ...

“My partner and I have been renting a flat via ......”

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Sep 21,2015
Minithumbup
Angie
By: 'Maria'
Sep 21,2015
1 people found
this helpful
My partner and I have been renting a flat via Infinity Properties for almost two years - the staff member we mainly deal with is Angie Wylie. Angie has been fantastic with prompt response to any queries, solving the very few issues we have had ...
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By: Scott Hume
Sep 21, 2015
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Hi Maria, thanks very much indeed, Angie will be thrilled with your comments, have a great day, best, Scott ...

“Anne came to do the quarterly inspection of are flat, ......”

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Sep 12,2015
Minithumbup
Ann
By: 'Aidan'
Sep 12,2015
1 people found
this helpful
Anne came to do the quarterly inspection of are flat, I highlighted a few issues, the oven grill did not work and the curtains in bedroom were broken. Within a day r 2 we had contact of a guy looking to install a new oven & not ...
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By: Scott Hume
Sep 14, 2015
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Hi Aidan, thanks very much for your kind words, it's great to hear this sort of feedback, it shows our systems are working well and keeping our clients happy. All the best, Scott ...

“Cheryl was very helpful during my moving in stage and ......”

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Sep 09,2015
Minithumbup
By: 'Jamie'
Sep 09,2015
1 people found
this helpful
Cheryl was very helpful during my moving in stage and afterwards. Very friendly and down to earth but still very professional whether communication was on the phone or in email. It's good to know that if I send an email, I always receive a quick ...
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Comment on agent fees
Admin fee of ‚£180 on top of deposit and first month's rent
Was this helpful? Yes
By: Scott Hume
Sep 09, 2015
View all comments (1)
Thanks Jamie, great to hear you had a positive experience and some really nice comments about Cheryl in particular, she works really hard to make things easy for new tenants so it's lovely to hear her praised for this. All the best, Scott ...

“It gives me great pleasure to write this review as ......”

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Sep 01,2015
Minithumbup
Angie
By: 'Rebecca'
Sep 01,2015
3 people found
this helpful
It gives me great pleasure to write this review as Cheryl and Angie have been such a huge help in finding me and my partner a flat. When things got tough they didn't back down but stood up and fought to help us get exactly ...
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By: Scott Hume
Sep 01, 2015
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Hi Rebecca, thanks very much for your kinds words, Cheryl & Angie will be delighted to hear how happy you are. Good luck in your new home, best, Scott ...

“I have been dealing with Infinity for approximately 18 months. During ......”

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Aug 26,2015
Minithumbup
Angie
By: 'THOMAS'
Aug 26,2015
4 people found
this helpful
I have been dealing with Infinity for approximately 18 months. During my tenancy they have been extremely prompt & courteous in any communications I have had with them. Of the few issues I have faced with this property, Infinity has been extremely helpful & keen to resolve, in ...
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By: Scott Hume
Aug 26, 2015
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Hi Thomas, thanks very much for highlighting your experience with others, it's really positive to hear our clients feedback and I know how hard Angie works so it's really nice to have you pick her our for a special mention. All the best, Scott ...

“We bought a flat in Glasgow City Centre which needed ......”

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Aug 24,2015
Minithumbup
Jay
By: 'John'
Aug 24,2015
3 people found
this helpful
We bought a flat in Glasgow City Centre which needed refurbishment before letting. We called Infiniti part way through the refurbishment and Jay came to see it almost immediately. At the stage we were at the flat wasn't ready for letting and still needed a ...
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Comment on agent fees
Fees are 8% because we are in the Centre of Glasgow. That is cheaper than most other agents.
Was this helpful? Yes
By: Scott Hume
Aug 26, 2015
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HI John, thanks so much for your lovely comments, it's a real pleasure to hear such feedback from our clients and we look forward to serving you for many years to come, all the best, Scott ...

“Early days but no problems at all so far, friendly, ......”

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Aug 24,2015
Minithumbup
Jay
By: 'JD'
Aug 24,2015
4 people found
this helpful
Early days but no problems at all so far, friendly, efficient service, rate paid on time. Staff quick to respond to any questions and rates are reasonable. Would recommend based on my experience so far....
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By: Scott Hume
Aug 26, 2015
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HI JD, thanks very much for your positive feedback, I know we've just started managing your property and it's early days so hopefully you'll still be feeling the same way in a few years time, all the very best, Scott ...

“Jay and the rest of the team at Infiniti provided ......”

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Aug 22,2015
Minithumbup
Jay
By: 'Catriona'
Aug 22,2015
2 people found
this helpful
Jay and the rest of the team at Infiniti provided an excellent service when we decided to rent out our flat in Glasgow. They organised all the necessary safety checks and helped us get the flat ready for the rental market, even sourcing some new ...
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By: Scott Hume
Aug 22, 2015
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Hi Catriona, thanks so much for your lovely comments, we always try our very best to make things as smooth as possible and it's great to hear the team being praised when it does so thanks again and have a great weekend, best, Scott ...

“Janice was fab, very friendly and made my viewing feel ......”

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Aug 21,2015
Minithumbup
By: 'Natalie'
Aug 21,2015
3 people found
this helpful
Janice was fab, very friendly and made my viewing feel so informal! A lot of estate agents can be very...
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By: Scott Hume
Aug 21, 2015
View all comments (1)
Thanks Natalie, Janice is such a happy bubbly person she gets on with everyone so it's lovely to hear your positive comments, although it looks like your review has been cut short? In any case, thanks very much, we really do appreciate it. All the best, Scott ...

“Infiniti have managed this property on behalf of my husband ......”

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Aug 21,2015
Minithumbup
By: 'Nicola'
Aug 21,2015
1 people found
this helpful
Infiniti have managed this property on behalf of my husband and I for around 8 years, as relative novices their M.D. Scott initially sourced the property and negotiated a price (under market value), then took care of refurbishment works on our behalf. During our 8 years ...
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Comment on agent fees
Good value and worth it for the peace of mind.
Was this helpful? Yes
By: Scott Hume
Aug 21, 2015
View all comments (1)
Hi Nicola, thanks so much for this, I can't actually believe it's been 8 years, how time flies. We really appreciate your business and lovely comments, I know all the team will see this and be thrilled too. All the best, Scott ...

“Having privately let my flat previously I was unsure if ......”

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Aug 21,2015
Minithumbup
Jay
By: 'seonaid'
Aug 21,2015
2 people found
this helpful
Having privately let my flat previously I was unsure if using an agency would be a waste of money. However from the start Infiniti made the process very easy and saved me a lot of headache at a busy time in my life. So far ...
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By: Scott Hume
Aug 21, 2015
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Thanks Seonaid, delighted to hear you are happy with the service, long may it continue. Have a lovely weekend, best, Scott ...

“Infiniti are currently managing my property following a particularly negative ......”

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Aug 21,2015
Minithumbup
Scott
By: 'Allan'
Aug 21,2015
1 people found
this helpful
Infiniti are currently managing my property following a particularly negative experience from another local agent. Scott personally assisted with the seamless transfer from the previous agent to his own company in a professional and efficient manner. My tenant also was delighted with the way she ...
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Was this helpful? Yes
By: Scott Hume
Aug 21, 2015
View all comments (1)
Hi Allan, thanks very much for your lovely review, it really is great to hear our clients feedback, and I remember how much grief you had in the past so hopefully we've helped restore some faith in the rental market for you. And finally, thanks for passing our details on to your landlord contact, this is a huge source of new business and how our business has been built over the years. Have a wonderful day. Best, Scott ...

“My 5 properties have been managed by Infiniti Properties for more ......”

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Aug 17,2015
Minithumbup
Scott
Ann
By: 'AnneliesO'
Aug 17,2015
1 people found
this helpful
My 5 properties have been managed by Infiniti Properties for more than 10 years now. All staff members go above and beyond to provide a fantastic service. Scott and Ann particularly have gone far beyond the usual responsibilities of a property management company for me over the ...
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Comment on agent fees
The fees are fair and in line with the industry standard
Was this helpful? Yes
By: Scott Hume
Aug 17, 2015
View all comments (1)
Thanks so much for your kind words Annelies, it means a lot when our clients are happy with our service, especially when you are not here to see things for yourself. Best, Scott ...

“Infinity have managed my property for the past 8 years.and ......”

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Aug 07,2015
Minithumbup
Jay
Ann
By: 'John'
Aug 07,2015
1 people found
this helpful
Infinity have managed my property for the past 8 years.and the whole experience has been excellent.I have not had a single month where the flat has not been tenanted,I have not had a single month where the rent has not been paid by ...
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Comment on agent fees
Fees were fine
Was this helpful? Yes
By: Scott Hume
Aug 07, 2015
View all comments (1)
Hi John, what can I say, thanks so much for your custom over the last 8 years, I can't believe where the time has gone and it has been great serving you. We hope you can relax and play more golf now, warmest regards from the whole team, Scott ...

“As students moving into their first independant flat, we couldn't ......”

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Aug 02,2015
Minithumbup
Angie
By: 'Stephanie'
Aug 02,2015
3 people found
this helpful
As students moving into their first independant flat, we couldn't have chose a better start. Infiniti properties from the viewing have been so approachable with answering our questions and reassuring us. I emailed Daryl multiple times before moving into the flat with many questions and ...
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Was this helpful? Yes
By: Scott Hume
Aug 03, 2015
View all comments (1)
Hi Stephanie, thanks very much for your detailed description of your positive experience with us and in particular highlighting the work of Daryl & Angie, both ladies really do work extremely hard to ensure our clients needs are met and any fears or apprehension they may have are allayed. Thanks again, we wish you a wonderful stay in Glasgow. Best, Scott ...

“First class service from everyone at the Company. They arranged ......”

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Jul 28,2015
Minithumbup
Jay
Angie
By: 'Tom'
Jul 28,2015
1 people found
this helpful
First class service from everyone at the Company. They arranged to bring my property up to spec and placed a tenant achieving a good rent for the property. No hesitation in using them again...
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By: Scott Hume
Jul 28, 2015
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Hi Tom, thanks very much for your positive comments, it's great motivation for us to hear the feedback from our clients. All the best, Scott ...

“Hi Anne just a wee note to say thanks for ......”

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Jul 27,2015
Minithumbup
Ann
Scott
By: 'N.martin'
Jul 27,2015
1 people found
this helpful
Hi Anne just a wee note to say thanks for the great service that yous provide. That's over 10 years we've been with yous and yous have always had someone in the property. And you ve done it again thank you. And I wouldint have any ...
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Was this helpful? Yes
By: Scott Hume
Jul 27, 2015
View all comments (1)
Hi Natalie, thanks very much, my mother will be delighted as am I. 10 years indeed, here's to the next 10. All the best, Scott ...

“Fast response and patient. They reply e-mails very fast with ......”

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Jul 26,2015
Minithumbup
By: 'XWN'
Jul 26,2015
3 people found
this helpful
Fast response and patient. They reply e-mails very fast with patience and responsibility. Generally good. Would recommend to others....
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By: Scott Hume
Jul 27, 2015
View all comments (1)
Hi there, thanks so much for your kind words. kindest regards, Scott ...

“I made contact with Daryl after seeing property advised on ......”

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Jul 23,2015
Minithumbup
Ann
By: 'Craig'
Jul 23,2015
2 people found
this helpful
I made contact with Daryl after seeing property advised on Internet site, Excellent communications which resulted in a very quick viewing being arranged. The viewing was very professionally completed with Ann who explained all I needed to know. All round very good first experience Highly ...
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By: Scott Hume
Jul 27, 2015
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HI Craig, thanks very much for your kind words, it's always great to hear we are doing things well. All the best, Scott ...
Staff picture Ann
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Staff picture Jay
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Staff picture Angie
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Staff picture Scott
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Staff picture Stephanie
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Staff picture Anne
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Staff picture Neil
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Staff picture Adam
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.



Please follow this process:


1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally

2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email [email protected]

3. The General Manager will respond within 24 hours acknowledging your complaint

4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint

5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)

6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.


Last updated at 5:21 PM 31/05/2019 by allAgents

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