Infiniti Properties
4.6/5, 396 reviews
91% recommended
100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
91% lettings fee satisfaction
Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it's a business run like a family, and we make it our business to help our extended family (aka clients).15 years and building year on year, we ... show more Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it's a business run like a family, and we make it our business to help our extended family (aka clients).

15 years and building year on year, we have close to a century's worth of combined experience across our dedicated team, who are geared towards providing exceptional service for a sensible value.

We cater for all types of landlords, from those accidental landlords with one property to professional landlords with 50+ in their portfolio.

Managing Director Scott Hume says " It's all about the relationship you create from the beginning, both with tenants and landlords, ultimately we have to build trust, and fast, because there will always be problems, that is just the nature of the business, but if tenants and landlords trust you then it makes the process of resolving property based problems so much easier and everyone can get on with their life."

Our expertise extends beyond letting and managing property, we consistently source property and associated mortgages to help add to portfolios, we also refurbish property, whether it be one you've owned for a while and want to give it a new lease of life, or maybe it is one you have bought specifically with a view to adding capital value, either way, our team can manage and deliver all levels of refurbishment.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £38,000 £372,000
Lettings 90% 91% £260 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 4 194 26 34 0 18 0 11 4
Areas covered
  • Glasgow, East Renfrewshire, North Lanarkshire
  • South Lanarkshire, Renfrewshire,
  • East Dunbartonshire, West Dunbartonshire,
Address

1016 Argyle Street
Finnieston,Glasgow
City of Glasgow
G3 8LX
0141 553 2677

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Very kind and professional...”

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Jul 30,2018
Minithumbup
Fraser
By: 'Romina'
Jul 30,2018
1 people found
this helpful
Fraser was very professional and kind. His answers and availability were very quick and helped me with all the problem on my new flat....
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By: Scott Hume
Jul 30, 2018
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Thanks Romina, Fraser is new to the team so it's great to hear your positive feedback ...

“Amy has been so kind & helpful every step of the way...”

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Jul 24,2018
Minithumbup
By: 'Daisy'
Jul 24,2018
1 people found
this helpful
There were a few delays initially with moving in to our rented flat & I had a lot of questions etc., but Amy has been so helpful & reassuring every step of the way. When we first moved in there were a few maintenance issues but Amy ...
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By: Scott Hume
Jul 30, 2018
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Thanks Daisy, great to hear you're happy ...

“Johnston property...”

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Jul 20,2018
Minithumbup
By: 'BEST'
Jul 20,2018
1 people found
this helpful
Really good company to deal with Richard took care of all the selling aspect of the flat. Then gave me a solicitor to deal with again these guys were up to the mark . Sale went through no hassle . Thanks Infinity staff...
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Comment on agent fees
I was pleased with the agents fee not at all excessive
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By: Scott Hume
Jul 20, 2018
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Thanks very much, great to hear it all went through hassle free ...

“Very helpful in dealing with me in my purchase...”

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Jul 09,2018
Minithumbup
By: 'RS'
Jul 09,2018
1 people found
this helpful
Helped with my purchase. Very attentive and quick to response to my queries. Provided a nice summary of key flat details during my viewing....
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By: Scott Hume
Jul 09, 2018
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Great to hear, thanks RS ...

“Sale of Property was Efficiently and Courteous...”

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Jun 25,2018
Minithumbup
By: 'Gordon'
Jun 25,2018
1 people found
this helpful
I was very pleased with the whole sale process, I was kept informed at each stage and it was always very positive. I would have no hesitation in recommending Infiniti for either Mortgage advice or Property sale Gordon Reid 25/6/18...
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Comment on agent fees
Good
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By: Scott Hume
Jun 25, 2018
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Thanks Gordon, delighted to hear you are happy with the service ...

“Excellent Flat Renting Experience...”

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Jun 19,2018
Minithumbup
Ann
By: 'Chloe'
Jun 19,2018
2 people found
this helpful
We had a fantastic experience finding a flat to rent with Infinity Properties. Ann Hume showed me around the property and was extremely friendly and provided me with the information on how to apply for the property. Our application was handled by Fiona Uhe who ...
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“Extremely helpful and fast response...”

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Jun 14,2018
Minithumbup
By: 'Sophie'
Jun 14,2018
1 people found
this helpful
Amy dealt with our maintenance issue extremely quickly and went above and beyond to help us resolve this. Amy kept us up to date throughout and put herself out to ensure the smoothest and fastest resolve....
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By: Scott Hume
Jun 14, 2018
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Thanks very much Sophie, great to hear you are happy ...

“INFINITY PROPERTIES REVIEW...”

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Jun 11,2018
Minithumbup
By: 'Alan'
Jun 11,2018
1 people found
this helpful
The service provided by Richard Glenton and infinity properties was excellent and I would recommend them anyone looking to buy or sell a property....
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Comment on agent fees
Good
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By: Scott Hume
Jun 11, 2018
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Thanks very much Alan ...

“Thank you...”

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Jun 08,2018
Minithumbup
Stephanie
Ann
By: 'Illa'
Jun 08,2018
2 people found
this helpful
Big thank you for Anne and Stephanie, Always professional and super helpful. Also want to thank all the team, they are doing a great job....
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By: Scott Hume
Jun 08, 2018
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Thanks very much for your kind words Illa ...

“Professional...”

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May 19,2018
Minithumbup
By: 'Hugh'
May 19,2018
1 people found
this helpful
Selling a property for the first time ,I found the experience very easy which was down to Richards professionalism He kept me informed all the time of what was happening and always took the time to explain anything i didn't understand i would recommend him ...
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Comment on agent fees
Good
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By: Scott Hume
May 22, 2018
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Thanks very much Hugh, Richard does his very best so it's great to hear him getting praised ...

“Excellent service...”

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May 18,2018
Minithumbup
By: 'GMcP'
May 18,2018
1 people found
this helpful
Richard was extremely informative, very proactive and kept us informed every step of the way. This made selling our property very easy. A big thumbs up from me....
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Comment on agent fees
Very reasonable
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By: Scott Hume
May 18, 2018
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Great to hear the sale went through as planned and you're happy with the service provided by Richard ...

“Quick & Efficient...”

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May 15,2018
Minithumbup
By: 'Russ'
May 15,2018
1 people found
this helpful
Dealt with Inifiniti Properties twice, the first time I never got the flat I wanted due to landlord changing his mind, however managed to secure a better place the second time thanks to Fiona Uhe who somehow managed to secure it for me right through ...
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Comment on agent fees
Good.
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By: Scott Hume
May 15, 2018
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Thanks very much Russ, glad to hear Fiona got it all sorted for you, best, Scott ...

“Fast responses and ever helpful!...”

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May 08,2018
Minithumbup
By: 'Michael'
May 08,2018
1 people found
this helpful
After a few issues early on into the move, Amy was excellent in helping address the issue and sending someone out to fix. Immediately responding to any questions or queries I had regarding matters via email, and understanding towards the severity of certain issues....
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“Fantastic Customer Care...”

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Apr 26,2018
Minithumbup
Stephanie
By: 'Gareth'
Apr 26,2018
1 people found
this helpful
Stephanie both in the past and presently continues to deliver an outstanding service with a prompt reply to any admin needs or queries I have had. A complete joy to work with and have as an agent who without fail shows a high level of ...
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Comment on agent fees
Agents fees seem to be industry standard and I feel value for money!
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“Speedy and helpful response...”

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Apr 24,2018
Minithumbup
Stephanie
By: 'Rosie'
Apr 24,2018
1 people found
this helpful
I emailed Stephanie for some help and had a full response and solution to my problem within 20 mins! Fab service!...
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“Great service...”

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Mar 23,2018
Minithumbup
By: 'Alan'
Mar 23,2018
1 people found
this helpful
Richard made the whole experience of selling my Flat really easy. He was very attentive and kept the pressure in the various parties to conclude as quickly as possible. Many thanks Richard.. Alan...
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Comment on agent fees
Although it was a small flat I felt the fees were a little high however the service made the additional cost worth it.
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“Richard was helpful all throughout the process, friendly on every ......”

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Mar 14,2018
Minithumbup
By: 'Property'
Mar 14,2018
0 people found
this helpful
Richard was helpful all throughout the process, friendly on every occasion we spoke and all together made the experience easy and enjoyable....
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“Once again this letting agent delivers with outstanding service. Amy ......”

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Feb 12,2018
Minithumbup
By: 'Stuart'
Feb 12,2018
1 people found
this helpful
Once again this letting agent delivers with outstanding service. Amy was instrumental in helping to fix an issue I had raised. She dealt with the matter effectively and was a to obtain a resolution the very same day! Can't thank these guys enough!!...
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Was this helpful? Yes
By: Scott
Feb 13, 2018
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Thanks very much Stuart, Amy is a great asset to our team and always does her best to resolve maintenance issues swiftly ...

“Richard was very professional and dedicated to help me with ......”

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Feb 02,2018
Minithumbup
By: 'Laimonas'
Feb 02,2018
2 people found
this helpful
Richard was very professional and dedicated to help me with everything I required. Prompt response and always answers all queries. Goes above and beyond!...
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By: Scott
Feb 02, 2018
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Thanks Laimonas, very best of luck in your new home ...

“I had the pleasure to purchase my first property from ......”

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Jan 23,2018
Minithumbup
Neil
By: 'Dimitrios'
Jan 23,2018
2 people found
this helpful
I had the pleasure to purchase my first property from Infiniti properties, and i am using the word pleasure because indeed it was. Richard and Neil were extremely helpful, and always replying on emails even for the stupidest questions because they understand how important is ...
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Comment on agent fees
Fees were very reasonable, and i would say they worth every penny
Was this helpful? Yes
By: Scott Hume
Jan 23, 2018
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Wow, what a lovely review, thanks very much indeed Dimitrios ...

“We have been landlords with Infiniti now for over 3 years ......”

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Jan 22,2018
Minithumbup
By: '4SG0/4'
Jan 22,2018
2 people found
this helpful
We have been landlords with Infiniti now for over 3 years and they really have been an agent that you can have faith in. Amy is at the coalface of all of the maintenance management and with no doubt has her finger on the pulse of ...
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Comment on agent fees
Fees are just about market average or a bit lower but the service is unrivalled
Was this helpful? Yes
By: Scott Hume
Jan 23, 2018
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Thanks very much for such a detailed response, we know you had a particularly difficult experience with your last agency so it's great we have restored your faith in the lettings industry ...

“Amy gave the fastest response to a problem I have ......”

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Jan 22,2018
Minithumbup
By: 'Jack'
Jan 22,2018
2 people found
this helpful
Amy gave the fastest response to a problem I have ever received from a letting agent. The problem was reported early afternoon on a Friday and all preparations were in place by late afternoon the same day. A number of auxiliary problems were also reported ...
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By: Scott Hume
Jan 22, 2018
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Thanks for your kind words Jack, we really do appreciate them and Amy in particular will be thrilled ...

“Richard was very efficient throughout the whole process from start ......”

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Jan 19,2018
Minithumbup
By: 'treating'
Jan 19,2018
2 people found
this helpful
Richard was very efficient throughout the whole process from start to finish. I look forward to doing business with him again soon....
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By: Scott Hume
Jan 21, 2018
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Thanks very much for your kind words, Richard is a very diligent member of our team and it's always nice for him to receive praise from our clients ...

“She is professional as she is personable. Very efficient but ......”

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Jan 18,2018
Minithumbup
By: 'emma'
Jan 18,2018
2 people found
this helpful
She is professional as she is personable. Very efficient but always there to explain proceedings or just to answer those daft questions that come up. Thank you...
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By: Scott Hume
Jan 21, 2018
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Thanks Emma, Amy tries very hard to provide the best customer service possible ...

“Amy's professionalism speaks for itself. She has a lovely manager ......”

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Jan 12,2018
Minithumbup
By: 'Mrs'
Jan 12,2018
2 people found
this helpful
Amy's professionalism speaks for itself. She has a lovely manager and is approachable and extremely efficient. On the odd occasion I have had an issue with the property, Amy responds almost immediately and starts to resolve the issues at hand....
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By: Scott Hume
Jan 21, 2018
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Thanks very much Mrs Anderson, your comments are greatly appreciated ...

“Whenever we have an issue with the flat Amy is ......”

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Jan 11,2018
Minithumbup
By: 'Lachlan'
Jan 11,2018
2 people found
this helpful
Whenever we have an issue with the flat Amy is always just an email away. She is always willing to do her best to resolve any issues in the flat....
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By: Scott Hume
Jan 21, 2018
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Thanks very much Lachlan, we know how much a pain it is when repairs are required but as long as they are dealt with swiftly it makes all the difference ...

“Very helpful member of staff. Quick to respond to queries ......”

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Jan 09,2018
Minithumbup
By: 'Angus'
Jan 09,2018
2 people found
this helpful
Very helpful member of staff. Quick to respond to queries and getting problems sorted. Very impressed and satisfied with Infiniti Properties overall....
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Comment on agent fees
Good
Was this helpful? Yes
By: Scott Hume
Jan 21, 2018
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Thanks very much for your kind words Angus ...

“Richard was very supportive throughout the process, did extra things ......”

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Jan 08,2018
Minithumbup
By: 'Mike'
Jan 08,2018
2 people found
this helpful
Richard was very supportive throughout the process, did extra things probably not considered standard. Would thoroughly recommend to any prospective sellers....
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Comment on agent fees
Very fair.
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By: Scott Hume
Jan 21, 2018
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Thanks Mike, we really appreciate your positive comments ...

“We are landlords who have been with Infiniti for around 3 ......”

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Jan 04,2018
Minithumbup
Stephanie
By: '4SG0/4'
Jan 04,2018
2 people found
this helpful
We are landlords who have been with Infiniti for around 3 years. Stephanie is incredibly knowledgeable and efficient and has dealt with deposit claims on our behalf, managed invoices and promptly addressed the occasional late rent payment. And of course the timely submission of rent when ...
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Comment on agent fees
Fees are generally in line with market rates but service given exceeds others on the market by a huge margin
Was this helpful? Yes
By: Scott Hume
Jan 21, 2018
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Thanks very much for your kind words, Stephanie puts so much effort in to assist landlords and tenants so it's great to see her being praised ...

“Amy alway quickly responses to our requests about any problem ......”

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Dec 22,2017
Minithumbup
By: 'James'
Dec 22,2017
1 people found
this helpful
Amy alway quickly responses to our requests about any problem of our rented apartment. Thanks a lot for your efforts to make INFINITI a reliable agent for property renting. Have a lovely Christmas holiday....
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By: Scott Hume
Jan 21, 2018
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Thanks James, same to you ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.



Please follow this process:


1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally

2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email [email protected]

3. The General Manager will respond within 24 hours acknowledging your complaint

4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint

5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)

6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.


Last updated at 5:21 PM 31/05/2019 by allAgents

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