100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
91% lettings fee satisfaction
Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it's a business run like a family, and we make it our business to help our extended family (aka clients).15 years and building year on year, we ...
show more
Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it's a business run like a family, and we make it our business to help our extended family (aka clients).
15 years and building year on year, we have close to a century's worth of combined experience across our dedicated team, who are geared towards providing exceptional service for a sensible value.
We cater for all types of landlords, from those accidental landlords with one property to professional landlords with 50+ in their portfolio.
Managing Director Scott Hume says " It's all about the relationship you create from the beginning, both with tenants and landlords, ultimately we have to build trust, and fast, because there will always be problems, that is just the nature of the business, but if tenants and landlords trust you then it makes the process of resolving property based problems so much easier and everyone can get on with their life."
Our expertise extends beyond letting and managing property, we consistently source property and associated mortgages to help add to portfolios, we also refurbish property, whether it be one you've owned for a while and want to give it a new lease of life, or maybe it is one you have bought specifically with a view to adding capital value, either way, our team can manage and deliver all levels of refurbishment.
15 years and building year on year, we have close to a century's worth of combined experience across our dedicated team, who are geared towards providing exceptional service for a sensible value.
We cater for all types of landlords, from those accidental landlords with one property to professional landlords with 50+ in their portfolio.
Managing Director Scott Hume says " It's all about the relationship you create from the beginning, both with tenants and landlords, ultimately we have to build trust, and fast, because there will always be problems, that is just the nature of the business, but if tenants and landlords trust you then it makes the process of resolving property based problems so much easier and everyone can get on with their life."
Our expertise extends beyond letting and managing property, we consistently source property and associated mortgages to help add to portfolios, we also refurbish property, whether it be one you've owned for a while and want to give it a new lease of life, or maybe it is one you have bought specifically with a view to adding capital value, either way, our team can manage and deliver all levels of refurbishment.
Latest Reviews
View all Reviews 396
11th Jun 2024
reviewed by 'Divya Lakshminarayanan'
24th Sep 2022
reviewed by 'M & S'
12th Sep 2022
reviewed by 'Paul'
14th Jul 2022
reviewed by 'Stanislav'
18th Mar 2022
reviewed by 'Kirean'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £38,000 | £372,000 |
| Lettings | 90% | 91% | £260 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 4 | 194 | 26 | 34 | 0 | 18 | 0 | 11 | 4 |
Areas covered
- Glasgow, East Renfrewshire, North Lanarkshire
- South Lanarkshire, Renfrewshire,
- East Dunbartonshire, West Dunbartonshire,
Address
1016 Argyle Street
Finnieston,Glasgow
City of Glasgow
G3 8LX
0141 553 2677
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Nov 11,2014
Nov 11,2014
3
people found
this helpful
this helpful
Mostly I have been dealing with Scott who is very responsive and customer focused. He will always do his best and will go the extra mile if he can. I have used him both in my capacity as a landlord and when selling my house. ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2014
Nov 11,2014
4
people found
this helpful
this helpful
I have been dealing with Infiniti properties for 7 years in my capacity of both as a tenant in past and now as a landlord and they are very professional in taking care of all issues related to property....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2014
Nov 11,2014
4
people found
this helpful
this helpful
Exceptionally friendly and efficient staff. They have always found new tenants promptly, we have not been in the position where we have had a gap in our rental. If the tenant has any issues they always offer us the option to resolve the situation ourselves ...
read full review
read full review
Comment on agent fees
I feel the fees are very reasonable compared to the local market. In addition the agent has obtained a higher than expected rental for the last 3 years.
Was this helpful?
Yes
Yes
Nov 07,2014
Nov 07,2014
3
people found
this helpful
this helpful
Anne has always been my point of contact and made her self available even if its not her department. Anne has dealt with any issue i have had at anytime of the day. Anne has provided a service to us that is above and beyond ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2014
Nov 07,2014
4
people found
this helpful
this helpful
I moved to Infiniti Properties after a terrible experience with another agent. From the outset Ann Hume and the team showed efficiency and professionalism and I quickly knew I had made the correct move. The team are in regular contact with me, keeping me up ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2014
Nov 06,2014
4
people found
this helpful
this helpful
I had an issue with the property I am renting out. Scott and Jay dealt with the issue in a professional manner and I was highly satisfied with the service and outcome. I would have no hesitation in recommending Infinity Properties to other landlords....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2014
Nov 06,2014
4
people found
this helpful
this helpful
great communication, they couldn't do any more to help, available at any time
very friendly staff, easy transactions
the best property I ever had and infinity made sure everything was immaculate when the previous tenant left
THANK YOU SO MUCH for everything!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2014
Nov 06,2014
2
people found
this helpful
this helpful
Infiniti have looked after several of our properties for the past 2-3 years. A mixture of long-term letting and holiday rentals, Infiniti's superior market knowledge and excellent customer service has never let us down. In particular, prompt attention to any matters and regular communication has ...
read full review
read full review
Comment on agent fees
Competitive fees and open to negotiation as estate grows.
Was this helpful?
Yes
Yes
Nov 05,2014
Nov 05,2014
3
people found
this helpful
this helpful
Jay took great photographs to advertise my property for rent. They did all the due diligence associated with selecting a great tenant and found a tenant within 1 week. The whole team at Infiniti were very helpful....
read full review
read full review
Comment on agent fees
It was a fair price.
Was this helpful?
Yes
Yes
Nov 05, 2014
View all comments
(1)
It was an absolute pleasure to work with you Alan! ...
Nov 05,2014
Nov 05,2014
0
people found
this helpful
this helpful
After some problems earlier in the year Infinti done everything to rectify once management was made aware of our concerns...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2014
Nov 05,2014
2
people found
this helpful
this helpful
The agents were extremely helpful and answered my questions very well. They were also very accommodating when I was unable to sign my lease on the appointed day and were willing to be flexible....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2014
Nov 05,2014
4
people found
this helpful
this helpful
I have found Infiniti properties to be efficient and committed to their profession. If there is a problem in a rented flat they are quick to respond and make efforts to remedy the issue. Their accountancy department is slick and the rental statements are clear ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2014
Nov 05,2014
4
people found
this helpful
this helpful
Both of these ladies have been very helpful, attentive and after an initial issue with another member of staff, they have provided a very adequate level of service. Prompt replies to my queries....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2014
Nov 05,2014
3
people found
this helpful
this helpful
I'm a student and this term I rented my flat with Infiniti Properties. I'm really happy with the service they provide: all my questions were answered quickly and clearly. Daryl is always responding to my requests, explaining everything in details. I know that if I ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2014
Nov 04,2014
4
people found
this helpful
this helpful
We put our flat up for let last spring, Scott Hume had been instrumental in getting the building spruced up, we heard that Infiniti Properties handled several flats in the building so it seemed to me to be the obvious company to deal with, Scott ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2014
View all comments
(1)
Thank you Henry, the building programme was a labour of love and I'm very proud of it and it has certainly made an enormous difference to the building and the street but most importantly it got all the owners and residents to come together and make a difference. ...
Nov 04,2014
Nov 04,2014
4
people found
this helpful
this helpful
Scott is great as he has dealt with any issues promptly and professionally in the past. The staff don't always listen to clear instructions and often don't follow things through until chased up. However, they deal with things quickly when you remind them to do ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2014
Nov 04,2014
4
people found
this helpful
this helpful
This is the first property I've rented out and so far Infiniti have made it a straightforward and easy process to go through. At the initial meeting, Jay Spence went through all the ins and outs and answered my questions fully, so I was put ...
read full review
read full review
Comment on agent fees
I feel that the agents fees are very competitive for the service that they duly provide as a result. They also offer many options and different tariffs on what level of management you would like from them.
Was this helpful?
Yes
Yes
Nov 04,2014
Nov 04,2014
4
people found
this helpful
this helpful
I use Infiniti to let and manage a number of flats I own, and also they are helpingme buy and develop another flat. In all my dealings I have found them to be trustworthy, and prompt in all matters....
read full review
read full review
Comment on agent fees
I found the fees to be inline with the market and acceptable to me
Was this helpful?
Yes
Yes
Nov 04,2014
Nov 04,2014
3
people found
this helpful
this helpful
I went into office in the High Street which is such a pleasant experience. All the staff were warm and welcoming. The office has a really nice decor with a relaxing atmosphere. I got personal guidance and advice from Scott. Neil worked really hard to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2014
Nov 04,2014
3
people found
this helpful
this helpful
Infiniti manage my entire portfolio of property. I have found all the staff friendly, helpful and very professional. They're vetting service for tenants is second to non. My arrears are non existent which I'm very happy about. They're maintenance team are very professional and do ...
read full review
read full review
Comment on agent fees
Happy with the fees
Was this helpful?
Yes
Yes
Nov 04,2014
Nov 04,2014
3
people found
this helpful
this helpful
This agent has helped me locate an investment flat. They assisted in finding a suitable mortgage. And are my agents for renting out the flat....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 03,2014
Nov 03,2014
5
people found
this helpful
this helpful
Infiniti properties have managed my three properties in Glasgow for almost 10 years and in that time I have not even needed to consider any other managing agent. They deal with all issues quickly and with no fuss, they understand my needs and they are able ...
read full review
read full review
Comment on agent fees
All fee's are transparent and reasonable Very good value for money.
Was this helpful?
Yes
Yes
Nov 03,2014
Nov 03,2014
3
people found
this helpful
this helpful
All personnel from top down are excellent to deal with, very proactive and resolve issues as they arise. Nothing is left to chance.
Also the mortgage brokering is an excellent service....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 03,2014
Nov 03,2014
3
people found
this helpful
this helpful
I always find that Jay and Scott ( and any other staff members I've dealt with at Infinity) have a professional and prompt response to any query or issue that we have with our flat. Everyone is approachable and friendly too....
read full review
read full review
Comment on agent fees
Am happy with the agent's fees, although when needing a repair, feel sometimes that tradesmens' fees can be excessive.
Was this helpful?
Yes
Yes
Oct 30,2014
Oct 30,2014
9
people found
this helpful
this helpful
From day one Cheryl was an amazing help. I was renting for the first time and was quite uneasy with the whole thing, Cheryl made me feel totally at ease and any questions or issues I had she got back to me straight away with ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2014
Oct 28,2014
3
people found
this helpful
this helpful
I would highly recommend Infiniti and their professional way in dealing with very difficult situations. I had a tenant from my last letting agency who turned into the tenant from Hell who not only stopped her payments but left the flat in a terrible state,...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2014
Oct 24,2014
5
people found
this helpful
this helpful
When we had moved out for a month, there was no response about the deposit. I had sent emails to Angie more than twice there was no response as well. Really terrible agent! Do not trust them again. Only thing they know is MONEY but ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05,2014
Oct 05,2014
5
people found
this helpful
this helpful
After a week of phoning and emailing they still had not aranged a plumber to fix boiler so had to do arrange myself. Sent them copy of bill and deducted amount from next rent. 2 months later they phoned asking why hadnt paid rent in full ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2014
Oct 02,2014
5
people found
this helpful
this helpful
The flat I viewed to the one I got the keys for where two very different places and even though in the lead up to receiving the flat I knew something was wrong I was assured that everything was fine and there wouldn't be an ...
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2014
May 28,2014
4
people found
this helpful
this helpful
I am pleased so far with the service that I have received from Infiniti Properties, the staff are reply helpful.
I am still waiting for my repairs to be done, but that is because Infiniti are having trouble contacting the landlord.
I was really happy ...
read full review
read full review
Was this helpful?
Yes
Yes
Ann
(50)
Jay
(49)
Angie
(30)
Scott
(24)
Stephanie
(19)
Anne
(6)
Neil
(5)
Adam
(3)
Fraser
(1)
Vi
(0)
Danielle
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.
Please follow this process:
1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally
2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email [email protected]
3. The General Manager will respond within 24 hours acknowledging your complaint
4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint
5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)
6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.
