86% sales valuation accuracy
90% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Latest Reviews
View all Reviews 33
13th Sep 2024
reviewed by 'Alan & Malcolm'
31st Jan 2024
reviewed by 'CALVIN FEHR'
4th Dec 2023
reviewed by 'Barbara'
21st Nov 2023
reviewed by 'Abdullah'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 90% | £190,000 | £650,000 |
| Lettings | 100% | 75% | £800 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 4 | 11 | 4 | 5 | 1 | 1 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Indigo Residential Branches (view all 5)
Sep 13,2024
Sep 13,2024
0
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We viewed the house we bought with Rob and then when he went on vacation we dealt with Michelle, who we never actually got to meet.
Rob was great, and Michelle was fantastic throughout the whole process. She was helpful, responded swiftly to any emails/...
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Apr 25,2024
Apr 25,2024
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From the outset professional service and sympathetic to the sad situation of selling my mothers house
Good communication with regular updates from Michelle
Would not hesitate in recommending...
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Jan 31,2024
Jan 31,2024
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Transparent and simple
They just sold my house for a good amount of money in a tough market because they saw it's potential. All staff or really helpful and seem to have your best interest at heart. I wouldn't go anywhere else to sell my ...
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Dec 04,2023
Dec 04,2023
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Indigo have been very efficient and kept me up to speed at every stage , Michelle has been very helpful throughout the process , would highly recommend...
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Nov 21,2023
Nov 21,2023
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Best sales agent in Luton. I was renting with and then due to increased interest rate had to sell one of my rental properties. They coordinated with the tenants and buyer very efficiently. Would highly recommend them....
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Aug 02,2023
Aug 02,2023
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We had an excellent experience with Indigo during our recent property sale. Their team was professional, attentive, and truly committed to ensuring a smooth process. Their consistent communication and expert knowledge significantly reduced our stress, and they went above and beyond to meet our needs. ...
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Apr 05,2023
Apr 05,2023
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I can not thank Julie enough for the way she dealt with the sale of our home in Fountains Road. From the moment it was SSTC she was speaking to all parties in the chain, chasing up solicitors to ensure that the sale went through ...
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May 16,2022
May 16,2022
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Just purchased a property with indigo , lovely smith process very helpful , quick to answer emails , no problems at all
Very satisfied...
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Mar 21,2022
Mar 21,2022
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Poor experience with Stopsley office - non pro active., Poor customer service, don't do what they promise , cherry pick their buyers, talk the talk to pull the customer in to do business and can't deliver what they promise. total shambles.
Will not be using them ...
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Feb 13, 2023
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Indigo residental are rubbish, I want to remain anonymous, but all I will say is, they never even came out and valued my house, from when I walked in the Estate agents, I spoke to them about putting my house on the market and 1 of their agents valued it, there and then
Without even Coming around to see it. Well under the £10.000 it should have gone for.
They were all for the buyer and not on my part the seller, they just wanted a quick sale to get their commission.
Felt rushed to Move, l ...
Aug 25,2021
Aug 25,2021
0
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I could not recommend Indigo, and particular Julie Osborn enough. We put our house on the market in March 2021, in the height of the stamp duty house market frenzy. All solicitors and estate agents were extremely busy however with the service we received, you would ...
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Aug 06,2021
Aug 06,2021
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Excellent service carried out by Tom Trew from beginning to end with indigo.Very helpful throughout the tenancy at 17.
So much so we have remained loyal by now putting our property up for sale with INDIGO! How’s that for a recommendation?
All the best ...
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Jun 04,2021
Jun 04,2021
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IF THERE WAS A NO STAR REVIEW, I would have ticked that one. This agency is the worst I ever experienced! I called many times in regards to different properties and they never put me down on the viewing list. Please, save yourselves some time ...
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Nov 27,2020
Nov 27,2020
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If I could leave no stars I would, this company is that awful. I would not recommend this so called estate agency to my worse enemies. When they sign you up they give you all the speel on how they are best the agents in ...
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May 13,2020
May 13,2020
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When I put my house up for sale I didnt immediately use Indigo and tried other estate agents in my area , when after a period of time I didnt feel like I was getting many viewings and little help or response from the estate agents ...
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Oct 17,2019
Oct 17,2019
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Indigo Luton thank you for all the help and support throughout the process! I was dealing heavily with a chap called Charlie and he was a lot of help, really made me feel like I didn't have to chase him down and hound to get ...
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Oct 17,2019
Oct 17,2019
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I had the pleasure of dealing with Robert Perring at their Barton Road branch. I actually bought & sold through them. I couldn't recommend them highly enough. From start to finish of both processes, he was professional, courteous, knowledgeable & so easy to get along with. Not ...
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Oct 16,2019
Oct 16,2019
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Extremely happy with the Indigo Residential team. Sold my house for a good price and the guys were fantastic! would happily recommend them to anybody selling...
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Oct 16,2019
Oct 16,2019
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Having recently bought a property through Indigo for investment i must say they were excellent from start to finish. Guiding me through the whole process from obtaining the best mortgage deal, recommending solicitors and then finding me a tenant. Would highly recommend to all.
Thanks ...
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Sep 19,2019
Sep 19,2019
0
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Tom and the team at Indigo lettings have excelled in finding me a new tenant!
Cant thank them enough for their speed and efficiency, and professional manner.
Tom was very responsive and eager to get potential tenants round as soon as possible and Tarah arranged ...
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Dec 31,2018
Dec 31,2018
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I bought a house in october 2018 in sundon park through indigo residential on marsh road. Declan Morgan was extremely helpfull throughout this transaction and great in communicating my offers and counteroffers to the seller....
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Comment on agent fees
good
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May 10,2017
May 10,2017
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I would like to say a huge thank you to everyone at Indigo who have helped us find our first rental home in 2014. I was so pleased with the service offered that we wanted Indigo to be the ones to find our new home. Once ...
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Comment on agent fees
Average
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Jan 06,2017
Jan 06,2017
1
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Absolutely delighted with the team at Indigo. Not only did they sell my cottage at more than I expected they ensured that my completion deadline was met too! Great friendly staff with knowledge and experience. Hugely recommend the Barton Road, Luton branch...
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Comment on agent fees
Extremely fair
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Sep 28,2016
Sep 28,2016
5
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The worst agents in Luton for Customer service!
I am a Senior IT director working for a Fortune 250 company. This is in regards to Purchase of 12, Beresford Road Lu4 8BE with Indigo residential luton, where dealing with the agents are proving to be very difficult ...
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Comment on agent fees
not sure about fees as I am the buyer but I see lots of higher end properties being sold by Indigo in luton and owners please be aware
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Aug 13,2016
Aug 13,2016
3
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Terrible experience with this company so would not recommend to deal with them at all. I looked for a double bedroom flat. Found one furnished suitable for myself listed by them, booked a review. The flat was dirty and re-decoration had been required. I was ...
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Mar 07,2016
Mar 07,2016
1
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Fantastic agency. Best company I have dealt with in Luton. Always called me back with updates and news when marketing my home and then they sold it for more money than the asking price! The after sales contact by Amanda was second to none right ...
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Comment on agent fees
Very fair costs
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Apr 20,2015
Apr 20,2015
5
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Do not use this company. Emma did not return phone calls or communicate with us. Indigo's incompetence has cost us over ‚£1000 in aborted sales fees. The seller of the house was unable to get a mortgage and we were not informed. Indigo allowed us to ...
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What agent could do to change your mind?
Told the truth and returned our phone calls.Attached Filesnbsp;
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Feb 18,2015
Feb 18,2015
3
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Our Son was told that a property had come up for viewing where he wanted to buy. He went after work to view the property and put an offer in for the full asking price. He was then told by Micheala that someone already had ...
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What agent could do to change your mind?
Do not bring clients to view properties that have the full asking price under offer. Take it off the market Get back to clients when advised Do not be greedy and start bidding wars Do not talk rubbish Be transparent and clear Have some moralsAttached Filesnbsp;
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Mar 07,2014
Mar 07,2014
4
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I am very unhappy with Indigo lettings. They do not leave us in peace to get on with things, we are a clean/tidy quiet couple but they constantly need access to the property, and unwilling to re-arrange if the time does not suit, even ...
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Jan 20,2014
Jan 20,2014
5
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I called indigo to rent 2 bed flat at aston court sarum road i was interviewed who is the property for i told me my wife and son and jordan sales person told me its perfectly fin when i went to view flat showed inteterest that ...
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Dec 04,2013
Dec 04,2013
5
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As a FTB I had a couple of viewings with Shaun which were fine and generally non pushy.
I opted to place an offer on a property which was accepted after a little negotiation. Communication at this point had been good with Shaun returning calls ...
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What agent could do to change your mind?
See the review - over promise / under deliver. A pity as i'd typically prefer the smaller agent but such shoddy service has left a sour taste. Not the way to win recommendations.Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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