95% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings Guaranteed Rent, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge.
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Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings Guaranteed Rent, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge.
Latest Reviews
View all Reviews 344
10th Oct 2024
reviewed by 'Premchand'
25th Sep 2024
reviewed by 'Halima'
29th Apr 2024
reviewed by 'Aslama'
6th Mar 2024
reviewed by 'Jabir'
5th Mar 2024
reviewed by 'Fahis Khan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £30,000 | £800,000 |
| Lettings | 93% | 95% | £400 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 56 | 5 | 192 | 10 | 38 | 1 | 29 | 1 | 9 | 3 |
Areas covered
- IG1
- E12
- IG2
- E15
- IG3
- IG11
- IG4
- Ilford
- IG5
- Gants Hill
- IG6
- Romford
- RM6
- Seven Kings
- E11
- Stratford
- E7
- Forest Gate
- E6
- Woodford
Address
213 Cranbrook Road
Ilford
Essex
IG1 4TD
020 8518 1313
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 23,2019
Jan 23,2019
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Jack was cordial and was in constant communication until the move happened
He also helped with fixing the issues highlighted before move in...
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Comment on agent fees
Agent Fees is on the higher side but not extortionate
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Jan 23,2019
Jan 23,2019
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Thank you very much for your understending and help to find a beautiful home ....friendly and nice people as ever.. thank you again...
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Good
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Jan 17,2019
Jan 17,2019
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I have had pleasure of dealing with Jack Bones for letting my property He was Professional and very helpful. He listened to my concerns and requirements and fulfilled them to the highest standard. I am very pleased with his service and will highly recommend him.
...
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Good
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Jan 17,2019
Jan 17,2019
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Great communication, quick resolution, reasonable fee, on-time payments, have used on couple of occasions. Overall very satisfied with services provided....
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Goos
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Jan 03,2019
Jan 03,2019
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I am very satisfied with the service that i got from Jack
He is very helpful and patient on the work that he does
so thankful to him !...
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Good
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Nov 05,2018
Nov 05,2018
1
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Samina & Kabeer were both very accommodating to my requirements and needs. In particular with all the paperwork and anything I have needed Samina has out done herself and has proven to go above and beyond to ensure as a tenant requirements were/are met consistently ...
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Comment on agent fees
The fees were considerably fair!
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Nov 05, 2018
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Hi Llewellyn
Thank you for your wonderful review.
I am happy to assist you with any questions you may have. - Samina ...
Nov 05,2018
Nov 05,2018
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Georgina was very helpful, easy to reach and a joy to interact with. She was very quick with all operations...
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Good
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Oct 22,2018
Oct 22,2018
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Hi,i want to say big thanks for my agent JACK BONES.
Jack is very profesional, flexible and helpfull worker. He always was on time to help as in proces to get our flat. We higth recommended Jack .
Many thanks ,Jack....
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Comment on agent fees
Jack Bones is the best agent . Recommended 100%
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Sep 28,2018
Sep 28,2018
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On time and clear response by the Agent.
Provides detailed and timely clarification on all the questions you have. Would definitely recommend Jack....
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Sep 19,2018
Sep 19,2018
1
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She is dedicated to help the all the tenants when we need and has a quick answer when we contact her....
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Comment on agent fees
Great fees
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Sep 20, 2018
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Hi Livia
Thank you for your review, its much appreciated. I am always here to assist you. :) ...
Sep 03,2018
Sep 03,2018
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Delay in receiving monthly rent on property. For this month the matter was resolved quickly and will monitor the situation for future monthly rental income....
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Aug 31,2018
Aug 31,2018
1
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Easy to get along with and responsive on house related issues. Happy to have them as agents and would recommend to others....
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Sep 03, 2018
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Hello Sam, Thank you for your review and kind words. - Samina ...
Aug 31,2018
Aug 31,2018
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Jack was very friendly, approachable, and supportive from the very start. Made the process easier and enjoyable. Would highly recommended his customer service!...
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Comment on agent fees
The fees very okay, not too high or too low.
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Aug 31,2018
Aug 31,2018
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Had a great experience securing a flat and doing repair works on it with Jack. Very professional, very friendly, on time, I do recommend....
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Aug 29,2018
Aug 29,2018
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Jack was quick and professional , he showed me the property in due time , all documents and contract done smoothly and I was able to move on time....
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Comment on agent fees
Acceptable
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Aug 29,2018
Aug 29,2018
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Was very impressed with the service I received from handing over the keys to introduction to the tenants. Highly recommended....
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Comment on agent fees
Very reasonable
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Aug 27,2018
Aug 27,2018
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Jack was very professional throughout and worked very hard to find us the right tenant. He was friendly and very approachable...
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Comment on agent fees
They were very competitive
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Aug 22,2018
Aug 22,2018
1
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I am a landlord, and have been using Ideal Location managed services for over 5 years and have worked with Georgina over this period. Georgina is very professional and extremely meticulous in everything she does. She is very informative and offers honest advice and solutions to ...
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Good
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Aug 20,2018
Aug 20,2018
2
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Good experience overall. Samina always answers when she is available and tries her best to meet the standards the situation implies....
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Aug 20, 2018
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Hi Karell, Thank you for your review.
Always here to assist you with any queries you may have. ...
Aug 20,2018
Aug 20,2018
2
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Great support best organized from Samina I would like to thank and best wishes to Samina for great support
Keep continue the great support...
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Good
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Aug 20, 2018
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Very good support from Samina
Keep up the great work and my best wishes ...
Aug 20,2018
Aug 20,2018
2
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Samina has wonderful person, Great support always provided at any time. Best thing is communication, on time updates and provide great support in terms of any request related to repair, replace or any other query.
I would say the best support that I have experiencenced.
...
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Comment on agent fees
Normal
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Sep 03, 2018
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Hi Senthil. Thank you for your kind words, our aim is to always make your stay with us comfortable. I am always here to assist you. - Samina ...
Aug 20,2018
Aug 20,2018
0
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Service was good but expensive
need more improvement on tenant side specially needy tenant
But our all happy
Many thanks...
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Aug 19,2018
Aug 19,2018
0
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I am letting my property through Ideal Locations and Jack Bones has been so utterly professional. Gave great advice and knew exactly the types of tenants I was looking for. Took all my requests on board without hesistation. You call him and he knew what ...
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Comment on agent fees
I found fees to be reasonable.
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Aug 18,2018
Aug 18,2018
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Jack helped me move in from referencing to move-in in four days. Very good work. Would recommend to my friends and family...
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Good
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Aug 18,2018
Aug 18,2018
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He is a very good person and very helpfull all the time best person in the branch and lovely person...
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Good
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Aug 17,2018
Aug 17,2018
1
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Samina was professional, helpful and friendly. I have no negative feedback and would recommend her to a friend. Everything went smoothly....
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Comment on agent fees
Bad - other agencies charge less. But that's obviously not Samina's fault.
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Aug 17, 2018
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Hello,
Thank you for your review. I am happy to assist you with any queries and deal with them in the best possible way :)
Samina ...
Aug 16,2018
Aug 16,2018
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They were professional from the get go, very knowledgable about the area and the market. I will definitely recommend to my friends and family....
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Comment on agent fees
Very reasonable.
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Aug 16,2018
Aug 16,2018
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Both Georgina and Manjit have been a pleasure to deal with assisting in the rental and more recently the sale of my property. They are always able to offer a solution to any issue that arises and take the hassle out of everyday property maintenance. ...
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Comment on agent fees
Really reasonable fees compared to their competitors, professional and fair.
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Aug 13,2018
Aug 13,2018
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Jack was fantastic. He answered all our questions and queries efficiently and fully. It was by far the smoothest transition in terms of moving we've ever had. Definitely recommend Jack and the rest of the Ideal Locations team....
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Aug 04,2018
Aug 04,2018
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Ideal Locations Ilford are brilliant they take have excellent communication with Landlords and Tennents. Georgina always provide excellent service to my tennents and gives me feedback all the time....
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Good
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Akhil
Manjit
(42)
Harpreet
Bhargavi
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Ideal Locations
Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.
3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.
5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ
about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected]
Last updated at 2:10 PM 08/12/2017 by allAgents
Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.
3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.
5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ
about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected]
Best Estate Agent in Ilford 
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