Ideal Locations
4.8/5, 344 reviews
94% recommended
95% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings Guaranteed Rent, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge. show more Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings Guaranteed Rent, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £30,000 £800,000
Lettings 93% 95% £400 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 5 192 10 38 1 29 1 9 3
Areas covered
  • IG1
  • E12
  • IG2
  • E15
  • IG3
  • IG11
  • IG4
  • Ilford
  • IG5
  • Gants Hill
  • IG6
  • Romford
  • RM6
  • Seven Kings
  • E11
  • Stratford
  • E7
  • Forest Gate
  • E6
  • Woodford
Address

213 Cranbrook Road
Ilford
Essex
IG1 4TD
020 8518 1313

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA UKALA TPOS Lettings TPOS DPS
Latest Properties

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Images & Videos

“She is available when we need her help, in case ......”

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Mar 08,2018
Minithumbup
By: 'Rose'
Mar 08,2018
1 people found
this helpful
She is available when we need her help, in case she is not, due to meeting than Samina always calls us back. She tries to resolve our issues when the arise as soon as possible....
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By: Samina
Mar 09, 2018
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Hello Thank you for your kind words, I am always here to assist you. - Samina ...

“Jack dealt with the situation brilliantly from the beginning to ......”

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Mar 08,2018
Minithumbup
By: 'Haider'
Mar 08,2018
0 people found
this helpful
Jack dealt with the situation brilliantly from the beginning to the end kept me up to date with all relevant matters, superb customer service and will go out of his way to seal the deal for both parties, would recommend to anyone looking for stress ...
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Comment on agent fees
Very good, affordable, realistic
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By: Jack Bones
May 18, 2018
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Thanks for the review, Haider. I'm glad you were pleased with the service and look forward to helping you rent again. Cheers. | "JACK" ...

“I am very happy with this agency and their agent ......”

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Mar 05,2018
Minithumbup
By: 'Val'
Mar 05,2018
1 people found
this helpful
I am very happy with this agency and their agent who dealt with my enquiries and viewing. Would definitelly recommend....
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Comment on agent fees
ok
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By: Samina
Mar 05, 2018
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Hello Thank you for your review. ...

“I can honestly say hat the service I received from ......”

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Mar 03,2018
Minithumbup
By: 'Barry'
Mar 03,2018
0 people found
this helpful
I can honestly say hat the service I received from Ideal Locations has been a very good experience. I have had excellent communications and even though some sales fell through the team never gave up and found a buyer leaving everybody happy....
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Comment on agent fees
Good
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“Jack Bones have been incredibly helpful, informative and professional throughout ......”

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Feb 27,2018
Minithumbup
By: 'Venkat'
Feb 27,2018
0 people found
this helpful
Jack Bones have been incredibly helpful, informative and professional throughout the Letting process. A quick phone call whenever necessary to keep us in the loop and to let us know the process and thank fully he showed us the property with really good and care ...
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Comment on agent fees
Good
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By: Jack Bones
May 18, 2018
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Thank you for the review, Venkat. It's great that you have a good relationship with the owners, and I appreciate your kind words. | "JACK" ...

“Jack is been really nice to us, helping us with ......”

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Feb 21,2018
Minithumbup
By: 'Cipriana'
Feb 21,2018
0 people found
this helpful
Jack is been really nice to us, helping us with all the enquiries,really prompt and professional. I can say we are really happy with him, being our agent....
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Comment on agent fees
The agent’s fee was a normal one, not too expensive comparing with the prices that are on the market.
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By: Jack Bones
May 18, 2018
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Thank you for the review, Cipriana. I'm glad you are happy with the service. | "JACK" ...

“Rachael was very kind, cooperative and helpful in the whole ......”

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Feb 16,2018
Minithumbup
By: 'Felix'
Feb 16,2018
1 people found
this helpful
Rachael was very kind, cooperative and helpful in the whole process of finding a place to stay and all communications. Thank you!...
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“I have to say Jack was superb.He has a ......”

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Feb 13,2018
Minithumbup
By: 'Sean'
Feb 13,2018
0 people found
this helpful
I have to say Jack was superb.He has a friendly, but productive way about him. He really is an asset. He went out of his way to be helpful and treated me in a professional and courteous fashion. Even though he is a relatively ...
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Comment on agent fees
Good
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By: Jack Bones
May 18, 2018
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It's nice to receive recognition like that, Sean. Happy you appreciated the effort. Cheers | "JACK" ...

“Georgina is very professional, down to earth, committed and exercises ......”

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Feb 06,2018
Minithumbup
By: 'Will'
Feb 06,2018
0 people found
this helpful
Georgina is very professional, down to earth, committed and exercises a practical approach. Georgina would resolve issues in good time with no follow-ups whatsoever, you can be reassured that you are in good pair of hands. It would be apt to qualify Georgina's work as ...
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Comment on agent fees
Good
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“Im very pleased with Jack Bones he is very helpful ......”

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Feb 03,2018
Minithumbup
By: 'Patrick'
Feb 03,2018
0 people found
this helpful
Im very pleased with Jack Bones he is very helpful with everything and the rest of the agents. The process with the paperwork and moving in was very well & quick...
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Comment on agent fees
Very helpful person
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By: Jack Bones
May 18, 2018
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Hi Patrick, thank you for your review. I'm glad you found the process easy and hope you're happy in your flat. | "JACK" ...

“Jack is a very good person, he can help you ......”

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Jan 31,2018
Minithumbup
By: 'Yu'
Jan 31,2018
0 people found
this helpful
Jack is a very good person, he can help you solve the problem of the house.and. Honest reliable man...
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Comment on agent fees
I think the fees little bit expensive
Was this helpful? Yes
By: Jack Bones
Jan 31, 2018
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Hi Yu, thank you for the kind words. I am happy you were pleased with the service and I hope you enjoy the rest of your time at the flat. Having two guarantors added so late into referencing made the fees a bit higher, but I hope they wasn't too expensive! Thanks again. :-) | -"JACK" ...

“Jack is great in term to meet timeline as I ......”

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Jan 30,2018
Minithumbup
By: 'Mirza'
Jan 30,2018
0 people found
this helpful
Jack is great in term to meet timeline as I have only three days left to move from previous accommodation so after my viewing He managed. Quality services , good accommodations ideal locations offers....
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Comment on agent fees
Good
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By: Jack Bones
Jan 31, 2018
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Hi Mirza, the Wednesday-Saturday turnaround from viewing to moving was a bit of a challenge, but I think we did the pretty well! Thank you for your kind words, pleasure helping you find a flat. | -"JACK" ...

“We used Ideal locations for the first time when my ......”

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Jan 30,2018
Minithumbup
By: 'WUI'
Jan 30,2018
0 people found
this helpful
We used Ideal locations for the first time when my girlfriend and I where looking to move from north London to Essex. Jack was very friendly, professional and a pleasure to work with. I'm sure he will continue to do really well....
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By: Jack Bones
Jan 31, 2018
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William, thanks for the review! It was a joy helping you and your girlfriend with the move. I hope the rest of your stay at the flat is an enjoyable one. | -"JACK" ...

“Samina was quick with replies, understanding of the fact I ......”

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Jan 29,2018
Minithumbup
By: 'Charlotte'
Jan 29,2018
1 people found
this helpful
Samina was quick with replies, understanding of the fact I was starting a new job. Very professional and very friendly....
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By: Samina Begum
Jan 29, 2018
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Hi Charlotte Thank you for your review I am always here to help with any queries you have. ...

“The support I got from Rachael and Samina was fantastic. ......”

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Jan 29,2018
Minithumbup
By: 'Sohini'
Jan 29,2018
1 people found
this helpful
The support I got from Rachael and Samina was fantastic. From the first time I met them they have been brilliant & very knowledgeable giving me excellent advice throughout the process. They kept me up to date throughout the tenancy process & were always on the end ...
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By: Samina Begum
Jan 30, 2018
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Hi Sohini, Thank you for your kind words, we are very delighted that you are satisfied with our service. - Samina ...

“They are great give good service and faster but there ......”

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Jan 25,2018
Minithumbup
By: 'Punitkumar'
Jan 25,2018
0 people found
this helpful
They are great give good service and faster but there is Lanlord is not good that's why ideal location impration going bad so if they want improve them self they need to check property before they get property's Thanks so much...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Jack Bones
Jan 26, 2018
View all comments (1)
Hi Punit, I'm glad you are pleased with our service in helping you rent the flat. With regards to checking the property, the water pressure issue is a local issue and isn't easily remedied. The three plumbers that we sent to check the problem were not able to give us a fix for this. Any future issues (if any) will be dealt with promptly, however as explained this issue isn't something which can be helped unfortunately. I hope you enjoy the rest of your time in the flat. | -"JACK" ...

“They have an Excellent service. Always professional and a great ......”

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Jan 25,2018
Minithumbup
By: 'Mr'
Jan 25,2018
0 people found
this helpful
They have an Excellent service. Always professional and a great property management service. I Would definitely recommend to my friends and family....
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Comment on agent fees
Good
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“I was well please with all that they did for ......”

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Jan 25,2018
Minithumbup
Manjit
By: 'Greg'
Jan 25,2018
0 people found
this helpful
I was well please with all that they did for me. Manjit introduce me to a broker and solicitor in witch i was well please in all they did...
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“Samina does a great job in handling and answering my ......”

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Jan 24,2018
Minithumbup
By: 'Oyin'
Jan 24,2018
1 people found
this helpful
Samina does a great job in handling and answering my queries or requests. She is prompt and very helpful in her response....
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Comment on agent fees
Samina does a good job in corresponding with me whenever I raise any concern. She is prompt and polite in her response.
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By: samina
Jan 25, 2018
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Hi Oyin, Thank you for your review. We will always aim to provide the best service for you as well as other housemates. ...

“Ideal locations provide a friendly and professional service. They attend ......”

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Jan 22,2018
Minithumbup
By: 'R.'
Jan 22,2018
0 people found
this helpful
Ideal locations provide a friendly and professional service. They attend to any issues arising with the flat or tenants promptly and tactfully, and forward the rent in good time....
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Comment on agent fees
The agents fee are fine considering Al they do.
Was this helpful? Yes
By: Jack Bones
Jan 26, 2018
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Hi Ruth, thank you for your review. I hope you are happy with the new tenants and look forward to doing more business with you in the future! | -"JACK" ...

“He is very supportive and helping person. I am happy ......”

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Jan 22,2018
Minithumbup
By: 'Ali'
Jan 22,2018
1 people found
this helpful
He is very supportive and helping person. I am happy and satisfied with service. I would recommend to other people as well....
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By: Jack Bones
Jan 26, 2018
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Hi Ali, thank you for your review. I am glad you were pleased with the service and hope you are happy in the flat! | -"JACK" ...

“the staff were really nice when i saw them to ......”

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Jan 18,2018
Minithumbup
By: 'Alex'
Jan 18,2018
0 people found
this helpful
the staff were really nice when i saw them to make the check in in the room. Now please stop sending me reviews invitations ;-)...
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Comment on agent fees
good as the deposit was the half of the room price so you don't really feel the agency fees.
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By: Rachael
Jan 18, 2018
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Thank you Alex. :) ...

“Samina has been very helpful during the course of this ......”

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Jan 16,2018
Minithumbup
By: 'Jo'
Jan 16,2018
1 people found
this helpful
Samina has been very helpful during the course of this year and I feel very comfortable with her work. Not only does she promptly reply to my requests, she is also very sympathetic towards our issues....
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By: Samina Begum
Jan 16, 2018
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Thanks for your review. ...

“Rachel was very quick to respond to me and answer ......”

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Jan 10,2018
Minithumbup
By: 'Amber'
Jan 10,2018
0 people found
this helpful
Rachel was very quick to respond to me and answer any questions that I had. When i had a problem with the condition of my mattress she was very quick to resolve the issue....
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Comment on agent fees
I think that £250 just to move into a place is way to expensive. However that was not her decision it’s the agency as a whole
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By: Rachael
Jan 16, 2018
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Thank you Amber. We as an agency are always available to assist you promptly with any issues regarding your let. :) ...

“Efficient and pleasant relationship with administrator. Mutual confidence which is ......”

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Jan 10,2018
Minithumbup
By: 'Amar'
Jan 10,2018
1 people found
this helpful
Efficient and pleasant relationship with administrator. Mutual confidence which is highly appreciated. I would recommend the agency to people I know wanting to relocate....
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By: Samina Begum
Jan 11, 2018
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Thanks for your review. ...

“Samina is friendly and accommodating. She is very helpful and ......”

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Jan 03,2018
Minithumbup
By: 'Anneofphil'
Jan 03,2018
2 people found
this helpful
Samina is friendly and accommodating. She is very helpful and respond immediately to calls or emails and text messages if not busy....
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Comment on agent fees
Very fair
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By: samina
Jan 04, 2018
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Thank you for your review. ...

“Jack is always helpful and tries his best to resolve ......”

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Dec 29,2017
Minithumbup
By: 'Jas'
Dec 29,2017
2 people found
this helpful
Jack is always helpful and tries his best to resolve any issues. He goes out of his way even though sometimes it's not his job or responsibilly....
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Comment on agent fees
Good
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By: Jack Bones
Jan 18, 2018
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Hi Jas, thanks for your review. I'm happy you appreciate the effort and I hope any issues will (or have already) reach a suitable resolve. | Jack ...

“Jack Bones is a very good agent it was a ......”

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Dec 21,2017
Minithumbup
By: 'Maria'
Dec 21,2017
2 people found
this helpful
Jack Bones is a very good agent it was a pleasure to communicate with him.Every time when i had a question hi was very friendly and happy to explain mi everything. Thanks....
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Comment on agent fees
It was ok.
Was this helpful? Yes
By: Jack Bones
Dec 21, 2017
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Hi Maria, I hope your first weekend in the house was enjoyable, and thank you for the positive review. - Jack ...

“Jack is highly professional and helpful.Willing to go that ......”

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Dec 21,2017
Minithumbup
By: 'Neena'
Dec 21,2017
0 people found
this helpful
Jack is highly professional and helpful.Willing to go that extra mile to help .Very quick response to queries.Overall I had a good experience dealing with him....
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By: Jack Bones
Dec 21, 2017
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Hi Neena, thank you for the kind words. I look forward to doing more business with you in the future! - Jack ...

“Zabeer and Samina have been friendly and have provided an ......”

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Dec 20,2017
Minithumbup
By: 'Satisified'
Dec 20,2017
1 people found
this helpful
Zabeer and Samina have been friendly and have provided an excellent service, leaving me feeling at ease. I would definitely recommend Ideal Locations....
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Comment on agent fees
Good.
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By: Samina Begum
Dec 20, 2017
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Thank you for your review ...
Staff picture Akhil
Staff picture Manjit
(42)
Staff picture Harpreet
No image available Bhargavi
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.

3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected]
Last updated at 2:10 PM 08/12/2017 by allAgents

Awards won by Ideal Locations

Regional Awards won by Ideal Locations

Individual Branch Awards

Ilford, IG1



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Ideal Locations