Hotblack Desiato
4.8/5, 693 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise. show more Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise.
Hotblack Desiato - Click to Visit Our Website

Latest Reviews

 View all Reviews 693
11th Feb 2022
reviewed by 'Maryann Eason'
“Stuart Shiers exemplifies professionalism. He never failed to be attentive to my questions and concerns regarding the sale of an ......”
12th Jan 2022
reviewed by 'Conor'
“The sales process was longer and more complicated than originally anticipated but the Hotblack Desiato team helped to navigate the ......”
17th Dec 2021
reviewed by 'Fergie'
“I live in the north of England and wanted to sell my flat in Islington with the minimum of travel ......”
4th Sep 2021
reviewed by 'Mark'
“We instructed Hotblack Desiato as we were impressed with Mark Azzopardi. He was very knowledgeable and experienced compared to the ......”
20th Aug 2021
reviewed by 'Jack'
“Woeful. Never got back to me despite 4 emails and numerous calls. Why oh why would one let with them...”
20th Aug 2021
reviewed by 'Claire'
“My joint sales process following divorce was complicated and drawn out, due to factors outside the agents control, and I ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £123,000 £9,995,000
Lettings 95% 96% £330 £5,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 4 376 15 61 2 47 0 20 1
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS TDS
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Hotblack Desiato Branches (view all 3)
Camden Town, NW1
Highbury, N5
Islington, N1

“great negotiation skills and communication from a tenant point of ......”

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Aug 18,2015
Minithumbup
By: 'alex'
Aug 18,2015
2 people found
this helpful
great negotiation skills and communication from a tenant point of view clear, concise and well spoken as well as being readily available to answer all questions felt he was invested in the process...
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Comment on agent fees
have seen other agents charging double for admin fees which seems exorbitant
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“Jamie was always very friendly, helpful, and quick to respond ......”

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Aug 13,2015
Minithumbup
By: 'Isobel'
Aug 13,2015
1 people found
this helpful
Jamie was always very friendly, helpful, and quick to respond to our queries from the very first day of viewing the property. He resolved a small issue we had with the reference agency very smoothly and communicated with the overseas landlord for us. We would ...
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“Having lived in the UK for the better part of ......”

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Aug 13,2015
Minithumbup
By: 'Michael'
Aug 13,2015
0 people found
this helpful
Having lived in the UK for the better part of a decade, I've dealt with a number of lettings agents in both London and Manchester. Hotblack Desiato beats them all hands down. Beyond the simple things you'd expect from a service like being courteous and ...
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Comment on agent fees
Incredibly reasonable and straightforward.
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By: Sarah
Aug 19, 2015
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Thank you for such a glowing review. ...

“Hotblack Desiato and Tom Prevezer and Stephen Sanders were friendly ......”

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Aug 12,2015
Minithumbup
By: 'JSmithdale'
Aug 12,2015
0 people found
this helpful
Hotblack Desiato and Tom Prevezer and Stephen Sanders were friendly and professional throughout. I was able to view the property the following day after first making an enquiry and I had the opportunity to do a second viewing without issue. They were always helpful over ...
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“Very professional service on this letting. Swift and problem free. ......”

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Jul 31,2015
Minithumbup
By: 'Gianna'
Jul 31,2015
0 people found
this helpful
Very professional service on this letting. Swift and problem free. I look forward to dealing with Hotblacks on my next let...
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“I was very happy with this agency and how they ......”

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Jul 30,2015
Minithumbup
By: 'Lorenza'
Jul 30,2015
0 people found
this helpful
I was very happy with this agency and how they managed with the whole renting process. Kind, professional and efficient. Thank you....
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“Our experience with Hotblack Desiato was incredibly helpful and rewarding. ......”

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Jul 29,2015
Minithumbup
By: 'Brendan'
Jul 29,2015
0 people found
this helpful
Our experience with Hotblack Desiato was incredibly helpful and rewarding. Our agent, Daniel, was kind, attentive, and helped us through the whole process. I can't recommend them enough....
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Comment on agent fees
Completely fair.
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“Malcolm and Paulina have been most helpful from our first ......”

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Jul 18,2015
Minithumbup
By: 'Christine'
Jul 18,2015
0 people found
this helpful
Malcolm and Paulina have been most helpful from our first meeting only 2 weeks ago to helping me find a tenant and getting to signing of the contracts! They have been efficient in answering phone and email enquiries about the smallest detail. Each answer was helpful, ...
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“Great service from Daniel He was very clear, was always ......”

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Jul 17,2015
Minithumbup
By: 'Vicente'
Jul 17,2015
0 people found
this helpful
Great service from Daniel He was very clear, was always available and had quicly and rapid responses when they were needed. I am glad that I encountered my flat with his services....
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“Our recent letting experience with Hotblack Desiato has been incredibly ......”

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Jul 07,2015
Minithumbup
By: 'Daniela'
Jul 07,2015
1 people found
this helpful
Our recent letting experience with Hotblack Desiato has been incredibly smooth and troubles free. Our letting agent - Jamie Forgan - has been absolutely outstanding assisting us throughout the process with professionalism. He has been reactive to each requests, very responsive and accurate in the ...
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“The agency found a family that I am sure appreciates ......”

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Jul 05,2015
Minithumbup
By: 'Neville'
Jul 05,2015
0 people found
this helpful
The agency found a family that I am sure appreciates the house, and were efficient in handling all the contracts etc....
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“Nathan was kind and professional - worked with my budget ......”

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Jul 04,2015
Minithumbup
By: 'Duncan'
Jul 04,2015
1 people found
this helpful
Nathan was kind and professional - worked with my budget and understood the difficulty of making a decision on a flat :). Would happily use Hotblack and Nathan again....
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“Agent and company were much more professional than any other ......”

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Jun 11,2015
Minithumbup
By: 'Andrew'
Jun 11,2015
0 people found
this helpful
Agent and company were much more professional than any other estate agent in London which I have dealt with in the past. Most of the information was helpful and easily understandable. The agent was on hand at all times. We did find the referencing process ...
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“Daniel and Josh were fantastic throughout the whole process. They ......”

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Jun 11,2015
Minithumbup
Staff profile picture
Josh
By: 'dabelman'
Jun 11,2015
1 people found
this helpful
Daniel and Josh were fantastic throughout the whole process. They took many, many calls from me to ensure that all details were squared away. It was all very smooth, and I am extremely appreciative of their service....
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Comment on agent fees
Very easy, simple process. Far less fees than other agencies I've dealt with!
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“We used Jamie at Hotblack Desiato for renting our current ......”

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Jun 09,2015
Minithumbup
By: 'Alexandra'
Jun 09,2015
1 people found
this helpful
We used Jamie at Hotblack Desiato for renting our current flat. He has been absolutely outstanding! We could not have asked for a better negotiator to help us through the process. From the outset he went out of his way to secure us a viewing ...
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“A fantastic and thoroughly recommended service at all times, Daniel ......”

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Jun 05,2015
Minithumbup
By: 'Tracy'
Jun 05,2015
0 people found
this helpful
A fantastic and thoroughly recommended service at all times, Daniel was able to answer all questions quickly and efficiently and has made the process of searching for and selecting a new company apartment very easy indeed. Thank you....
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“Received excellent service from start to finish. Thorough with all ......”

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Jun 05,2015
Minithumbup
By: 'Giles'
Jun 05,2015
0 people found
this helpful
Received excellent service from start to finish. Thorough with all elements of the process and above all honest with all the feedback....
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“I have been dealing with Hotblack Desiato for many years ......”

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May 28,2015
Minithumbup
By: 'Lucia'
May 28,2015
0 people found
this helpful
I have been dealing with Hotblack Desiato for many years now and I have always found them competent and reliable. The speed at which suitable candidates are found and vetted is amazing and living abroad it means less worry for me as I know my ...
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Comment on agent fees
I was satisfied w the fees charged.
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“This is the third time we have used this particular ......”

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May 19,2015
Minithumbup
Staff profile picture
Stuart
By: 'Saiful'
May 19,2015
1 people found
this helpful
This is the third time we have used this particular agents and there is a reason why we have come back on each occasion. As usual, fast, efficient and polite to deal with. We were kept informed by Stuart at every stage of the process. ...
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“Daniel was helpful and courteous at all times. Even when ......”

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May 15,2015
Minithumbup
By: 'Smozcow'
May 15,2015
1 people found
this helpful
Daniel was helpful and courteous at all times. Even when things when slightly wrong (the keys to a property we'd arranged to view being unavailable at the time), he was very quick to rectify the situation and re-book the appointment. The whole process made re-locating ...
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“My comments are very simple. I could not have wished ......”

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May 14,2015
Minithumbup
By: 'Tiziana'
May 14,2015
2 people found
this helpful
My comments are very simple. I could not have wished for a better service. He provided me with exactly what I needed in a very short time. I am thankful for his excellent service and his politeness. Defnitely one of the best agent out there!...
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“My overall experience with Hotblack has been very positive. They ......”

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May 12,2015
Minithumbup
By: 'Caroline'
May 12,2015
0 people found
this helpful
My overall experience with Hotblack has been very positive. They seem straightforward and don't have an aggressive sales approach so I didn't feel pressured in to making a decision or that I was being mislead. Paulina has been very prompt at replying to emails, helpful ...
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“Very professional, returns calls and emails promptly, accurate valuations, good ......”

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May 06,2015
Minithumbup
By: 'Antony'
May 06,2015
2 people found
this helpful
Very professional, returns calls and emails promptly, accurate valuations, good tenants, will continue to use on a long term basis. We have been using Hotblacks for 20 plus years...
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Comment on agent fees
Fees are reasonable
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“Jamie and Saylan as always provided an excellent service, they ......”

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Apr 30,2015
Minithumbup
By: 'charlotte'
Apr 30,2015
2 people found
this helpful
Jamie and Saylan as always provided an excellent service, they are fantastic communicators and needless to say they found applicants for the property within 5 hours , there after care and admin is equally efficient. The outcome is that I instructed them on two other properties....
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Comment on agent fees
Its a fair rate for the service.
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“Josh has been extremely helpful during my time as a ......”

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Apr 20,2015
Minithumbup
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Josh
By: 'Kirsty'
Apr 20,2015
1 people found
this helpful
Josh has been extremely helpful during my time as a tenant with Hot Black Desiato. He put me at ease during a normally stressful time of looking for a new rental property, made time to show me the properties around my working hours and didn't ...
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“I have had my two flats in Islington let through ......”

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Apr 17,2015
Minithumbup
By: 'jos'
Apr 17,2015
0 people found
this helpful
I have had my two flats in Islington let through Hotblack for 18 years, they have been very helpful and professional throughout those years. I think they have really improved in the last year and answer all me enquiries immediately. Would recommend them to new landlords....
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Comment on agent fees
something that has to be paid if you want good tenants
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“This agent has followed my instructions to the letter, has ......”

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Apr 17,2015
Minithumbup
By: 'Tony'
Apr 17,2015
0 people found
this helpful
This agent has followed my instructions to the letter, has got back to me when he said he would, advised me when required and acted in a thoroughly professional manner throughout the whole of this re-letting process...
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“My wife and I have had some pretty poor experiences ......”

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Apr 14,2015
Minithumbup
By: 'Mike'
Apr 14,2015
1 people found
this helpful
My wife and I have had some pretty poor experiences with Estate Agents over the last 4-5 years so it was very refreshing to have someone as professional as Jamie to deal with this time round. We don't think it's too much to ask for ...
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Comment on agent fees
We weren't at all happy with the third party reference company used by Hotblack Desiato. There reference system was dated to the point of us very nearly missing out on the property (despite fulfilling all the criteria) and their staff weren't at all empathetic or flexible towards our situation. Frustrating.
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“Hotback Desiato were instrumental in obtaining a tenant for our ......”

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Apr 10,2015
Minithumbup
Staff profile picture
Josh
By: 'T.'
Apr 10,2015
1 people found
this helpful
Hotback Desiato were instrumental in obtaining a tenant for our Maida Vale flat that had been rented for many years without an estate agent. They were quick to work along-side local agents when necessary and extremely efficient when it came time to coordinating the works ...
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“Super responsive and quick and very helpful and kind. We've ......”

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Apr 10,2015
Minithumbup
Staff profile picture
Josh
By: 'Emina'
Apr 10,2015
1 people found
this helpful
Super responsive and quick and very helpful and kind. We've had a great experience as tenants. I've contacted them 3 years later after our tenancy contract via Hotblack was finished to provide a residency confirmation letter and they've literally responded right away! I strongly recommend them....
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Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Fees & Payments (as permitted under the Tenant Fees Act 2019)
Holding Deposit - One week’s rent
Security Deposit - 5 weeks rent to £50,000pa or 6 weeks if higher
Change of Tenant/sharer - £50 inc VAT or reasonable costs if higher
Failure to return keys plus cost of changing locks - Full replacement costs
Early Termination - Re-marketing costs (See below)
Variation of Contract - £50 inc VAT (see below)

Last updated on 31/05/2019, 4:23 PM by Jessica Pinnick - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website www.hotblack.co.uk or call our office on 020 7226 0160 for our complaints procedure
Last updated at 9:41 AM 01/09/2017 by Stuart Shiers

Awards won by Hotblack Desiato

Regional Awards won by Hotblack Desiato

Individual Branch Awards

London, NW1

London, N5

London, N1



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