Hotblack Desiato
4.8/5, 693 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise. show more Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise.
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Latest Reviews

 View all Reviews 693
11th Feb 2022
reviewed by 'Maryann Eason'
“Stuart Shiers exemplifies professionalism. He never failed to be attentive to my questions and concerns regarding the sale of an ......”
12th Jan 2022
reviewed by 'Conor'
“The sales process was longer and more complicated than originally anticipated but the Hotblack Desiato team helped to navigate the ......”
17th Dec 2021
reviewed by 'Fergie'
“I live in the north of England and wanted to sell my flat in Islington with the minimum of travel ......”
4th Sep 2021
reviewed by 'Mark'
“We instructed Hotblack Desiato as we were impressed with Mark Azzopardi. He was very knowledgeable and experienced compared to the ......”
20th Aug 2021
reviewed by 'Jack'
“Woeful. Never got back to me despite 4 emails and numerous calls. Why oh why would one let with them...”
20th Aug 2021
reviewed by 'Claire'
“My joint sales process following divorce was complicated and drawn out, due to factors outside the agents control, and I ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £123,000 £9,995,000
Lettings 95% 96% £330 £5,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 4 376 15 61 2 47 0 20 1
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS TDS
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Hotblack Desiato Branches (view all 3)
Camden Town, NW1
Highbury, N5
Islington, N1

“A very nervous landlord as this was my first time ......”

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Mar 21,2016
Minithumbup
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Josh
By: 'wales'
Mar 21,2016
1 people found
this helpful
A very nervous landlord as this was my first time renting. Josh made everything really simple and was always on hand to assist with both flats. He shared all his contacts with me and even saved me money with some of his advice! Both flats ...
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Comment on agent fees
Very competitive and worth every penny
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“This was a really helpful experience - terrific people and ......”

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Mar 11,2016
Minithumbup
By: 'Jeremy'
Mar 11,2016
0 people found
this helpful
This was a really helpful experience - terrific people and a good range of properties in our price range. We found a really good flat and the seller seemed very happy too, so win-win....
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“Hotblack got us lots of viewings from the off. Their ......”

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Mar 01,2016
Minithumbup
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Stuart
By: 'Imogen/Simon'
Mar 01,2016
0 people found
this helpful
Hotblack got us lots of viewings from the off. Their initial valuation proved a touch too high but once we reduced the price a little we had two firm offers within only a few weeks of marketing. The sale of the leasehold flat then became ...
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Comment on agent fees
I was happy with the fees.
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“I love working with Nathan. He has proven exceptionally open, ......”

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Feb 27,2016
Minithumbup
By: 'Michael'
Feb 27,2016
2 people found
this helpful
I love working with Nathan. He has proven exceptionally open, helpful and enthusiastic. He found the place I'm living in now. What really impressed me is that unlike my experiences with other estate agents who tend to disappear once they've rented you something, Nathan was ...
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“Tom was an absolute star when sorting out our flat ......”

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Feb 26,2016
Minithumbup
By: 'GTP'
Feb 26,2016
1 people found
this helpful
Tom was an absolute star when sorting out our flat for us. He made sure everything was going to be ready for us when we moved in and when we did have some difficulties with the referencing company he always tried his hardest to help ...
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Comment on agent fees
Reasonable, however, needs a new referencing company.
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“Having lived in London for 10 years and dealing with many ......”

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Feb 26,2016
Minithumbup
By: 'Isla'
Feb 26,2016
2 people found
this helpful
Having lived in London for 10 years and dealing with many agencies we came across Hotblacks as we were looking to move to Highbury and popped into the office on the off chance. We were delighted with the service we received from Jamie, he was honest, ...
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“Jamie helped enormously with what could have been a really ......”

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Feb 26,2016
Minithumbup
By: 'Sheila'
Feb 26,2016
2 people found
this helpful
Jamie helped enormously with what could have been a really stressful move for us. We were up against the clock and on the verge of panic but he was super helpful and reassuring which definitely made us rethink and consider things properly instead of rushing ...
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Comment on agent fees
Most reasonable for the service level!
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“Recently secured a flat in Highbury and used a number ......”

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Feb 26,2016
Minithumbup
By: 'Murray'
Feb 26,2016
2 people found
this helpful
Recently secured a flat in Highbury and used a number of agents in my search. Jamie at HBD was by far and away the most helpful of the agents I used. He understood very early on the particular type of flat I was looking for ...
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Comment on agent fees
Reasonable fees.
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“Smooth and seamless process! I thought coming to London from ......”

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Feb 24,2016
Minithumbup
By: 'Rosario'
Feb 24,2016
0 people found
this helpful
Smooth and seamless process! I thought coming to London from NYC would be the most difficult place to get an apartment. Daniel did a great job with recognizing our interest and immediately came up with the right apartment in a great area, keeping our budget ...
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“Having 2 little kids and looking for house to rent isn't ......”

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Feb 24,2016
Minithumbup
By: 'nohelia'
Feb 24,2016
1 people found
this helpful
Having 2 little kids and looking for house to rent isn't easy by any means. Nathan, however has made the process thoroughly enjoyable for all of us, he has found the perfect place AND has been extremely competent at his job, responding to emails/phone calls ...
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“Altogether, great experience. I have dealt with a number of ......”

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Feb 20,2016
Minithumbup
By: 'Vwong'
Feb 20,2016
0 people found
this helpful
Altogether, great experience. I have dealt with a number of awful estate agents in London, particularly from the fancier end and Hotblack (and Daniel Fairbairn) have been honest, straightforward and overall great to work with. Also, it was nice to work with such a responsive ...
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Comment on agent fees
Very fair
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“I found all the staff very courteous and helpful and ......”

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Feb 19,2016
Minithumbup
By: 'Hendy'
Feb 19,2016
0 people found
this helpful
I found all the staff very courteous and helpful and kept me fully informed of all developments - in particular those mentioned above and Jessica . I will definitely use this office again for any future lettings....
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Comment on agent fees
V good
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“Tom was attentive, informative and made the move into our ......”

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Feb 18,2016
Minithumbup
By: 'Charlie'
Feb 18,2016
0 people found
this helpful
Tom was attentive, informative and made the move into our new property as smooth as possible. He was on hand and responsive from our first viewing of the property right through to completing our move. He handled the agreement in a professional and transparent fashion ...
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Comment on agent fees
Agency fee were fair and standard.
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“Tom was really helpful in finding our flat. He was ......”

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Feb 18,2016
Minithumbup
By: 'Tamsin'
Feb 18,2016
2 people found
this helpful
Tom was really helpful in finding our flat. He was super flexible for viewing times and he was timely and efficient in getting back to us with information once we secured the property. The whole process ran smoothly and we are happy with everything so ...
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“I used Hotblack Desiato to find tenants for my large ......”

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Feb 12,2016
Minithumbup
By: 'Margaret'
Feb 12,2016
0 people found
this helpful
I used Hotblack Desiato to find tenants for my large townhouse on one of Islington's squares. I dealt initially with Stephen Sanders then, after my tenants were signed up, with Tom Prevezer. I found both Stephen antd Tom to be very efficient, professional and businesslike ...
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Comment on agent fees
very good
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“Once we had accepted an offer Stuart @ Hotblacks worked like ......”

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Feb 09,2016
Minithumbup
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Stuart
By: 'Simon'
Feb 09,2016
0 people found
this helpful
Once we had accepted an offer Stuart @ Hotblacks worked like a bloody sheep dog chasing our somewhat unfocused buyers toward exchange, and it was a hard chase. Always polite, always calm, never for a moment letting the ball drop....
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Comment on agent fees
A reasonable 1.25%, we got a bit of a deal as an existing customer. I'd say they earned it.
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“Both the Islington and Highbury offices quickly ad courteously found ......”

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Jan 29,2016
Minithumbup
By: 'alan'
Jan 29,2016
0 people found
this helpful
Both the Islington and Highbury offices quickly ad courteously found a very suitable tenant for my flat. I'm very happy to recommend Hotblack as letting agents...
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Comment on agent fees
in comparison with other agents ,good value
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“Daniel was extremely attentive throughout the entire process and made ......”

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Jan 25,2016
Minithumbup
By: 'KatieW'
Jan 25,2016
0 people found
this helpful
Daniel was extremely attentive throughout the entire process and made sure to follow up with all parties (including me) to make sure that the transaction went through in the short time frame....
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“Both Daniel Fairbain and Stephen Sanders provided an excellent service, ......”

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Jan 21,2016
Minithumbup
By: 'Elizabeth'
Jan 21,2016
0 people found
this helpful
Both Daniel Fairbain and Stephen Sanders provided an excellent service, quick in finding tenants and correspondence and phone calls dealt with immediately. Accounts itemised and balance due to me as landlord was in my account before the tenants moved in....
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Comment on agent fees
Reasonable and fair fee.
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“If you´re looking for a listening, patient, effective and ......”

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Jan 19,2016
Minithumbup
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Stuart
By: 'Ayjay'
Jan 19,2016
0 people found
this helpful
If you´re looking for a listening, patient, effective and also proactive agency then look no further than Hotblack Desiato. We were fortunate to use them and very fortunate to use Stuart Shiers at the Upper Street office. I am a very demanding client who ...
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Comment on agent fees
as expected -- the going rate!
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“We were very impressed with how professional the agents were ......”

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Jan 11,2016
Minithumbup
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Jessica
By: 'IG'
Jan 11,2016
0 people found
this helpful
We were very impressed with how professional the agents were from the outset: extremely efficient, helpful and they kept us informed at all stages. It is the attention to these details that can really make a difference and are important to landlords and tenants alike. ...
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Comment on agent fees
Very competitive fees (although this was during an introductory offer period).
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“Thank you to both Jessica and Paulina. I often spoke ......”

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Dec 22,2015
Minithumbup
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Jessica
By: 'finspark1'
Dec 22,2015
0 people found
this helpful
Thank you to both Jessica and Paulina. I often spoke to Paulina as Jessica was out of the office and she was very polite and helpful. Jessica was helpful and the team did well at getting our papers sorted quickly. The only reason I did ...
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By: Hotblack Desiato Archway
Dec 22, 2015
View all comments (2)
Hi, Thanks so much for your review! We really love reading them and receiving feedback, which continues to help us improve and grow. We are sorry to hear about the issue you had with your move in date. We are actually open on Saturdays from 10-4pm, but I believe the issue you had was related to your references, and unfortunately the company that we use do not work over the weekend - this may have been the problem! I hope this helps clear some things up! Thanks again for your kind words, ...

“I only just arrived from New Zealand in the UK ......”

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Dec 09,2015
Minithumbup
By: 'Donald'
Dec 09,2015
0 people found
this helpful
I only just arrived from New Zealand in the UK in early October and I was informed of Islington as an area I would enjoy living in. As you can imagine when I arrived on Upper Street, Estates agents are every where. Some are more ...
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“Nathan has been super reliable, trustworthy and effective throughout the ......”

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Dec 07,2015
Minithumbup
By: 'Raphaelle'
Dec 07,2015
1 people found
this helpful
Nathan has been super reliable, trustworthy and effective throughout the whole process of searching/renting. Very responsive, available and patient, he helped us to find a new place that perfectly fits all our requirement and while we're sometimes being very picky - sometimes a little ...
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“My wife and I rented through Nathan, and from the ......”

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Dec 05,2015
Minithumbup
By: 'Viv'
Dec 05,2015
1 people found
this helpful
My wife and I rented through Nathan, and from the beginning of the process all the way through to a successful signing, Nathan was extremely flexible to our schedules, responsive to our requests and questions, and more than helpful in showing the property. Nathan took ...
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“Stephen was excellent. Very efficient, found a choice of tenants ......”

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Dec 02,2015
Minithumbup
By: 'Nick'
Dec 02,2015
0 people found
this helpful
Stephen was excellent. Very efficient, found a choice of tenants really quickly. I would highly recommend him and Hotblack Desiato...
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“This is my third move in London in the last ......”

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Dec 02,2015
Minithumbup
By: 'Angel'
Dec 02,2015
1 people found
this helpful
This is my third move in London in the last three years and I have rented with different agencies so, not the biggest expert in the subject matter but not an amateur either. Moving home is not easy not fun at all: finding the right ...
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“We were living in Brighton before we found the flat ......”

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Nov 17,2015
Minithumbup
By: 'Nat'
Nov 17,2015
0 people found
this helpful
We were living in Brighton before we found the flat in London and Tom manage to organize a visit that was ok with us coming by train. He was very nice and friendly, but also provided us with all the information we needed regarding the ...
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“During my time dealing with Nathan, he communicated professionally with ......”

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Nov 12,2015
Minithumbup
By: 'Yolanda'
Nov 12,2015
1 people found
this helpful
During my time dealing with Nathan, he communicated professionally with me and listened to my thoughts and ideas appropriately. He also provided feedback and followed up on issues/requests by email in a timely manner. Nathan had a cheerful attitude which made me fell good, ...
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“This is the first time that my boyfriend and I ......”

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Nov 10,2015
Minithumbup
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Josh
By: 'GJ-Agar'
Nov 10,2015
0 people found
this helpful
This is the first time that my boyfriend and I have rented in London and we were both very worried about the process and dealing with many different estate agents. From the start everyone at the Camden office was very helpful and polite. They were ...
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Comment on agent fees
Fair, considering the high admin fees elsewhere.
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Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Fees & Payments (as permitted under the Tenant Fees Act 2019)
Holding Deposit - One week’s rent
Security Deposit - 5 weeks rent to £50,000pa or 6 weeks if higher
Change of Tenant/sharer - £50 inc VAT or reasonable costs if higher
Failure to return keys plus cost of changing locks - Full replacement costs
Early Termination - Re-marketing costs (See below)
Variation of Contract - £50 inc VAT (see below)

Last updated on 31/05/2019, 4:23 PM by Jessica Pinnick - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website www.hotblack.co.uk or call our office on 020 7226 0160 for our complaints procedure
Last updated at 9:41 AM 01/09/2017 by Stuart Shiers

Awards won by Hotblack Desiato

Regional Awards won by Hotblack Desiato

Individual Branch Awards

London, NW1

London, N5

London, N1



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