Hotblack Desiato
4.8/5, 693 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise. show more Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise.
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Latest Reviews

 View all Reviews 693
11th Feb 2022
reviewed by 'Maryann Eason'
“Stuart Shiers exemplifies professionalism. He never failed to be attentive to my questions and concerns regarding the sale of an ......”
12th Jan 2022
reviewed by 'Conor'
“The sales process was longer and more complicated than originally anticipated but the Hotblack Desiato team helped to navigate the ......”
17th Dec 2021
reviewed by 'Fergie'
“I live in the north of England and wanted to sell my flat in Islington with the minimum of travel ......”
4th Sep 2021
reviewed by 'Mark'
“We instructed Hotblack Desiato as we were impressed with Mark Azzopardi. He was very knowledgeable and experienced compared to the ......”
20th Aug 2021
reviewed by 'Jack'
“Woeful. Never got back to me despite 4 emails and numerous calls. Why oh why would one let with them...”
20th Aug 2021
reviewed by 'Claire'
“My joint sales process following divorce was complicated and drawn out, due to factors outside the agents control, and I ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £123,000 £9,995,000
Lettings 95% 96% £330 £5,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 4 376 15 61 2 47 0 20 1
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS TDS
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Hotblack Desiato Branches (view all 3)
Camden Town, NW1
Highbury, N5
Islington, N1

“We had a great experience renting our new apartment with ......”

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Feb 27,2017
Minithumbup
By: 'Valentina'
Feb 27,2017
1 people found
this helpful
We had a great experience renting our new apartment with the help of Tom. From start to finish he was responsive, kind, and very professional....
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“We were pleased with our recent experience with Tom when ......”

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Feb 23,2017
Minithumbup
By: 'Serena'
Feb 23,2017
1 people found
this helpful
We were pleased with our recent experience with Tom when renting our flat. He replied promptly to all our inquiries & we were impressed with his preparation and professional, courteous service. He managed to provide what we requested to the landlord and kept his promise to ...
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“Nathan was very helpful throughout the entire process. The flat ......”

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Feb 21,2017
Minithumbup
By: 'Elizabeth'
Feb 21,2017
0 people found
this helpful
Nathan was very helpful throughout the entire process. The flat was the first one we looked it and he explained the process and the relevant costs simply and thoroughly. He was always available and went above and beyond to remain in touch during the process. ...
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N/A
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“Excellent service from Jessica. Achieved full asking price, no conditions ......”

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Feb 13,2017
Minithumbup
Staff profile picture
Jessica
By: 'Gianna'
Feb 13,2017
0 people found
this helpful
Excellent service from Jessica. Achieved full asking price, no conditions and the tenant moved in 5 days after I accepted the offer. An exceptionally speedy and efficient service. Thank you I have dealt with Hotblacks for many years. George has just let a flat for me ...
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“Daniel is friendly and did a great job since the ......”

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Feb 06,2017
Minithumbup
By: 'Mia'
Feb 06,2017
0 people found
this helpful
Daniel is friendly and did a great job since the viewing of the flat until the final details. He was free by e-mail or phone for any question we had and resolved them quickly....
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“Jessica was a pleasure to work with from day one. ......”

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Feb 03,2017
Minithumbup
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Jessica
By: 'awillen'
Feb 03,2017
0 people found
this helpful
Jessica was a pleasure to work with from day one. Professional, diligent and very friendly. I had to move fast and Jess made sure the process was quick and painless. She also went above and beyond when I required paperwork which was not the standard ...
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Comment on agent fees
Fees are reasonable.
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“Stephen and Daniel provided a friendly and responsive service for ......”

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Feb 01,2017
Minithumbup
By: 'Miss'
Feb 01,2017
0 people found
this helpful
Stephen and Daniel provided a friendly and responsive service for our flat search. There were no hard- sell tactics employed....
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“Jessica is not only responsible but also passionate for her ......”

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Feb 01,2017
Minithumbup
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Jessica
By: 'Penny'
Feb 01,2017
0 people found
this helpful
Jessica is not only responsible but also passionate for her job. There were few problems happened while we were looking for a flat, however, Jessica helped a lot, she's truly a reliable agent. Me and my friend highly recommended her to be your agent....
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Comment on agent fees
good
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“Jessica and Stephen were absolute stars in coordinating our new ......”

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Jan 30,2017
Minithumbup
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Jessica
By: 'DC'
Jan 30,2017
0 people found
this helpful
Jessica and Stephen were absolute stars in coordinating our new tenancy from start to finish, going above and beyond to help....
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Comment on agent fees
good and affordable
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“The guys at Hotblack Desiato were VERY helpful and managed ......”

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Jan 30,2017
Minithumbup
Staff profile picture
Jessica
By: 'David'
Jan 30,2017
0 people found
this helpful
The guys at Hotblack Desiato were VERY helpful and managed to get all the paperwork done very quickly and efficiently which was especially important due to our tight timeline. (we had to move in within a matter of a couple of days). Throughout the entire ...
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Comment on agent fees
Good. The fees were very reasonable especially given the level of service. A lot of their competitors tried to charge more for inferior level of service.
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“Stephen and Daniel dealt with all our issues promptly and ......”

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Jan 28,2017
Minithumbup
By: 'Nicole'
Jan 28,2017
0 people found
this helpful
Stephen and Daniel dealt with all our issues promptly and effectively. I met Daniel in person, he was very nice....
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Comment on agent fees
Fine
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“These guys went above and beyond what was required to ......”

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Jan 27,2017
Minithumbup
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Jessica
By: 'Jaco'
Jan 27,2017
0 people found
this helpful
These guys went above and beyond what was required to help us get a short lease on a lovely place near our house while we had renovations done. In short - absolute live savers....
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Comment on agent fees
Reasonable
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“Josh Fox-Cooper and Nathan Rosel were absolute stars over letting ......”

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Jan 27,2017
Minithumbup
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Josh
By: 'Clogger65'
Jan 27,2017
0 people found
this helpful
Josh Fox-Cooper and Nathan Rosel were absolute stars over letting my flat. They found me a fantastic tenant within days of the flat going on the market at the price I needed. They were charming, polite and efficient throughout the whole process and I could ...
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Comment on agent fees
Good
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“Very smooth, professional service from Daniel. Always speedy on replies ......”

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Jan 24,2017
Minithumbup
By: 'Lizzy'
Jan 24,2017
0 people found
this helpful
Very smooth, professional service from Daniel. Always speedy on replies to our questions and everything went swimmingly from start to finish. Would definitely recommend and will use again....
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Comment on agent fees
Lower than the norm
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“Nathan responded promptly to our request to view the property, ......”

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Jan 23,2017
Minithumbup
By: 'Lucy'
Jan 23,2017
0 people found
this helpful
Nathan responded promptly to our request to view the property, and helped us work through a few thorny issues raised by the referencing process in a polite and constructive manner. He even gave us advice on how we could find new tenants for our previous ...
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Comment on agent fees
Final fee arrangement was very reasonable
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“Stuart and his team provided an excellent inclusive service throughout ......”

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Jan 18,2017
Minithumbup
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Stuart
By: 'Anna'
Jan 18,2017
0 people found
this helpful
Stuart and his team provided an excellent inclusive service throughout the process of selling our mother's house. Stuart combined professionalism with sound guidance, clarity and courtesy, giving us an accurate valuation and helpful advice in the less certain Brexit market....
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Comment on agent fees
good
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“Alasdair and Hiten worked hard to get our flat sold ......”

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Jan 04,2017
Minithumbup
Staff profile picture
Alasdair
Staff profile picture
Hiten
By: 'maz'
Jan 04,2017
0 people found
this helpful
Alasdair and Hiten worked hard to get our flat sold in a rather difficult market (just after the Brexit vote). They kept us informed and up-to-date the whole time and we were pleased with the final result and are now happily settled into our new ...
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“My husband and I recently completed on a property in ......”

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Dec 23,2016
Minithumbup
Staff profile picture
Stuart
By: 'Lottie'
Dec 23,2016
0 people found
this helpful
My husband and I recently completed on a property in De Beauvoir, just in time for Christmas, which we didn't think would be possible given previous experiences with trying to buy a flat and the inevitable delays that this throws up. We needn't have worried ...
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Comment on agent fees
Good
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“Stephen was very efficient to help me move to the ......”

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Dec 20,2016
Minithumbup
By: 'Raf'
Dec 20,2016
0 people found
this helpful
Stephen was very efficient to help me move to the flat in a timely manner. good service overall and 2 way communication....
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“Really professional and friendly staff, I recommend everyone who is ......”

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Dec 07,2016
Minithumbup
By: 'Daniel'
Dec 07,2016
0 people found
this helpful
Really professional and friendly staff, I recommend everyone who is looking for a quality flat. they deal quickly and efficent all issues or questions you could have....
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Comment on agent fees
fair fee
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“Of the firms we canvassed before choosing an agent, Hotblack ......”

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Dec 06,2016
Minithumbup
Staff profile picture
Stuart
By: 'Lorna'
Dec 06,2016
0 people found
this helpful
Of the firms we canvassed before choosing an agent, Hotblack was the one that provided by far the most professional initial dossier, and most attractive deal. We felt that here was an informed, experienced local agent actually committed to the business, rather than distracted by ...
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Comment on agent fees
Excellent, especially compared to other agents.
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“Tom was extremely helpful and under standing , I would have ......”

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Nov 07,2016
Minithumbup
By: 'Angie'
Nov 07,2016
0 people found
this helpful
Tom was extremely helpful and under standing , I would have no hesitation in recommending him or the company. five stars...
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“The team at Hotblack Desiato have been excellent to deal ......”

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Oct 27,2016
Minithumbup
By: 'Rachel'
Oct 27,2016
0 people found
this helpful
The team at Hotblack Desiato have been excellent to deal with. Daniel and Jessica have been very professional and friendly throughout the whole renting process, and together have made it very simple and straight-forward. I would highly recommend Hotblack Desiato....
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“Very helpful and efficient. The only issue is, having now ......”

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Oct 12,2016
Minithumbup
By: 'Jess'
Oct 12,2016
0 people found
this helpful
Very helpful and efficient. The only issue is, having now moved in we were informe by our landlady that we would receive a manual on how the flat works, heating and water etc. she said we hadn't seen this because the estate agents had been ...
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Comment on agent fees
High agency fees.
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“Hotblack have found us very good tenants over the 7 years ......”

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Oct 03,2016
Minithumbup
By: 'Charlotte'
Oct 03,2016
1 people found
this helpful
Hotblack have found us very good tenants over the 7 years we have been using them, both Saylan and Jamie are lovely people and have done as much as they can to help us find the right tenants. I really recommend Hotblack, they are a great ...
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Comment on agent fees
Average
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“Daniel was extremely helpful and did all he could to ......”

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Sep 27,2016
Minithumbup
By: 'AP'
Sep 27,2016
0 people found
this helpful
Daniel was extremely helpful and did all he could to be accommodating to my schedule. I'd arrived to London with 5 days to find a flat and secure a lease before moving here the subsequent month. Daniel took my situation seriously, and suggested places that were ...
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Comment on agent fees
Fees are minimal / average
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“The initial experience was great. But as soon as we ......”

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Sep 21,2016
Minithumbdown
By: 'Tenant'
Sep 21,2016
6 people found
this helpful
The initial experience was great. But as soon as we were in the property and anything needed doing, problems emerged. Not being responded to, issues being ignored, not being notified of work being done, people coming and going without warning, them struggling with being helpful ...
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By: Saylan Lucas
Sep 28, 2016
View all comments (1)
Dear tenant, While I'm pleased that you had a great initial experience I am sorry to hear that the subsequent experience during the tenancy wasn't adequate. If you could let me know which office you rented the property through and/or the property address or any points of contact it will provide me with a platform to investigate this internally. We really do appreciate your feedback. ...

“We have rented several times in London and abroad and ......”

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Sep 20,2016
Minithumbup
By: 'Tim'
Sep 20,2016
0 people found
this helpful
We have rented several times in London and abroad and our experience this time with Hotblack Desiato was by far the best of them all. We dealt with Nathan Rosel who was pleasant both in person and in correspondence; he responded quickly to our queries, ...
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Comment on agent fees
The reference fees were the only itemized fees.
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“Hotblack Desiato are Islington's estate agent - they've been in ......”

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Sep 08,2016
Minithumbup
Staff profile picture
Stuart
Staff profile picture
Jake
By: 'Phil'
Sep 08,2016
0 people found
this helpful
Hotblack Desiato are Islington's estate agent - they've been in the borough for years and therefore know it off by heart. Not only that, they aren't as pushy as some agents. We initially dealt with Jake Perkins who was 100% accurate when he predicted the type ...
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Comment on agent fees
We got a good rate compared to what we had been quoted by other agents.
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“Jamie was very efficient and really supportive throughout, he made ......”

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Sep 06,2016
Minithumbup
By: 'Tomo'
Sep 06,2016
1 people found
this helpful
Jamie was very efficient and really supportive throughout, he made all the process much easier to deal with than I had imagined. I was totally satisfied with the service provided....
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Comment on agent fees
Fair
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Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Fees & Payments (as permitted under the Tenant Fees Act 2019)
Holding Deposit - One week’s rent
Security Deposit - 5 weeks rent to £50,000pa or 6 weeks if higher
Change of Tenant/sharer - £50 inc VAT or reasonable costs if higher
Failure to return keys plus cost of changing locks - Full replacement costs
Early Termination - Re-marketing costs (See below)
Variation of Contract - £50 inc VAT (see below)

Last updated on 31/05/2019, 4:23 PM by Jessica Pinnick - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website www.hotblack.co.uk or call our office on 020 7226 0160 for our complaints procedure
Last updated at 9:41 AM 01/09/2017 by Stuart Shiers

Awards won by Hotblack Desiato

Regional Awards won by Hotblack Desiato

Individual Branch Awards

London, NW1

London, N5

London, N1



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