Hotblack Desiato
4.8/5, 693 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise. show more Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise.
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Latest Reviews

 View all Reviews 693
11th Feb 2022
reviewed by 'Maryann Eason'
“Stuart Shiers exemplifies professionalism. He never failed to be attentive to my questions and concerns regarding the sale of an ......”
12th Jan 2022
reviewed by 'Conor'
“The sales process was longer and more complicated than originally anticipated but the Hotblack Desiato team helped to navigate the ......”
17th Dec 2021
reviewed by 'Fergie'
“I live in the north of England and wanted to sell my flat in Islington with the minimum of travel ......”
4th Sep 2021
reviewed by 'Mark'
“We instructed Hotblack Desiato as we were impressed with Mark Azzopardi. He was very knowledgeable and experienced compared to the ......”
20th Aug 2021
reviewed by 'Jack'
“Woeful. Never got back to me despite 4 emails and numerous calls. Why oh why would one let with them...”
20th Aug 2021
reviewed by 'Claire'
“My joint sales process following divorce was complicated and drawn out, due to factors outside the agents control, and I ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £123,000 £9,995,000
Lettings 95% 96% £330 £5,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 4 376 15 61 2 47 0 20 1
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS TDS
Rankings
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Hotblack Desiato Branches (view all 3)
Camden Town, NW1
Highbury, N5
Islington, N1

“Found George really easy to deal with; very helpful, personable ......”

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Apr 25,2017
Minithumbup
By: 'MichaelH'
Apr 25,2017
0 people found
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Found George really easy to deal with; very helpful, personable and efficient. He found us a super flat at a very good price. Fees at HB were also very reasonable. Very pleased....
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Fees were affordable. We'd been quoted some eye-popping figures elsewhere so the low fees are what helped to attract us in the first place. Nothing hidden, very straightforward.
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“Efficient, helpful and friendly service. My flat was let in ......”

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Apr 24,2017
Minithumbup
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Josh
By: 'Sara'
Apr 24,2017
0 people found
this helpful
Efficient, helpful and friendly service. My flat was let in a few days and the documentation all completed in line....
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Comment on agent fees
It's a lot of money but the flat is let to good tenants.
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“Working with Alasdair and Hiten was an absolute pleasure from ......”

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Apr 20,2017
Minithumbup
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Alasdair
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Hiten
By: 'D'
Apr 20,2017
0 people found
this helpful
Working with Alasdair and Hiten was an absolute pleasure from start to finish. They managed to navigate us through an extremely stressful process with their calm and professional approach. Extremely responsive and commercial approach to issues that arose. Above all else, they both seem to ...
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Comment on agent fees
Excellent value for money.
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“Mark was always helpful and giving of his time when ......”

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Apr 19,2017
Minithumbup
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Mark
By: 'Jane'
Apr 19,2017
0 people found
this helpful
Mark was always helpful and giving of his time when we were searching for a property. He was honest and straight forward unlike some estate agents who tell you what they think you want to hear. I would thoroughly recommend him and his colleagues at ...
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Comment on agent fees
N/A - Buying not selling.
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“The deal was actually managed by another agent but Josh ......”

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Apr 13,2017
Minithumbup
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Josh
By: 'Ana'
Apr 13,2017
0 people found
this helpful
The deal was actually managed by another agent but Josh took over and he has been responding well so far....
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“Both Stuart Sheirs and Mark Azzopardi have been fantastic in ......”

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Apr 12,2017
Minithumbup
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Stuart
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Mark
By: 'Monica'
Apr 12,2017
0 people found
this helpful
Both Stuart Sheirs and Mark Azzopardi have been fantastic in dealing with the sale I entrusted them with. They are very attentive to detail and happy to help/assist clients in any possible way. I would highly recommend them. I read reviews about Hotblack Desiato ...
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Comment on agent fees
Good
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“Josh and his team were a pleasure to deal with. ......”

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Apr 11,2017
Minithumbup
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Josh
By: 'Mat'
Apr 11,2017
0 people found
this helpful
Josh and his team were a pleasure to deal with. Efficient, easy, and normal in the best sense. Many thanks....
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Comment on agent fees
The fee's were not as low as some, although the service and the confidence i had in their ability to find tenants was reassuring.
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“excellent and courteous. good with feed back and replying to ......”

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Apr 10,2017
Minithumbup
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Stuart
By: 'sherlock'
Apr 10,2017
0 people found
this helpful
excellent and courteous. good with feed back and replying to emails....
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Comment on agent fees
honest !
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“Jessica has always been incredibly helpful and thoughtful. She has ......”

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Apr 04,2017
Minithumbup
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Jessica
By: 'Gill'
Apr 04,2017
0 people found
this helpful
Jessica has always been incredibly helpful and thoughtful. She has ensured that we have not had to worry about problems arising with the tenants. She is really nice and easy to communicate with, a real pleasure to work with....
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Comment on agent fees
Very fair
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“First class service from start to finish. I was so ......”

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Apr 03,2017
Minithumbup
By: 'LeiB'
Apr 03,2017
0 people found
this helpful
First class service from start to finish. I was so glad I chose Blackrock from the reviews on here and they certainly did not dissappoint. Not only they are super professional and efficient, but they charge reasonable fees (for London) both to the landlord and ...
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Comment on agent fees
Very competitive fees both for landlords and tenants.
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“Once we found our flat, the process was painless and ......”

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Apr 03,2017
Minithumbup
By: 'Windsor'
Apr 03,2017
0 people found
this helpful
Once we found our flat, the process was painless and quick. Daniel and Stephen were friendly, professional and attentive. My partner needed to talk through some queries as he is a freelancer, and they always answered their phones to deal with the matter directly. Fees ...
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Comment on agent fees
Fees are very reasonable compared to other agents.
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“Daniel was communicative and let us know the progress of ......”

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Apr 02,2017
Minithumbup
By: 'Dan'
Apr 02,2017
0 people found
this helpful
Daniel was communicative and let us know the progress of each step once we had found the flat that we liked. It all went very seamlessly. The flat was unfurnished but Daniel and the team helped us with obtaining a couch which was much appreciated! ...
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“A good letting in the current market and very quickly ......”

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Mar 29,2017
Minithumbup
By: 'Jim'
Mar 29,2017
0 people found
this helpful
A good letting in the current market and very quickly and smoothly concluded. Commercial and helpful advice provided throughout the process....
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Comment on agent fees
Competitive
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“I arrived at my viewing on a property and was ......”

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Mar 29,2017
Minithumbup
By: 'Jovie'
Mar 29,2017
0 people found
this helpful
I arrived at my viewing on a property and was told the agent was delayed by an hour. At first I thought, 'oh here we go again, another disinterested London estate agent', but the team at HBD kept me informed and eventually sent another agent ...
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Comment on agent fees
Higher fees than I've had before, but very happy with the service and property, so not too concerned
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“Excellent Agents to deal with, Professional Honest and down to ......”

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Mar 28,2017
Minithumbup
By: 'Alvaro'
Mar 28,2017
0 people found
this helpful
Excellent Agents to deal with, Professional Honest and down to earth. Definitely not your average Estate agent. Both Daniel and Stephen Helped me on renting a few flats over the last few months and made the process very smooth and moreover secured excellent deals in ...
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Comment on agent fees
Excellent!
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“Jessica and Stephen found exactly what we were looking for. ......”

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Mar 28,2017
Minithumbup
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Jessica
By: 'Marianne'
Mar 28,2017
0 people found
this helpful
Jessica and Stephen found exactly what we were looking for. They helped us making the right offer in term of price and break clause....
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“Because of Stephen Sanders and staff members wealth of knowledge ......”

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Mar 27,2017
Minithumbup
Staff profile picture
Jessica
By: 'Joel'
Mar 27,2017
0 people found
this helpful
Because of Stephen Sanders and staff members wealth of knowledge they are always delivering world class service to their customers....
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Comment on agent fees
Agent Fees is affordable
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“We recently moved from Canada and so were brand new ......”

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Mar 27,2017
Minithumbup
By: 'YS'
Mar 27,2017
0 people found
this helpful
We recently moved from Canada and so were brand new to the letting process in the UK. George patiently went over all the details, and arranged a couple showings on short notice. He was always within reach whenever we had questions. Both professional and friendly. ...
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“George assisted my wife and I with renting our first ......”

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Mar 27,2017
Minithumbup
By: 'LS'
Mar 27,2017
0 people found
this helpful
George assisted my wife and I with renting our first flat in London. He was pleasant to deal with. He patiently showed us the flat multiple times and diligently answered any questions. We ran into a few snags, and he effectively manage both our own, ...
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“Stephen and Jessica made a huge effort to make moving ......”

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Mar 27,2017
Minithumbup
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Jessica
By: 'Sophie'
Mar 27,2017
0 people found
this helpful
Stephen and Jessica made a huge effort to make moving into our new home as easy as possible. Jessica was very friendly and easy to get in touch with while we were in the thick of the process and was a pleasure to deal with. ...
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Comment on agent fees
The agents fees were waved in our case.
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“I was fine with Hot Black Desiato, sellers are professional. ......”

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Mar 24,2017
Minithumbup
By: 'Nik'
Mar 24,2017
0 people found
this helpful
I was fine with Hot Black Desiato, sellers are professional. We found a house in a short time perfect for our needs....
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Comment on agent fees
Absolutely good seller sometimes it happens that exaggerate with email
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“I recently rented my flat through Hotblack Desiato - Upper ......”

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Mar 22,2017
Minithumbup
Staff profile picture
Jessica
By: 'Maria'
Mar 22,2017
0 people found
this helpful
I recently rented my flat through Hotblack Desiato - Upper Street. Their agents were very helpful and everything went smoothly. Special thanks to Jessica who was super friendly and efficient. Recommended....
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“All of the staff at Hotblack Desiato are friendly and ......”

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Mar 22,2017
Minithumbup
By: 'Tony'
Mar 22,2017
0 people found
this helpful
All of the staff at Hotblack Desiato are friendly and professional. They are always helpfull informed and polite. As a professional landlord with years of experience I would recomend the lettings team wholeheartedly....
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Comment on agent fees
Fair
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“Stephen and Jessica were very helpful in finding places that ......”

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Mar 22,2017
Minithumbup
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Jessica
By: 'pauloabx'
Mar 22,2017
0 people found
this helpful
Stephen and Jessica were very helpful in finding places that matched my requirements, and the selection of flats available on offer was good. The contract negotiating phase and signing was also very quick and went very efficiently, especially considering that I requested a contract start ...
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Comment on agent fees
Fees were reasonabable, and they were all explained upfront.
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“Despite unusual situation, the process went well and without any ......”

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Mar 16,2017
Minithumbup
By: 'NC'
Mar 16,2017
0 people found
this helpful
Despite unusual situation, the process went well and without any problem The communication is good, with fast answer, no problem left unresolved....
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“As a Landlord we find that the lettings process and ......”

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Mar 16,2017
Minithumbup
By: 'The'
Mar 16,2017
0 people found
this helpful
As a Landlord we find that the lettings process and the team delivering it at Hotblacks are excellent from start through to completion. Whether it be the front line lettings negotiator or back office staff dealing with renewals documentation of fee accounts everyone is always ...
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Comment on agent fees
Fees are consistently good value for money
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“I've had a fantastic experience working with Hotblack, particularly with ......”

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Mar 15,2017
Minithumbup
By: 'cato'
Mar 15,2017
0 people found
this helpful
I've had a fantastic experience working with Hotblack, particularly with Daniel and Stephen at the Islington / Angel branch. They've been attentive, helpful, quick to respond and very efficient when it comes to things like organising inventory check in's and sorting out paperwork. If you're a ...
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Comment on agent fees
Hotblack's fees are justified considering the excellent service they provide.
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“Organised, professional work from Daniel, who kept us in the ......”

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Mar 15,2017
Minithumbup
By: 'Harry'
Mar 15,2017
0 people found
this helpful
Organised, professional work from Daniel, who kept us in the loop on everything and handled everything quickly and efficiently. Thank you...
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“George was very responsive when we needed a quick answer. ......”

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Mar 13,2017
Minithumbup
By: 'Amina'
Mar 13,2017
1 people found
this helpful
George was very responsive when we needed a quick answer. Also very flexible because we asked to see a property twice, with like 2 hours of notice, and he managed to arrange it. He also made it clear what is the paperwork to complete and made ...
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“We had a very pleasant and stress-free renting experience with ......”

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Mar 06,2017
Minithumbup
By: 'Nina'
Mar 06,2017
0 people found
this helpful
We had a very pleasant and stress-free renting experience with Hotblack Desiato and we want to give a massive thank you especially to our wonderful agent George! He was extremely polite, professional, reliable and helpful throughout the process and answered all our questions promptly. Very ...
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Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Fees & Payments (as permitted under the Tenant Fees Act 2019)
Holding Deposit - One week’s rent
Security Deposit - 5 weeks rent to £50,000pa or 6 weeks if higher
Change of Tenant/sharer - £50 inc VAT or reasonable costs if higher
Failure to return keys plus cost of changing locks - Full replacement costs
Early Termination - Re-marketing costs (See below)
Variation of Contract - £50 inc VAT (see below)

Last updated on 31/05/2019, 4:23 PM by Jessica Pinnick - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website www.hotblack.co.uk or call our office on 020 7226 0160 for our complaints procedure
Last updated at 9:41 AM 01/09/2017 by Stuart Shiers

Awards won by Hotblack Desiato

Regional Awards won by Hotblack Desiato

Individual Branch Awards

London, NW1

London, N5

London, N1



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