Hotblack Desiato
4.8/5, 693 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise. show more Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise.
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Latest Reviews

 View all Reviews 693
11th Feb 2022
reviewed by 'Maryann Eason'
“Stuart Shiers exemplifies professionalism. He never failed to be attentive to my questions and concerns regarding the sale of an ......”
12th Jan 2022
reviewed by 'Conor'
“The sales process was longer and more complicated than originally anticipated but the Hotblack Desiato team helped to navigate the ......”
17th Dec 2021
reviewed by 'Fergie'
“I live in the north of England and wanted to sell my flat in Islington with the minimum of travel ......”
4th Sep 2021
reviewed by 'Mark'
“We instructed Hotblack Desiato as we were impressed with Mark Azzopardi. He was very knowledgeable and experienced compared to the ......”
20th Aug 2021
reviewed by 'Jack'
“Woeful. Never got back to me despite 4 emails and numerous calls. Why oh why would one let with them...”
20th Aug 2021
reviewed by 'Claire'
“My joint sales process following divorce was complicated and drawn out, due to factors outside the agents control, and I ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £123,000 £9,995,000
Lettings 95% 96% £330 £5,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 4 376 15 61 2 47 0 20 1
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS TDS
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Hotblack Desiato Branches (view all 3)
Camden Town, NW1
Highbury, N5
Islington, N1

“George was amazing throughout our move. He was incredibly responsive, ......”

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Jan 15,2018
Minithumbup
By: 'Daire'
Jan 15,2018
0 people found
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George was amazing throughout our move. He was incredibly responsive, going way over and above what you would expect. At one stage he even took time out from a wedding he was attending to help us resolve a problem. I can't recommend him highly enough....
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Comment on agent fees
Less than expected.
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“George was simply brilliant and wonderful to deal with. Always ......”

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Jan 12,2018
Minithumbup
By: 'RB106'
Jan 12,2018
0 people found
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George was simply brilliant and wonderful to deal with. Always quick to respond he was able to understand what we wanted and showed a great range of potential properties....
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“George was an excellent estate agent! He was super responsive, ......”

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Jan 12,2018
Minithumbup
By: 'Samantha'
Jan 12,2018
0 people found
this helpful
George was an excellent estate agent! He was super responsive, went above and beyond to be flexible to our schedules and answer any questions we had. We always knew we could rely on George for a quick and timely response, and that he would find ...
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“Good guys. They have been finding good tenants for my ......”

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Jan 10,2018
Minithumbup
By: 'Landlord'
Jan 10,2018
0 people found
this helpful
Good guys. They have been finding good tenants for my flat for many years. Pretty responsive to issues. Recommend Hotblack as a good lettings agent....
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“Stephen, Daniel and Jessica were fantastic when we were looking ......”

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Jan 09,2018
Minithumbup
By: 'Will'
Jan 09,2018
0 people found
this helpful
Stephen, Daniel and Jessica were fantastic when we were looking for a rental property in the area. My wife spotted the 'to let' board as she was walking past the property and, after calling the office, Stephen came to show her round immediately. The contract ...
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“As a professional landlord I need honesty, realistic valuations and ......”

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Jan 04,2018
Minithumbup
By: 'Tony'
Jan 04,2018
0 people found
this helpful
As a professional landlord I need honesty, realistic valuations and professional attitude. I get this all with a friendly service at Hotblack Desiato. I have in the past and will continue to recommend them....
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Comment on agent fees
Fair
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“The team at Hotblack Desiato have been brilliant from start ......”

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Jan 04,2018
Minithumbup
Staff profile picture
Jessica
By: 'Alice'
Jan 04,2018
1 people found
this helpful
The team at Hotblack Desiato have been brilliant from start to finish in letting our two bed flat in Islington for us. They are proactive, always available, keep you up to date and informed and easy to work with. A very positive experience all around....
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Comment on agent fees
Very reasonable and competitive agents fees.
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“I cannot praise both Stuart Shiers and Mark Azzopardi enough ......”

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Dec 20,2017
Minithumbup
Staff profile picture
Stuart
By: 'Ernesto'
Dec 20,2017
0 people found
this helpful
I cannot praise both Stuart Shiers and Mark Azzopardi enough for helping both the seller and myself along the way of what it seemed a complicated purchase. They guided both of us and provided so much detailed information along the buying process. Their professionalism, attention ...
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Comment on agent fees
not applicable as i I was the buyer
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By: Stuart Shiers
Dec 20, 2017
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Thank you Ernesto, for your kind words. It was a pleasure dealing with you. Everything had to happen very quickly towards the end and I am pleased it all worked out. Wishing you both every happiness in your new home! ...

“Daniel was a pleasure to work with. He was prompt, ......”

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Dec 20,2017
Minithumbup
By: 'Jessica'
Dec 20,2017
0 people found
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Daniel was a pleasure to work with. He was prompt, kind and open with us. I would highly recommend Daniel and would definitely work with him again....
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“I live in Australia and having an investment property 10,000 KM ......”

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Dec 06,2017
Minithumbup
Staff profile picture
Josh
By: 'FMATTHEWS'
Dec 06,2017
0 people found
this helpful
I live in Australia and having an investment property 10,000 KM away can be quite stressful! HB however, has made my life easy in finding new tenants and managing the property. Their service and communication is excellent, which is my books is a big plus!...
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“Stuart and his team provided a very professional and first ......”

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Nov 23,2017
Minithumbup
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Stuart
By: 'Scott'
Nov 23,2017
0 people found
this helpful
Stuart and his team provided a very professional and first rate service but with a warm, friendly and personable approach. From start to finish Stuart has been there to guide and support us, especially when things could have been challenging he steered the process with ...
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Comment on agent fees
Fees acceptable.
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“Stuart and Mark (before he went to the Highbury branch) ......”

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Nov 17,2017
Minithumbup
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Stuart
By: 'CMP'
Nov 17,2017
0 people found
this helpful
Stuart and Mark (before he went to the Highbury branch) were lovely to deal with. They were always calm, and helpful and efficient in their responses. I really get the impression that the staff at Hotblack are less pushy and more realistic (in all aspects ...
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Comment on agent fees
Good
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“My experience of Hotblack Desiato is as a buyer. I ......”

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Nov 13,2017
Minithumbup
By: 'AC'
Nov 13,2017
0 people found
this helpful
My experience of Hotblack Desiato is as a buyer. I was very impressed with the agents' (Mark in particular who I mainly dealt with) efficiency, speed of response, open honest advice, and fair handedness in dealing with me. I felt as though the agents did ...
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Comment on agent fees
N/A
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“Ripon has been one of the best agents I have ......”

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Nov 06,2017
Minithumbup
By: 'Liis'
Nov 06,2017
0 people found
this helpful
Ripon has been one of the best agents I have come across. He gave an honest and good overview of the contract (I read it later and nothing came as a surprise), helped me move in as soon as was in his power, has been ...
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“For Stephen:He is very responsive in dealing with our ......”

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Nov 05,2017
Minithumbup
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Jessica
By: 'Pauletta'
Nov 05,2017
0 people found
this helpful
For Stephen: He is very responsive in dealing with our apartment letting paperwork. Would be great to communicate more clearly the deadlines in submitting/ confirming details to avoid any un-necessary mistakes. For Jessica: She is very friendly and kind in arranging two times viewings....
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Comment on agent fees
Good
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“Hotblack were extremely professional and helpful throughout the whole process ......”

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Nov 03,2017
Minithumbup
By: 'Happy'
Nov 03,2017
0 people found
this helpful
Hotblack were extremely professional and helpful throughout the whole process of re-letting our property. They helped to arrange services to prepare the property for the next tenancy, as we are based outside London. We would definitely recommend Hotblack as letting agents, they go above and ...
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Comment on agent fees
Very Reasonable and Excellent Service
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“Hotblack Desiato have been fully managing our property for the ......”

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Nov 02,2017
Minithumbup
By: 'Ashwin'
Nov 02,2017
0 people found
this helpful
Hotblack Desiato have been fully managing our property for the past year and although we've only communicated with Stephen & Daniel through e-mail, they have been helpful, responsive and polite throughout. Also, their charges are quite reasonable and thus far, we've had no significant issues with ...
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Comment on agent fees
Competitive charges
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“Efficient, reliable and committed to pleasing his client. Honestly wouldn't ......”

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Nov 01,2017
Minithumbup
By: 'SA'
Nov 01,2017
0 people found
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Efficient, reliable and committed to pleasing his client. Honestly wouldn't use any body else and would recommend to any landlord looking for a agent....
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Comment on agent fees
Good
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“The process was a bit slow at the beginning and ......”

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Nov 01,2017
Minithumbup
By: 'Ada'
Nov 01,2017
0 people found
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The process was a bit slow at the beginning and we had several issues to deal with but Daniel proved to be very hardworking and dedicated....
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Comment on agent fees
Fees are average.
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“I had a very professional and delightful experience with Ripon ......”

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Nov 01,2017
Minithumbup
By: 'David'
Nov 01,2017
0 people found
this helpful
I had a very professional and delightful experience with Ripon - he was able to aide me in my selection of flats available and offer good insight. I would highly recommend him to anyone looking to move into the Camden area....
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Comment on agent fees
Good
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“Fantastic customer service- was extremely happy with how my experience ......”

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Nov 01,2017
Minithumbup
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Jessica
By: 'Casey'
Nov 01,2017
0 people found
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Fantastic customer service- was extremely happy with how my experience was handled. The agent was very helpful and gave a lot of advice. Overall, I was very pleased....
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“Staff members were very kind. They wew very helpful in ......”

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Oct 31,2017
Minithumbup
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Samantha
By: 'Felipe'
Oct 31,2017
0 people found
this helpful
Staff members were very kind. They wew very helpful in order to answer every question. Also they try to solve the problems as soon as possible....
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Comment on agent fees
OK
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“Quick to arrange a viewing of the property, efficient service ......”

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Oct 31,2017
Minithumbup
By: 'AT'
Oct 31,2017
0 people found
this helpful
Quick to arrange a viewing of the property, efficient service and Stephen and Daniel were both always available to answer any queries....
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Comment on agent fees
Very good. Pleasantly surprised that it was low.
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“Both Stephen and Jessica have been very efficient and organised ......”

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Oct 31,2017
Minithumbup
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Jessica
By: 'Al'
Oct 31,2017
0 people found
this helpful
Both Stephen and Jessica have been very efficient and organised and answered any queries quickly. They found tenants for our rental property pretty fast...
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“Very helpful and flexible. Always ready to sort out any ......”

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Oct 31,2017
Minithumbup
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Jessica
By: 'davidspeat.'
Oct 31,2017
0 people found
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Very helpful and flexible. Always ready to sort out any problems and discuss any concerns. Plus the got excellent tenants each time I used them very quickly....
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Comment on agent fees
Fees are competitive.
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“Jess and Stephen were extremely professional and responded to all ......”

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Oct 31,2017
Minithumbup
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Jessica
By: 'Alicia'
Oct 31,2017
0 people found
this helpful
Jess and Stephen were extremely professional and responded to all of my queries in a very timely fashion. I would recommend Hotblack to any of my friends considering letting a flat in London....
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“Mr Sanders is charismatic and courteous in his approach and ......”

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Oct 31,2017
Minithumbup
By: 'C'
Oct 31,2017
0 people found
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Mr Sanders is charismatic and courteous in his approach and I would be delighted to work with him and his team again. I rate his excellent service highly and have no doubt he will continue to add value to Hotblack Desiato....
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Comment on agent fees
Appropriately balanced and fair. Competitive against other agents. Agent exudes confidence in their ability and this is shown in their overall performance.
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“Superb service as usual and efficient admin from the rest ......”

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Oct 30,2017
Minithumbup
By: 'The'
Oct 30,2017
0 people found
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Superb service as usual and efficient admin from the rest of the office. Thanks once again another effortless letting at a great rental....
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Comment on agent fees
Good value
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“I really have nothing bad to say about these guys, ......”

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Oct 30,2017
Minithumbup
By: 'Suzy'
Oct 30,2017
0 people found
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I really have nothing bad to say about these guys, everything was amazing. Especially the communication, they replied to emails very quickly, even during the evenings (10-11pm) they emailed back within 10min. Made the process very quick and easy for us....
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“As a first time Landlord, Stephen was the only agent ......”

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Oct 30,2017
Minithumbup
By: 'Andrea'
Oct 30,2017
0 people found
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As a first time Landlord, Stephen was the only agent I contacted on Upper Street that made me feel my flat was significant and just a important as the more 'fruitful' instructions for his company. His patience, advice and calm way made it easy for ...
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Comment on agent fees
Slightly lower than the other N1 agents, so very fair and reasonable.
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Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Fees & Payments (as permitted under the Tenant Fees Act 2019)
Holding Deposit - One week’s rent
Security Deposit - 5 weeks rent to £50,000pa or 6 weeks if higher
Change of Tenant/sharer - £50 inc VAT or reasonable costs if higher
Failure to return keys plus cost of changing locks - Full replacement costs
Early Termination - Re-marketing costs (See below)
Variation of Contract - £50 inc VAT (see below)

Last updated on 31/05/2019, 4:23 PM by Jessica Pinnick - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website www.hotblack.co.uk or call our office on 020 7226 0160 for our complaints procedure
Last updated at 9:41 AM 01/09/2017 by Stuart Shiers

Awards won by Hotblack Desiato

Regional Awards won by Hotblack Desiato

Individual Branch Awards

London, NW1

London, N5

London, N1



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