If you have a problem or complaint relating to House Estate Agents, please discuss this with the office by contacting us on 0161 355 5555 or by emailing the office on the following email:
[email protected].
Our aim is to deal with your problem or complaint efficiently and fairly. If you feel that your complaint has not being resolved to your satisfaction, please ask to speak to our Office Manager Denise Carroll.
Your complaint will usually be acknowledged within 24 hours, but not longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.
If the response by our Office Manager does not resolve the matter to your satisfaction, you can ask the Office Manager to refer the complaint to the company partner, or alternatively you can write to:
Amanda Stansfield
Company Partner
House Estate Agents
183 Bramhall Lane
Davenport
Stockport
Cheshire
SK2 6JA
A letter acknowledgement will be sent to you within 3 working days. It will also confirm our understanding of your complaint and state when we will be able to reply in greater detail. We may ask for additional information required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days. If your complaint has still not been resolved by our company Partner please write to:
House Estate Agents
Complaints Department
183 Bramhall Lane
Davenport
SK2 6JA