Holden Heal
3.3/5, 12 reviews
58% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
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Latest Reviews

 View all Reviews 12
23rd Jan 2020
reviewed by 'Beth'
“I very rarely bother to write reviews but having dealt with so many dodgy, greedy, unlawful and downright horrible estate ......”
10th Oct 2019
reviewed by 'Amanda'
“Whoever said estate agents were frightful people, clearly haven't dealt with Amanda Smith and her team at Holden Heal. They ......”
25th Feb 2019
reviewed by 'New'
“If only you could give 0 starsThe service from this company was absolutely shocking, staff training on how to be polite ......”
15th Aug 2018
reviewed by 'Jason'
“This is my first time writing a review as it's not something I take lightly. I'm writing this as my ......”
20th Apr 2018
reviewed by 'B'
“I have just ended a conversation with a very unpleasant member of the team at Frome.My daughter had placed ......”
8th Apr 2018
reviewed by 'Steph'
“I have dealt with Holden heal over many years now. Personally for myself and recently 2 of my children. Amanda knew ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £177,950 £177,950
Lettings 100% 75% £395 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 3 4 0 0 0 0 2
Areas covered
Address

12 Market Place
Frome
Somerset
BA11 1AB
01373 454454

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Lovely people!...”

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Jan 23,2020
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Debbie
By: 'Beth'
Jan 23,2020
0 people found
this helpful
I very rarely bother to write reviews but having dealt with so many dodgy, greedy, unlawful and downright horrible estate agents in my time (mainly in London) I thought it only fair to comment when an estate agency actually surprises me. Holden Heal have been ...
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“Superb service...”

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Oct 10,2019
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Amanda
By: 'Amanda'
Oct 10,2019
1 people found
this helpful
Whoever said estate agents were frightful people, clearly haven't dealt with Amanda Smith and her team at Holden Heal. They were professional, friendly, kept me updated, chased solicitors and supported me through selling my house..... whilst also feeding me biscuits each time I went into ...
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“Warning to anyone...”

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Feb 25,2019
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Debbie
By: 'New'
Feb 25,2019
4 people found
this helpful
If only you could give 0 stars The service from this company was absolutely shocking, staff training on how to be polite would be advisable (then again the company owner was the rudest person I've ever spoken to) This company will try and take every penny ...
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Comment on agent fees
Bad
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“Worst Experience Ever...”

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Aug 15,2018
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Amanda
By: 'Jason'
Aug 15,2018
2 people found
this helpful
This is my first time writing a review as it's not something I take lightly. I'm writing this as my tenancy was handled in the most horrendous ways. So I decided to use this agent when I first moved to the UK from Ireland. They ...
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“Unethical and Unpleasant...”

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Apr 20,2018
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By: 'B'
Apr 20,2018
5 people found
this helpful
I have just ended a conversation with a very unpleasant member of the team at Frome. My daughter had placed a £200 deposit to try and hold a property for her and her partner. She did this in good faith . Her partner has not completed the ...
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“Helpful and fair staff....”

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Apr 08,2018
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Debbie
By: 'Steph'
Apr 08,2018
0 people found
this helpful
I have dealt with Holden heal over many years now. Personally for myself and recently 2 of my children. Amanda knew what type of property would be suitable for myself and has been very helpful in making the process smooth and the least stressful. Debbie Holden ...
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Comment on agent fees
Never had an issue with any fees or charges.
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“Landlord's experience...”

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Mar 16,2018
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Amanda
By: 'Rivers'
Mar 16,2018
0 people found
this helpful
Holden Heal, Frome, has been my letting agent since 1997. As I do not live in England, I have depended solelyon them to deal with renting out my property, fixing anything that breaks, filing insurance claims and a myriad of other jobs. They have done this ...
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Comment on agent fees
Their fees are extremely fair and reasonable.
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“Superb customer service...”

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Mar 16,2018
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Amanda
By: 'D'
Mar 16,2018
0 people found
this helpful
Amanda and her team had looked after our property whilst it was let out so when we decided to sell we placed it in their hands. Thank goodness we did as the service we have received has been tremendous (despite a buyer who was somewhat ...
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Comment on agent fees
Very fair
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“What fantastic support I have received throughout the whole process ......”

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Mar 07,2018
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By: 'Mrs'
Mar 07,2018
0 people found
this helpful
What fantastic support I have received throughout the whole process of selling my property. You made it all seem very easy for me. I would use them again without hesitation. They went beyond the call of duty ! Mrs L....
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“Holden Heal is the only Estate agent I would use ......”

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Feb 07,2018
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By: 'Mr'
Feb 07,2018
1 people found
this helpful
Holden Heal is the only Estate agent I would use in Frome. I have just sold my property portfolio with Holden Heal and the service was excellent from start to finish, with Debbie, Amanda and the team. Debbie even arranged some tree surgery with a ...
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Comment on agent fees
I had very good fee's arranged as I had several properties to sale.
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“i am not somebody who likes complaining but for the ......”

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Sep 16,2017
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By: 'Susannah'
Sep 16,2017
3 people found
this helpful
i am not somebody who likes complaining but for the sake of future tenants using this agency I would like to at least warn future tenants to be very mindful of your tennant rights. I experienced these unprofessional people who run the agency as being ...
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“Firstly, I wouldn't give them a single start but you ......”

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May 26,2017
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By: 'Anonymous'
May 26,2017
4 people found
this helpful
Firstly, I wouldn't give them a single start but you have to. Secondly, Do not go near these people. I have never known a company so disrespectful, rude and unprofessional. Diabolical attitude, unresponsive and unhelpful. Nothing gets done when you ask, they don't respond unless ...
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Comment on agent fees
Not sure how they earned their fees at all.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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