99% sales valuation accuracy
98% sales fee satisfaction
Hills Residential estate agents listing property for sale in Salford, Manchester & the surrounding areas. An independent estate agent boasting local knowledge, a simple pricing structure and a service second to none. Members of the NAEA we aim to provide our customers with a professional, reliable and honest approach offering true ...
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Hills Residential estate agents listing property for sale in Salford, Manchester & the surrounding areas. An independent estate agent boasting local knowledge, a simple pricing structure and a service second to none. Members of the NAEA we aim to provide our customers with a professional, reliable and honest approach offering true value for money.
Latest Reviews
View all Reviews 578
27th Mar 2023
reviewed by 'Emma'
22nd Mar 2023
reviewed by 'Katy Liew'
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 63 | 1 | 98 | 8 | 244 | 4 | 143 | 1 | 10 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
for Sale 28
Apr 15,2016
Apr 15,2016
0
people found
this helpful
this helpful
Fantastic service, very helpful and professional. Always prompt replying to emails etc. Was a pleasure to do business with. Always pleasant and friendly, kept up-to-date on sale progression....
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Comment on agent fees
reasonable rates
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Apr 14,2016
Apr 14,2016
0
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The urmston team of hills residence are absolutly fabulous.
The guys are really reliable and get everything processed extremely quickly.
Not to mention very understanding under certain circumstances.
I would like to say a big thank you to Tony, Rebecca and Chloe for all there ...
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Comment on agent fees
The fees where good. And the team look after the property if any thing goes wrong.
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Apr 12,2016
Apr 12,2016
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Outstanding customer service from start to finish, exceeded all
my expectations.
Completion took place in less than 8 weeks against a very tight deadline due to the hard work and efficiency of Charlotte Park.
Phone calls & emails always responded to promptly....
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Comment on agent fees
Not Applicable
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Apr 11,2016
Apr 11,2016
0
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Excellent service and good communication all round. Thanks a million. Charlotte managed to keep us sane throughout the whole process....
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Comment on agent fees
Fair
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Apr 11,2016
Apr 11,2016
0
people found
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Everyone at Hills Residential were friendly and professional, they could not be more helpful. They made the whole process of selling our house so easy and stress free.
From the initial telephone call right through to house sale it took less than a week....
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Comment on agent fees
The fees were less than we expected.
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Apr 04,2016
Apr 04,2016
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I would highly recommend Hills Residential.They were supportive all the way through which meant a lot as I was a first time buyer.
They emailed or phoned me at every stage to keep me updated which made the process a lot simpler....
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Comment on agent fees
I think the fees were fair for the service provided
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Mar 29,2016
Mar 29,2016
0
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Really helpful and professional, hand over was convenient so I didn't have to miss work. Business has a good feel to it and they help when needed. Would recommend to anyone....
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Comment on agent fees
Fees are part of the process and I don't mind paying for good service. Wasn't expensive good value for money.
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Mar 16,2016
Mar 16,2016
0
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Hills Residential was one of the first estate agents I viewed properties with during my property search and from start to finish their customer service stood out by miles when compared to other estate agents I used.
Abi in particular was so patient as I ...
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Comment on agent fees
Good and in line with other estate agents in the area.
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Mar 08,2016
Mar 08,2016
1
people found
this helpful
this helpful
Quite simply a great service from start from finish. Started by Jack being clear in what they offered and getting everything sorted prior to going on the market in a couple of days. 1st viewing was organised within 48 hours and they made an offer and ...
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Comment on agent fees
Slightly higher than others that i saw but lets be honest its well worth paying a little more for a proven track record and getting the whole process completed in 26 working days!!
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Mar 03,2016
Mar 03,2016
0
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When we first contacted to the agency, my partner met Rebecca to view the house. His feedback on the phone was how the house beautiful and how Rebecca was helpful and kind to him. She was always very positive and clear. Also, she was quick ...
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Comment on agent fees
I think that's the expected amount.
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Mar 03,2016
Mar 03,2016
0
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Due to a unique situation I found myself in, I contacted the agency on the off chance that a house that they had sold (quite quickly I might add), was to a buy to let investor and explained my circumstances. Tony got in contact with ...
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Comment on agent fees
Good
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Yes
Feb 26,2016
Feb 26,2016
0
people found
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Great service with Can Do attitudes, nothing is to much trouble, the girls guided me through the process giving me clear informed choices, if I wasn't sure on somthing they would find the information and get straight back to me. Myself and my wife appreciate ...
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Comment on agent fees
Good and worth every penny.
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Feb 24,2016
Feb 24,2016
0
people found
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Well they sold my house in a week so can't really fault them. No issues throughout process either. always available to chat on phone....
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Comment on agent fees
Was amongst lowest of five quotes I received so given swiftness of sale I would say pretty good value.
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Feb 23,2016
Feb 23,2016
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From Start to finish the service I received from Abbie at Hills residential was first class. Abbie made the sale of me house effortless and stress less. The marketing was amazing and the pictures portrayed my house in its true light, which helped to receive ...
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Comment on agent fees
very reasonable
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Yes
Feb 22,2016
Feb 22,2016
0
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Charlotte is a credit to Hills Residential. From our initial contact Charlotte has always delivered excellent customer service in a professional, pleasant and friendly manner, always returning calls and responding to emails whenever required. We are grateful to Charlotte for always keeping us informed every ...
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Feb 20,2016
Feb 20,2016
0
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Charlotte has been a fantastic help with the help of selling our property, she has been there to help me whenever I have needed her, I would recommend Charlotte to anyone who was selling there property. Kind, caring and always joyful....
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Comment on agent fees
Agents fees where good.
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Feb 19,2016
Feb 19,2016
0
people found
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I have used Hill's residential for the sale of three property's now and would highly recommend them,they are all very helpful and friendly but most of all they keep you informed on any progress every step of the way......
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Comment on agent fees
fee's are reasonable.
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Feb 19,2016
Feb 19,2016
0
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I could simply say Charlotte was superb but apparently my review has to be more than 20 words so I would go on to say Charlotte was suberb, marvelous, outstanding and splendiferous.
But seriousluy that would probably be understating her efforts in keeping our purchase on ...
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Comment on agent fees
As we were buying the property through Hills we did not incur any fees, so cannot comment
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Feb 16,2016
Feb 16,2016
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Charlotte was great from start to finish, keeping me fully updated on how the sale was progressing. Buying a house can be one of the most stressful times, however when you have an agent who is actively working to keep you fully updated this take ...
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Comment on agent fees
N/A
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Feb 16,2016
Feb 16,2016
0
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Hills looked after us from start to finish a big thank you to catalinia towards the final completion she was a star...
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Comment on agent fees
The fees were compatible with others and less than others
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Feb 16,2016
Feb 16,2016
0
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Perfect service, accurate, quick , courteous, the way it should be.
100% satisfied.
I was found a good tenant at a good rent, and am very pleased with the process.
I wish I had had Hills available in the past, as they are so much better than ...
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Comment on agent fees
Fees are quite reasonable.
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Yes
Feb 13,2016
Feb 13,2016
0
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Charlotte at Hills has been fantastic to deal with. She's been very friendly, quick to respond to any queries and very informative.
This is the first house we've sold and Hills Have guided us all the way, taking us through each step with no issues ...
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Comment on agent fees
The fees are very reasonable.
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Feb 13,2016
Feb 13,2016
0
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Charlotte was great at every step of the process from helping us to find the right property and keeping informed along the purchase process....
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Jan 29,2016
Jan 29,2016
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Excellent from start to finish polite every time even when we were ringing constantly even after completion took time to email us wishing us look thanks for all your help abbey...
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Jan 18,2016
Jan 18,2016
0
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The Agent was helpful throughout the process: he understood the market and look at tenants which fitted the criteria which I set....
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Comment on agent fees
The agent was helpful throughout the process. The Fees were a lot more than other estate agents: Homes was ‚£99 plus VAT...
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Jan 12,2016
Jan 12,2016
0
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We have dealt with Hills since June 2015, and their service has been nothing but exceptional. Being first time buyers, the house buying game is difficult enough, but Hills made it that little bit better despite having numerous problems with the sellers of the properties ( none ...
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Comment on agent fees
n/a
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Yes
Jan 06,2016
Jan 06,2016
0
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The lettings team in Urmston has given me results beyond my expectation, they have always been on time, helpful and knowledgeable. Rebecca and Tony let my newly refurbished property in less than a day for a rent higher than I had calculated! I purchased the ...
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Comment on agent fees
Very reasonable and competitive
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Dec 23,2015
Dec 23,2015
0
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From start to finish the experience with Hills was excellent. From when Jack first came round to do the valuation and talk through the service Hills offered through to Abigail chasing solicitors for me and going above and beyond in making everything as quick and ...
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Dec 22,2015
Dec 22,2015
0
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Very good service, kept on top of the purchase process and worked to our time scales. I could tell it was needing a fair bit of admin on their side and Catalina was in touch on a regular basis. A few problems cropped up from ...
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Dec 18,2015
Dec 18,2015
0
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Hillls did what they say they were going to do, when they said they were going to do it, which given the nature of the industry as a whole is rare.
Very proactive, pleasant, kept great communication and I look forward to developing a long ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
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