Our
Complaints Procedure. If you feel you have cause to make a formal
complaint please do so in writing to Managing Director. Your
complaint will be acknowledged within 3 working days and, in
accordance with established in-house procedures, thoroughly
investigated and a reply sent within 21 days working days of your
initial communication. If you are not satisfied with the reply you
may ask that we review your complaint and the
process will be repeated. If the second reply fails to satisfy your
grievance then you may refer the complaint to The
Property Ombudsman, to whom information will be provided by this
firm. You are also entitled to have your grievance referred to The
Property Ombudsman should we fail to deal with this matter
expeditiously i.e. within 3 months from the date of written
notification to ourselves.
Last updated at 9:46 AM 01/03/2013 by LM