All staff will deal with the normal day to day problems on a one to one basis but should you be dissatisfied then in the first instance speak to the department manager. If you are not satisfied with the standard of work/conduct/behaviour etc received and wish to make a formal complaint then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents, terms of business, tenancy agreement, inventory etc, and send it to the Department Manager.
The grievance letter will be acknowledged, investigated in accordance with established in house procedures and a reply sent to you within ten working days of receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.
Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to the Managing Director, Mr Paul Clark at Hill & Clark Morgan House, Gilbert Drive, Boston, Lincs, PE21 7TQ.
Last updated at 1:16 PM 18/05/2020 by Paul Clark