Freshwater Property Management
1.2/5, 107 reviews
7% recommended
33% sales valuation accuracy
33% sales fee satisfaction
40% lettings valuation accuracy
55% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 107
7th Nov 2023
reviewed by 'Amanda'
“These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her ......”
12th Sep 2023
reviewed by 'Mr Laurence Burrows'
“These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by ......”
2nd Jun 2023
reviewed by 'Rhianne'
“Absolutely horrible dealing with them. When I first rented the property I wasn’t aware of how many large gaps ......”
1st Apr 2023
reviewed by 'John'
“I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and ......”
23rd Jun 2022
reviewed by 'hossien'
“I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE ......”
7th Mar 2022
reviewed by 'Doug'
“The worst property management company I've ever had to deal with. Not that this is a surprise from looking at ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £180,000 £550,000
Lettings 40% 55% £850 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 12 4 49 0 0 0 3 3 36
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Freshwater Property Management Branches (view all 5)
Croydon, CR0
London, NW11
London, W14
London, WC2H
Sutton Coldfield, B76

“I am investigating a lease extension for my mother who ......”

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Jul 14,2012
Minithumbdown
By: 'LSF'
Jul 14,2012
14 people found
this helpful
I am investigating a lease extension for my mother who is elderly and has been in hospital for six months and is now back home. Her lease has 21 years remaining on a flat that she bought back in 1980 of which the Landlords are Freshwater. I ...
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What agent could do to change your mind?
Relate to those they deal with as human beings with compassion and as if they were their mother, son or daughter - would they want their nearest and dearest to be dealt with in the same way? What goes around comes around after all.
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By: stillunamused
Oct 19, 2013
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Contact me to discuss freshwater as i have a friend having trouble with them. [email protected] ...

“We were shown the house by an agent from Spencers ......”

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Mar 22,2012
Minithumbdown
By: 'sanmon999'
Mar 22,2012
11 people found
this helpful
We were shown the house by an agent from Spencers in Woodford Green who didn't even take us to the garden. The house was still undergoing major works but assured it would be ready by moving in day (in 5 days time). When we moved in ...
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What agent could do to change your mind?
they should provide a finished property where you can actually live in, not in a shelter fixed by cheap, dubious and amateur contractors whose only aim is to finish quickly using the cheapest materials around. totally painful!
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By: vonnie
May 06, 2013
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I feel for you, rotten company -told my daughter her flat would be refurbished but on the day it was a shambles, she had knowhere to go so had to accept she had her 6 month old son with her. She was still promised things would be sorted, wall paper fell down after a couple of days, mould started to show after a few days, garden full of rubish i.e shopping trolley, tyres and broken glass, there was a leak before xmas front room carpet ruined and floorboarsd in the kitchen ruined - they left he ...

“Our block was managed by Freshwater from the 1960s onwards. ......”

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Feb 23,2012
Minithumbdown
claim your profile
Ian Lew
By: 'WornoutLeaseholder'
Feb 23,2012
24 people found
this helpful
Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual ...
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By: ralph
Mar 24, 2014
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is there a group that can go against Freshwater Group? I do hope so...that are robbers!! ...

“Terrible, arrogant, un helpful and crooked. I cannot make any ......”

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Feb 17,2012
Minithumbdown
By: 'Victor'
Feb 17,2012
18 people found
this helpful
Terrible, arrogant, un helpful and crooked. I cannot make any one understand how bad they are. They act like a bunch of characters from a Dickensian novel.Avoid....
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“This is the worst company! Please check the freeholder before ......”

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Jan 21,2012
Minithumbdown
By: 'Katy'
Jan 21,2012
12 people found
this helpful
This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem! Cant wait to sell my flat and buy a new one, but not with them! Hate them sooooooooo much!...
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“We moved in their property 9 months ago. There has been ......”

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Dec 22,2011
Minithumbdown
By: 'Gal01'
Dec 22,2011
10 people found
this helpful
We moved in their property 9 months ago. There has been a water leak since. We have informed them in writing on several ocassions but there has been no movement. Few days ago there was a heavy water leak from the above flat. We were covering ...
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“Freshwater consistently invoice for non existent services. They say work ......”

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Oct 02,2011
Minithumbdown
By: 'PEB'
Oct 02,2011
14 people found
this helpful
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails. It is impossible to resolve queries, dispute charges or discuss bad ...
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By: hof100
May 30, 2013
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I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking d ...

“Absolutely agree with all the comments on here... but don't ......”

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Sep 26,2011
Minithumbdown
By: 'Simon'
Sep 26,2011
11 people found
this helpful
Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. ...
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“The worst services /management company i have ever had to ......”

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Aug 26,2011
Minithumbdown
By: 'kev'
Aug 26,2011
14 people found
this helpful
The worst services /management company i have ever had to deal with . Dont do anything about anything - they take your money for service charges and when you have something to report they sit back on it and you have to constantly chase them. No ...
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“Does this mean they may go bust?http://www.companycheck.......”

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Aug 16,2011
Minithumbdown
By: 'concerned'
Aug 16,2011
4 people found
this helpful
Does this mean they may go bust? http://www.companycheck.co.uk/company/00891786...
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“After years of frustration about their poor service and excessive ......”

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Aug 12,2011
Minithumbdown
By: 'never'
Aug 12,2011
15 people found
this helpful
After years of frustration about their poor service and excessive charges we jointly with all other leaseholders exercised our Right To Manage. However, 8 months after transferring the management to a new agent, we are still battling to get a response from Freshwater to transfer monies ...
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“I have a long lease where they are freeholders. Over ......”

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Jul 12,2011
Minithumbdown
By: 'Veronica'
Jul 12,2011
9 people found
this helpful
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, ...
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By: stillunamused
Oct 19, 2013
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The case in question was sort of resolved today, but Ditchwater know EVERY trick there is to play. They admitted liability to damage caused knowing my friend was in receipt of Legal Aid and therefore would have to accept their offer to wipe the monies they claim he owed them. Yet if he does accept , then as it didn't reach a courtroom, HE would be liable to pay his le gal Aid - £25,000 whilst they walk away smiling. If he doesn't accept, his legal Aid is stopped as he has been offered a reason ...

“An appalling company - do not go anywhere near them. ......”

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Jun 07,2011
Minithumbdown
By: 'John'
Jun 07,2011
4 people found
this helpful
An appalling company - do not go anywhere near them. They seem to consider the tenant the enemy and someone to be exploited in every possible way....
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“We moved into the flat on Lady Margaret Road, and ......”

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Jun 02,2011
Minithumbdown
By: 'MGT'
Jun 02,2011
6 people found
this helpful
We moved into the flat on Lady Margaret Road, and the next day we found the flat is infested with Mice problem which they didn't disclose when giving us the property, the sink was blocked and when we reported them 3 days after we moved in ...
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By: MGT
Jun 20, 2011
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By the way, the Estate agency who sold us Freshwater flat on Lady Margaret Road was Emeraldproperty services, and the agents involved were Riza Sinelnikov, Mohammed Rizwan and Svetlana Sinelnikova. We did read about them in the past but when we found that they are the same estate agency and we mentioned infront of them, they said that NO we are not the same company, there is another estate agency with a similar name. We were idiots to trust their words. ...

“Absolutely appalling company. Do not under any circumstances have anything ......”

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May 20,2011
Minithumbdown
By: 'IHATEFRESHWATER'
May 20,2011
5 people found
this helpful
Absolutely appalling company. Do not under any circumstances have anything to do with them. They will harass and hound you and will not perform their duties....
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“[[EDIT ORIGINAL START]]Don't trust this Company or this branch!! ......”

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Apr 18,2011
Minithumbdown
By: 'justicefighter'
Apr 18,2011
4 people found
this helpful
[[EDIT ORIGINAL START]] Don't trust this Company or this branch!! They are incompetent. [[EDIT ORIGINAL END]]...
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By: justicefighter
Apr 20, 2011
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This company/branch is corrupt and incompetent, they charge residents for unnecessary work Don't trust ...

“The worst company I have ever had dealings with, the ......”

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Apr 01,2011
Minithumbdown
By: 'Freddy'
Apr 01,2011
6 people found
this helpful
The worst company I have ever had dealings with, the lack any morals and I would not risk any money with them. They would take the gold from your month if they could. There's a special place in hell from people like this....
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“These people are simply unscrupulous crooks, they allow properties to ......”

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Mar 05,2011
Minithumbdown
By: 'BadWater'
Mar 05,2011
8 people found
this helpful
These people are simply unscrupulous crooks, they allow properties to fall into serious neglect and then charge incredible amounts to repair the damage. Avoid!...
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“Truly hideous. Escalating charges for parlous 'management' of our poor, ......”

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Mar 01,2011
Minithumbdown
By: 'HFC'
Mar 01,2011
4 people found
this helpful
Truly hideous. Escalating charges for parlous 'management' of our poor, crumbling block...
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“Ruthless - what else can I say....”

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Feb 16,2011
Minithumbdown
By: '1sted'
Feb 16,2011
5 people found
this helpful
Ruthless - what else can I say....
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“I live in a block of flats in West London, ......”

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Jan 31,2011
Minithumbdown
By: 'Aubert'
Jan 31,2011
7 people found
this helpful
I live in a block of flats in West London, managed by Freshwater. Our experience of this company has been extremely negative and I will never again move to a flat in a building managed by them. They respond to genuine problems (leaking pipes that ...
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“Freshwater are the kings of bad managers. Don't go anywhere ......”

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Dec 18,2010
Minithumbdown
By: 'bear'
Dec 18,2010
8 people found
this helpful
Freshwater are the kings of bad managers. Don't go anywhere near them....
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“I have found them extremely good compared to most property ......”

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Dec 10,2010
Minithumbup
By: 'Chris'
Dec 10,2010
1 people found
this helpful
I have found them extremely good compared to most property management companies!...
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By: Als
Jan 05, 2013
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What drugs are you taking Chris?!! ha ha that made me laugh as if freshwater and the word good could actually in used in the same sentence! ...

“I have read with great interest there is an option ......”

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Dec 08,2010
Minithumbdown
By: 'david'
Dec 08,2010
2 people found
this helpful
I have read with great interest there is an option form a Right To Manage Company then the leasehoders (owners) can appoint a managing agent of your choice not the freeholders. We have successfully completed 4 RTM schemes with two more in the pipeline. Any one ...
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By: joe701
Oct 13, 2012
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Are you still dealing with these RTM scheme? Im having more trouble with Freshwater than a leasholder should ever have to deal with. How to I get in touch? ...

“We are a block of flats in Penge trying to ......”

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Dec 03,2010
Minithumbdown
By: 'julian'
Dec 03,2010
4 people found
this helpful
We are a block of flats in Penge trying to acquire the freehold from daejan. Extension of the lease is apart from very difficult with these cowboys is also too expensive. If you buy freehold it will be very much cheaper than buying an extension. ...
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By: Jankaral
Sep 17, 2011
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Hi Julian, May I ask are you still living in this flat in Penge? I am thinking to buy a property managed by Freshwater - Anerley court.Do you not live by anu chance here? How did you get on with the freehold? Thanks! ...

“There is no point going on about how terrible this ......”

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Dec 02,2010
Minithumbdown
By: 'Theviker'
Dec 02,2010
3 people found
this helpful
There is no point going on about how terrible this company is, I've never in my life been spoken to in the way they did to me on the phone. They once fixed a loose slate on my roof, and charged the whole block ...
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“...”

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Nov 30,2010
Minithumbdown
By: 'Donatello'
Nov 30,2010
3 people found
this helpful
...
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“This company is an absolute joke. The actual management of ......”

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Oct 04,2010
Minithumbdown
By: 'egla'
Oct 04,2010
3 people found
this helpful
This company is an absolute joke. The actual management of their buildings is way below average and in fact they should be taken out of business. It is the 3rd time in 5 months since we moved into our property that we have been without hot ...
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“High service charges and very poor service. We are thinking ......”

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Sep 13,2010
Minithumbdown
By: 'stepol'
Sep 13,2010
3 people found
this helpful
High service charges and very poor service. We are thinking of going for a Right to Manage. Anyone had experience of pushing this through with Freshwater?...
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By: kate
Jan 30, 2011
View all comments (3)
If you can get in Touch with anyone at Trinity Court London WCIN Then you may hear concerns. It's been a long time since I sold my flat, but it was so bad, I moved. They are useless. ...

“Awful people!!!!!!! Rude beyond belief! I'll never want to deal ......”

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Sep 01,2010
Minithumbdown
By: 'LondonRes'
Sep 01,2010
3 people found
this helpful
Awful people!!!!!!! Rude beyond belief! I'll never want to deal with them again... They are just interested in taking your money. They treat customers with such disrespect.... they should be forbidden to do business! Shameful!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

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Regional Awards won by Freshwater Property Management

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