“I cannot put into words how stressful it is to ......”
1 Star Review
Nov 07,2017
By:
'N.B'
Nov 07,2017
Branch: Sutton Coldfield, Walmley Chambers,
3 Walmley Cl,
Services: They manage our building
Would you recommend?: No
Postcode: WV1
Branch: Sutton Coldfield, Walmley Chambers,
3 Walmley Cl,
They manage our building
Postcode: WV1
11
people found
this helpful
I cannot put into words how stressful it is to try and deal with these people. They don't respond to enquiries unless forced to and then expect full service charges. Very poor!
By law all Estate, Lettings and Property Management Agents MUST join a Government ...
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Comment on agent fees
Bad
11
people found
this helpful
Was this helpful?
Yes
“They are absolutely horrible landlords. I rented one of their ......”
1 Star Review
Oct 23,2017
By:
'Tom'
Oct 23,2017
Branch: London, 158 - 162 Shaftesbury Avenue
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WC1N
Branch: London, 158 - 162 Shaftesbury Avenue
Lettings (as a Tenant)
Postcode: WC1N
6
people found
this helpful
They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about ...
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Comment on agent fees
I would not want to pay for the horrible services.
6
people found
this helpful
Was this helpful?
Yes
“Since buying a leasehold flat in a Freshwater block about ......”
1 Star Review
Sep 21,2017
By:
'Disappointed'
Sep 21,2017
Branch: Croydon, 3rd Floor Suffolk House
George Street
Services: They manage our building
Would you recommend?: No
Postcode: CR0
Branch: Croydon, 3rd Floor Suffolk House
George Street
They manage our building
Postcode: CR0
10
people found
this helpful
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of ...
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Comment on agent fees
Excessive
10
people found
this helpful
Was this helpful?
Yes
“Rude & extremely unprofessional company. They over charge leaseholders & make up ......”
1 Star Review
Apr 21,2017
By:
'UnhappyLeaseholder'
Apr 21,2017
Branch: Croydon, 3rd Floor Suffolk House
George Street
Services: They manage our building
Sold price: £164
Would you recommend?: No
Postcode: SE9
Branch: Croydon, 3rd Floor Suffolk House
George Street
They manage our building
Sold price: £164
Postcode: SE9
13
people found
this helpful
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs.
They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end.
I have a small 2 bed flat ...
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Comment on agent fees
Massively over priced
13
people found
this helpful
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Yes
“I've been with Freshwater for the last 3 years. We have ......”
5 Star Review
Mar 29,2017
By:
'Miro'
Mar 29,2017
Branch: London, Vivian House
166 Hampsted Way
Services: They manage our building
Would you recommend?: Yes
Postcode: E107
Branch: London, Vivian House
166 Hampsted Way
They manage our building
Postcode: E107
1
people found
this helpful
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords ...
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1
people found
this helpful
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Yes
“I have been a Tennant with freshwater for the last 7 ......”
4 Star Review
Mar 22,2017
By:
'miss'
Mar 22,2017
Branch: London, Vivian House
166 Hampsted Way
Services: Lettings (as a Tenant)
Rent PCM: £975
Would you recommend?: Yes
Postcode: E10
Branch: London, Vivian House
166 Hampsted Way
Lettings (as a Tenant)
Rent PCM: £975
Postcode: E10
2
people found
this helpful
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems ...
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2
people found
this helpful
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Yes
“This agents are a joke! Constantly failed to address the ......”
1 Star Review
Jan 20,2017
By:
'Sandro'
Jan 20,2017
Branch: London, Vivian House
166 Hampsted Way
Services: Lettings (as a Tenant)
Rent PCM: £985
Would you recommend?: No
Postcode: IG10
Branch: London, Vivian House
166 Hampsted Way
Lettings (as a Tenant)
Rent PCM: £985
Postcode: IG10
10
people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The ...
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Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
10
people found
this helpful
Was this helpful?
Yes
“Terrible company , they bleed you dry. They must have policies ......”
1 Star Review
Mar 26,2016
By:
'Tennant'
Mar 26,2016
Branch: London, 158 - 162 Shaftesbury Avenue
Services: Lettings (as a Tenant)
Rent PCM: £3
Would you recommend?: No
Postcode: S65
Branch: London, 158 - 162 Shaftesbury Avenue
Lettings (as a Tenant)
Rent PCM: £3
Postcode: S65
19
people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
Attached Filesnbsp;
Comment on agent fees
EXTREMELY BAD
19
people found
this helpful
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Yes
“We bought a flat within a block that is managed ......”
1 Star Review
Jan 22,2016
By:
'Kate'
Jan 22,2016
Branch: Croydon, 3rd Floor Suffolk House
George Street
Services: They manage our building
Would you recommend?: No
Postcode: SW2
Branch: Croydon, 3rd Floor Suffolk House
George Street
They manage our building
Postcode: SW2
14
people found
this helpful
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice ...
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14
people found
this helpful
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Yes
“My family lived in one of their properties for almost ......”
1 Star Review
Oct 19,2015
By:
'disappointed'
Oct 19,2015
Branch: London, 51d Oakwood Court
Abbotsbury Road
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: HA4
Branch: London, 51d Oakwood Court
Abbotsbury Road
Lettings (as a Tenant)
Rent PCM: £850
Postcode: HA4
3
people found
this helpful
My family lived in one of their properties for almost ten years. The Staircase collapsed, the front door fell in. They had almost £100,000 in rent over this time and they failed to double glaze the windows. The damp was not apparent until slugs invaded our ...
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What agent could do to change your mind?
Carried out the repairs and brought the property up to the standard it should have been. They received a lot of money over the years and I never was in arrears. So it was very unfair.
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“Terrible in every aspect. Tried to contact them and had ......”
1 Star Review
Jun 05,2015
By:
'Angry'
Jun 05,2015
Branch: London, Vivian House
166 Hampsted Way
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: IG10
Branch: London, Vivian House
166 Hampsted Way
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: IG10
10
people found
this helpful
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of.
Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered ...
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What agent could do to change your mind?
Very little really. Incompetent, irresponsible, nasty people.
Attached Filesnbsp;
10
people found
this helpful
Was this helpful?
Yes
“This terrible company fails at every point to manage their ......”
1 Star Review
Feb 15,2015
By:
'Freshwater's'
Feb 15,2015
Branch: London, 158 - 162 Shaftesbury Avenue
Services: They manage our building
Would you recommend?: No
Postcode: WC1H
Branch: London, 158 - 162 Shaftesbury Avenue
They manage our building
Postcode: WC1H
10
people found
this helpful
This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health and safety, ...
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What agent could do to change your mind?
They could have done their job.
Attached Filesnbsp;
10
people found
this helpful
Was this helpful?
Yes
“They don't even do the minimum of maintenance, bill for ......”
1 Star Review
Oct 05,2014
By:
'P***water'
Oct 05,2014
Branch: London, 158 - 162 Shaftesbury Avenue
Services: They manage our building
Sold price: £185000
Would you recommend?: No
Postcode: NW2
Branch: London, 158 - 162 Shaftesbury Avenue
They manage our building
Sold price: £185000
Postcode: NW2
10
people found
this helpful
They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why)
The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater ...
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10
people found
this helpful
Was this helpful?
Yes
“Freshwaters is absolutely the worst managing agency - they are ......”
1 Star Review
Aug 29,2014
By:
'AgainstFreshwaters'
Aug 29,2014
Branch: London, 158 - 162 Shaftesbury Avenue
Services: They manage our building
Would you recommend?: No
Postcode: N2
Branch: London, 158 - 162 Shaftesbury Avenue
They manage our building
Postcode: N2
22
people found
this helpful
Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way ...
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22
people found
this helpful
Was this helpful?
Yes
“Originally managed (managed in name only) by Freshwater and subsequently ......”
1 Star Review
Aug 04,2014
By:
'Victoria'
Aug 04,2014
Branch: London, 158 - 162 Shaftesbury Avenue
Services: They manage our building
Would you recommend?: No
Postcode: CT9
Branch: London, 158 - 162 Shaftesbury Avenue
They manage our building
Postcode: CT9
12
people found
this helpful
Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too long - just total ...
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12
people found
this helpful
Was this helpful?
Yes
“Freshwater are terrible agents they have charged me over the ......”
1 Star Review
May 09,2014
By:
'Keith'
May 09,2014
Branch: London, 158 - 162 Shaftesbury Avenue
Services: They manage our building
Would you recommend?: No
Postcode: LE4
Branch: London, 158 - 162 Shaftesbury Avenue
They manage our building
Postcode: LE4
8
people found
this helpful
Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years
it is now 2014 and I've been told that the ...
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What agent could do to change your mind?
Listened to me
Attached Filesnbsp;
8
people found
this helpful
Was this helpful?
Yes
“They are the worst company ever. It took us a ......”
1 Star Review
May 05,2014
By:
'Dave'
May 05,2014
Branch: London, 158 - 162 Shaftesbury Avenue
Services: They manage our building
Would you recommend?: No
Postcode: B24
Branch: London, 158 - 162 Shaftesbury Avenue
They manage our building
Postcode: B24
17
people found
this helpful
They are the worst company ever. It took us a court case and 3 years to extend our lease. they just kept asking for more more more. rude and unhelpful staff; unreasonable fees to let out your own property; 130 pounds just to answer the most basic ...
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17
people found
this helpful
Was this helpful?
Yes
“We have had a ¢â‚¬Ëœhistoric leak' in our shop for ......”
1 Star Review
Apr 29,2014
By:
'Dan'
Apr 29,2014
Branch: Croydon, 3rd Floor Suffolk House
George Street
Services: They manage our building
Would you recommend?: No
Postcode: SM3
Branch: Croydon, 3rd Floor Suffolk House
George Street
They manage our building
Postcode: SM3
14
people found
this helpful
We have had a ¢â‚¬Ëœhistoric leak' in our shop for a very long time, I have phoned and emailed Freshwater regarding the leak on several occasions with no avail. I would NOT even recommend this company to my worst enemy (if I had one!). The ...
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What agent could do to change your mind?
Answer emails / phone back after logging a complaint... Terrible service
Attached Filesnbsp;
14
people found
this helpful
Was this helpful?
Yes
“This company manages my building and the maintenance of the ......”
1 Star Review
Apr 06,2014
By:
'skrufreshwarts'
Apr 06,2014
Services: They manage our building
Would you recommend?: No
Postcode: B23
They manage our building
Postcode: B23
12
people found
this helpful
This company manages my building and the maintenance of the building is average. They have charged legal costs to my service charge account which I refused to pay and they have taken me to court. Freshwater are b*****s hiding behind an unfair lease contract ...
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What agent could do to change your mind?
They could do their job and stop bullying me into paying excessive charges and totally unnecessary legal costs.
Attached Filesnbsp;
12
people found
this helpful
Was this helpful?
Yes
“The worst experience of my life. The property had damp ......”
1 Star Review
Mar 13,2014
By:
'Suzan'
Mar 13,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HA9
Lettings (as a Tenant)
Postcode: HA9
6
people found
this helpful
The worst experience of my life. The property had damp and mold issues. After several complaints and emails requested them to rectify and solve the problem, no action was taken. When decided to vacate the property, they did not provide the reference confirmation upon several ...
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What agent could do to change your mind?
Respond to my requests, maintain the property and provide a fair service, send me my reference confirmation to the new letting agency instead of pushing my buttons and achieved to get to the point where I will escalate my problems to a higher level.
Attached Filesnbsp;
6
people found
this helpful
Was this helpful?
Yes
“Utterly terrible. Company based purely around turning a profit with ......”
1 Star Review
Oct 29,2013
By:
'jim101'
Oct 29,2013
Branch: Croydon, 3rd Floor Suffolk House
George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE19
Branch: Croydon, 3rd Floor Suffolk House
George Street
Lettings (as a Tenant)
Postcode: SE19
15
people found
this helpful
Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could.
Word of advice never believe anything they say to you, and if they tell you something make sure you get it ...
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15
people found
this helpful
Was this helpful?
Yes
“Cannot believe I have put up with this nonsense for 30 ......”
1 Star Review
Oct 26,2013
By:
'Sick&tired'
Oct 26,2013
Branch: London, 51d Oakwood Court
Abbotsbury Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT3
Branch: London, 51d Oakwood Court
Abbotsbury Road
Lettings (as a Tenant)
Postcode: KT3
9
people found
this helpful
Cannot believe I have put up with this nonsense for 30 years!! These people have charged me at least £40,000 in that time for essential work and excess service charges? When quizzed about these excess charges you receive the usual response - NONE. It's pay up or ...
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9
people found
this helpful
Was this helpful?
Yes
“Agree entirely with all the previous comments. We came back ......”
1 Star Review
Jul 15,2013
By:
'N.Sharp'
Jul 15,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT6
Lettings (as a Tenant)
Postcode: KT6
10
people found
this helpful
Agree entirely with all the previous comments. We came back to find the cupboard where our consumer unit is located had been locked. Tried contacting them on several occasions and was informed that someone would come round and unlock it. Three weeks later and it's ...
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10
people found
this helpful
Was this helpful?
Yes
“Freshwater Property Management currently manages the property I reside in ......”
1 Star Review
Jul 11,2013
By:
'Very'
Jul 11,2013
Branch: London, 51d Oakwood Court
Abbotsbury Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 51d Oakwood Court
Abbotsbury Road
Lettings (as a Tenant)
Postcode: W2
13
people found
this helpful
Freshwater Property Management currently manages the property I reside in and the building next door. They are currently doing building works at Burnham Court (W2) and as a result of that work, I have found out they disposed of my new bike without my knowledge! ...
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What agent could do to change your mind?
This negative experience has marred my opinion of this company and as a result, I would never knowingly use them if I had a choice.
Attached Filesnbsp;
13
people found
this helpful
Was this helpful?
Yes
“I totally agree with all the comments on here. For ......”
1 Star Review
May 30,2013
By:
'hof100'
May 30,2013
Branch: London, Vivian House
166 Hampsted Way
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NW4
Branch: London, Vivian House
166 Hampsted Way
Lettings (as a Landlord)
Postcode: NW4
19
people found
this helpful
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater ...
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19
people found
this helpful
Was this helpful?
Yes
“Well, I'm glad that's over.I've sold my flat in ......”
1 Star Review
May 13,2013
By:
'Paul'
May 13,2013
Branch: Croydon, 3rd Floor Suffolk House
George Street
Services: They manage our building
Would you recommend?: No
Postcode: SE23
Branch: Croydon, 3rd Floor Suffolk House
George Street
They manage our building
Postcode: SE23
11
people found
this helpful
Well, I'm glad that's over.
I've sold my flat in Taymount Grange now and will soon never have to deal with Freshwater again. Both in buying, leaseholding and finally in selling, my experience is that they are exceedingly slow, their bills are very very high ...
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What agent could do to change your mind?
Root and branch reform of your business. Update yourselves to serve your customers and you'll probably make more money...
Attached Filesnbsp;
11
people found
this helpful
Was this helpful?
Yes
“It is unbelievable that a London based company, in this ......”
1 Star Review
Jan 30,2013
By:
'DisgruntledofKent'
Jan 30,2013
Services: They manage our building
Would you recommend?: No
Postcode: DA1
They manage our building
Postcode: DA1
14
people found
this helpful
It is unbelievable that a London based company, in this day and age, can operate as badly as these folks do.
They are little more than a specter whose list of increasingly baffling charges arrive once a month on your doorstep.
They have literally no ...
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14
people found
this helpful
Was this helpful?
Yes
“Freshwater are less than useless and you can never get ......”
1 Star Review
Jan 05,2013
By:
'fedupwithfreshwater'
Jan 05,2013
Branch: London, 158 - 162 Shaftesbury Avenue
Services: They manage our building
Would you recommend?: No
Postcode: W14
Branch: London, 158 - 162 Shaftesbury Avenue
They manage our building
Postcode: W14
13
people found
this helpful
Freshwater are less than useless and you can never get a straigh answer from anyone - I am still waiting for a reply to a letter sent 9 September 2012....that said they are very quick to harrass and bully you for excessive charges which I'm not ...
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What agent could do to change your mind?
totally alter their customer service and adopt a more professional, transparent and more ethical approach when dealing with leaseholders who effectively are the one's stumping up considerable fees to freshwater. Also take a pro-active approach to maintaining buildings rather than having to be asked to do something by residents who then have to endure lengthy delays to see if anything is done.....they are positively mickey mouse
Attached Filesnbsp;
13
people found
this helpful
Was this helpful?
Yes
“Sadly can only re-iterate the other reviews on Freshwaters or ......”
1 Star Review
Jan 04,2013
By:
'Julie'
Jan 04,2013
Branch: London, 158 - 162 Shaftesbury Avenue
Services: Property Management
Would you recommend?: No
Postcode: CT9
Branch: London, 158 - 162 Shaftesbury Avenue
Property Management
Postcode: CT9
15
people found
this helpful
Sadly can only re-iterate the other reviews on Freshwaters or one of their many subsidiaries inadequately explained excess charges and the run down condition of the 18 storey block in which I reside. Thanet District Council is our Superior Landlord therefore have a moral if not ...
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15
people found
this helpful
Was this helpful?
Yes
“Freshwater? More like Pond Scum. I had dealings with these ......”
1 Star Review
Nov 22,2012
By:
'Noel'
Nov 22,2012
Branch: London, 158 - 162 Shaftesbury Avenue
Services: They manage our building
Would you recommend?: No
Postcode: N12
Branch: London, 158 - 162 Shaftesbury Avenue
They manage our building
Postcode: N12
22
people found
this helpful
Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort.
Most of the time ...
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22
people found
this helpful
Was this helpful?
Yes