Helliwell & Co
4.7/5, 66 reviews
91% recommended
67% sales valuation accuracy
86% sales fee satisfaction
93% lettings valuation accuracy
94% lettings fee satisfaction
No description for branch. Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. Helliwell & company's biggest strength is the genuinely warm, friendly and professional approach that we offer ... show more No description for branch. Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. Helliwell & company's biggest strength is the genuinely warm, friendly and professional approach that we offer all of our clients. Our record of success has been built upon a single-minded desire to provide our clients, with a top class personal service delivered by highly motivated and trained staff. A sign of this success is the fact that a large proportion of our business is from referrals, satisfied Clients who have recommended us to friends and, if you want professional help and advice on all aspects of moving home please contact us or call into our office today.

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Latest Reviews

 View all Reviews 66
13th Jun 2023
reviewed by 'lucia'
“Ramona was amazing from the moment we spoke, she showed me around, told me all the good details about the ......”
13th Jun 2023
reviewed by 'Ben'
“Ramona at Helliwell & Co. has been a fantastic agent for renting my first flat in London - she is clear, ......”
23rd Jan 2023
reviewed by 'Kavita D'
“Jake Tamplin is amazing to interact with. He understood the problem at hand and came up with solutions that worked. ......”
13th Dec 2022
reviewed by 'Nathan'
“I’m very happy with the service I received from Ramona, who helped me secure a flat. She was responsive, ......”
6th Dec 2022
reviewed by 'NASSIMA BEKKAT'
“Great experience with Joaquin who is nice, flexible, efficient. i could have a beautiful house, exactly matching my criteria. i ......”
6th Dec 2022
reviewed by 'Kunal'
“Great experience with Perry and the team. They took care of my needs and kept me informed throughout the whole ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 86% £590,000 £743,000
Lettings 93% 94% £950 £5,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 1 40 4 2 1 4 0 0 0
Areas covered
  • W5
  • W7
  • TW9
  • W13
  • TW8
  • W3
  • W4
  • W6
Address

The Clock House, 58 St Mary's Road
Ealing,London
Greater London
W5 5EX
0208 799 3810

update staff | update details

Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Excellent service...”

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Dec 03,2018
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Joshua
By: 'Claire'
Dec 03,2018
0 people found
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We are very happy that we chose Helliwell's as mwanaging agents for an investment flat that we bought last month in Hanwell. Everyone has been very professional from our first meeting with Joshua in their Ealing Office to John who has been on hand to ...
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Comment on agent fees
Very competitive fee structure
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“Great Service...”

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Nov 30,2018
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By: 'Polly'
Nov 30,2018
0 people found
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Helliwell and Co. were absolutely brilliant helping us find our ideal house to move into. Michael showed us around the property and has been extremely helpful and informative during the whole process - would highly recommend!...
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“Extremely professional and hellpful...”

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Nov 29,2018
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John
By: 'Aanchal'
Nov 29,2018
0 people found
this helpful
We have been extremely lucky to have chosen Helliwell and Co. as our agent. John-who is our property manager - is absolutely great! He is very quick and responsive and is taking great care of our property. We had an issue with our property which ...
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Good
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“Easy and Friendly...”

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Nov 27,2018
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By: 'Kieran'
Nov 27,2018
0 people found
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Very pleased with my experience, my partner and I called up about renting a flat we had seen online. Mark Connolly from the word go kept us up to date with the property he arranged a viewing as well as organising similar properties close by ...
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Good
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“Friendly & helpful Estate Agents...”

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Nov 22,2018
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By: 'Joe'
Nov 22,2018
0 people found
this helpful
I must say that I have been impressed with Helliwell & Co as a company and I think they are an extremely welcoming, accommodating and helpful Estate Agents. Michael Connolly was the agent that showed my partner and I around prospective rental properties and as well ...
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Good
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“Property Maintenance...”

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Oct 17,2018
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John
By: 'Amanda'
Oct 17,2018
1 people found
this helpful
John has only just taken over the maintenance side of our property (which was not an easy task as we'd had several issues) but he has been more than helpful on all occasions when dealing with him...and he's got results, even when it's been ...
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“Attention to detail...”

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Aug 02,2018
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Joshua
By: 'Kieran'
Aug 02,2018
1 people found
this helpful
As a landlord, in a particularly sticky situation they helped me with a problem and they took the timeout to look after me and go that extra yard until my problem was solved Very grateful to The Helliwell staff Particularly Anna and Josh...
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Comment on agent fees
Fees good for the top service
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“Excellent service from Heliwell...”

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Jul 26,2018
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Allistair
By: 'KarenDR'
Jul 26,2018
1 people found
this helpful
My husband and I have had a very positive experience, finding a place to rent at fairly short notice, through Heliwell & Co, after a rental property with a competitor estate agent fell through, through no fault of ours. Heliwell understood our needs well. Alistair Read ...
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Comment on agent fees
Fees are reasonable
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“Great experience and outcome...”

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Apr 15,2018
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Allistair
By: 'Brentford'
Apr 15,2018
1 people found
this helpful
Found a corporate tenant for our apartment quickly, after other agents had failed to find suitable tenants. All staff at the branch were clear and helpful and communication was good throughout the process....
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Comment on agent fees
Agents fees are in line or slightly better than competition.
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“Excellent job and highly recommended! We worked with Anna and ......”

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Mar 13,2018
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Joshua
By: 'Fini'
Mar 13,2018
1 people found
this helpful
Excellent job and highly recommended! We worked with Anna and Joshua and Jade to let our our flat. They did an amazing job arranging viewings and finding a tenant. Anna and Jade worked around the clock and kept us posted through the whole process. Much ...
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Comment on agent fees
Very reasonable fees.
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“We had a fantastic experience with Helliwell & Co. They were ......”

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Jan 11,2018
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Allistair
By: 'Will'
Jan 11,2018
1 people found
this helpful
We had a fantastic experience with Helliwell & Co. They were in regular contact throughout the signing process, and were always on hand to help out when necessary. 100% I would recommend them to anyone!...
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“Anna in particular stayed in regular communication from the offer ......”

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Dec 13,2017
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Anna
By: 'Jawahar'
Dec 13,2017
1 people found
this helpful
Anna in particular stayed in regular communication from the offer letter through to moving in. She also responded to several questions regarding facilities and maintained a joyous demeanour throughout. Top marks for her composure....
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Comment on agent fees
Affordable and commensurate with type of property
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“Very helpful staff, they helped me with step during my ......”

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Dec 09,2017
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Anna
By: 'Mehrab'
Dec 09,2017
1 people found
this helpful
Very helpful staff, they helped me with step during my new property contract. Will definitely recommend these guys. A********* Thanks...
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Comment on agent fees
Good
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“Very professional service and a great customer experience. Alistair listened ......”

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Nov 09,2017
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Allistair
By: 'Jenny'
Nov 09,2017
1 people found
this helpful
Very professional service and a great customer experience. Alistair listened to my requirements and found me the perfect home. Great support from Anna and Karen back in the office. I would definitely recommend them and use them again in the future....
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“I was helped by Alistair and he was very helpful ......”

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Oct 06,2017
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Allistair
By: 'Sydney'
Oct 06,2017
1 people found
this helpful
I was helped by Alistair and he was very helpful and friendly. Halliwell & Co seems professional, organised and overal kind. I felt like I was taken serious, and communication between Halliwell & Co and I went smoothly....
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Comment on agent fees
Good.
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“All I can say is that 5 stars is not enough ......”

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Sep 06,2017
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Anna
By: 'Eithne'
Sep 06,2017
1 people found
this helpful
All I can say is that 5 stars is not enough as both Anna & Josh & everyone else who works at this estate agents, deserves 10 put of 10 . I can honestly say that we have been using them for over 5 years and they are all professional, polite, courteous ...
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Comment on agent fees
Very fair.
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“Been dealing with Estate Agents for years, renting and buying ......”

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Aug 07,2017
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Anna
By: 'Romain'
Aug 07,2017
1 people found
this helpful
Been dealing with Estate Agents for years, renting and buying and must say Helliwell & Co have been one of the best or the best Agency in my 15 year London experience. Professional in their approach, not pushy, available, polite and many other qualities big agencies don't ...
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Comment on agent fees
good
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“As someone who is moving from the States to London, ......”

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Jul 15,2017
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Anna
By: 'AMP'
Jul 15,2017
1 people found
this helpful
As someone who is moving from the States to London, it can be quite disorienting navigating the rental market. Anna and Allistair have been phenomenal. Throughout the process they were professional, prompt, and graciously helpful. Case in point - I saw an incredible listing and ...
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Comment on agent fees
I have no complaints with the Agent Fees
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“I recently rented a flat through Helliwell & Co and found ......”

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Jul 13,2017
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Anna
By: 'Ranelagh'
Jul 13,2017
1 people found
this helpful
I recently rented a flat through Helliwell & Co and found them to be professional and courteous. Allistar Read & Anna Thirukeswaran assisted me in my property search and finalizing the lease. Allistair quickly responded to my inquiry and showed me a variety of properties that met ...
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“Anna is always professional, very helpful and easy to contact ......”

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Jun 05,2017
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Anna
By: 'Martyna'
Jun 05,2017
1 people found
this helpful
Anna is always professional, very helpful and easy to contact with. Was updating me at all times regarding my case. Highly recommend agent. Thank you!!...
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“My family and I have been letting our home with ......”

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May 31,2017
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Allistair
By: 'Omar'
May 31,2017
1 people found
this helpful
My family and I have been letting our home with a variety of estate agents over the last few years, but our first dealing with Helliwell & Co. ensured that will not be the case anymore. They dealt with all of our needs with sheer professionalism, ...
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“i live in London for almost 3 years and it was ......”

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May 31,2017
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Anna
By: 'Ana'
May 31,2017
1 people found
this helpful
i live in London for almost 3 years and it was first positive experience with an estate agent! Anna was an absolute star! very friendly and responsive to our needs. Always happy to help. Great asset to the agency. Alistair showed as the flat - also ...
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Comment on agent fees
fair comparing to others.
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“I am a new resident to London who moved from ......”

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May 13,2017
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Allistair
By: 'Tom'
May 13,2017
1 people found
this helpful
I am a new resident to London who moved from the U.S for work. Allistar Read & Anna Thirukeswaran of Helliwell & Co. went above and beyond to accommodate my needs. I required a private space within walking distance of my workplace and within a budget. ...
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Comment on agent fees
I felt the fees were fair for the service and experience delivered.
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“They were helpful and correct from the very beginning. Quick ......”

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Apr 12,2017
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Allistair
By: 'Sandor'
Apr 12,2017
1 people found
this helpful
They were helpful and correct from the very beginning. Quick response for every questions. They helped us to find the perfect flat to rent in a few days. Highly recommend them...
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“A frustrating experience which has left me with a bad ......”

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Apr 12,2017
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Joshua
By: 'David'
Apr 12,2017
8 people found
this helpful
A frustrating experience which has left me with a bad taste in my mouth. Promised the world and delivered nothing but poor communication and service. Trying to explain our issue was an interesting experience, he isn't interested in the slightest....
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By: Joshua Helliwell
Nov 13, 2018
View all comments (1)
Dear ‘David J W' This review has been reported as we believe this to be a false declaration. In order for us to look into your claims further, it would be beneficial if you provided the property address you are relating to? We have not conducted any business nor had any correspondence with a client named David J W" – could it be possible that you are referring to another Agency? If so, we would appreciate if you could please remove the incorrect review from the site. We are a professio ...

“Dealt with our purchase with great attention to detail and ......”

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Apr 08,2017
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Marco
By: 'TP'
Apr 08,2017
1 people found
this helpful
Dealt with our purchase with great attention to detail and honesty. Marco also offered help with the sale of our previous home, and was constantly approachable and up front. Highly recommended....
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Comment on agent fees
Very very reasonable
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“I have been with Josh and his team since they ......”

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Apr 07,2017
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Anna
By: 'Paul'
Apr 07,2017
1 people found
this helpful
I have been with Josh and his team since they started up and I cannot speak highly enough of how I have been treated.Anna is unbelievable organised,I thought I was organised until I met her and Josh is always a pleasure to deal ...
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Comment on agent fees
Very good
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“I had the pleasure to be served by Alistar. I ......”

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Apr 07,2017
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alistar
By: 'Magda'
Apr 07,2017
1 people found
this helpful
I had the pleasure to be served by Alistar. I will recommend this company to anyone. Great company, great customer service, always on time and good prices....
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Comment on agent fees
Agent's fees very good and comparing to different agent's prices this company offer one of the best deal on the market.
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“Since the very first moment, Marco and Allistair were nothing ......”

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Apr 04,2017
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Marco
By: 'Diogo'
Apr 04,2017
1 people found
this helpful
Since the very first moment, Marco and Allistair were nothing but GREAT helping me and my wife to find an apartment. Not only they showed us incredible properties but also were extremely patient in helping us with all the doubts we had regarding the property ...
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Comment on agent fees
Good
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“I was very satisfied with the service provided by Joshua ......”

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Mar 21,2017
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Joshua
By: 'Cathy'
Mar 21,2017
1 people found
this helpful
I was very satisfied with the service provided by Joshua Helliwell. His manner throughout was courteous, despite difficulties encountered on the way, which he handled proactively with Ann evident knowledge of the buying and selling landscape to produce a positive result. He kept me informed ...
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Vendor Fees

1.5%

Landlord Fees

9%

Tenant Fees

£0.00
Last updated at 20/03/2023, 9:58 AM by Joshua Helliwell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 8:58 AM 20/03/2023 by Joshua Helliwell

Awards won by Helliwell & Co

Regional Awards won by Helliwell & Co

Individual Branch Awards

London, W5



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