100% sales valuation accuracy
86% sales fee satisfaction
80% lettings valuation accuracy
59% lettings fee satisfaction
Time to upgrade? It’s all figureoutable. Get in touch today. Whatever you need from your next home, we’re here to help.
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Time to upgrade? It’s all figureoutable.
Get in touch today. Whatever you need from your next home, we’re here to help.
Get in touch today. Whatever you need from your next home, we’re here to help.
Latest Reviews
View all Reviews 126
16th Feb 2024
reviewed by 'Ekta'
28th Jan 2023
reviewed by 'R. Leathem'
23rd Feb 2022
reviewed by 'Sonia'
19th Nov 2021
reviewed by 'Sophie'
2nd Sep 2021
reviewed by 'Sean Gallagher'
4th May 2021
reviewed by 'rose'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 86% | £280,000 | £780,000 |
| Lettings | 80% | 59% | £675 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 5 | 39 | 19 | 20 | 0 | 8 | 1 | 7 | 4 |
Areas covered
- RG1
- RG40
- RG2
- RG30
- Reading
- RG31
- RG5
- RG6
- RG7
- RG4
- RG8
Address
159 Friar Street
Reading
Berkshire
RG1 1HE
0118 9601000
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jun 23,2011
Jun 23,2011
0
people found
this helpful
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Property details were very professional and had lots of potential buyers viewing the property quickly. Advised of realistic marketing price. Sold quickly for a price we were happy with, although was not our ideal selling price, hence only 4 stars....
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Jun 22,2011
Jun 22,2011
3
people found
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I have been extremely disappointed with the ¢â‚¬Ëœservice' I have received from Haslams over the past 18 months.
The crux of the problem, in my opinion, is that Haslams does not dedicate a ¢â‚¬ËœCRM' to each Landlord or property. This means that whenever there is an ...
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Jul 09, 2011
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(1)
Dear C
First of all I am very sorry to hear your feelings about the management of your property but I can’t help but feel disappointed as the issues are I believe somewhat historic. Not to brush past your comments as they have certainly been noted, we of course take on board all negative feedback with a view to improving our processes; I hope the improvements you have seen over the last year reflect a far better experience now.
As you know a number of changes were made last year and ...
Jun 21,2011
Jun 21,2011
0
people found
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My husband spoke to several different estate agents before we decided on Haslams to let out our four flats. Ollie came across as very competent from the start (and still is). All the staff from property management are also fantastic helping you deal with any ...
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Jun 21,2011
Jun 21,2011
0
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Oliver at Haslams has always been very helpful with advice and also finding tenants for my property over the last 2 years. The management side of Haslams has improved greatly, and after a very difficult time with this side of the business, I now feel much ...
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Jun 21,2011
Jun 21,2011
0
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We use Home Court for our corporate apartments. The service we receive is always very good, Michele is always most helpful and will do her very best to accommodate us, they will always be my first point of contact when looking for an apartment....
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Jun 20,2011
Jun 20,2011
0
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I have been an extremely happy abd satisfied customer of Haslams since 1997. I have bought two properitie and sold one through Haslams and in the past 14 years I have also been a customer of their lettings department for a number of properties for which Haslams ...
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Jun 20,2011
Jun 20,2011
0
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I have been using Haslams for 2 years with 3 properties and I am very satisfied with the service provided. They act very quickly on all matters, they have a very good contractor to fix all problems in the properties, and the payments are made on time ...
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Jun 20,2011
Jun 20,2011
0
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We bought our house through Haslams and they were great in that instance so we used them again to sell. They did a great job, keep in close contact, helped us out with queries and were also very polite and professional whoever we spoke to ...
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Jun 20,2011
Jun 20,2011
0
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Can\'t believe how smooth everything has been. I have moved several times and Haslams has been the most responsive estate agent I have ever dealt with. Special thanks to Ollie, who has been on the case 100% of the time and has been an absolute ...
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Jun 13,2011
Jun 13,2011
0
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The property I am now renting is not managed by Haslams, they only acted as letting agents to find a new tenant, however they have continued to offer support weeks after the move-in date to ensure everything has gone okay on my side.
Admin fees/...
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May 03,2011
May 03,2011
0
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The stay (almost a month long) in Home court serviced apartments was really excellent. Thanks Michele and Caron for their prompt and professional service. ...
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Apr 19,2011
Apr 19,2011
0
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As the executor of a will who needed to sell a property in dealing with an estate I found a high level of competence and a willingness to help. This was in a situation where I lived 65 miles away and could not always visit the ...
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Apr 08,2011
Apr 08,2011
0
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I used Haslams for the first time to book Home Court serviced apartments on London Street, Reading.
Michele (Halsams) was very professional, extremely helpful and answered all of my queries promptly. Eg. I did ask that I didn't want to stay in an apartment close ...
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Apr 08,2011
Apr 08,2011
2
people found
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Worst experience ever, had a flat with several issues, like big water stain on a wall, I've been told it's going to be fixed once I move in. I lived at the property for the year and that stain has never been fixed, apart from ...
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Apr 16, 2011
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(1)
We're very sorry to hear about your issues mentioned above. We strive to maintain a high level of service in all parts and stages of our business, any poor experience felt by a customer of ours is taken very seriously. As the head of lettings I would be happy to discuss this matter further should you wish to contact me.
...
Apr 01,2011
Apr 01,2011
1
people found
this helpful
this helpful
As a Landlord my experience of Haslams has been without doubt the worst letting agent I have ever come across.
Their major failing is that their property maintenance department is managed in Cyprus - so when you have an issue it is impossible to get ...
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May 12, 2011
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Chris,
Your comment is noted, however it should be made clear to all that during the whole long and drawn out process of Haslams trying to look after the property your continued refusal to actually meet with me was beyond belief. I requested numerous meeting with you to resolve the situations created by Haslams and every time this was refused by yourself. It is no good writing all the "sales speak" now and offering to meet now that it is all over - yet again proof that Haslams shy away fro the ...
Mar 31,2011
Mar 31,2011
0
people found
this helpful
this helpful
I rented through Haslams for a year and found them to be a pleasure to deal with. All the staff I dealt with were friendly & professional, they just made my tenancy a smooth pain free experience from beginning to end, something that I unfortunately have ...
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Feb 08,2011
Feb 08,2011
0
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I have been using Haslams for the last 2 years for getting serviced apartments while I move back to Reading from overseas assignments.
First of all, they are professional people giving importance to customer requirement and provide proper service on time to meet customer satisfaction. Myself ...
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Feb 06,2011
Feb 06,2011
2
people found
this helpful
this helpful
I dont have time as well as intention to degrade Haslams Estate Agents about the terrible experience what I had with them. I can only advice you please for the God sake never ever go with this agent....
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Feb 01,2011
Feb 01,2011
0
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I've stayed at Home court Apartments on London Street several times during 2009 and 2010 and I would recommend the two bedroom apartments without pause. Having acquired a company in Reading in mid 2009, I have had the opportunity to now use 3 apartments and the standard of offering & ...
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Jan 28,2011
Jan 28,2011
0
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I would like to share that I deeply enjoyed staying into the duplex apartment "Home Court" in Reading and I greatly enjoyed the space it was offering. I found that everything was built in such a taste and such an intelligence of managing space and ...
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Jan 20,2011
Jan 20,2011
0
people found
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Haslams have just let my property for a higher rent than I had been receiving previously, so I am really pleased. So far all communication has been very good and I actually feel that I am a 'customer' and not just a commodity....
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Nov 24,2010
Nov 24,2010
0
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We sold our property and bought another property through Haslams at the same time. Despite the usual ups and downs of purchasing and selling, the Haslams team helped everything go smoothly in the end!...
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Nov 01,2010
Nov 01,2010
0
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I have dealt with Haslams for 18 months now, they have let my flat 3 times during that period, all with minimal fuss and acheived great rental figures. I would definately reccomend them to anyone. Keep up the good work !!...
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Oct 18,2010
Oct 18,2010
0
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Entire team is very supportive. Very special kudos to Caron & Michele. Would love to go for Haslams again....
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Oct 16,2010
Oct 16,2010
0
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I have been dealing with Haslams since Nov./Dec.2009. Haslams are managing two flats for me. Flats are let through Reading branch. I have found the staff very courteous and willing to help. Management charges are reasonable. I can recommend Haslams to any one without ...
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Oct 15,2010
Oct 15,2010
0
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I contacted Haslams for short term rental as the house I was moving into was still under construction and my quit date for the old property was just a week away. I stayed in their property Home Court, on London Street. It was perfect in ...
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Sep 20,2010
Sep 20,2010
1
people found
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Poor reviews by tenants regarding Haslams and how they deal with maintenance issues may be down to Haslams re-locating their property maintenance team to Cyprus earlier this year. Think they also handle property management for some London based letting agencies e.g. Lauristons. ...
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Sep 14,2010
Sep 14,2010
0
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Haslams were first class as agents for my recent property sale. The were realistic with the valuation and achieved the full asking price. We only had viewings that were serious buyers. The communication was excellent and we were kept informed throughout our transaction as to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure for Haslams Estate Agents Customers
1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter
at the time it is made.
2. We will agree to deal with any representative you might like to appoint on your behalf
3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The
written record will then be passed to the individual's line manager
4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly
involved in the matter. That manager then will promptly investigate the matter and provide a formal written
outcome within 15 working days.
5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days.
That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within
6 months of that letter being sent.
Contact details:
For consumers wishing to make a complaint to either ARLA or the NAEA- they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)
Property Ombudsman
The Property Ombudsman Scheme
Milford House
43 -55 Milford Street
Salisbury
Wiltshire
SP12BP
t 01722 333306
f 01722 332296
e [email protected]
www.tpos.co.uk
Haslams Estate Agents Limited
Registered in England
No. 2957717
Registered Office
155 Friar Street Reading RG11HE
