Haslams Estate Agents Ltd
4/5, 126 reviews
77% recommended
100% sales valuation accuracy
86% sales fee satisfaction
80% lettings valuation accuracy
59% lettings fee satisfaction
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Latest Reviews

 View all Reviews 126
16th Feb 2024
reviewed by 'Ekta'
“I would suggest not to deal with HASLAMS at all, they are the most unprofessional people, They dont care for ......”
28th Jan 2023
reviewed by 'R. Leathem'
“5 stars. Known them during my 40 years as a local solicitor. Currently: recommended by my commercial agents. They sold the property ......”
23rd Feb 2022
reviewed by 'Sonia'
“First time with Haslams and absolutely perfect! Big big big heads up to Laura who is the most amazing and ......”
19th Nov 2021
reviewed by 'Sophie'
“Haslams Reading are the worst agency, passive agresive bullies liars that make.me.waste so much money after I signed ......”
2nd Sep 2021
reviewed by 'Sean Gallagher'
“Michael at HASLAM literally made my year when he called to say that the property was mine. I have been ......”
4th May 2021
reviewed by 'rose'
“This was our second time using Haslams and once again we were very satisfied with the service provided. The agents ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 86% £280,000 £780,000
Lettings 80% 59% £675 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 5 39 19 20 0 8 1 7 4
Areas covered
  • RG1
  • RG40
  • RG2
  • RG30
  • Reading
  • RG31
  • RG5
  • RG6
  • RG7
  • RG4
  • RG8
Address

159 Friar Street
Reading
Berkshire
RG1 1HE
0118 9601000

update staff | update details

Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

“Stay away!!! Unprofessional and rude staff. Unacceptable high fees. In ......”

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Dec 18,2017
Minithumbdown
By: 'Mike'
Dec 18,2017
3 people found
this helpful
Stay away!!! Unprofessional and rude staff. Unacceptable high fees. In check out they charged us with every single small scratch, even scratches to wall for tear and wear. I was laughing trying to understand what these people do to steal money from tenants in any ...
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Comment on agent fees
Unacceptable high fees. These guys charge reference fees even if someone move from one property to another while both properties managed from the themselves !!! (I know this for fact). Its a joke!
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“We found the staff at Haslams very rude, unprofessional and ......”

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Aug 24,2017
Minithumbdown
By: 'Tiger70'
Aug 24,2017
5 people found
this helpful
We found the staff at Haslams very rude, unprofessional and unhelpful. Their tone of voice on the phone is short and abrupt when they eventually answer. Lacking huge customer service skills. Manners cost nothing!...
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“Worst experience of renting in my life. I don't know ......”

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Jul 25,2017
Minithumbdown
By: 'dontusehaslams'
Jul 25,2017
4 people found
this helpful
Worst experience of renting in my life. I don't know where to begin, the list would be massive, so I'll point out a few notes. - Incorrect details provided for block management on day 1 - Misspelled names included in all correspondence AND in the original ...
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Comment on agent fees
Horrific
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“I am currently looking for a property to rent and ......”

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Apr 22,2017
Minithumbdown
By: 'André'
Apr 22,2017
3 people found
this helpful
I am currently looking for a property to rent and I most definitely do not recommend Haslams as a trustable and serious real estate agency, and I will tell you the reasons why. I booked a viewing early on a Saturday morning, confirming earlier that ...
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Comment on agent fees
Bad
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“Haslams provided us the worst customer experience and damaged our ......”

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Mar 22,2017
Minithumbdown
By: 'Dilara'
Mar 22,2017
4 people found
this helpful
Haslams provided us the worst customer experience and damaged our trust to any kind of real estate agency. We faced three major incidents with them and none of them are acceptable. Incident 1 : As a couple, we moved to UK one year ago and arranged some ...
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Comment on agent fees
Very bad
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“From valuation done by Paul to sale completed by Simon ......”

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Mar 03,2017
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Paul
By: 'Enoch'
Mar 03,2017
0 people found
this helpful
From valuation done by Paul to sale completed by Simon the whole HASLAMS team has worked amazingly hard to sell our house within 2 months especially with Christmas period being in the middle. A large team that managed each aspect so well that we were very ...
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Comment on agent fees
Fees were reasonable and they were willing to negotiate.
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“Changed contract last minute which we disapproved off and would ......”

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Oct 11,2016
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Rachel
By: 'harrysas'
Oct 11,2016
3 people found
this helpful
Changed contract last minute which we disapproved off and would not gie us the money back for the reservation after they made changes. Later had unprofessional email from their staff Worst estate agents I have ever dealt with...
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“NEVER rent a house using this agency! Charges more fees ......”

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Aug 03,2016
Minithumbdown
By: 'Anonimus'
Aug 03,2016
3 people found
this helpful
NEVER rent a house using this agency! Charges more fees than you expect and don't care about the tenants!!!!!...
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By: Tim Harding - Head of Operations
Aug 05, 2016
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I am sorry to read your comments - if you would like to contact me directly to discuss this that would be appreciated. Our fees are transparent and we comply fully with ARLA rules regarding display of fees on our advertising, online and in our office. ...

“Stay well clear of this bunch of *. Each member of ......”

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Apr 12,2016
Minithumbdown
By: 'reading'
Apr 12,2016
5 people found
this helpful
Stay well clear of this bunch of *. Each member of this poorly trained group of people don't have the first clue about honest sales and lettings. It's these people that continue to secure how the public view estate agents. Don't let the funky office fool ...
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By: Yulia
Jan 13, 2019
View all comments (2)
Things haven't changed since time of this comment. Service continues to stay very poor. Attitude to clients is very unfair and manipulative. It may look like dicrimation of people coming from other countries. This agency never protects interests of tenants. All they care about is money. They take 160£ for renewal of contract which actually means changes just one figure in the year of contract, at the same time all requests regarding management of property are ignored for monthes. ...

“I'm not sure where to start with this agency.*They ......”

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Apr 07,2016
Minithumbdown
By: 'angry21'
Apr 07,2016
1 people found
this helpful
I'm not sure where to start with this agency. *They don't understand the market AT ALL. The only saving grace is ** who has an older gentleman actually knows what he's speaking about (half the time). They showed up so late to so many viewings that ...
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Comment on agent fees
Reasonsable fees to be honest
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“Had an extremely disappointing experience with Haslams from the word ......”

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Jan 04,2016
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stephen
By: 'disgruntled'
Jan 04,2016
4 people found
this helpful
Had an extremely disappointing experience with Haslams from the word 'go' two and half years back..between what they communicate and what happens are two entirely different things..there is a lot of haggling that I have had to do and escalate in order for ...
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What agent could do to change your mind?
no comments as I have commented enough about how disappointed I have been with this agency.
Attached Filesnbsp;
Comment on agent fees
no comments as I have commented enough about how disappointed I have been with this agency.
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“This agency is, by far, the worst and most unprofessional ......”

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Aug 27,2014
Minithumbdown
By: 'Disgruntled'
Aug 27,2014
6 people found
this helpful
This agency is, by far, the worst and most unprofessional agency we have ever had to deal with. We have been renting for years in various places in England, including London, both as students and working professionals, and no other agency has ever been as ...
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“Horrible estage agency. First of all their fees are the ......”

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Apr 08,2014
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Oliver
By: 'Tenant'
Apr 08,2014
3 people found
this helpful
Horrible estage agency. First of all their fees are the most expensive in the market. When you leave the property they will charge you for referral to your new landlords which is something no estate agency in the market does. Had many problems with them. ...
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What agent could do to change your mind?
Be upfront with their fees. Align their fees with the market. Be more professional when scheduling a contractor to carry out works in the property.
Attached Filesnbsp;
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By: Tim Harding - Head of Operations
Aug 06, 2014
View all comments (1)
We're disappointed to read this review and would welcome the opportunity to discuss the detail with you. Haslams were one of the first agents in Reading to be transparent with our fees, showing these online and ensuring that these are referred to in all our property advertising. We do our best to ensure that tenants are fully appraised of the fees they will be required to pay. ...

“The member of staff was extremely unhelpful in organising a ......”

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Dec 27,2013
Minithumbdown
By: 'Derry'
Dec 27,2013
2 people found
this helpful
The member of staff was extremely unhelpful in organising a second viewing or accepting a preliminary offer. We were told that as the property was only just put on the market they were not taking offers. Three days later, rightmove showed the property was sold ...
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What agent could do to change your mind?
Close down and rid the property market of corruption and dishonesty.
Attached Filesnbsp;
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“Haslams and their property management team have always been responsive ......”

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Jul 19,2013
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Charlie
By: 'Amit'
Jul 19,2013
1 people found
this helpful
Haslams and their property management team have always been responsive to my requests and gave a patient listen. I appreciate their service, co-operation all along the duration of my tenancy so far....
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“I have just bought my first buy-to-let property through Haslams ......”

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May 03,2013
Minithumbup
By: 'Gill'
May 03,2013
0 people found
this helpful
I have just bought my first buy-to-let property through Haslams and Andrew has given me lots of advice on how to deal with the tenancy and the deposit. I have found him very helpful and always available to help on the phone....
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“There were noisy works being conducted by the Oracle shopping ......”

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Mar 08,2013
Minithumbup
By: 'Nicholas'
Mar 08,2013
0 people found
this helpful
There were noisy works being conducted by the Oracle shopping centre, beneath our apartment. They started at 06:00 in the morning and had gone on for about 3 weeks before we finally complained to Haslams. We hadn't had any communication about the works taking place. This wasn't ...
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“I was very happy with the service that was provided ......”

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Feb 17,2013
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Oliver
By: 'Kimberley'
Feb 17,2013
0 people found
this helpful
I was very happy with the service that was provided by Haslams in Reading during the setting up of the agreement made for renting; communication, attention to detail and the fact that all staff were approachable and happy to help made the progress less stressful. ...
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“I am currently going through the process of becoming a ......”

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Dec 05,2012
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Charlie
By: 'Julia'
Dec 05,2012
0 people found
this helpful
I am currently going through the process of becoming a tenant at 154 Castle Hill. I have been dealing with Charlie and found him to be extremely helpful and efficient. My previous experiences of letting agencies have been quite painful & long winded but so far, Haslams ...
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“I have dealt with 4 people at Haslams; Dan, Charlie, Hannah ......”

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Dec 05,2012
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Dan
By: 'Ben'
Dec 05,2012
0 people found
this helpful
I have dealt with 4 people at Haslams; Dan, Charlie, Hannah and Oliver and every single one of them is what I expect a great estate agent to be. Unfortunately I have dealt with a number if their "competitors" of late and it had left me ...
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“Further to the recent rental of my property in Basingstoke ......”

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Dec 05,2012
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Oliver
By: 'Mike'
Dec 05,2012
0 people found
this helpful
Further to the recent rental of my property in Basingstoke Road, I wanted to drop you a line of thanks for getting the job done well. My first meeting at the property with John, who gave a very honest & experienced view of the current market ...
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“I contacted Andrew Huntley at Haslams in Reading to request ......”

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Dec 03,2012
Minithumbup
By: 'Mrs'
Dec 03,2012
0 people found
this helpful
I contacted Andrew Huntley at Haslams in Reading to request advise on specific letting issues. The request was of an urgent nature - and I was very impressed with the response from Andrew, who was: 1. Professional in approach. 2. Knowledgeable about the issues identified. 3. Provided options, ...
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“My wife and I had a fantastic two month stay ......”

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Oct 27,2012
Minithumbup
By: 'Shane'
Oct 27,2012
0 people found
this helpful
My wife and I had a fantastic two month stay at Home Court in Reading. Haslams were responsive to any requests and the property manager was most helpful. The service person on site was very friendly and extremely hard working, makings sure all apartments were ...
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“I had a great experience with Haslams. I needed a ......”

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Oct 21,2012
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Michele
By: 'TJ'
Oct 21,2012
0 people found
this helpful
I had a great experience with Haslams. I needed a short term let but was unable to be specific about the end date - we actually had to play it a day at a time. Haslams was incredibly understanding and flexible. Dealing with Michele was ...
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“I rent an apartment through the Haslams Estate Agent " Michele ......”

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Oct 16,2012
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Michele
By: 'Ben'
Oct 16,2012
0 people found
this helpful
I rent an apartment through the Haslams Estate Agent " Michele Woodford", I would like to say that her services were so excellent. We were happy with the deal and I strongly recommend Haslams Estate Agent for any service. The only thing I would like to ...
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“This is the worst estate agent i have dealt with ......”

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Sep 27,2012
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Tina
By: 'Krish'
Sep 27,2012
1 people found
this helpful
This is the worst estate agent i have dealt with as well as being the most expensive one. I have several charges and even to get a reference, i needed to pay them. On top of that they gave a bad reference when i was ...
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By: Haslams Lettings Department
Nov 21, 2012
View all comments (1)
We're disappointed to hear this feedback and would welcome the opportunity to discuss this in detail with you. Our ARLA qualified staff have dealt with this case and as we do in all matters relating to our lettings processes we follow the guidelines and best practice set out by the governing body. ...

“Both named representatives were very helpful, approachable and professional on ......”

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Sep 12,2012
Minithumbup
By: 'Brian'
Sep 12,2012
0 people found
this helpful
Both named representatives were very helpful, approachable and professional on all my dealings with them....
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“It was excellent experience, you gave me all support I ......”

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Jul 27,2012
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Michele
By: 'Yahya'
Jul 27,2012
0 people found
this helpful
It was excellent experience, you gave me all support I need during my stay. Thanks a lot....
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“michele was very friendly and helpfull.the apartment was superb ......”

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Jul 09,2012
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Michele
By: 'adel'
Jul 09,2012
0 people found
this helpful
michele was very friendly and helpfull. the apartment was superb and spacefull. i have already told all my friends about this property and how nice it is. so far three of them rented it and loved it thanks michele...
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“Website to rent property was exellent. Happy with tenent...”

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Jul 09,2012
Minithumbup
By: 'Nigel'
Jul 09,2012
0 people found
this helpful
Website to rent property was exellent. Happy with tenent...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure for Haslams Estate Agents Customers

1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter
at the time it is made.

2. We will agree to deal with any representative you might like to appoint on your behalf

3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The
written record will then be passed to the individual's line manager

4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly
involved in the matter. That manager then will promptly investigate the matter and provide a formal written
outcome within 15 working days.

5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days. 
That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within
6 months of that letter being sent.

Contact details:
For consumers wishing to make a complaint to either ARLA or the NAEA- they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)

Property Ombudsman
The Property Ombudsman Scheme
Milford House
43 -55 Milford Street
Salisbury
Wiltshire
SP12BP
t 01722 333306
f 01722 332296
e [email protected]
www.tpos.co.uk

Haslams Estate Agents Limited
Registered in England
No. 2957717
Registered Office
155 Friar Street Reading RG11HE

Last updated at 12:32 PM 15/07/2020 by Sophie Shearn

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