79% lettings valuation accuracy
88% lettings fee satisfaction
Giving London landlords the ONLY alternative to using either agents or self-managing. #norenewalfees #hasslefree #savings #happytenants #happylandlords
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Giving London landlords the ONLY alternative to using either agents or self-managing. #norenewalfees #hasslefree #savings #happytenants #happylandlords
Latest Reviews
View all Reviews 62
20th Sep 2019
reviewed by 'Sam'
7th Sep 2018
reviewed by 'RJFG'
22nd Aug 2018
reviewed by 'David'
27th Jun 2018
reviewed by 'Debs'
19th Jun 2018
reviewed by 'Old'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 79% | 88% | £850 | £2,652 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 32 | 8 | 15 | 3 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
- da
- Within the M25
- sw
- nw
- tw
- n
- ub
- e
- wd
- rm
- kt
- ig
- sm
- ha
- cr
- wc
- br
- ec
- cm
- se
Address
781 Finchley Road
London
Greater London
NW11 8DN
02033849923
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Feb 15,2017
Feb 15,2017
2
people found
this helpful
this helpful
Our experience with Dione was excellent. She responded to our emails promptly and always returned phone calls. We highly recommend The Happy Tenant Company. They are wonderful....
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Feb 02,2017
Feb 02,2017
2
people found
this helpful
this helpful
I am very impressed with the way Dione Campbell manages my property. I had 2 issues in my flat since I moved in, and she was always there by email / phone to help us and to sort out the problems, causing minimal stress to myself - ...
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Comment on agent fees
all good
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Feb 15, 2017
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(1)
Hi Ruben, thank you very much for your review. We are extremely glad to hear that you are enjoying your Happy Tenant experience. Long may it continue! ...
Dec 08,2016
Dec 08,2016
4
people found
this helpful
this helpful
Jo Millar was the person that answered my first call. I was very tentative and unsure. She was welcoming and understanding. Her friendliness put me immediately at ease and I felt I could trust her.
In a warm and professional way she set me up ...
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Nov 21,2016
Nov 21,2016
3
people found
this helpful
this helpful
As a tenant, I had to deal with them for 3 years. I wish I read something like the experience I had with them
The happy tenant summarizes everything that is wrong with estate agents in London:
- impossible to join,
- takes ages to repair ...
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Nov 23, 2016
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(1)
Dear Tenant, Firstly, please accept our apologies. It is our goal to provide the best possible level of service to our tenants, and in this instance that service has fallen below our and your expectations. We hope that we are able to reach an acceptable understanding with your current query and hopefully restore some faith in your relationship with Happy Tenant on your departure. ...
Nov 11,2016
Nov 11,2016
2
people found
this helpful
this helpful
Eliza is always frendly, warm and helpful. Since moving into our flat last March we have experienced several issues, but Eliza always provides a service that goes above and beyond to sort the problem! It's always a pleasure talking to her....
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Comment on agent fees
I'm a Tenant so don't pay agent fees
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Nov 11, 2016
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(1)
Dear Kristy, thank you so much for your warm words! It is always a pleasure talking to you and our Landlords are very lucky to have you as their tenant! ...
Jul 20,2016
Jul 20,2016
2
people found
this helpful
this helpful
Eliza has been fantastic. We had a number of maintenance items that needed to be completed. They were all dealt with very quickly and professionally. Its a real breath of fresh air to deal with such a responsive agency. I would happily recommend them to ...
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Jul 20, 2016
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(1)
Dear Ciaran and Judith, thank you so much for your comment! We are very happy that our tenants feel well looked after! And it has been a pleasure! ...
Jun 16,2016
Jun 16,2016
2
people found
this helpful
this helpful
I have been using Happy Tenant for over a year and I have only positive experiences. They have been great at managing my property. In particular, Ciara has been an excellent property manager. She very efficient, knows how to get things done and always keeps ...
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Jun 07,2016
Jun 07,2016
2
people found
this helpful
this helpful
Eliza and Dana got the job done well on what was a difficult and complicated tenant dispute. So thanks a lot....
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Jun 14, 2016
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(2)
Dear Mr Croydon, thank you so much for your comment! We are happy that we could help and earn your appreciation. We aim to ensure our Landlords peace of mind property management. Many thanks! ...
May 19,2016
May 19,2016
2
people found
this helpful
this helpful
The Happy Tenant Company has been my management agent for two years. Tenant turnover has been very well managed. Issues that arise with the property have been swiftly dealt with as well. The Happy Tenant Company has earned my trust....
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Comment on agent fees
Reasonable pricing
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May 19, 2016
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(1)
Dear Liang, thank you for the good feedback. We are very proud to know we succeeded in achieving your trust in management of your asset - it has been a great pleasure! Many thanks, Eliza. ...
Mar 29,2016
Mar 29,2016
2
people found
this helpful
this helpful
Happy Tenant are the worst excuse for landlords I have ever experienced.
After an attempted break in they've requested we leave our house unsecured for over seven days until they get someone out to fix locks, even though I warned them I was fearful of ...
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Mar 30, 2016
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(1)
Hi Dresden,
Thank you for your review, I apologise for any inconvenience caused, and I completely appreciate your frustration. We have been in contact with you and responsive to the issues reported over the holiday period while the offices where closed, however you where contacted directly by HTC, to avoid any further correspondence with our 24 hour helpline. As advised we are investigating the complaints made regarding our 3rd party contractors and will be putting procedures in place so there ...
Mar 25,2016
Mar 25,2016
4
people found
this helpful
this helpful
Poor communication, shocking financial management, high staff turnover and zero accountability. This may be a cost effective way to manage properties, but it does require a lot of effort to stay on top of them. I would only use them for the most basic and ...
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Mar 29, 2016
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(1)
Hi 'London Landlord', thank you for your review and bringing this to our attention. We would like to offer our assistance to your concerns and look forward to getting more details about what we could have done better in your situation. Your feedback is valued and will help us improve our service. Please contact us to discuss 020 3384 9923. ...
Mar 21,2016
Mar 21,2016
2
people found
this helpful
this helpful
Dione is a very helpful and very positive persion. She tries to solve all issues as soon as possible. She's proactive and easy communicator....
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Comment on agent fees
Fees are acceptable
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Mar 22, 2016
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(1)
Hi Jurate. Thank you very much for your lovely review. I am pleased you are happy with the service I am providing to you. Thank you for taking the time to complete our review. ...
Mar 19,2016
Mar 19,2016
2
people found
this helpful
this helpful
Ciara is very helpful and friendly and replies to emails promptly and ensures any job is resolved and carried through.
As a landlord I have had a bad experience with a managing agent in the past and The Happy Tenant company are a breath of ...
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What agent could do to change your mind?
GoodAttached Filesnbsp;
Comment on agent fees
Good
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Mar 18,2016
Mar 18,2016
2
people found
this helpful
this helpful
She's eager to help out customers & response is made very quickly. I'm pretty much satisfied with her assistance :)...
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Mar 18, 2016
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(1)
Thank you very much for your review TS Kang. Happy Tenant strives to respond to all tenants enquiries within 24 hours and sooner whenever possible. ...
Mar 11,2016
Mar 11,2016
2
people found
this helpful
this helpful
Happy Tenant have been managing my properties for 2 years. Previously I was using an agent to let and manage my properties but I found them very expensive and difficult to get in touch with in comparison with the Happy Tenant Company. I find their service ...
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Comment on agent fees
Good
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Yes
Mar 11,2016
Mar 11,2016
2
people found
this helpful
this helpful
I found this agency to be helpful and responsive. So far I have always gotten help within the same day as I requested it....
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Mar 18, 2016
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(1)
Hi Tomas, Thank you for your positive review we at Happy Tenant endeavour to ensure out clients interest are looked after pro actively. Thanks Dana Maxwell ...
Mar 10,2016
Mar 10,2016
2
people found
this helpful
this helpful
Very helpful and friendly and efficient, thank you so much! I am new to this and you make it easy...
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Comment on agent fees
Very reasonable
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Yes
Mar 09,2016
Mar 09,2016
2
people found
this helpful
this helpful
Eliza is a great agent, always prompt with a reply to any queries. Not a bad thing to say about her....
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Mar 09, 2016
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(1)
Thank you so much Bradley! It is always a pleasure! I sincerely wish that you find your new home comfortable and enjoyable :) ...
Mar 04,2016
Mar 04,2016
3
people found
this helpful
this helpful
We have found Eliza to be so delightful and an absolutely EXEMPLARY property manager.
A verb NOT usually used in the tenancy management arena !!!
The CBM team
Neil , Stuart , Andy and Mouna...
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Comment on agent fees
very fair !!
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Mar 04, 2016
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(2)
Dear Mouna, thank you so much for the flattering review. I am delighted and it always a pleasure dealing with the CBM's striking portfolio! I look forward to our further cooperation! ...
Mar 01,2016
Mar 01,2016
1
people found
this helpful
this helpful
I found Dana to be very helpful and responsive. When I had queries or if there were any issues with the property she worked quickly to get things sorted....
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Mar 04, 2016
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(1)
Thank you DMaddock for your time and review, HTC is happy to help any time you need us. HTC Team ...
Feb 27,2016
Feb 27,2016
1
people found
this helpful
this helpful
Dione has been a great help to me over the last 2 months resolving multiple issues and difficulties with the maintenance and rental of our flat. She has invariably listened patiently to my concerns and been polite and helpful. Dione has always responded quickly and has ...
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Feb 29, 2016
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(1)
Thank you very much for your feedback Mr Studley. I am happy to assist and will as much as possible whenever possible. ...
Feb 23,2016
Feb 23,2016
0
people found
this helpful
this helpful
The Happy Tenant Company (THTC) is a duly organised firm. They consist of different departments from tenancy administration to maintenance, from move-in team to move-out team and so on. It is therefore evident that they could effectively assist tenants in any stage of the tenancy.
...
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Comment on agent fees
Good
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Feb 23, 2016
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(1)
Dear Raffaele, Thank you for your review and time, and we are very pleased that you was a 'Happy Tenant', Kind regards HTC Team ...
Feb 22,2016
Feb 22,2016
0
people found
this helpful
this helpful
We have used several agents to manage our properties before using Happy Tenant, and since Ciara started to manage our properties we have seen a significant difference between Happy Tenant and other letting agents. Ciara is efficient and has excellent communication skills. She does not ...
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Comment on agent fees
Excellent to have fixed, transparent fees.
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Feb 20,2016
Feb 20,2016
0
people found
this helpful
this helpful
Happy Tenant have some excellent people. Specifically Dana Maxwell and Eliza Banasiak are absolutely superb, going above and beyond what could be expected.
Some of the systems they have to work with can let them down - we've had missing bills and missed repairs - ...
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Feb 21, 2016
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(1)
Dear GMc, Thank you for your review and the time you took to do this, at HTC we ensure we communicate well and go the way the extra mile to satisfy our customers, HTC is working on perfecting our systems with all feedback we recieve, again we appreciate your patience. Kind regards, HTC Team ...
Feb 19,2016
Feb 19,2016
0
people found
this helpful
this helpful
High quality, consistent and friendly service. Takes the hassle of running my properties away from me, as promised by HTC!...
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Comment on agent fees
Good
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Yes
Feb 19, 2016
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(1)
Dear JK,
Thank you for your lovely review :) It's very kind of you to take the time to post it.
HTC is happy that you are happy with with our services, and we will work to ensure that we continue giving you a good consistent service.
Kind regards,
Dana Maxwell
HTC ...
Feb 19,2016
Feb 19,2016
1
people found
this helpful
this helpful
Ciara is a breath of fresh air to the London property management industry. She is capable of juggling multiple tasks, decision-making, proactive in her approach and at ease balancing the demands of both tenants and landlords. Ciara is well organised and her customer-service skills are ...
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Oct 15,2015
Oct 15,2015
4
people found
this helpful
this helpful
I have 2 properties managed through THTC. While I was happy for the first year since the beginning of 2015 it has been an absolute nightmare. The fail to contact or manage tenants who are in arrears, never respond to emails and have caused thousands of pounds ...
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Oct 07,2015
Oct 07,2015
5
people found
this helpful
this helpful
It's impossible for me to detail just how bad their service has been from day one. Sheer incompetence from the beginning and I'm sure one day we'll laugh about it.
I couldn't select the staff member we've dealt with in the drop down field because ...
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Aug 28,2015
Aug 28,2015
6
people found
this helpful
this helpful
A comedy of errors from day one! I was overcharged the letting fee, which I discovered and had to request my money back; I needed an electrical certificate and their head of maintenance instructed electricians to do a full survey - they tried to charge ...
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Aug 05,2015
Aug 05,2015
4
people found
this helpful
this helpful
Absolutely shocking customer service. Our landlady was lovely and so easy to deal with, but the one time we needed to go through the agency to get our refund from moving out before the end of the tenancy (everything was agreed amicably with the landlady) ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:05 PM 01/11/2017 by allAgents
