Happy Lets
3.8/5, 80 reviews
70% recommended
100% lettings valuation accuracy
76% lettings fee satisfaction
We are committed to providing a high standard of service and management to our landlords, tenants and properties alike. This is the simple, but fundamental key to a successful let from beginning to end and is what we incorporate into our daily management service. Our mission is to create happy ... show more We are committed to providing a high standard of service and management to our landlords, tenants and properties alike. This is the simple, but fundamental key to a successful let from beginning to end and is what we incorporate into our daily management service. Our mission is to create happy landlords, happy tenants and happy homes, and this philosophy is in the heart of every member of our team.
1-2-Let | Free instant Valuation

Latest Reviews

 View all Reviews 80
16th Feb 2022
reviewed by 'Nicola'
“The most incompetent, disorganised letting agent I've ever had to deal with. So many problems with Happy Lets but mostly ......”
9th Sep 2021
reviewed by 'Heather'
“Don't clean between tenancy. Don't do repairs. Will leave you all winter with no heating. Charge you for furniture that ......”
2nd Mar 2021
reviewed by 'Jake'
“Iain was helpful the whole way through our application process! Got information over to us quickly and made sure we ......”
31st Jan 2021
reviewed by 'Jane'
“I have found Happy Lets efficient and reliable and I put a lot of trust in them to deal with ......”
14th Jan 2021
reviewed by 'Stefanie'
“Iain is always very prompt with his reply's and when we ever need any support has always been very professional ......”
7th Jan 2021
reviewed by 'Beth T'
“Professional and Efficient Moving home was seamless thanks to the staff at Happy Lets. Friendly and helpful staff, during a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 76% £267 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 2 45 19 0 0 0 0 1 3
Opening Hours
  • Monday: 08:30 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 08:30 - 17:00
  • Thursday: 09:00 - 17:30
  • Friday: 08:30 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Lettings TPOS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Happy Lets Branches (view all 2)
Glasgow, G3
Hamilton, ML3

“We were delighted with the efficient and professional service from ......”

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Aug 07,2014
Minithumbup
By: 'Helen'
Aug 07,2014
1 people found
this helpful
We were delighted with the efficient and professional service from Happy Lets. From our first consultation when we received advice regarding the renovations required to update the property and advice for first time landlords through to the quick and efficient completion of the advertising, showing ...
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By: Preet
Aug 12, 2014
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Hi Helen, Thank you for taking the time to leave a review, it's always great to here positive feedback from our clients! We are confident that we can continue to provide a friendly, efficient and professional service going forward. ...

“Friendly staff who were always quick to help with any ......”

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Aug 07,2014
Minithumbup
By: 'Fm'
Aug 07,2014
1 people found
this helpful
Friendly staff who were always quick to help with any queries. Repairs carried out in a timely Manner with the only hold up occurring with the actual landlord responding, not happy lets. Would definitely use again...
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By: Preet
Aug 12, 2014
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Hi Fraser, Thanks for your review, you know where we are if you require our services to help you 'find your happy place' once again! ...

“I am satisfied with the experience I had with Happy ......”

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Aug 05,2014
Minithumbup
By: 'Stefani'
Aug 05,2014
1 people found
this helpful
I am satisfied with the experience I had with Happy Lets this year as a tenant. It was wonderful working with them, they were awlays frinedly and willing to help, responded quickly to our requests. The only thing that can be improved is the time ...
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By: Preet
Aug 12, 2014
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Many thanks for your review. We're glad to hear that you had a wonderful experience with us and enjoyed your tenancy. We take your comment on board with regards to repairs; without looking into your exact situation, there are various factors which can affect time taken to carry out repairs e.g. getting authorisation from the landlords, arranging access with tenants who like to be present in the property, using landlord's preferred contractors etc... We do have systems in place to ensure a ...

“I've been with Happy Lets for over two years and ......”

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Aug 01,2014
Minithumbup
By: 'Ross'
Aug 01,2014
1 people found
this helpful
I've been with Happy Lets for over two years and my dealings with them have been positive overall. The only major issue with the flat during this time was a flooded bathroom caused by a leaking cistern. Happy Lets managed to get an emergency plumber ...
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“Similar experience to JLS regarding deposit. Flat was thoroughly cleaned ......”

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Aug 01,2014
Minithumbdown
By: 'AngryTennant'
Aug 01,2014
5 people found
this helpful
Similar experience to JLS regarding deposit. Flat was thoroughly cleaned before moving out and we have photographic evidence to back this up. We left it in a cleaner state than when we moved in. Happy Let inspector on moving out day said the flat was ...
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By: Preet
Aug 13, 2014
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We are extremely disappointed to read of your experience with our company. Having thoroughly checked our system and files we cannot find any case similar to the one you have detailed and therefore cannot comment on the validity of you review or fairly respond to your views, which we find frustrating. As there is no name to the review we have no way of ascertaining your identity or to which tenancy this relates therefore we would be grateful if you could contact our office to give us the oppo ...

“The procedure and requirements of renting a house were all ......”

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Jul 30,2014
Minithumbup
By: 'Kolo'
Jul 30,2014
2 people found
this helpful
The procedure and requirements of renting a house were all explained very well for me as an international student. I produced all the documents they needed and moved in on the dated they promised. It is worth mentioning that that they respond promptly to emails ...
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Comment on agent fees
I think it's fare to expect international students to pay 3 months in advance as it is very costy to pay deposit and 3 months rent all at once when moving in.
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By: Preet
Aug 12, 2014
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To clarify, Happy Lets do not charge any agent fees to tenants. Not one penny is charged over and above the rental for the property and the security deposit which is refundable at the end of the tenancy in line with the tenancy agreement, There are no 'expectations' or set policies with regards to paying in advance and this is not demanded of anyone. The only requirement to protect our landlord clients and their insurance policies is that all students have UK based guarantors, if this canno ...

“I used Happy Lets while I was living in Glasgow ......”

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Jul 22,2014
Minithumbup
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Bobby
By: 'CW'
Jul 22,2014
2 people found
this helpful
I used Happy Lets while I was living in Glasgow and attending university. They were quick, attentive and helpful. It is quite common to come across letting agents that are quite unreceptive towards students and can sometimes be quite lacklustre towards tenants in general but ...
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“Rented a property from Happy Lets for two years and ......”

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Jul 16,2014
Minithumbup
By: 'Aidan'
Jul 16,2014
1 people found
this helpful
Rented a property from Happy Lets for two years and didn't have a single problem throughout that time. They kept me informed about any visits needed to the flat and worked around my work schedule without difficulty. Moving in/out both made very simple and ...
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By: Preet Sandhu
Jul 16, 2014
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Hi Aidan, Thank you for taking the time to leave a review. We're glad you were a happy tenant and look forward to helping you find your 'happy place' once again if you ever require our services in the future. ...

“I have been very happy with the service that happy ......”

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Jun 24,2014
Minithumbup
By: 'Nadia'
Jun 24,2014
3 people found
this helpful
I have been very happy with the service that happy let's have provided over the last year. They have always been very friendly and helpfull and any enquiries we had were dealt with promptly....
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“As a first time landlord we have been very happy ......”

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Jun 13,2014
Minithumbup
By: 'DMac'
Jun 13,2014
2 people found
this helpful
As a first time landlord we have been very happy with the advice and service from Happy Lets. From the outset we were given good advice on how to prepare the flat for letting. The fees and charges were fully explained with no hidden extras. ...
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“Have checked the flat and everything is fine so I ......”

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Jun 07,2014
Minithumbup
By: 'Tommy'
Jun 07,2014
2 people found
this helpful
Have checked the flat and everything is fine so I am happy for you to release the deposit Many thanks for your excellent service over the last 3 years I have been more than happy with you and your staff, especially recently when dealing with Pamela. ...
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“Got in touch with Happy Lets to secure a room ......”

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Jun 04,2014
Minithumbup
By: 'Daniel'
Jun 04,2014
2 people found
this helpful
Got in touch with Happy Lets to secure a room that became available in a flat they let. From the outset I was greeted with very pleasant and polite staff who were very help-full. Pamela in particular gave me lots of helpful advice when I ...
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“The service I received through Happy Lets was impeccable. My ......”

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May 21,2014
Minithumbup
By: 'OwenB'
May 21,2014
2 people found
this helpful
The service I received through Happy Lets was impeccable. My flat mate and I were under time pressure to find and move into a flat. After organising a viewing for the flat we enquired about taking it off the market. The staff were very accommodating ...
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“Happy lets are a shady little company who will do ......”

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May 16,2014
Minithumbdown
By: 'JLS'
May 16,2014
6 people found
this helpful
Happy lets are a shady little company who will do anything they can to keep your deposit. I was warned about this before I rented my property and wish I had listened. When I moved into the property it was filthy yet when I moved ...
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What agent could do to change your mind?
Become more professional
Attached Filesnbsp;
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By: JLS
May 28, 2014
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Yes I am well aware of the process thank you. Regardless of how long you have been trading, charging for cleaning that is not required is shady practice in my opinion. I am not the only person to have spent hours cleaning a property only to have happy lets send round one of their own agents to advise that there is 'dirt and grime' that apparently warrant a very expensive cleaning contractor coming out to conduct a professional clean. I didn't write this review to go through all of this with h ...

“I have been a tenant for almost 2 years and never ......”

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Apr 29,2014
Minithumbup
By: 'Catherine'
Apr 29,2014
2 people found
this helpful
I have been a tenant for almost 2 years and never experienced any problems. Excellent service, I would gladly recommend in the future. Very flexible and quick when signing/ arranging paperwork. No hidden fees and always on hand when required....
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“As a tenant I have found happy lets to be ......”

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Apr 24,2014
Minithumbup
By: 'rireland'
Apr 24,2014
2 people found
this helpful
As a tenant I have found happy lets to be very efficient and good at dealing with any queries I have had. They responded quickly when we had a water leak in our bathroom and have been very friendly whenever we needed to get in ...
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“We found happy lets through the S1 homes online house ......”

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Apr 10,2014
Minithumbup
By: 'Steve&Em'
Apr 10,2014
3 people found
this helpful
We found happy lets through the S1 homes online house finder, From start to finish we have had the most professional and efficient service, we have only been with them a year and the only reason for the move is down to us needing to ...
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“I was a landlord with this company and found myself ......”

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Feb 26,2014
Minithumbdown
By: 'Jimmy'
Feb 26,2014
4 people found
this helpful
I was a landlord with this company and found myself having to deal directly with the tenants as they were not responsive and the tenants and I were both frustrated. To top if off at the end of the tenancy they still want to charge ...
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What agent could do to change your mind?
Actually manage the property.
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“I have rented from a few different tenancy agencies over ......”

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May 05,2013
Minithumbdown
By: 'gill71'
May 05,2013
15 people found
this helpful
I have rented from a few different tenancy agencies over the last several years and Happy Lets is the only one that I had problems with. I do not wish to put information on here that could identify myself but I will say that the ...
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“staff are not trained properly, they hire from their own ......”

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Feb 22,2013
Minithumbdown
By: 'Alex'
Feb 22,2013
10 people found
this helpful
staff are not trained properly, they hire from their own website !! no proper recruitment, apparently no staff training, i spoke to manager at Glasgow office and she is worse than her stafff !!! they even asked forced me to pay 6 month upfront they then blamed me ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We apologise if you have had an experience that has caused you a need to complain.
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email [email protected] for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Last updated at 3:22 PM 01/12/2017 by Kira Keaney

Awards won by Happy Lets

Regional Awards won by Happy Lets

Individual Branch Awards

Glasgow, G3



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