100% lettings valuation accuracy
76% lettings fee satisfaction
We are committed to providing a high standard of service and management to our landlords, tenants and properties alike. This is the simple, but fundamental key to a successful let from beginning to end and is what we incorporate into our daily management service. Our mission is to create happy ...
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We are committed to providing a high standard of service and management to our landlords, tenants and properties alike. This is the simple, but fundamental key to a successful let from beginning to end and is what we incorporate into our daily management service. Our mission is to create happy landlords, happy tenants and happy homes, and this philosophy is in the heart of every member of our team.
Latest Reviews
View all Reviews 80
16th Feb 2022
reviewed by 'Nicola'
9th Sep 2021
reviewed by 'Heather'
2nd Mar 2021
reviewed by 'Jake'
31st Jan 2021
reviewed by 'Jane'
14th Jan 2021
reviewed by 'Stefanie'
7th Jan 2021
reviewed by 'Beth T'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 76% | £267 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 2 | 45 | 19 | 0 | 0 | 0 | 0 | 1 | 3 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
Nov 19,2018
Nov 19,2018
0
people found
this helpful
this helpful
We have been with Happy Lets as a landlord for over 10 years now so that is a testimonial in itself.
Everything handled professionally and has been great to see the business grow and develop.
They regularly take feedback on board - for example, we were ...
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Comment on agent fees
Very proportionate - it costs a lot when a tenant changes but that is the same everywhere and to be expected. The vetting process is thorough which is very important.
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Oct 26,2018
Oct 26,2018
0
people found
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I found out I had passed the checks for a property the day before I was going on holiday. I told Amanda what my situation was and she quickly processed the paperwork so I could sign it that day. My experience so far with Happy ...
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Oct 29, 2018
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(1)
Hi there,
Many thanks for your kind comments which have been passed along to Amanda.
Amanda shall continue to be your dedicated property manager throughout your tenancy and we have no doubt that your positive experience shall continue!
Thanks again and hope you have a fab holiday! ...
Oct 19,2018
Oct 19,2018
0
people found
this helpful
this helpful
I am actually gutted I am no longer with Happy Lets. Rented the flat managed by them for the last 3 years and I had no hassle at all. They were very responsive and friendly, always great communication with plenty of notice when it came to ...
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Oct 23, 2018
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Hi Anna,
Thanks so much for your kind comments; you have been a tenant with us for so long now, certainly is sad that this is no longer the case.
You know where we are though should you ever require our assistance.
All the very best to you! :) ...
“£240 to clean an ALREADY CLEAN flat - Dreadful experience with Happy Lets - do NOT rent from them...”
Oct 16,2018
Oct 16,2018
3
people found
this helpful
this helpful
Our "happy lets" experience was anything but "happy". It was, and continues to be, awful.
Before we could sign the lease, we had to take out contents insurance from a Happylets preferred insurer. This was an extra monthly cost to us, on top of the £550/...
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Dec 08, 2018
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I am another very unhappy tenant and it is an absolute lie that Happy Lets has 'absolutely no requirement for you to take (insurance) from a preferred insurer'. Prior to signing the contract they tell you you have to buy tenants liability insurance as it is 'a requirement for your tenancy agreement'. More specifically, they have their partners from Let Alliance contact you saying:"We recently completed your references ahead of your move into your new home and they have asked us to contact you ab ...
Jun 02,2018
Jun 02,2018
0
people found
this helpful
this helpful
I have had my property rented out with Happylets over the 2 years. Having had many agents in the past I was happy to find a team who worked well together and were able to provide a professional service....
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Comment on agent fees
Agent fees were competitive
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Jun 06, 2018
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Hi Alasdair,
Thanks so much for your kind comments! You have been an absolute pleasure to deal with :) ...
May 11,2018
May 11,2018
5
people found
this helpful
this helpful
Happy Lets manage(d) a property next to ours. Important mail for us had gone astray at the end of January. We contacted Happy Lets on numerous occasions in February and March 2018, and were assured by Lesley that she had visited the property on a ...
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May 15, 2018
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Mr & Mrs Barclay, I am very sorry you feel that because you have been unsuccessful in claiming our landlord insurance from damage done to your property back in December and consequently you having fallen out with our landlord that you feel the need to take this out on Happy Lets even although during these times we were more than helpful to you when you are not our client..
You are saying in this that I didn't bother going up to the property to look for your mail, I can assure you I had gone ...
Mar 02,2018
Mar 02,2018
3
people found
this helpful
this helpful
£282 cleaning bill for an apartment that was clean to a high standard.
Happylets will also send you emails saying you previously agreed to things that you never agreed to.
Liars...
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Apr 25, 2018
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(1)
Although we are again sorry to hear this and truly believe that you have the complete wrong impression of Happy Lets, we do not want to insult you by repeating the same response to your other reviews on public forums.
The only thing we would like to repeat is to remind you that you have been sent our complaints procedure so that we can look into this via the appropriate method and come back to you accordingly.
Many thanks. ...
Feb 23,2018
Feb 23,2018
6
people found
this helpful
this helpful
As an existing customer of Happy Lets I had to forward my email twice in order to receive a response.
Very rude, careless and ignorant staff....
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Apr 25, 2018
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Hi Jennifer,
This is extremely disappointing to hear - particularly the comments regarding staff which we would like to look into further. However, we cannot seem to locate your details with the name and post code you have provided (in the Glasgow or Hamilton branch).
We would therefore be grateful if you could contact your branch as soon as possible and ask for the manager so that this can be looked into further.
Many thanks. ...
Feb 16,2018
Feb 16,2018
1
people found
this helpful
this helpful
My happylets experience has been poor to say the least.
Firstly, just days before moving in I was asked to take out contents insurance from a Happylets preferred insurer. This is on top of the £1000 deposit paid.
On the day of moving in they will ...
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Feb 19, 2018
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Hi Rob,
We are very sorry to hear that you have had a poor experience with Happy Lets and have looked into these comments; many of which are being mentioned for the first time.
With regards to the insurance, this is a very common request which benefits both the landlord & tenant and ensures everyone is as protected as possible. However, it is also a common request from tenants to forego this and if this is the case, we simply ask the landlord whether they are happy to proceed without this ...
Oct 26,2017
Oct 26,2017
2
people found
this helpful
this helpful
Very painful contacting staffs here, so ignorant and careless. First year, everything is fine but when we started second year dealing with them. Everything changed. They made a lot of important mistakes ( contrast details, etc) and unprofessional management....
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Dec 05, 2017
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Hi there,
We are of course disappointed to hear your comments and certainly is strange to hear that the first year went smoothly to then change the following year.
We appreciate you may want to remain anonymous but if you could send an email directly to the branch manager - [email protected] so that this can be looked into fully.
Many thanks. ...
Jan 30,2017
Jan 30,2017
6
people found
this helpful
this helpful
I'm am disappointed in happy let's Hamilton I saw a property which is still saying available on their website and emailed 3 times to arrange a viewing but no one got back to me! When I eventually got to speak to someone and told them the ...
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May 08, 2017
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I have just read your review and would really like to discuss this further with you. Is it possible for you to give me a call at the Hamilton Branch or email me on [email protected] so that I can look into this further. ...
Nov 23,2016
Nov 23,2016
2
people found
this helpful
this helpful
I have rented my property through Happy Lets for the last year after being repeatedly let down by my previous agency. I was hesitant to switch agencies as it just seemed like a headache but all it took was one email and Happy Lets took ...
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Comment on agent fees
Fees were very reasonable
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Feb 17,2015
Feb 17,2015
1
people found
this helpful
this helpful
I have rented through Happy Lets for 3 years now and my overall experience has been a good one. From moving in until now they have been quick to resolve any problems with the property and they are always prompt and efficient at communicating with me.
...
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Comment on agent fees
When I first viewed the property it was ‚£395 but I was quickly offered a reduced price when I expressed that felt it was too expensive. The rent has only increased once in the 3 times I've lived there and I have always considered it reasonable.
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Jan 29,2015
Jan 29,2015
1
people found
this helpful
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Have lived in a Happy Lets property for around 18 months and I am overall happy with the service provided. During my tenancy I have raised a couple of issues with Happy Lets/Happy Homes, all which have been fixed. All the staff I have spoken ...
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Nov 05,2014
Nov 05,2014
1
people found
this helpful
this helpful
Happy lets have been a good landlord - their staff are quick to respond to queries and always professional, yet friendly. Never had any negative experiences with them!...
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Oct 28,2014
Oct 28,2014
1
people found
this helpful
this helpful
Overall I had an good experience with Happy Let's. We received reasonably quick responses to any enquires through e-mails or calls. In general over the last 12 months we received a good service....
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Comment on agent fees
Good price for location of flat.
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Oct 23,2014
Oct 23,2014
3
people found
this helpful
this helpful
I was disappointed by the general lack of dilligence and always felt like I was bothering the agents with my petty problems like rats, mushrooms growing in my bedroom or being flooded. Overall the score is average as all the problems were eventually fixed and ...
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Comment on agent fees
Asking me to pay ‚£12.50 or fill this questionaire? Goes without saying
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Oct 16,2014
Oct 16,2014
1
people found
this helpful
this helpful
Pamela was really pleasant and eager to help at every stage of our moving in process. We were given a second viewing which was really helpful as well. We were lucky enough to live next to Happy Lets making communication easier as we could pop ...
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Oct 06,2014
Oct 06,2014
0
people found
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I would recommend HappyLets to every prospective tenant.
When I first moved into the property I found it clean and tidy and all the appliances were in working order. Throughout my tenancy some minor issues aros which were dealt with by HappyLets in a timely ...
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Sep 30,2014
Sep 30,2014
6
people found
this helpful
this helpful
Overall my dealings with Happy Lets left my angry and frustrated. We had a number of issues with our flat which despite repeatedly drawing their attention to were either not addressed or poorly addressed. These were namely damp, a cracked window and broken door handles, ...
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Oct 01, 2014
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I am sorry to hear that, overall, you are not happy with the service you received.
We absolutely do not want tenants to leave us feeling angry, frustrated and it is especially disappointing to hear that you would 'systematically avoid Happy Lets when looking for a flat'.
I hope that I can address the points raised and that this may go some way in having you consider using our services again; I would hate for you to miss out on your dream property on the basis that it is managed by our agency ...
Sep 26,2014
Sep 26,2014
1
people found
this helpful
this helpful
The whole process with the letting agent from the initial application for the property to the final days of the tenancy was handled smoothly. Any and all issues arising, such as repairs, where handled promptly and effectively. Problems caused by other tenants where also handled ...
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Sep 12,2014
Sep 12,2014
1
people found
this helpful
this helpful
Happy Lets are a great letting agents!
I never had a single issue with any maintenance that needed addressing. It was all sorted immediately.
The staff are friendly, kind and understanding of any questions you have before signing a lease.
The property I was in ...
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Sep 04,2014
Sep 04,2014
2
people found
this helpful
this helpful
The flat was in a good condition and we got exactly what was offered. We had a good experience as tenants of Happy Lets. There were always kind and quick responses to our needs (Specially from Pamela Edwardson). We had only one major problem with ...
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Comment on agent fees
everything was ok
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Sep 03,2014
Sep 03,2014
2
people found
this helpful
this helpful
Happy Lets is a great letting agency. They were the first agency i ever Let from and I have been surprised with their level of service which has been excellent. They've always responded promptly to requests for repairs etc and all staff i have dealt ...
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Sep 02,2014
Sep 02,2014
2
people found
this helpful
this helpful
I stayed at my property with Happy Lets for 12 months and was happy with the service. Had a boiler breakdown over the winter time and they suppied us with electric heaters until the problem was resolved in a few days time. Happy with the service ...
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Aug 28,2014
Aug 28,2014
2
people found
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this helpful
I have been a tenant of happy lets for almost a year now.
Myself and family have had regular contact regarding the letting and minor repairs required and I can honestly say their response has always been fast and positive.
I would absolutely recommend them ...
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Aug 27,2014
Aug 27,2014
2
people found
this helpful
this helpful
Been with Happy Lets for the past year and, from what I've experienced, the staff are all very helpful and friendly when you need them the most. I found that the repairs service was especially good, considering they used their own company contractors so each ...
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Aug 25,2014
Aug 25,2014
2
people found
this helpful
this helpful
I've been letting from Happy Lets for about 3 years now, and every time we had an interaction they have been professional, friendly and helpful.
Each year, the renting (or lease renewing) process went on very swiftly, and everything was explained thoroughly and to my understanding. ...
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Aug 14,2014
Aug 14,2014
2
people found
this helpful
this helpful
To begin with this agency was professional and lovely. However as my time with them progressed, their service and professionalism slipped.
I agree with JLS; for starters they will only give you a reference for a new agency IF you leave a positive review online. ...
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What agent could do to change your mind?
Be upfront about cleaning charges Be honest in check out inspections Give tenants a chance to sort any issues before detracting moneyAttached Filesnbsp;
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Aug 15, 2014
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Badger,
You are definitely entitled to your opinion and there is absolutely no need for an apology.
Upon reading the review, it was our view that not all statements made were 'opinion' but were stated as a fact, some of which were inaccurate and therefore we felt required to be addressed and clarified.
We sincerely apologise if you felt it was inappropriate.
We encourage all feedback, both positive and negative and thank you for taking the time to provide it. ...
Aug 14,2014
Aug 14,2014
1
people found
this helpful
this helpful
The agency is good but could do better in some regards. I think there check out procedure is pretty poor as the charges are disproportionate (£30 a wall for a couple of blue tac marks for example). They also charged us for professional cleaning despite the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We apologise if you have had an experience that has caused you a need to complain.
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email [email protected] for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Last updated at 3:22 PM 01/12/2017 by Kira Keaney
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email [email protected] for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Best Letting Agent in G3 
Best Letting Agent in G3 
