Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
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Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Great support and good communication...”

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Oct 26,2018
Minithumbup
By: 'Mark'
Oct 26,2018
0 people found
this helpful
Hannell's staff were really helpful throughout the process of selling my house. At the time of the sale I was no longer living in Derby, which could have been a complication and source of stress. Hannells did a great job, their suggested asking price was ...
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Comment on agent fees
The Fees were in line with other local estate agents with no hidden extras.
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Was this helpful? Yes

“Great job- well done team!...”

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Oct 26,2018
Minithumbup
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Heather James
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Leanna Holmes
By: 'Vijay'
Oct 26,2018
1 people found
this helpful
Always get a good and professional service from Heather, Hollie and Leanna. Keep up the good work. Great team - thanks a lot Vijay...
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Comment on agent fees
Good
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Was this helpful? Yes

“Quick and simple...”

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Oct 26,2018
Minithumbup
By: 'Sam'
Oct 26,2018
0 people found
this helpful
After buying my house I was able to pick up my keys quickly and easily. Afterwards when dealing with meter reading Gail was very helpful....
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Comment on agent fees
N/A
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Was this helpful? Yes

“Excellent customer support...”

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Oct 26,2018
Minithumbup
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Aaron Curd
By: 'Jo'
Oct 26,2018
1 people found
this helpful
We have found the whole process of selling our home very easy so far and this has been purely due to the support given to us by the staff at hannels. From Alex valuing our property, Rob taking photos and the staff in the office ...
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Comment on agent fees
I am happy with the agent fees.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Angie Taylor
Nov 15, 2018
View all comments (1)
Hi Jo So pleased the "Hannells moving experience" has made the process of selling your home stress free.. The whole team thank you for your kind words.. ...

“Fantastic service...”

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Oct 26,2018
Minithumbup
By: 'Mr'
Oct 26,2018
0 people found
this helpful
A fantastic/professional service from start to finish, always on the end of the phone and kept up to date on progression of the sale. From the valuation from Sam, Cally with regular calls for viewings and Michelle for the after care and chasing solicitors ...
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Comment on agent fees
Good
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Was this helpful? Yes

“Helpful & polite. Very efficient. Always good comms....”

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Oct 25,2018
Minithumbup
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Sarah Gascoigne
By: 'Emma'
Oct 25,2018
0 people found
this helpful
A good friendly team, particuarly Sarah Gasgoine, determination to find me a property. Daily emails & calls about potentional viewings untill I found the one I wanted....
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“5 star service...”

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Oct 25,2018
Minithumbup
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Eve Holmes
By: 'Richard'
Oct 25,2018
0 people found
this helpful
Absolutely impeccable service from Eve and the Hannels team. My house was originally listed with Haart for 6months, removed and relisted with Hannels at the same price and the property sold within 4 days. The standard of the marketing (photos, brochure & rightmove listing) was amazing a ...
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Comment on agent fees
Around market average
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Was this helpful? Yes

“Very helpful and prompt...”

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Oct 24,2018
Minithumbup
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Leanna Holmes
By: 'Victoria'
Oct 24,2018
1 people found
this helpful
Leanna made the whole process of renting my first house very easy. She was very approachable and friendly - highly recommended...
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“A credit to the company...”

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Oct 23,2018
Minithumbup
By: 'Fordie1368'
Oct 23,2018
1 people found
this helpful
Hollie's professional, friendly and bubbly personality makes her a pleasure to speak to. She is extremely hard-working and takes a pride in ensuring that her team provide the best possible level of service....
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Was this helpful? Yes
By: Hollie Clayton
Apr 04, 2019
View all comments (1)
Thank you for your review for me, I really do appreciate your kind words. Please let me know if there is anything else I can help you with. Thank you Hollie Clayton. ...

“Fantastic experience...”

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Oct 23,2018
Minithumbdown
By: 'Sanita'
Oct 23,2018
0 people found
this helpful
Zoe was amazing, so honest and willing to answer a million questions. She was very approachable, friendly and accommodating! Thank you for the viewings and for being supportive throughout the process. The whole team were amazing - David W, you are a star for sorting ...
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Was this helpful? Yes
By: Nicola Manning
Oct 25, 2018
View all comments (1)
Thank you so much for your review, it was a pleasure to read & we are so pleased we were able to make your moving experience a good one.Take care Nicola & all the team at Allestree ...

“The selling of our property was very complicated to say the least but with all the help from the Hannells team, we got there in the end!...”

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Oct 21,2018
Minithumbup
Staff profile picture
Leah Stares
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Sara Walker-Bradley
By: 'Lynda'
Oct 21,2018
0 people found
this helpful
Leah who dealt with all the many many viewings and communication up to an offer being accepted was professional, helpful and lovely to speak to. From thereonin, Sara in Sales Progression, again was very professional, a joy to talk to and answered all my daily ...
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Comment on agent fees
The fees were acceptable.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Oct 25, 2018
View all comments (1)
Thank you Lynda for taking the time to write a review. It is always our aim to keep all our clients updated on all developments and resolve any issues that may arise. Its been a pleasure to sell your property for you. Kind regards Nicola & the Allestree team ...

“Great team...”

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Oct 19,2018
Minithumbup
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Nicola Barnard
By: 'Angie'
Oct 19,2018
0 people found
this helpful
I added Hannells as a 2nd agent on my property after being messed around for months by another Derby agent, Pam instantly gave me high hopes for selling the property swiftly and for a good price. They marketed the property professionally and showed the house ...
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Comment on agent fees
Their fees are cheaper than any other agent I had previously vetted
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Was this helpful? Yes
By: Nicola Barnard
Oct 19, 2018
View all comments (1)
Angie, thank you so much for writing a review on your moving experience with Hannells, It is always a priority for us to get the best price for our clients in the best time frame and if anything untoward was to happen, we would be more than happy to assist you in the sale of your home. Take care & kind regards Nicola & all the team at Allestree ...

“Selling my home...”

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Oct 19,2018
Minithumbup
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Nicola Barnard
By: 'Allestree'
Oct 19,2018
0 people found
this helpful
From the start we received good service and whilst the valuation was the highest of the three agencies we approached the offer was in accordance with the valuation. we were contacted on a regular basis an kept in the loop....
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Comment on agent fees
MUCH higher than the other two agencies.
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Was this helpful? Yes
By: Nicola Barnard
Oct 19, 2018
View all comments (1)
Thank you very much for your review, its a pleasure to read we have been able to achieve the best price and within 2 weeks of the property being on the market, we shall of course keep you fully updated of all developments and assuring you our close attention at all times. Kind regards Nicola & the Allestree team ...

“A pleasure to deal with...”

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Oct 19,2018
Minithumbup
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Nicola Barnard
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Leah Stares
By: 'Mrs'
Oct 19,2018
0 people found
this helpful
I have been really pleased with the service I have received from all staff at the Allestree branch. They are all very helpful, friendly & a pleasure to deal with. They constantly keep me updated & I would highly recommend them...
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Comment on agent fees
Good
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Was this helpful? Yes

“5 star service...”

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Oct 19,2018
Minithumbup
By: 'Bowler'
Oct 19,2018
1 people found
this helpful
Hannells look after all of our properties,and I can't fault them in the slightest. They're consistently professional in their approach, both tenants and landlords are kept well informed of any developments, and any issues are sorted out promptly and without fuss....
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Comment on agent fees
Fees are very reasonable
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Was this helpful? Yes

“I was given objective advice about a complex issue....”

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Oct 19,2018
Minithumbup
By: 'Clare'
Oct 19,2018
0 people found
this helpful
I was in a difficult position with the potential sale of my house. Heidi explained the various scenarios and gave sound objective advice which was invaluable in my decision making....
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Was this helpful? Yes
By: Heidi Bainborough
Nov 28, 2018
View all comments (1)
Thank you for taking the time to send a review through. So pleased you found the advice helpful and I wish you lots of luck and happiness in the future! ...

“Excellent service from Hannells Littleover!...”

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Oct 18,2018
Minithumbup
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Emma Reeve
By: 'Sharon'
Oct 18,2018
0 people found
this helpful
Would highly recommend Hannells in Littleover for their customer understanding, and excellent service. I dealt with Pam initially before proceeding with the sale of our property - extremely personable and receptive to our requests and both Emma and Gemma and they were a credit to ...
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Comment on agent fees
In line with market rates- their service certainly sells Hannells of Luttleover estate agents
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Was this helpful? Yes
By: Angie Taylor
Oct 19, 2018
View all comments (1)
Thank you so much, Sharon. We are incredibly proud of our committed team of skilled negotiators. We work hard to present a friendly approach to vendors and buyers alike and are so pleased you feel we achieved that.. Thanks again!! ...

“sale of 9 Rutland Drive Mickleover...”

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Oct 18,2018
Minithumbup
By: 'Yvonne'
Oct 18,2018
0 people found
this helpful
I have been completely satisfied with the staff I have dealt with at Hannells. They have been helpful and courteous....
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Comment on agent fees
Happy with the agents fees
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Was this helpful? Yes

“Quick and efficient...”

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Oct 17,2018
Minithumbup
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Leanna Holmes
By: 'Jasmine'
Oct 17,2018
1 people found
this helpful
Really friendly and happy to help. They were very busy at times but did always get back to us as promised....
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“A Perfect Journey!...”

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Oct 17,2018
Minithumbup
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Amanda Aldenat
By: 'Diane'
Oct 17,2018
0 people found
this helpful
From the first meeting with Heidi to completion of sale with Amanda the service has been perfect. The communication has been faultless and I must congratulate Amanda on her hard work and patience during this rather timely transaction due to the number of people further ...
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Was this helpful? Yes
By: Heidi Bainborough
Nov 28, 2018
View all comments (1)
Thank you Diane for the kind words, we are so pleased everything worked out for you during this time and should you need us with your move, please do get in touch! ...

“Professional Service...”

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Oct 17,2018
Minithumbup
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Emma
By: 'T.B'
Oct 17,2018
0 people found
this helpful
Emma has always been polite and easy to speak to. She kept me informed throughout the whole selling process. I would recommend her highly to anyone thinking of selling a property. Thank you Emma....
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Comment on agent fees
The fees are acceptable to me.
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Was this helpful? Yes

“First Class treatment all the way...”

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Oct 16,2018
Minithumbup
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Leanna Holmes
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Eliza Tudgay
By: 'Andrea'
Oct 16,2018
1 people found
this helpful
Nothing was too much trouble for Leanna or Eliza. We also had help from Heather and Hollie. Messages were always passed on and all the team were very friendly and professional. Leanna kept us updated all the way and put up with some really stupid ...
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Comment on agent fees
Not sure what the agent fees were so can't comment. Do think the rent is a little high but I suppose you get what you pay for in a lovely area.
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“Bowleradams LLP...”

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Oct 16,2018
Minithumbup
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Heather James
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Eliza Tudgay
By: 'Stewart'
Oct 16,2018
1 people found
this helpful
Everyone at Hannells make the letting side of our business so easy. Heather constantly keeps me updated and Eliza seems to let every property first viewing! Then everything in the back office is sorted perfectly. Can't thank them enough, would recommend very highly....
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Comment on agent fees
Very competitive - Good
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“Very Professional...”

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Oct 16,2018
Minithumbup
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Heather James
By: 'Daniel'
Oct 16,2018
1 people found
this helpful
Explained everything very clearly and I'm very pleased with how quick the service was and the quality of the communication....
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Comment on agent fees
Acceptable
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Was this helpful? Yes

“Amazing 5* Service...”

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Oct 15,2018
Minithumbup
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Amy Boole
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Jo Riggott
By: 'Mr'
Oct 15,2018
0 people found
this helpful
This was the first time we have used Hannells and would have no hesitation in using them again in the furture. From our initial phone call with Michelle, valuation with Jo and post sale assistance from Amy the service was fantastic. Nothing was too much ...
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Comment on agent fees
The fees were very responable. We opted for the package including the solicitors costs and the service we recived from Flints was also great.
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“Leah and Sara looked after me through my house buying ......”

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Oct 15,2018
Minithumbup
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Leah Stares
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Sara Walker-Bradley
By: 'Janine'
Oct 15,2018
0 people found
this helpful
Leah and Sara looked after me through my house buying process....
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Comment on agent fees
None paid
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Was this helpful? Yes
By: Nicola Barnard
Oct 16, 2018
View all comments (1)
Thank you Janine being so kind to write a review of your Hannells moving experience. Kind Regards Nicola & The Allestree Team ...

“what am amazing service...”

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Oct 12,2018
Minithumbup
By: 'Dave'
Oct 12,2018
0 people found
this helpful
Thank you Hannells for your perseverance, understanding and flexibility in our house sale. I totally recommend your team...
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Comment on agent fees
Reasonable high st agency fees
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Was this helpful? Yes
By: Angie Taylor
Oct 15, 2018
View all comments (1)
Thank you David for the kind review.. No thanks needed for perseverance.. we strive to provide all our customers with a complete "moving experience" and were happy to be with you all the way.. ...

“selling/buying...”

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Oct 12,2018
Minithumbup
By: 'Mrs'
Oct 12,2018
0 people found
this helpful
Excellent service. I lost count of how many houses Richard showed me round until I finally came to see this one. I sold and bought through Hannells and would recommend to anyone as all the staff were very helpful, unfortunately I couldn't pick more than ...
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Comment on agent fees
About average
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“Buying a house....”

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Oct 12,2018
Minithumbup
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Amy Boole
By: 'Buyer101'
Oct 12,2018
0 people found
this helpful
The staff were helpful and kept me well informed as to what was happening. I received prompt replies to phone calls and emails....
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“Centre Star...”

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Oct 11,2018
Minithumbup
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Leanna Holmes
By: 'H'
Oct 11,2018
1 people found
this helpful
Leanna is extremely professional, friendly and helpful. Nothing is too much trouble. It is an absolute pleasure to speak to her....
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Was this helpful? Yes
By: Hollie Clayton
Oct 15, 2018
View all comments (1)
Thank you for your lovely words about Leanna. Please let us know if there is anything else we can help you with. Kind Regards Hollie Clayton. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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