96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
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Leanna
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Debbie
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Heather
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Aaron
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Aimee
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Lorna
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Amy
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Jo
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Alex
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Lauren
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Emma
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Amanda
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Michelle
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Eve
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Nicola
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Sara
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Olivia
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Sarah
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Sarah
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Olivia
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Rachel
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Gemma
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Tom
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Kerrie
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Kim
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Sharon
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Lilly
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Pam
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Nicola
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Louise
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Amy
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Michael
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Latest Reviews
View all Reviews 3250Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
9th Jan 2025
reviewed by 'Joanne Ellis'
8th Jan 2025
reviewed by 'Linu'
6th Jan 2025
reviewed by 'Sherrie Grant'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 96% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 213 | 9 | 330 | 20 | 1466 | 60 | 945 | 63 | 127 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
19
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
12
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Nov 28,2018
Nov 28,2018
0
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Hannells in Littleover sold my house where Purplebricks had failed miserably.
They managed to help me sell my property without ever visiting the office (from some 300 miles away), nothing was ever too much trouble (visiting the house to pass documents to solicitor or take meter ...
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Nov 28,2018
Nov 28,2018
0
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Amy has been fantastic throughout the whole process with helping getting things moving, despite te best efforts of the worlds most useless soiciyor trying to slow everything down.
I'd happily recommend Hannells to anyone.
Also thanks to Sarah and Richard for helping to get my ...
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Nov 27,2018
Nov 27,2018
0
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I've used Hannells to sell my property and the whole team we're really friendly and hardworking throughout the whole process. They had plenty of advice for things to do to help it sell and were always super good at providing prompt and constructive feedback. I'd ...
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Comment on agent fees
Fixed fees meant I knew exactly how to budget for the end of the sale.
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Nov 27, 2018
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Thankyou so much Steph for the kind review. The whole team really appreciate you taking the time to share your experience ...
Nov 27,2018
Nov 27,2018
0
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this helpful
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Heidi valued my property, she was honest and professional, and gave me friendly advice about renting it or selling it as I wasn't sure what to do. I felt relaxed and better informed about my decision. :)...
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Comment on agent fees
Good
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Nov 28, 2018
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Thank you so much for taking the time to send a review. We are very pleased that you were happy with the advice given and found it helpful. ...
Nov 27,2018
Nov 27,2018
0
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Heidi visited us to give a valuation. She provided plenty of support for that valuation and was confident that now was a good time to market our property. She was knowledgeable about the local area and market.
Tom visited to take photos and measurements of ...
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Comment on agent fees
They were open about the fees and explained to us our options to cancel at no cost to us if we withdrew our property from sale.
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Nov 28, 2018
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Thank for for taking the time to complete a review for us. We are so pleased we sold your property so quickly and we wish you lots of happiness in your new venture! ...
Nov 26,2018
Nov 26,2018
0
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I have nothing but praise for Nicola. Punctual, polite, professional & above all succeeded in selling my property within a few weeks of appointing her after failing for a year with other agents. Recommend her without hesitation...
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Comment on agent fees
A bit high. Should have taken the special offer deal earlier in the year. My mistake
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Nov 27, 2018
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Thank you for your comments Dave & taking the time to write us a review on your Hannells moving experience. We are glad our proactive approach to house selling has secured you a buyer in such a quick timescale. Assuring you our close attention at all times. Kind regarding Nicola & the Allestree Team ...
Nov 22,2018
Nov 22,2018
2
people found
this helpful
this helpful
Couldn't fault the service i received from not just Leanna or Donna, but from the whole Hannells team. From Heather showing me the property, (and helping me find the ideal house) to Leanna's ability to answer questions quickly and professionally, to Donna's time spent showing ...
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Nov 22,2018
Nov 22,2018
1
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this helpful
I felt my initial process was so quick .I made an offer on Monday and i received memorandum of sale next day. Gemma Loisy been so proactive and supportive. Thanks a lot Gemma for being so helpful....
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n/a
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Nov 22, 2018
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Thank you so much for this positive review, Gemma and the team at Littleover are very happy to know we helped you find your first home!! and what a beautiful home it is.... ...
Nov 21,2018
Nov 21,2018
1
people found
this helpful
this helpful
Thanks to all staff, especially Aaron , Gemma , Martin and Michael Smith , excellent service , very friendly and very effiecent. Aaron big thanks to you for your good support and regular updates all the time would highly recommend you all. Provided a stress free service....
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N/a
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Nov 19,2018
Nov 19,2018
0
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The team at Hannells Alvaston, in particular Natalie, Gail and Steve, were always on hand to answer any queries that the I had over the course of the conveyance period. I felt that each interaction with them was professional and courteous, even though at some ...
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Nov 19,2018
Nov 19,2018
0
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Thank you Hannells you have provided me with a fantastic service so far. Really impressed with how quick you got my house on the market and sold in less than a week!...
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Comment on agent fees
Very good value
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Nov 19,2018
Nov 19,2018
0
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Natalie was very professional and thorough with all aspects of my purchase and made things very straightforward. all of my calls were returned promptly and any questions answered.i feel that she is a great member of staff and an integral part of the Alvaston ...
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Comment on agent fees
not applicable to me as a purchaser
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Nov 19,2018
Nov 19,2018
1
people found
this helpful
this helpful
Me and my fianc© can confidently recommend Aaron Curd, who was extremely polite, professional, detailed and brilliant around in everything! We are extremely pleased with the service provided and will be recommending him and the Littleover Branch to friends and family....
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Comment on agent fees
Good!
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Nov 19,2018
Nov 19,2018
1
people found
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this helpful
We want to thank all involved for the way Hannells Lettings have made the experience of finding and putting a new tenant into our property very easy and stress free. Thanks for a very good job done!...
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Mar 26, 2019
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Thank you for your review Mr and Mrs Martin. We are so glad here at Letting we find you the perfect tenants. Kindest Regards Hollie and all the team at Hannells Lettings. ...
Nov 15,2018
Nov 15,2018
3
people found
this helpful
this helpful
I recently put in an offer for a house with Aaron and unfortunately we were unable to meet the asking price. After explaining the reason to Aaron and the love for the house and the owners themselves i needed someone to put across my situation ...
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Nov 15, 2018
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Donna, we are so proud of Aaron. he works hard to bridge the gap between our Vendors and Buyers. This is such a fundamental process and contributes to our success... We are so pleased you are now able to move forward.. ...
Nov 15,2018
Nov 15,2018
0
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I have found the experience so far to be very professional & efficient form the first meeting with Toby at the property through to the regular feedback received from Natalie re. visits arranged with potential buyers & subsequent offers....
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Comment on agent fees
Generally in line with other agencies.
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Nov 14,2018
Nov 14,2018
1
people found
this helpful
this helpful
Excellent service from Hannells. Holly has been a great help, always returns my a calls/emails and deals with any queries quickly and effectively, and always in a friendly manner....
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Nov 16, 2018
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Thank you for your kind words Donna. I am glad everything was dealt with quickly. Kind Regards Hollie from Hannells. ...
Nov 14,2018
Nov 14,2018
1
people found
this helpful
this helpful
We have previously been with other agencies and Hannell's is by far the best agency to deal with. It has been so easy and the staff have been so helpful and catered for all our needs....
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Comment on agent fees
Good
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Dec 20, 2018
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Thank you for your kind words for Jenna and Leanna, we really appreciate your feedback. Kind Regards Hollie and the team at Hannells Lettings. ...
Nov 14,2018
Nov 14,2018
0
people found
this helpful
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Thanks to all the staff at Hannells Chellaston for making our selling experience in difficult circumstances a problem and stress free few months. Particular thanks to Amands and Emma for keeping us well informed at everystep of the way and answering all our questions so ...
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Comment on agent fees
Excellent value for money considering all the viewings and property checks made at our request.
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Nov 28, 2018
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Thank you for taking the time to complete a review for us. We try our best to make your house sale as stress free as possible and it is nice to see Amanda and Emma kept you well informed with the progress. Good luck with everything. ...
Nov 13,2018
Nov 13,2018
0
people found
this helpful
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We were greeted by Tom at the property we were veiwing. Very friendly he made us feel at ease and comfortable looking around compared to other reps we've had. He's understanding, knowledge was thorough and he answered all our questions without having to refer to ...
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Nov 13,2018
Nov 13,2018
0
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Nicola has been excellent throughout our house sale process.
Organising showrounds and providing advice and clear instructions to both us and prospective buyers.
Ours was a beautiful house and Nicola sold it as if it were hers.
We've accepted an offer now and can't thank ...
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Comment on agent fees
Hannells select are a touch above some percentages out there, but you get what you pay for. Personal showrounds are the key
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Nov 14, 2018
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Thank you Richard for taking the time to write your review & your kind comments on your moving experience with Hannells, our aim is always to make the experience an amazing one for all our clients & showing people your beautiful home has been a pleasure. Kind regards Nicola & Allestree team ...
Nov 12,2018
Nov 12,2018
1
people found
this helpful
this helpful
Leanna was so helpful from the beginning. From finding the house and the application process. Lovely and very friendly.
Liz is the best inventory guide I've ever met. Very through and best attention to detail.
Many many thanks, Ru and Steve...
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N/A
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Nov 11,2018
Nov 11,2018
0
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People warned me that selling my house would be the most stressful thing I would ever do but due to Hannells this was definitely not the case. Amanda was amazing! She took care of everything. She made sure that I was updated every step of ...
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Comment on agent fees
Hannells earned every penny of the fees they charged!
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Nov 28, 2018
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Wow Sian what a wonderful review. Thank you for spending your time in completing this. We are so pleased we were able to help you and your family move on to your new venture! Amanda does such a great job in ensuring the process is as smooth as possible. We wish you and your family lots of happiness in your new home! ...
Nov 10,2018
Nov 10,2018
1
people found
this helpful
this helpful
Joshua and I would really like to thank Heather for helping us rent our dream home. She really pushed us forward to our now landlord and we have never been happier. She is very personable and professional. She is a credit to Hannel's....
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Comment on agent fees
Highest price we have seen, but all ran smoothly so no complaints.
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Nov 09,2018
Nov 09,2018
0
people found
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Great experience always very helpful and informative about the moving process. Whenever I called back they got back to me ASAP with my request. Let me visit property whilst sale was going through. All round great service. No complaints....
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Nov 09, 2018
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Thankyou so much for your kind review ...
Nov 09,2018
Nov 09,2018
0
people found
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Very helpful over the telephone and in branch. Happy to show us around a property numerous times and put us at ease with the procedure of buying and selling. Would recommend....
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Comment on agent fees
Not sure as have never used anyone else/ got a quote elsewhere
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Nov 28, 2018
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Thank you for your kind review, we are pleased to see that we have helped with the buying process for you and we wish you lots of luck in your search! ...
Nov 08,2018
Nov 08,2018
0
people found
this helpful
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Michelle was brilliant always returned calls & emails chased solicitors doggedly when they dragged their heels really great to have on your side.
Our property was sold within 3 days of being on right move because Hannells new their customers and matched our property accordingly....
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Comment on agent fees
Fees reasonable for work carried out in after sales care.
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Nov 08,2018
Nov 08,2018
0
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I have always used Hannells in Littleover when selling my home, and have always found the service to be of the highest quality. Along with the staff being extremely friendly and approachable, they are also very professional and have kept me updated at all times. ...
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Comment on agent fees
Good.
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Nov 22, 2018
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Alison, the whole team value your kind words as we work tirelessly to make sure we provide the complete "moving experience". So pleased to hear we positively affected the process of selling your home for you .. ...
Nov 07,2018
Nov 07,2018
0
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Fantastic service
I sold my house through Hannells & want to say how brilliant they were. Sam at the valuation, Wai doing my viewings & all the girls there just couldn't do enough to help sell my home. Wouldn't use any other estate agent!...
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Nov 05,2018
Nov 05,2018
0
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We have just completed on a purchase that was progressed by Natalie. Natalie kept us up to date throughout the whole process and nothing was a problem.
Excellent communication with always a super personality. A credit to Hannells and their team....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE21
Derby, DE73
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
Derby, DE22
Derby, DE23
Derby, DE24
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
-
2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
-
2023
Best Estate Agent in Derby
-
2022
Best Estate Agent in Midlands
-
2023
Best Letting Agent in Derby
