Hannells
4.9/5, 3176 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…

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Latest Reviews

 View all Reviews 3176
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
15th Nov 2024
reviewed by 'Beverley'
“Leanna was quick to respond and sorted out my new tenancy agreement quickly and professionally. Thank you Leanna....”
15th Nov 2024
reviewed by 'Wendy'
“Excellent service and very efficient. Gives complete peace of mind as a landlord....”
14th Nov 2024
reviewed by 'Katie'
“I am very pleased with the service hannells provided me, especially Mya Czapski-Hood. I was very stressed when starting the ......”
14th Nov 2024
reviewed by 'Justin'
“It was all very thorough in all aspects of letting my property....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
205 9 313 18 1441 60 929 63 123 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
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Olivia
By: 'Richard Nayler'
Feb 03,2023
5 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
Staff profile picture
Lorna
By: 'Mrs G'
May 15,2023
4 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Brilliant...”

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Oct 03,2018
Minithumbup
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Leanna Holmes
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Jenna Dolman
By: 'Lee'
Oct 03,2018
1 people found
this helpful
Fantastic service, very helpful with everything. Kept us up to date with everything the progress of the fees. Thank you...
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Comment on agent fees
Good value and fast
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Was this helpful? Yes
By: Hollie Clayton
Apr 06, 2019
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Thank you for your review Lee for Leanna and Jenna. I am so glad you had fantastic service. Kind Regards Hollie from Hannells Lettings. ...

“Excellent Service...”

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Oct 02,2018
Minithumbup
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Aimee Thornton
By: 'Josh'
Oct 02,2018
0 people found
this helpful
My experience so far with this Hannells branch has been excellent, the staff have always kept me up to date with the process of me purchasing my house. They have offered me advice in regards to the house purchase procedure so I haven't been caught ...
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“23 Society Place...”

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Sep 28,2018
Minithumbup
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Emma Reeve
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Aaron Curd
By: 'Taf'
Sep 28,2018
2 people found
this helpful
Great service. Easy to talk to and always communicative with regards to progress on selling the house. All phone calls were followed by phone calls which I found really useful as it helped me to plan my time around viewings!...
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Comment on agent fees
Aaron is very proactive communicated really well with me. He has pleasant telephone manner, listens well and finds solutions to any issues we have.
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By: Angie Taylor
Nov 15, 2018
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Thank you for the kind review.. We pride ourselves on constantly staying in touch with our Vendors to keep them fully updated on Market conditions and interest Hannells are able to present due to us having such a large database of buyers waiting.. ...

“Very helpful and efficient...”

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Sep 28,2018
Minithumbup
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Jo Riggott
By: 'Val'
Sep 28,2018
0 people found
this helpful
Jo Riggott is very helpful, friendly, understanding and efficient. She has been a pleasure to do business with. If we were to sell our own property we know who we would get in contact with....
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Comment on agent fees
Average
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“Polite professional service...”

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Sep 28,2018
Minithumbup
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Leanna Holmes
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Eliza Tudgay
By: 'Alex'
Sep 28,2018
1 people found
this helpful
Having been severely disappointed with another letting agency, we found Leanna and the whole Hannells team amazing from start to finish. They arranged viewings in the areas we wanted (unlike the other agency which sent us anything) and whenever we contacted the office the team ...
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Comment on agent fees
No issues
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Was this helpful? Yes
By: Hollie Clayton
Oct 01, 2018
View all comments (1)
Hi Mr and Mrs Garner, Thank you for leaving such a positive review. Here at Hannells we are thrilled you are happy with the service you have been provided. Good Luck in your new home! Kindest Regards Hollie and the team at Lettings. ...

“Sale of property...”

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Sep 26,2018
Minithumbup
By: 'Hannells'
Sep 26,2018
0 people found
this helpful
Early days yet, but so far we have been extremely satisfied with the manner in which all staff of the Littleover Branch have dealt with the sale of our property - managing to maintain a friendly yet professional approach....
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By: Angie Taylor
Sep 26, 2018
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Thank you for taking the time to post such a positive review. The team at Littleover are pleased we have fulfilled our promise to you. We will continue to work hard and provide the "moving experience" you expect from us. ...

“Very friendly service...”

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Sep 26,2018
Minithumbup
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Leanna Holmes
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Heather James
By: 'Tony'
Sep 26,2018
1 people found
this helpful
Great friendly service throughout the letting process. Everyone I dealt with were very helpful. One of the best lettings agents I've dealt with...
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Comment on agent fees
Standard fees - all are expensive!
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By: Hollie Clayton
Mar 19, 2019
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Thank you for your lovely words Tony. We are all so pleased here at Lettings for your kind review. Please let me know if there is anything else I can help you with in the future! Kindest Regards Hollie, Hannells Lettings. ...

“Very professional and good manner...”

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Sep 25,2018
Minithumbup
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Emma Reeve
By: 'Phil'
Sep 25,2018
0 people found
this helpful
Excellent service and communication skills. Negotiations and assistance has been flawless so far, with an accurate portrayal of the processes and times. I would strongly recommend...
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Comment on agent fees
Average across the area
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By: Angie Taylor
Sep 25, 2018
View all comments (1)
Phil, the whole team thanks you for taking the time to post such a positive review.. we work hard to achieve the "Moving experience" that Hannells strive for. It is great to hear that we achieved it again!! Thanks again.. ...

“Amazing experience!...”

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Sep 24,2018
Minithumbup
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Heather James
By: 'Alexandra'
Sep 24,2018
1 people found
this helpful
I just want to say that we were impressed with Heather's professionalism, how promptly she answered our queries, and how the whole process went through. We recommend her and her team 100%!...
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Comment on agent fees
The Fees are reasonable considering what service you get for them.
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Was this helpful? Yes
By: Hollie Clayton
Mar 19, 2019
View all comments (1)
Thank you for your kind words Alexandra about Heather and the team here at Hannells Lettings. Please let me know if there is anything else we can help with. Kindest Regards Hollie Hannells Lettings. ...

“Excellent hard working professional team all round....”

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Sep 24,2018
Minithumbup
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Leah Stares
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Nicola Barnard
By: 'Julian'
Sep 24,2018
0 people found
this helpful
As a first time seller with a very complicated purchase pending there were loads of potential issues ahead. These guys managed me and the process every step, were quick, accurate, professional, pleasant any also fun to work with. Just the perfect balance for house sales. ...
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Comment on agent fees
Excellent numbers offered on all parts of the process.
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By: Nicola Barnard
Sep 24, 2018
View all comments (1)
Julian thank you so much for taking the time to write a review on your moving experience with Hannells, We pride ourselves in excellent customer service and we have been happy to help. Kind regards Nicola & the Allestree Team ...

“Heidi Bainborough...”

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Sep 22,2018
Minithumbup
By: 'Stephen'
Sep 22,2018
0 people found
this helpful
Heidi was empathetic to our particular situation. Nothing was too much trouble. When she said she would do something she did it within the time scale. Having said that the team at the office played their part. It didn't really matter who you spoke to ...
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Comment on agent fees
I have no complaint about the fees
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Was this helpful? Yes
By: Heidi Bainborough
Oct 16, 2018
View all comments (1)
Thank you so much for the kind review. We are so pleased that you are happy with the timescales and the services provided by the branch. Good luck with your move! ...

“Wonderful customer service...”

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Sep 22,2018
Minithumbup
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Aimee Thornton
By: 'Kirsty'
Sep 22,2018
0 people found
this helpful
Whilst purchasing a house through Hannells, I found the staff very helpful especially Aimee Thornton. As a 1st time buying I thought the process may be daunting however, with Aimee and Hannells help I can say I was reassured the whole way through and guided ...
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“Fantastic service...”

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Sep 20,2018
Minithumbup
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Aimee Thornton
By: 'Donna'
Sep 20,2018
0 people found
this helpful
Aimee was so supportive throughout the whole process, nothing was too much trouble. So friendly and professional. Highly recommend this branch....
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“Fantastic team, exceptional service throughout...”

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Sep 20,2018
Minithumbup
By: 'MrsC2014'
Sep 20,2018
0 people found
this helpful
We cannot recommend Hannells highly enough; from the moment we contacted the team to enquire about selling our home, they were brilliant. We were kept up to speed with every development, and had weekly calls from Amanda with updates on the progress of the sale. ...
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Comment on agent fees
Well worth the extra money in comparison to the online estate agent that are available. Although fees are a little higher, the customer service is excellent. We purchased our new home via an online estate agent and the contrast between service is huge.
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By: Heidi Bainborough
Oct 16, 2018
View all comments (1)
Thank you for taking the time to write a review. Our reviews means so much to us a Business and I will pass on your lovely comments to Amanda. ...

“Very friendly service and quik process...”

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Sep 20,2018
Minithumbup
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Emma Reeve
By: 'Maryam'
Sep 20,2018
0 people found
this helpful
The service we recieved was very good and communication was brilliant. We didnt have any hassle or bother from the agents it was a straightforward process....
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Comment on agent fees
No fees were involved
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By: Angie taylor
Nov 15, 2018
View all comments (1)
Thank you for your kind words Maryam. The whole team appreciates you taking the time to post such a great review.. ...

“Property purchase...”

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Sep 19,2018
Minithumbup
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Nicola Barnard
By: 'J'
Sep 19,2018
0 people found
this helpful
Popped into the branch today as arranged over the phone. I was made to feel welcome by Nicola and Zoe. Very simple easy to explain my situation. Wouldn't hesitate in recommending the team at Hannells. 5 star service all round....
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Comment on agent fees
Good compared to other EA
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By: Nicola Barnard
Sep 19, 2018
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Thank you for your review & taking the time to write about your experience on visiting the branch.It was lovely to meet you & we hope to help you with your moving experience. Kind regards Nicola ...

“Excellent agent and extremely helpful!...”

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Sep 19,2018
Minithumbup
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Heather James
By: 'J'
Sep 19,2018
1 people found
this helpful
From the very start of the process Heather made the whole thing easy. Despite having to contend with the fact I had only just picked up the keys for my house and the place was in a state of disaster, Heather was patient and helpful ...
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By: Hollie Clayton
Dec 20, 2018
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Thank you for your kind words for Heather, we really appreciate your feedback, and glad we found a tenant for your property! Kind Regards Hollie and the team at Hannells Lettings. ...

“Friendly experience....”

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Sep 18,2018
Minithumbup
By: 'Sandy'
Sep 18,2018
0 people found
this helpful
Heidi is a delightful young lady who knows and is excellent at her job ! Heidi made me feel relaxed and more confident about moving forward. Thank you Heidi ....
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Comment on agent fees
The fees seem quite reasonable to me considering all that's included in the package.
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By: Heidi Bainborough
Oct 16, 2018
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Thank you so much Sandy. It was a real pleasure meeting you and thank you for such kind words. I wish you the best of luck with your new venture. ...

“Fantastic five star service...”

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Sep 18,2018
Minithumbup
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Sam Harrison
By: 'Amanda'
Sep 18,2018
0 people found
this helpful
Sold my house quickly with great support and efficient staff. Smooth process. Highly recommended. Good communications and updates throughout really helped me with selling....
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Comment on agent fees
Competitive
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“Professional and compassionate...”

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Sep 18,2018
Minithumbup
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Nicola Barnard
By: 'Kevin'
Sep 18,2018
0 people found
this helpful
My experience with Hannells has been extremley positive from start to finish . They have been nothing but professional and have been very compassionate and sensitive at a very difficult time for me and our family with regard to the sale of my mother's home....
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Comment on agent fees
Reasonable
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By: Nicola Barnard
Sep 19, 2018
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Thank you Kevin for taking the time to write a review on your moving experience with Hannells, it was a pleasure for the office to read. Kind regards Nicola ...

“Fantastic, Professtional & Friendly Service...”

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Sep 18,2018
Minithumbup
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Aimee Thornton
Staff profile picture
Amy Boole
By: 'Lorraine'
Sep 18,2018
1 people found
this helpful
Thank you Team Hannels for helping to sell our house. You all were a pleasure to deal with. Starting with Jo Riggott who did some wonderful photographs, Michele, Aimee & Amy who offered a professional service at all times, we were very pleased with the service & ...
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“Just brilliant! Would definitely use again!!!!...”

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Sep 06,2018
Minithumbup
By: 'Will'
Sep 06,2018
0 people found
this helpful
All of the team were fab from the first time I called until the completion of our home. We hit a lot of bumps in the road due to our first seller pulling out but the team had the house back on the market that ...
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Comment on agent fees
Their fees were competitive.
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By: Michelle Tinson
Sep 07, 2018
View all comments (1)
Thankyou for such kind comments. We wish and your family many happy years in your new home ...

“Very good...”

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Aug 31,2018
Minithumbup
By: 'T'
Aug 31,2018
0 people found
this helpful
Very pleased with the customer service that Michelle has given us she was very freindly and helpful and got back to us very quickly also thank you to Joanne for fitting us in earlier she has given us some very good advice and we are ...
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By: Michelle Tinson
Sep 07, 2018
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Thankyou for the kind comments. We really hope that we can continue to assist you in the journey of selling your property. Please do not hesitate to get in touch should you need any further assistance ...

“Very professional and kept me up to date at all times....”

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Aug 23,2018
Minithumbup
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Rachel Daly
By: 'Billo'
Aug 23,2018
0 people found
this helpful
Toby valued our shared ownership bungalow, he was happy to answer any questions and soon got the property up for sale. Rachel Beighton dealt with the sale of my shared ownership property. We was always kept up to date with any developments. Now our property ...
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Comment on agent fees
The fees quoted for part share sale was good.
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“The Pines Review...”

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Aug 16,2018
Minithumbup
By: 'Luca'
Aug 16,2018
0 people found
this helpful
Very friendly and helpful team, with frequent communication and updates on what was happening. Offered guidance and advice based on their understanding of the local market, which is helpful to both buyer and seller. Would highly recommend....
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By: Lauren Taylor
Aug 17, 2018
View all comments (1)
Thank you for taking the time to write such a lovely review. The team were really pleased when they read that you found the team were friendly and helpful. We hope we provided you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...

“Excellent...”

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Aug 16,2018
Minithumbup
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Sarah Keeling
By: 'Tom'
Aug 16,2018
1 people found
this helpful
I thoroughly recommend using Hannells, the whole team are extremely professional and cannot do enough for you. Friendly, polite and honest - Sarah, Cally and Eve are all brilliant....
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“Outstanding service...”

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Aug 15,2018
Minithumbup
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Amanda Aldenat
By: 'Simon'
Aug 15,2018
1 people found
this helpful
We have just completed a very challenging move as a result of issues with the Land Registry. Amanda was outstanding in keeping both myself and buyer up to speed at all times, without Amanda's support and calm head we may well have lost our buyer. ...
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Comment on agent fees
Good value for money you get what you pay for
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Was this helpful? Yes
By: Heidi Bainborough
Oct 16, 2018
View all comments (1)
Thank you for taking the time to write a review. Amanda strives hard to provide a top class customer service! I will let her know your lovely thoughts ...

“Excellent Service...”

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Aug 15,2018
Minithumbup
By: 'Annette'
Aug 15,2018
1 people found
this helpful
I recently sold a house on behalf of my parents through Hannells at Chellaston and was extremely happy with the service I received. I was kept fully informed every step of the way and given plenty of advice regarding offers etc. The house sold very ...
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“A mature minded and highly experienced sales team......”

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Aug 14,2018
Minithumbup
By: 'Steve'
Aug 14,2018
1 people found
this helpful
We have now sold our house within 6 weeks.. And now their experience shows to be the best in the industry. We're looking forward to a stress free move and we are very happy with the talent in the Hannels team. Thank you!...
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By: Heidi Bainborough
Oct 16, 2018
View all comments (1)
Thank you for your review and great news about your sale. Best of luck! ...

“Vender...”

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Aug 14,2018
Minithumbup
By: 'BAZZA'
Aug 14,2018
1 people found
this helpful
Excellent service from everyone that we have dealt with from the first time we went into the office. Always very polite and helpful....
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Comment on agent fees
First time we have done this so cannot comment
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By: Angie Taylor
Aug 15, 2018
View all comments (1)
It was a pleasure to provide you with the service you expected from an Agent. We pride ourselves at Littleover on providing the "moving experience" and look forward to managing your sale all the way to completion. Thanks again!!! ...
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